I have had an okay experience here, it's the first place I've ever done threading so as far as that goes they are easy, fast and clean threaders. The real negative that I have is they are always trying to sell you other make-up products or sample them on you almost in a pushy car salesman type of way. Not to mention the make-up is WAY over priced. $18 for eyeliner is a little steep when target is right down the street. Also, after talking to others about what they pay at other threading shops, this place seems over priced. read more

Eyebrow Masters - Homecoming dance tonight! Getting the full works! - Skin Care Near Me - Elk Grove, California

Do not go, especially dont trust them with your money in membership!!!Horrible horrible customer service. They are not honoring the membership I purchased for 3 months. I basically used 1 month out of 3 months before the covid-19 shut down happened. They should've been able to froze my account and honored leftover months after they opened (like many other businesses did)But that is not the case here! Their excuse is that the system they use can not allow that( complete Bu** S**t). You will pay exact same at other business like Preet salon or beauty by thread or eyebrow arch and you will get better service and respect! I trusted them with my money but they turned out to be dishonest corrupt business owner. Their business will not avail much longer because of bad karma. ( Amanat mein kyanat)! read more

Fast and Great service! Will come here again for sure! I most definitely recommend!!!

Went back to get my eyebrows done again and this time my experience was not good! The tech was nice however was rushing as she was the only one there. I didn't think anything of it and thought it was fine until I went home and seen all the burn marks I had. I have so many marks and burn marks on my eyebrows! It looks horrible! I definitely will not be back and don't recommend this place. read more

Always come here and every time they've done fantastic!! Very clean and professional. Uzma is wonderful and did an amazing job today. Thank you so much and will be coming back for sure! read more

I'm surprised at some of the reviews here. I've been going to Eyebrow Masters on Laguna for quite some time and cannot say that I really have any legitimate complaints... and I am VERY particular about my eyebrows since it is difficult to find technicians who can get it right. Their service is always quick and I never have to wait long. I show up at random times and days of the week without an appointment. The staff is always courteous and polite and I make sure I display the same. Yes, they do ask if you are interested in a membership EVERY time you visit, but I just simply reply "no thank you" and go about my business. Simple. I love how eyebrow threading turns out as opposed to waxing. Techs who wax very rarely get it right and you end up looking silly until your brows go back in. Techs who thread are able to give you a more natural looking brow that fits your face and looks nice and clean. Ive never been cut here (I've been wounded at other places and trust me, you wont be happy if you lose skin from your eye area!) and the ladies have been able to deliver whatever I ask for, even when requesting reshaping. The pic attached to this post is to show my finished brow without makeup... Happy happy . read more

Eyebrow Masters - B&W pic to show brow definition - Skin Care Near Me - Elk Grove, California

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Eh. That's all. I went here for the first time today to try it out, but also for the convenience since I ate at Sizzling Fresh. I usually go to Eyebrows by Preet by Safeway. I should have just made the trip. To start off, there were no other customers there so I didn't have to wait at all. The lady asked me if I had a membership.. Was I supposed to? Anyway, she took me right away and immediately tried to start selling me on a $55 membership. Holy moley lady, all I want is for you to clean up my brows. She was pushing it the whole time she was working on my brows too. Pretty annoying actually. Besides trying to make the compelling argument she thought she was about the membership, she tried to accuse me of plucking my brows when I said I don't. She said don't do it next time because it messed up the shape. If I say I don't pluck my brows, I DON'T. If I did, why am I here??OMG seriously, now you're calling me a liar! She had attitude. As for the actual job, it was alright. I mean my brows already had shape so a clean up isn't rocket science or anything to be applauded for. With that being said, $12 is a little steep, especially for the kind of pushy, irritated service I received. After being adventurous and trying a new place, I will be making the extra effort to go to Eyebrows by Preet and sticking to what I know. read more

Horrible customer service! When I asked the lady to remove more from one eyebrow she kept arguing that if she did it would look different. Clearly, they were uneven and she didn't want to do it. There were no other customers in the shop and there was no reason to not want to do it. When she finally removed what I asked her to the brows looked even. What was the big deal??? Likely not coming back because I'm big on customer service and sadly this place fell short of my expectations. read more

If I could give it no stars I would. Didn't go to eyebrows by preet because of their schedule and it was close to work . They MESSED UP MY EYEBROWS. Never again. Now i have to grow it. Extremely upset. I usually pay 9$ and i paid 12$ here. NEVER COME HERE AGAIN. My right eyebrow is cut so low compared to my left and she made them so thin. read more

Eyebrow Masters - NEVER AGAIN. So visible in person - Skin Care Near Me - Elk Grove, California

