What happens when a purchase goes all wrong? Well in the case of Menifee Discount Appliances you do not have to worry. First off GREAT deal on our new LG Stove and it was available the same day (not always the case these Covid days). So we were excited and Sean was super helpful and easy to deal with, seemed to be looking out for best interest. We take home our stove, get it all installed- looks great, we are feeling great and invite some family over for dinner the next night cooked with the new stove. We cut out of town first thing the next day and get back late afternoon-- the whole house smells of GAS! GREAT... we call The Gas Company. They come out to inspect the stove and the right burner has a leak. It was late so the next day I swung in to see Sean (The Owner). Tell him what happened and without hesitation he gets LG on the phone and also logs into their website to register my appliance. We were on hold for like an hour but he hung out the whole time, some cold water and good conversation. We got a hold of LG and set an appointment a week out- dang it but ok whatever! That was not fast enough for Menifee Discount Appliance. It turns out Sean already has it covered. He then calls a LG repair rep he knows, tells him the situation the rep calls me and moves the appointment to the next day- freaking Awesome! Sean's guy arrives right on time the next morning, finds out it was a factory defect so he files a claim. The LG rep then give me his personal number and says he will follow up for me later that day with the status. Not 2 hours later Fantastic LG repair man calls me back and-- THEY DO NOT WARANTEE THAT PART!!! LG man gave me a number to call to file the claim. We thought, "OH, CRAP! Now we are going to have a fight on our side." Can't exchange the stove, it's broken and not our fault, it was $1,000..." You know how the mind runs away with the problems that could come. So I call Sean to explain. Again without hesitation he says, "That sucks! I don't want you are going to be without a stove. Come down to the Store and I will give you a loner stove till your new one comes in. I don't care how long it takes or if I can't sell it afterwards I just don't want you to be without a stove." I thank him and totally appreciate the fix but we as a family set up all the camping stuff and decide to "Ruff it" for the next few weeks in our backyard- it was a blast! Do understand 2021 Camp Allen was our choice Menifee Discount Appliances offered everything to make it right and a temporary fix to help sooth the inconvenience including giving us a ridiculous; like insane deal on a new microwave- Sean lost money on that one ;)
Fast forward to today. We just got our BRAND NEW stove from LG installed and working like a champ. Which is awesome! Plus we had Menifee outdoors cookery fun times for 2021. You know it is easy to recommend a place when everything works out great but you really find out what type of business and businessman you are dealing with when EVERYTHING goes wrong. So I say again with Sean and Menifee Discount Appliances you do not have to worry. Good or bad he stands by his products and service and will go out of his way and over and above the call of duty; making sure you are happy. Thanks for making our stove purchase a great experience and a fun story. read more