Incredibly friendly and helpful with a glasses repair on short notice. I'm very glad they are open…read moreon Saturdays!

Upchurch Optical Ctr in Sutton Sq. (adjoining Woodcroft subdiv.) truly practices their motto of…read more"providing ... the very best in customer service." For the 2nd time, I recently walked in with a pair of broken Rx. glasses that they quickly fixed... without ever charging me! And they did it with a smile & welcoming attitude. For me, it's a throwback to decades ago when customer service truly meant something.

Dr Woldorff is a wonderful optometrist. I cannot say enough about how well I had been treated as…read moreher patient. Her office staff, however, leaves a lot to be desired. From my very first visit, when I had mixed up the time but they failed to tell me & let me sit there for an hour. Or most recently when I tried to make an appointment, and did not have my insurance card on hand so they refused to set a date. And then to the person who sits in the section with the eyeglasses -- last time I was in there, there were two dead cockroaches on the floor, she was on her phone & my very presence was an annoyance. While I appreciated the lack of pressure sales, this was ridiculous. She barely looked at me as I asked questions about frames. I liked this office for its location & Dr. Woldorff but I will have to move on to another place that seems be fully focused on the patient.

I have been a client of Dr Woldorf for about 5 years. I thought I had vision change issues and…read moreneeded new glasses. I was having severe headaches and visual blurriness. The insurance would not cover this since it was prior to my annual visit. Rather than rushing me along, she was very thorough in identifying the correct problem. I did not need new glasses. It is too lengthy to describe the problem. But I was very impressed at her willingness to take the time to identify the problem and find a no-costs solution. Much thanks, Dr. Woldorff

I have been a long time customer at Upchurch Optical, over 20 years, and all my experiences have…read morebeen positive. Mike and the staff go above and beyond making sure you receive excellent service and you are happy with your new glasses. I have several eye issues and my vision has been hard to correct but Mike and his staff always work with me to find the best possible prescription to meet my needs. Upchurch has a great selection of eyeglasses, always up to date with quality, stylish frames. You may likely end up with more than one pair like me! I highly recommend Upchurch Optical!

Picked out a sporty pair of glasses - big lines like the guys on "Sport Center" wear. They kept…read moresliding down. Upchurch folks worked with me again for another hour picking out a new lighter pair which are wonderful. They solve problems graciously, competently, to customer's satisfaction.

Really rude phone operator. Will cut you off while you're speaking. Only doctor's office that…read morewill automatically cancel your appointment if you don't call back to confirm.

Excellent and compassionate service! I took my uncle, who is…read morein poor health with very limited mobility, to Triangle Visions for his eye care. Natalie was incredibly patient and creative in working with his limitations. It is unfortunately rare to find medical professionals who are as caring towards disabled patients as Natalie was for us. She helped us through each challenge with a smile and an encouraging word. The entire staff at Triangle Visions is so friendly, from the security guard and receptionists to the optometrist herself, but Natalie deserves special recognition for making our appointment a positive experience.

It has been 6 weeks since my eye exam. A pair was ready for pick about a week later. Double vision…read morecorrection was in the prescription. The glasses did not correct the double vision. I was told that the lab made a mistake. The glasses were sent back to be replaced. After another week or 10 days I was told my glasses were ready for pick up. Still seeing double vision. The vision was somewhat better but still experiencing double vision. Sent back again and I was assured they'd be correct. Less than a week later I got an email saying the glasses were ready. When I got there the glasses weren't. I was told I got the email as a computer glitch. Tuesday when I called I was told the glasses had come in Monday. I waited until today (Friday) to pick them up. Still didn't correct the double vision! They wanted to schedule me for another eye exam. In the 60+ years I have never had to have a second eye exam. BTW I'm not a fan of remote eye exams. The exam was conducted from a site unknown. Interaction was via video. I asked for a refund since I have zero confidence in this practice. They said I couldn't get a refund for the exam. I seem to recall somewhere in the mumbo jumbo of disclaimers that was mentioned. I have their prescription from the original exam. I will visit a dependable eye doctor and have him compare the MyEyeDr script with his results. If I could give zero stars I would. The people in the office are fine. The ability to deliver their product is atrocious!