This review is based on 3 visits. After my last visit, i won't be back. Sanitation: She grabbed gloves from her drawer which i could tell were used. There were only one pair in her drawer and they were turned inside out. Who knows how many times they have been used. Technique: She went very slow on my brows and made it a very painful experience. I asked for a tissue for my tears and she looked at me without a smile and said "i made you cry." Her dry sarcasm wasn't appreciated. She then worked on my lip and was a little faster. When i looked in the mirror, i noticed there were hair in between and on top of my brows she missed. i was done by then. i paid and left. read more

My daughters and I have been coming here for 6 months or so. Tonight we walked in and the gal working, was on the phone and would not acknowledge us. Another customer walked in. We stood there for 8 mjnutes. Enough time for me too call another threading place on Laguna Blvd. and make a walk in appt for 2. I told the girl at eyebrow masters we were leaving. She waved as she continued to talk to someone on the phone in another language constantly referring to Saturday. You lost 3 weekly customers for good tonight ladies. We were treated better down the street. It was cleaner had music playing and was all for the same price! Headed there to give them a great review. read more

I've been a member for almost 8 months. Last week I decided to not renew my membership. They have multiple locations in different cities. I was originally a customer from another site and decided to be a faithful customer just at their new location. The cons of this place the last two times I went in they had the same tech which should be okay but could also be bad too especially if someone messes up. Why they lost my business when it came to the owners. I like there satisfaction survey right when you pay to say the least. When it came to paying I let the lady know I wanted to renew my membership. She charged me for 3 months instead of one. She said she was new and there computers don't tell them where I'm a member from which I didn't believe her and then she apologized for charging me for 3 months and said she was new. I knew that was bull and had a feeling hit when her husband was on phone he referred to her as his wife and that's when I told her so you are the owner. She looked so embarrassed and bashful because she knew I knew she lied. At that point I let her know if she would have told me upfront what costs were I would propbably have done it but now I feel uncomfortable. She had the authority to grant me any deal renewing of membership souldnt be priced or packaged differently. Don't leave your customers guessing and be upfront with your charges. They lost my business for good. If you were really about customer satisfaction you would have made sure I left a happy customer but instead you treated me as if I didn't matter when in actuality I've been a long tim customer. read more

Specifically asked for straight brows with no arch... got a super thin, arched look after trying to grow them out for months. I gotta stop trusting this place. read more

There are a lot of bad reviews, which seem to not be so recent either - so judging upon a review from last year may not be ideal if trying to find a new place to be threaded... However, I absolutely love this place- the staff is always so welcoming, & always greets with a genuine smile! They all do such a great job, and offer an amazing membership! $55 dollars for 3 unlimited months of eyebrow services!! AMAZING- and so worth the $$!!! I have re-newed my membership 3 times- so a total of 9 months I've been a customer, I've referred many people to this location because I absolutely love how efficient and thorough they are. I usually get my eyebrows done with Usma, she always does such a fantastic job!! She's always so grateful and appreciative of the customers who come in! read more

I have had the best experience here! I bought the 3 month pass for $169 and was not disappointed at all! The other reviews are definitely misleading and I can say I have never had a bad experience here at all. read more

Today was my first time here, and Robin did my eyebrows. She was lovely and nice to chat with, and she did a great job with cleaning up my brows and keeping them full. I'm glad I didn't see the reviews before I went, as I might have not come in. Maybe I got lucky that Robin was the one working today. The membership is a pretty good deal, and I'm just going to make sure I come in when she is working. :) read more

I have been going to them for years, I have had nothing but issues with other places making my eyebrows too thin, these ladies keep my shape and my size and let me leave with beautiful eyebrows! read more

Don't ever come here! They don't listen to you when you tell them you don't want to much off! The girl just did whatever she wanted to do to my eyebrows! Horrible job and she was rude! And they keep asking for a damn membership! I don't want to be annoyed while I'm getting my eyebrows done! Definitely don't go to these people!! She so unprofessional! I had to go to another eyebrow place just so they could fix my eyebrows! I'm sure they will not last for long! read more

I've been coming here for just about a year now. I'm On my third membership. Never had any problems like mentioned above. They even had a full face and facial once and stopped to help me since my eyebrows are so fast. The owner is very sweet and truly cares that you like them. read more

I love this place! I have the membership for my eyebrows..so easy! Always Fast efficient & friendly!, read more

I really like this place. The membership makes sense and it's a fair deal. The only thing that really sucks is how bad of a wait time this place has. There's never enough people working. There's not enough time in my day to have to come and wait as long as they make you wait. One person working and a full face thread going on, henna, etc. Appointments aren't really implemented. Sure, service is great. My eyebrows get threaded but my time important. I think I will NOT be renewing my membership. read more

I've been going here for a cool minute now after I took a break from Waxing. They are welcoming and get the job done. The lady I went to today went step by step to see if I liked them, I take pride in my eyebrows so for me that was good. Some of the comments may be bad but it all depends on who you go to...if you stick with the same person they begin to understand what you like.Overall I had many great experiences. read more

