What an absolute disgusting lie to state that my negative comments came from my frustration…read more No one was frustrated, you just don't like being told you're incapable of satisfying simple request. You called me and asked "How can I make this right" All I said was the only way to make it right, For myself, isn't something you're capable of doing. On top of horrible transparency, now lies. You were the one that hung the phone up frustrated after being told there was nothing you can do. Giving you the benefit of the doubt to have a proper conversation was an absolute mistake.

Update: The owner commented on my post claiming that he offered us an exchange when we first…read morecalled, however, when we called the store to let them know that we wanted an exchange they let us know that Roger was on vacation until April 24 and only Roger would be able to assist us in returning or exchanging. Very disappointed with this experience! Roger presented himself as a polite person and straightforward, but he turned out to be a blatant liar. Again, don't buy anything from this store that you didn't see in person!

I went to the Hemet store hoping to buy a mattress. I must say I was very disappointed with the…read moreassociate Patricio. He was very cocky and kept saying "I understand" when he clearly doesn't know my needs. He was Extremely pushy and lacked compassion. I will say an another associate Peter was very compassionate! Patricio needs a learning course on how to speak to customers. I didn't come today to be talked down on and judged. I will return again so I don't have to work with Patricio. Peter was with a customer at the time, and Patricio didn't allow me to work with Peter, so I'll definitely be buying this weekend to work with Peter. Peter you are so compassionate with customers! If you go to Hemet, work with Peter NOT PATRICIO!

My friends were looking for a mattress just a few days ago and I sent them to another mattress…read morestore. Patricio always tries to sell the used, Returned mattresses to you, this is what he is known for, do not get talked into this.

Trusted place to get furniture delivered , been a customer for years and always recommend .read more

Very shady business. The owner is aggressive and changes his mind a lot. He kept saying things that…read moredidn't make sense, like he sells the couch we wanted for 3000+, but offered to us for 2100 because the guy he gets his merchandise from owed him money? Eventually he pressured us into buying it, saying he would raise the price if we didn't make a deposit on the spot. It arrived the wrong shape and didn't fit our living room. We decided to swallow the hefty return fee and send it back. He refused. At one point he even tried to take the couch and keep our money. Then he threatened to call the cops if we didn't pay the delivery fee. Eventually he agreed to honor the return and said he would come back. Turns out he was just trying to get rid of us. He called back to say I'd have to take him to court or leave him alone. I should have trusted my gut and stayed away. So should you.

We came in to find a mattress after having ours for 7 years and Gary's customer service was great…read more We listed our concerns (snoring, back/neck pain) and Gary had us lay down on several mattresses without rush and providing us insight on the differences of the mattresses they carry. Garry is very detailed oriented and ensured he answered all of our questions regarding our selection. He made the process very smooth to purchase, by outline the pricing clearly without confusion. Their financing is great, and we're overall very happy we stopped by. Gary was also very kind to our little one we had in tow. I recommend this location for anyone shopping for a mattress! Hopefully we can come when our little one needs an upgrade :)

If you are looking for excellent customer service, knowledgeable staff, patient customer service,…read moreand someone that hears your needs, ask for "Andrew". He is top notch. We went back twice before making our final decision and Andrew treated us with welcome arms and kindness both times. Stop in and see for yourself.

I was desperate to get a mattress as air mattresses are not comfortable or reliable and got a…read moremedium grade twin mattress for $135 which is a fair deal as I needed Linen still. Everyone was friendly and professional even loading the mattress in my vehicle.

Extremely rude staff. Told one price came back and gave another. When we tried to explain employee…read morestarted being rude and calling us liars.

Really great family owned business. I have purchased 2 beds and they delivered promptly and…read moreprofessionally. The owners are good, fantastic people and tremendous at what they do. Always recommend them and wish them nothing but success. 10 stars!

My opinion..My review..IJS... We meet one of the owners an she was pretty cool. We decided to…read morepurchase a mattress here for about $999 etc. once we got the mattress home, it seems like the springs were sticking me in my back. So I went back and told her, she came by and checked it out, said she would put in for an exchange from the insurance. Two weeks went by and nothing, I tried to call her no answer, so I went back a 3rd time ask her what was going on with my replacement. She advised me it was taken care of, gave me her cell number and ask me to call her. So another week pass by, nothing. No call, no email or text. I called her phone over and over again. You guys are lyer. If you're reading this be very careful these people are scammers.

It's been a few years, but I decided to come back in and give it another shot…read more I stood in the store for about an hour walking around looking at different pieces of furniture and was not approached once. There were four workers sitting there, playing on their phone and also walking around, purposely walking away from me as I got close. I finally got to ask someone for some help and realized I don't want them to earn commission if they do earn any. Maybe I'll purchase online, but that was a horrible experience last time as well. I don't understand how people are paid to sit around and do nothing.

Customer service sucks, as I walked around and received no assistance. Upon getting ready to leave…read moreI notice 2 employees just chatting it up so I continued to look around to see if they would say anything. Not a word. I begin to leave and then I am asked if they could assist me. One of the chat boxes was actually a form of a manager. My disgust with the manager and how she handled the situation stating that the other lady had already spoke to me. That employee stated she never spoke or had the time as she was with a customer. After waiting for the manager, I enlightened him on my distain with his staff. He was very apologetic and helpful with my needs and if all is well, I'll go back to purchase at this location.