I originally gave this business a great review because my experience with the salesperson was…read morepleasant. Although I appreciate the deal on the appliance, once I paid my money things changed. First, I was scheduled for next day delivery and we agreed to 5:30. I mentioned the commute home was long but I would check to see if my mom could wait for the delivery person. We still agreed on 5:30. I asked are there any other days available and I was told the driver doesn't work on Friday and Saturday wasn't available. Additionally, I was asked if the appliances were going to be upstairs. I said yes. Mr. Black said he only had one delivery person and he cannot make the delivery alone. He said since the delivery person would have to use his wife for the delivery, would I pay an additional 50.00 "to the wife????" Are you kidding! I received a call from the delivery person at 5:16, he was upset I was not there. He was agitated and yelling. I confirmed delivery was for 5:30 and my eta was 5:26. The delivery said " that's another 10 minutes!!." Wow. Removing both units from upstairs and installing two units is minimum 1 hour. Once I arrived the driver had unboxed the units and had the in the middle of my driveway along with his truck. As I pulled up and placed my hazards on, the driver miraculously is nice and insist I can drive around and park in my garage. Ok? Fast-forward, the driver and his wife take out my old units and bring in the new units. Upon seeing the drainage pan of the washer, he offered to replace it for 250.00. A 37.00 pan?? No thanks. He connected the washer and immediately said my pipes were frozen and I would need to call a plumber. The house is 10 years old. I stated that my washer was replaced before and I never heard such a thing. Magically, the water ran to the washer. The dryer was disconnected and there was a ball of lint. The delivery person quickly reconnected the hose and told me I need to call to get the line cleared because it was a fire hazard. So why not give me the option to leave the hose disconnected? Finally, as the couple were leaving, I was mopping up the spilled water from my old units and noticed the doorway panel was broken and set back in place. I hurried to catch the driver and couldn't so I called. I asked why didn't he mention the panel was broken. Why did he just put it back as if I don't own my house and wouldn't notice???? The installer, adamantly denied that he caused the damage. Rather the argue, I reached out to the owner or sales person Mr. Black and not only did I send the picture of the damage, he never answered the call nor did he respond the next day. Definitely, disappointed.

Rude with an attitude! I can't imagine the post sale…read moreservice. Not impressed and prices are the same at Home Depot and Lowes.

After my last 1 star review I got a call from Steve's Appliance repair about 5 minutes after the…read morereview posted. I was surprised, and pleased. Made arrangements to have a technician come out the next day. He came on time and was very apologetic about the delay in responding to my previous calls. He analyzed the refrigerator, found the problem and the offered to fix it for free. He came back a few days later and replaced the broken part. I was appreciative of the effort to come and fix the issue.

Fantastic experience. I had to reschedule somewhat last minute and Steve was incredibly…read moreaccommodating - he came out Saturday morning to fix my freezer. He was friendly, cleaned everything, and went above and beyond. I'd absolutely use Steve's Appliance Repair again. Highly recommend.

Purchased a Thermador refrigerator (never again). Stopped working after 5 days ... this company…read morecame out to service. I patiently waited 2 weeks for the part and 2 weeks for service. The replacement part did not work. Fine. I asked him why and he said it may be another issue. I asked him why he did not order multiple parts at the same time. He proceeded to tell me it was because of money that he did not want to buy multiple parts. And to call the manufacturer. I asked him to please order another part while I work through this with Thermador and he apparently did not. He refused calls from Pacific Sales and myself for over a week with no known reason. Do not work with this company.

rob came out and did an awesome job ! he explained what…read morewas wrong with our washing machine and did the needed repairs. i will definitely recommend his services

My wife and I came In looking for a dishwasher and to save some $$$ without sacrificing quality. I…read morehave nothing but amazing things to say about the staff their pricing their warranty their knowledge. Would recommend to anyone!! 25/10 We'll definitely be back for anything needed!

I highly recommend Action Appliance. I went in needing a washer and dryer. They were very friendly…read moreand helpful answering my questions. They had what I wanted in stock and the next day delivered both washer and dryer. Delivery guy was very friendly and quick. So glad I stopped here first before Home Depot or Lowe's. Both washer and dryer also came with a better warranty.

Response time was amazing, within just a few minutes of my inquiry. Very pleased at the promptness…read moreof the return call and giving realistic time of availability to view the problem. Zeke was our diagnostic and repair person for our dryer issue. He not only told me, but showed me the defective part. He offered options for replacement parts, which I appreciated as often I worry I am only going to be shown the most expensive way to solve a problem. Courteous, good communication, knowledgeable and professional, I couldn't be happier. I can highly recommend 777 Appliance Repair.

My repairman was exceptionally professional, knowledgeable and friendly…read more It's driving me crazy to not recall his name. I was in a not so happy place when he was at my home. I began to cry... and he was kind enough to give me a hug and told me everything was going to be alright. Now who does that these days? An absolute gentleman. Thank you.

If you don't mind a few cosmetic dings. This is the place…read moreto go. You will save yourself money.

My husband and I purchased a Maytag washer approx. in January 2023, and were told by the owner that…read moreif it did not work he would replace it. We installed it and tried it out, it did not work. We called him and let him know and he said call the Maytag Warranty center that is not my problem. $600.00 dollars out, and going on 5 month dealing with Maytag warranty center .... this has been a nightmare. This is my SECOND review here because I don't know what this dishonest guy tells yelp, but this is NOT a fake review. We were trying to support small businesses and look at where it got us ... no where ... SHAME ON YOU and I know we are not the only ones this has happed to, but again the comments have been taken down.