If I could give 5stars for JUST SAM, I would. But the lady in the second chair always thins my eyebrows way too much. When I tell her that they're too thin, she proceeds to tell me how to make them grow faster by using olive oil on them....I wouldn't need her suggestions if she didn't thin my eyebrows out so bad. Sam is amazing but is only there in the mornings, after 2PM it's RARE to see her. Bought the membership twice because it pays for itself and beats paying $12 every time. But I won't be renewing again because I never catch Sam and I'm tired of growing my eyebrows out just to have the other girl butcher them again. read more

I came in on a Friday evening, and there was no wait! I had my eyebrows and lip done, it was only $16!. The service was excellent, I will definitely come here again. read more

They won't let you use the restroom which is odd for a place providing a service. I've come here several times but am going to choose a new location based on the poor customer service read more

Thin and uneven brows!!! What's worst is that I purchased the deal on the Yelp with my sister and the lady there don't even know what to do and wanted me to pay today and come back for a refund tomorrow when her boss is here... WTH no one have time for that! Will not come back! read more

I have been coming here for about a year now, and each time all of the techs are friendly and sweet. I tell them exactly what I want, and I never have any issues with the end result. I recommend this place! read more

My eyebrows came out amazing!!! I had my eyebrows threaded, explained to the young lady exactly how I wanted my eyebrows, and she did it perfectly. I will definitely be coming back read more

Where is the zero stars option? I've been coming here since they first opened up & I've never had a problem....until this afternoon. My eyebrows weren't even bad but I was going out of town for the weekend so I needed a quick clean up. I walked in & was helped by a lady I hadn't seen before. I told her I just wanted a quick clean up. As I'm sitting there I notice she's taking a REALLY long time cleaning them up. She shows me my right eyebrow & IT'S THE THINNEST F-ING EYEBROW IVE EVER HAD! She asked me if I liked the shape.... B!@?$ does it matter!!?!? You already ruined it! I don't say anything & let her proceed with ruining my face. I know it's my fault for not speaking up....but honestly I just wanted to cry. They ruined them!!! Not only are they REALLY THIN....THEY AREN'T EVEN THE SAME SHAPE!!!!! I know I've been loyal to them for a really long time, but as of today I will be taking my business elsewhere. Time to start the growing process. read more

Went here last night at 6:55pm. Sign on the door said open, lady in there working said "im closed" really poor customer service!!! I will take my business else where. read more

me and my sister went in on saturday afternoon and we were out of there with our eyebrows perfectly shaped within 10 minutes! it was clean, efficiently, and reasonably priced. we will definitely start coming more often. read more

Poor customer service! The service is poorly done and the lady who did my eyebrows did not wanted to accept a coupon I had receive today. I had receive three coupons, one was $5 for the eyebrows, $20 for full face, 10off for membership. I took the $5 for eyebrows and the lady call her manager. I was told to give her the entire coupon add with the other 2 coupons. She did not wanted me to use the others! Who does that!!!? I did not felt welcome and was not treated nicely.. I do not recommend this place! read more

I've came here before and never had any problems. The girl that did my eyebrows was extremely rude and the staff told me about their membership about 3 times in the 15 mins I was there. Very rude in my opinion, pushy makes me automatically not want to get it. If I wanted that, I'd go buy a car. I'll be looking somewhere else to go. read more

I love love love Sam she is the only reason I renew my membership... The others girls thinned out my eyebrows and I had to have Sam fix them after waiting forever for them to grow back.... Call and ask for Sam if you want great eyebrows! read more

I went here for the first time today and had a great experience! I have never done threading before, and I don't think I'll ever wax again! Gagan was very pleasant, efficient, and made my eyebrows look great!! It was nearly painless, my skin isn't super red like it is with waxing, and it was MUCH faster than waxing. I'll definitely be back!! read more

do not go! this place is horrible yesterday i went to get my brows done she messed it up so so bad i can even explain she didnt even apologize for what she has done to my brows she just said ok dont pay thats it ! dont go ! read more

This was the worst experience I have ever had! The technician over plucked my eyebrows and gave my eyebrows a horrible shape, and one eyebrow is thinner than the other. I have eyebrows that make me look like I'm permanently angry! I even told her I wanted my eyebrows natural, just cleaned up. I even showed her the picture of a poster that they had up with a women who had nicely shaped, thick eyebrows like mine BEFORE she plucked my eyebrows like The Joker from Batman! I told her to shape it like hers, which looked naturally thick with a nice arch. The other technician came out and apologized and told me that the lady that did my eyebrows didn't understand what I said because she doesn't understand English! If you value having eyebrows, do not get your eyebrows done here! They tried to fill my brows in with some brow gel and it looked like she used crayons on my eyebrows. Horrible and most traumatizing experience ever. Praying that my eyebrows grow back quickly. read more