Do not trust these people! I tried them because they were close to my home and appearance from the…read morestreet was nice. Boy was I wrong and it cost me BIG time. I scheduled my appointment and gave my insurance information. Upon again I gave my insurance information on the registration forms. The front desk told me what was covered by my plan. I went back and Dr Raess was very good. Shevwas professional and I was pleased. I was sent back out front and found out they did not stock contacts ... even my common prescription so they would have mine shipped in ... 5 to 7 days. I come back and go to settle things (they had my insurance already) and instead of the 6 months supply my insurance was suppose to cover I was billed for a year ... an extra $222. I figured I was there and would need them so I went on and paid for them ... a $257 bill paid in full that day. About a month later I get a bill for EVERYTHING because the insurance filing went wrong. For 2 months I chased insurance things down with no help from MyEyeDr because all billing is done in a 800 phone service center which I believe is offshore ... NO HELP FROM THE LOCAL OFFICE! I think I've finally got things straight and the insurance will handle the balance. Another month passes and I get another bill ... after I paid $257 upfront which was supposedly was the balance ... for another $162 because the insurance didn't cover the fitting and the amount of lenses I was told it did. I try to contact MyEyeDr but again get pushed to their 800 phone service center and again receive NO HELP. I call the local office and left messages asking for someone to return my call ... 2 DAYS later and they have yet to return my phone call. PATIENT BEWARE ... you better know what your insurance covers ... DO NOT COUNT ON THEIR FRONT OF HOUSE. Beware of the front also selling things you may not want. Lastly DO NOT EXPECT ANY ADMINISTRATIVE HELP FROM THIS COMPANY WHEN PROBLEMS ARISE ... THEY DO NOT JNOW WHAT CUSTOMER SERVICE MEANS!

When my last optometrist dropped the insurance I carry, I was not looking forward to having to try…read moreto establish care somewhere else but this place made it seamless and easy. They take more insurance plans than most places in this area and their provide exceptional care It took a few weeks to get in but the exam and fittings are a well-oiled machine with the doctor doing all the testing and exam instead of a tech which was nice. Dr. Sykes is very personable and attentive. He was able to find the right type of contact lens for reading and distance so I don't have to wear my wear my readers on the top of my head anymore. My husband goes here as well and they were very patient with teaching him how to use contact lenses. I like that it's smaller and patient-focused-not like the huge doc in a box places. I'd definitely recommend if you're looking for a place for all your eye care needs.

My vision in my right eye started declining. We t to Chapel Hill Eye. I got new glasses. However…read moreafter a month or so they weren't working. Went back, did a bunch of tests, and was diagnosed w virtuous detachment. Told it would go away in a month. And to come back and get a new prescription. Went back. Still had it. Told to come back. Long story short I went back 4 times, paying $300 a visit, only to be told it wasn't done yet. Vision declining. Talked to a Duke eye dr friend. She told me to go see an ophthalmologist at Duke. He ran some tests. Said yes I have vitreous detachment, but the problem is that I have cataracts!! So basically I wasted a year, and lost about $1200. So either they are incompetent or corrupt.

After finding out that Sams club hasn't had an eye doctor in three years a friend recommended that…read moreI check out Rosenstein. I am so glad that I did. Initially my appointment was supposed to be in January, but they put me on a cancelation list and they got me in way before January! The staff was nothing short of amazing and were helpful by answering all of my questions and doing such a thorough examination! I definitely would go back!