Thank you, Vincent for the best customer service anybody could ask for…read more Thank you for giving me the right guidance and information and showing me how to use a multimeter and even offering to test my my door switches for me. Even teaching me the correct terminology AK macro switches. I might even still be saying it wrong

Quick. Helpful. Personable. I had the part in my hands within a minute of being greeted as I walked…read morein. Thanks for your time and help!

I have never ever had an experience with any repair company like Zen Appliance. The tech was very…read morepolite however the company lags in communication and in being efficient in ordering parts and in scheduling appointments. Less than 24 hour's notice for appointment arrival and that is extremely difficult to plan accordingly for people who work. I had to reschedule my appointment, and I am still waiting after 2 weeks for a rescheduled appointment. My claim has-been open since April. Still not fixed. Initial diagnosis was done via Zoom. Do not recommend!!

CONSUMERS BEWARE of these Zen Appliance Company. PLEASE read all the 1-2 Star Comments on YELP! I…read moreshould have read & research on YELP! Just trusted from my (AHS) insurance agent that this Zen Co is 5 Star. NOPE! Thats my opinion & others on YELP! These happened to us. It has been since December 2025 when I made my request for service. For Refrigerator/freezer and stove top/oven appliance. Our Insurance Agent gave us Zen Appliance Co phone number to contact for sooner appointment since the Holidays was getting close. Tried calling Zen Appliances can't be reach , just recording and text. And when they finally did made appointment via text. Made after the Holidays on Jan 2026. And they just text you day before they arrived. You have to make sure that day is clear. Four hour time frame. We made sure someone was home to wait for Zen Tech since waited for these LONG for an appointment. When Tech Aiden arrived only thing came out of his mouth was, BRAG about himself saying his the BEST Technician. All talked & No ACTION! He Open door refrigerator/freezer. Said Everything GOOD! And went open door oven look inside then close. Then he started pressing all the digital component on top of stove. Gotten worst when he was constantly pressing all the digital components, started buzzing sound and clock was working before,not anymore. He told us since after pressing the digital components and gotten WORSTS! Then he informed us he THINKS is Digital problem will order PARTS! Then he turn on oven told my husband to keep on for 30 minutes. House started smelling gas. What's wrong with this situation he left. He NEVER check the back of both LG Stove/Oven & Kitchen Aid Refrigerator/Freezer Appliances to see what was causing the problem. Since smell of gas around house my husband turn off oven for our safety. We open all the windows & doors to clear the gas smell. Aiden was so full of himself, always on his cell phone talking about another consumers appliance problem while here. Not even dealing with our appliances. He just constantly told us I will order parts. No Work Order Invoice given only his word. When delivered will let you know then left. So UNPROFESSIONAL Rude & worst he Lies . Then I found out after a couple weeks later end up being denied cause he reported was different from what he informed us & was supported by his Business Manager Laura who called our insurance gave EXCUSE "Rodents infestation", was a BIG Lie. Cause if that was true the Refrigerator/ freezer would be totally broken. But Aiden said it was GOOD! And our LG Stove/ Oven our problem was we used flicker to light Stove burner & oven was not staying hot enough to bake anything. But our digital components on top of stove was working find till he constantly kept on pressing till broke. But Zen EXCUSE to (AHS) was a lie to make sure we we're denied. If you EVER get these Zen Appliances make sure you used your cell phone video & record there action especially your conversation with there Tech. But if they do the RIGHT thing fix your Appliances then you can just delete afterwards. You won't have to deal with what happened to us over 5 months of dispute though our (AHS). Again if your under insurance coverage for your Appliances. You're insurance will believed the Company that they Referred you to, then you. Unless you dispute. You will END dealing with there Escalation Dept another name for (Supervisor or Higher). I end up getting George that sounded like AI Robot. No Compassion or patience to listen to my concern. He was just reading what Zen Co reported. And ignoring me. EPIC Fail for WORST Customer Service! I was so 'UPSET ", with AHS Escalation Dept. Till my husband encouraged me to call again.So I did on a different day & time was able to get someone who CARE enough to listen to my situations, who I felt understand what we were going though with Zen Appliance Co. This Escalation Supervisor just informed me before I can request a 2 nd opinion need to deal when Zen Co meaning Aiden Tech have to come back. Since she listen to my concern I respected this AHS Sup Agent. But I did informed her might get retaliated by Zen Co. Surely was Retaliated by Aiden & Laura. Finally gotten 2nd Opinion Appliances Co. This Techician from another company did more work to both LG & Kitchen Aid Appliances then Zen Co. They even gave us an Work Order Invoice for our LG & Kitchen Aid what parts will be ordered. I still did take video & photo like I suggested just incase. Just BEWARE Consumers for your protection video or tape conversation. So you have proof to home appliances insurance co. Maybe treated different without Home Appliances Insurance, cause paying out of pocket treated BETTER? Still just my suggestion. Would have given a Big ZERO Star. Needed to put 1 Star on "YELP", so able to put a review. Again just for your protection only. Consumers BEWARE:(