Dr. Waldorff is the best eye doctor I have ever been to. She is humble, listens well, gives a…read morethorough exam and takes her time to make sure everything is satisfactory. The staff was just as nice and polite and their wait time was less than 5 minutes. I would never go to anyone else.

Dr Woldorff is a wonderful optometrist. I cannot say enough about how well I had been treated as…read moreher patient. Her office staff, however, leaves a lot to be desired. From my very first visit, when I had mixed up the time but they failed to tell me & let me sit there for an hour. Or most recently when I tried to make an appointment, and did not have my insurance card on hand so they refused to set a date. And then to the person who sits in the section with the eyeglasses -- last time I was in there, there were two dead cockroaches on the floor, she was on her phone & my very presence was an annoyance. While I appreciated the lack of pressure sales, this was ridiculous. She barely looked at me as I asked questions about frames. I liked this office for its location & Dr. Woldorff but I will have to move on to another place that seems be fully focused on the patient.

The Eye Doctor is truly amazing...Very convenient to my apartment...and his staff is very…read morefriendly....Definitely would recommend him for sure.....

I love Dr. Newman. I have practiced medicine 31 years in Durham and he is my choice for eye care…read more He is the best!

I got my new sunglasses just in time for my vacation! I love them. Thank you Durham Vision!read more

Wonderful practice. The doctor is marvelous and so is his staff…read more Highly recommend.

Incredibly friendly and helpful with a glasses repair on short notice. I'm very glad they are open…read moreon Saturdays!

Upchurch Optical Ctr in Sutton Sq. (adjoining Woodcroft subdiv.) truly practices their motto of…read more"providing ... the very best in customer service." For the 2nd time, I recently walked in with a pair of broken Rx. glasses that they quickly fixed... without ever charging me! And they did it with a smile & welcoming attitude. For me, it's a throwback to decades ago when customer service truly meant something.

I have been a customer of Rosenstein Vision for 3 years. I bought a pair of frames in January and…read moreone of the temples broke. It was during quarantine, so I was really out of luck because I couldnt wear glasses. I called Rosenstein Vision, and Austin let me know that he would replace them. It was a huge relief to know that I wouldn't have to get a new pair and that I could be wearing glasses again. I feel like by allowing me to have a new pair (without charging me), they are very customer-centric. There was no blame on my part, and they simply said the frames shouldn't have broken so soon. During quarantine, the process for getting the new glasses was easy. I simply stayed in my car and Austin brought the new pair of frames and swapped my old lenses out of the broken frame and put in the new one. I am very grateful that they value me as a customer and allowed me to make this exchange in a safe manner.

Reception and scheduling is rude and unprofessional would not recommend…read more Not sure why this is but it is not nice to be treated badly.

This was my first time at Academy eye. Every step of the way was simply friendly and amazing. From…read morebeing checked in and feeling welcomed and not just another patient/number, to being sure to explain every process and the necessity of it all the way to my visit with Dr Powell. She was extremely friendly, personable and professional! She made sure to detail everything she was reviewing and looking at, and not just telling me everything was fine. Even after the appt was complete, there was absolutely no pressure in expecting me to buy anything from them, even though I was provided a new prescription and need new glasses. I would highly recommend Dr Powell and Academy Eye to any one!

NOT THE PLACE TO GO FOR ANYTHING. EYE STAFF ARE NASTY INDIFFERENT AND DISMISSIVE. powell is never…read moreto be found. the singular efficient, caring and kind human being is Sharon, their office reception/phones. 10+ years coming here from a distance-- never imagined they'd come to this.

I arrived this morning at the Durham Target location (South Square) to pick up my new prescription…read moreglasses after receiving a text message that they were ready. Upon my arrival, I was informed by a staff member that they would not give me my glasses because an optician was not on-site. The glasses were fully paid for ($700.00) and I made a special trip just to get them. if Target cannot suffjciently staff their optical shops, then they should not offer the service. If you are picking up glasses from any of their locations, call first Is my recommendation.

Lance & Seqouia are phenomenal workers! They are wonderful and went above and beyond for me! This…read moreis exactly why i come back here. Thank you both again for everything!!!