I was one of those people who waited until the last minute to take advantage of their vision…read moreinsurance benefits that were expiring soon... I had been meaning to go to the eye doctor's and get new glasses or contacts (if I didn't need new glasses since my insurance only pays for one or the other in a 12-month period). In the past, I've always gone to the places at Walmart or wholesale stores like BJ's/Costco. Now that I'm a fully functioning adult, I decided to do more research and choose a local practice. It was honestly hard to pick a local eye doctor, since there are many reputable ones in the area. It was ultimately between Rosenstein and one other for me, and I arbitrarily picked Rosenstein because it was literally 5 minutes down the road! They have an online booking system called PatientReach, so I didn't even have to call to make an appointment. When you make an appointment through PatientReach, you can include a comment, and I noted that I'd like to get a regular eye exam done, and potentially a contacts exam done if my vision is stable (enough) since last time, and there is no need for me to get new glasses. I made an appointment mid-November, and couldn't get a spot in until the second week of December (do not procrastinate like me if this would stress you out!). My appointment was with Dr. Gretz. Before seeing her, I got a few "tests" done really quickly by a staff member. Then my actual eye exam was performed by Dr. Grezt, who was pleasant and listened to my concerns. I did explain that I'm interested in getting contacts but only if I do not need to get new glasses. My vision was stable enough, and I did get the contacts exam done as well. She brought me to the optical department where Austin walked me through the process of getting contacts (should I choose to do so). Austin explained that I'd have to come back for a training session where I would have to put in and take out contacts three times. We also reviewed my insurance benefits, and I was told what my out-of-pocket expenses would be ($10 copy for eye exam, $60 copy for contacts exam + training, and up to $300 coverage for contacts). Optical department was more flexible in scheduling, and I was able to come back the same week for training (which was harder than I thought). I had to go back a second time to finish my "training." Then I was given a few different trial sets to use for the next week or so, before I met with Dr. Gretz again to finalize my contacts prescription and order new contacts. When I met with Dr. Gretz, I complained of the contacts drying out my eyes, and she gave me even more contacts to try. This put me back a little bit in terms of ordering, but I appreciated having 5+ contacts to try (I have astigmatism + dry eyes so this was basically me being extra). Since it was close to the end of the year, I called to finalize my order and made a payment over the phone. Once your contacts (or glasses I assume) are ready, you get an email notification, and you can pick them up any time during their normal business hours. Thank you for reading my novel. But on a serious note, thanks to Rosenstein Vision Center for making the contacts journey not as scary (both in terms of ensuring that I do not poke my eyes out and for explaining/interpreting the insurance for me)! I highly recommend Rosenstein Vision Center!

I have not had my eyes checked since I had cataracts removed four years ago. The employees were…read morefriendly, efficient and professional. I was pleased with the technology used to check my eyes and vision. Highly recommend

Dr Barnes and Dr. Weyand are a caring and knowledgeable doctors. The laser treatment recommended…read morefor my dry eyes is very successful. Very happy with their practice and their friendly and courteous staff.

Service: Front-5, Staff-5, Doc-5 Lobby: 5…read moreParking: 5 Date/Time: 3/10/2026 Doc: Dr. Melissa Ogden Going on 6 years with Brier Creek Vision Care and they just get better every visit. After Nakagawara left, I was paired up with Dr. Durham and then Dr. Ogden who is really good and thorough! She explains everything and waits around for questions like you're the only patient she has. If she finds something in your eye that doesn't sit well with her, she makes sure she's satisfied it's safe before she sends you on your way. The staff are all so friendly and helpful. The front desk, intake and even checkout, all seem happy to see you! Their communication vehicles include not just call in but also texting and email. The texting option works well even with scheduling an appointment. You really can't go wrong trying them out! If you're paired with someone that the personality doesn't fit, ask to see someone else next time. They really do a great job getting you comfortable. Highly recommended!

Get rid if the " new patient package" that it appears one HAS to complete before deigning to…read morearrange for an appointment. The Personal details required far exceed that needed for a straightforward eye examination and testing. There is NO need for one to supply detailed medical Information on family when it is only ONE person requesting a simple eye test and is considered very intrusive. If for reasons found at a later date then, and only then, would one need to provide further , very personal , medical Data and information ,

For the most part, the Eye Care Center is indistinguishable from a LensCrafters or something like…read morethat once you're inside it. All of the furnishings and products are the same, and even the layout of optometrists places must be regulated by that same dark guild. The service is really what shines here. I dealt with three separate people just in the process of trying to get information about eye exams and contact lenses, and every one was extremely helpful, speedy, and friendly. It's a welcome breath of fresh air after the terror that some eye doctors can wreak on you. They didn't even attempt to hide any of the normally-hidden fees that these places normally go with. All in all, I was very impressed.

Great service. During my visit, Stephanie identified retina holes, and her staff went the extra…read moremile to help me set up the specialist appointment, before I left that day. That led me to get in ASAP and start treatment that next week. They provide great personal touches. I really appreciate the high quality customer service, which is why I'm willing to travel from Raleigh to Chapel Hill to seen them.