I love the people who work here. The doctor, receptionist, eyewear specialist, and whoever produced…read moremy last two pairs of glasses, totally rock. Last year's exam led to an upgraded Rx, and the pair I received had multiple, weird, tiny parallel cracks/lines across both lenses. I was even able to take a cell phone picture of the lines on the night I picked them up. I called the office within 24 hours, and they said to bring the glasses back. When I did so, after work (I think, the next day), the receptionist I gave them to for evaluation was unable to see the lines, even when inspecting with ceiling lights and in a back room. Not her fault. She offered for me to bring them back another day for someone else to check them out, but I'd already waited my turn for several other patients to receive services, and I was out of patience. So I decided to just deal with it. At this year's exam, I mentioned the lines, and the eyewear specialist said I could bring the affected pair since they were still under warranty. I also received my normal Rx upgrade (covered by insurance) for my other pair. Both came back perfect. I'm so glad they helped me with the issue, even a year later. The lines in the glasses were not hard to deal with during the year wait, but it was incredibly validating to have them recognize the problem and attend to it so quickly.

Scheduling and the actual eye appointment were a breeze. Everyone I interacted with was friendly,…read morehelpful, and efficient, and up until the end I couldn't have recommended the experience more. Unfortunately, that changed when I met with the optician. I'm not sure if I somehow offended her, but the interaction was incredibly uncomfortable. There was very little communication, and I wasn't walked through the process at all. After quickly picking a pair, I sat there mostly in silence while she handled whatever needed to be done on her end. Ultimately, I decided to leave without purchasing glasses because I wasn't comfortable committing to a pair when I didn't really understand what I was choosing or what was going on. After going elsewhere, I realized I had made the correct decision to leave--the optician there was much more helpful and attentive. What made the experience even more surprising was hearing the other optician in the room helping another customer. She sounded genuinely kind, engaged, and helpful--the complete opposite of my experience. The difference was night and day. At one point, I genuinely felt like I was being punk'd. I'd recommend MyEyeDr for the exam and prescription based on my experience, but I'll be purchasing my eyewear elsewhere.

Service: Front-5, Staff-5, Doc-5 Lobby: 5…read moreParking: 5 Date/Time: 3/10/2026 Doc: Dr. Melissa Ogden Going on 6 years with Brier Creek Vision Care and they just get better every visit. After Nakagawara left, I was paired up with Dr. Durham and then Dr. Ogden who is really good and thorough! She explains everything and waits around for questions like you're the only patient she has. If she finds something in your eye that doesn't sit well with her, she makes sure she's satisfied it's safe before she sends you on your way. The staff are all so friendly and helpful. The front desk, intake and even checkout, all seem happy to see you! Their communication vehicles include not just call in but also texting and email. The texting option works well even with scheduling an appointment. You really can't go wrong trying them out! If you're paired with someone that the personality doesn't fit, ask to see someone else next time. They really do a great job getting you comfortable. Highly recommended!

Get rid if the " new patient package" that it appears one HAS to complete before deigning to…read morearrange for an appointment. The Personal details required far exceed that needed for a straightforward eye examination and testing. There is NO need for one to supply detailed medical Information on family when it is only ONE person requesting a simple eye test and is considered very intrusive. If for reasons found at a later date then, and only then, would one need to provide further , very personal , medical Data and information ,

I had been going to this practice for several years when they purchased Adler Optometry in Chapel…read moreHill. I have always had a good experience with the optometrists but have had issues with the opticians the past two years. Last year, my prescription was changed such that all the negative powers were entered as positive and vice versa. I had only discovered the problem after picking up the glasses late one Saturday afternoon and had to have the lenses remade once they figured out what the error was. This year, I went in and found out that they no longer supply Essilor lenses and coatings which are my preference. This is because I used to work for the company that makes the equipment that Essilor uses to put coatings on their lenses so I am well aware of the quality of Essilor's lenses and coatings. I was a bit hesitant but decided to get glasses anyway since I was there. They came in about 10 days later but I received a message that they didn't pass a quality check and they were being sent back to be remade. I got the final pair about 2 weeks later. I had only worn them 3 or 4 times when I noticed a small smudge in the corner about 2 weeks after that. I tried removing it with the cloth provided, then with the cloth and water, and finally with lens cleaning spray, always with the lens cloth. Since it wasn't coming off, I took it in thinking they could get it off but they said it was a scratch. To be fair, I did not have the scratch warranty as I've had glasses for 45 years and never had an issue and having worked in the business am aware how to care for them. To me, it seemed like a defect. The optician's exact words were, "Well, you didn't purchase the warranty so there's nothing we can do. Have a good day." And then she walked away. Well, I'm walking away from this business.

$650 for glasses . I asked to be dilated because I didn't want to pay extra for the machine scan…read moreand the staff ignored my request and ran the machine scan anyway. The eye doctor was fine. The real kicker was the $650+ for the glasses and that was after insurance paid some ($200ish). Next time I'll go to Costco or Sam's club.