Where do I start?! These are the same MUAs with IG account @royalblushstudio
I sent a message via IG to Aman and Preet to reserve for makeup and hair service for my brother's reception for my 2 sisters and I. I was told the price $250/person and travel $125. One of my sisters needed hair only, so it was $125. We were fine with the charges and finalized the contract.
I received a message from Preet 4 weeks before the event to finalize the time. It was finalized.
2 1/2 weeks before the event, I received a message from preet telling me that we will need to travel to her for the services. When I questioned the sudden change and reviewed the terms of the contract, she told me that I didn't pay enough deposit for her to travel to us. What?! I paid per our agreed terms.
Therefore, I called Aman at the Salon (looking for Preet because she wouldn't respond to my messages) and questioned the change and explained the inconvenience for us sisters. She was very gracious and told me to reach out to Preet again and stated that she will discuss the contract with her as well. Meanwhile, I sent the contract terms to Preet and still didn't receive a response.
The week of the wedding I received a message from Hailey to confirm the reservation and address. I provided the information and emphasized that we have services reserved with Preet.
Then I received message from Preet 3 days before the event to confirm the address.
The level of unprofessional is apparent at this point. But this is just the start.
On the day of the event, Preet and Hailey arrived at the confirmed time. I asked if they had time to do my cousin's hair and my daughter's hair. They confirmed and agreed to extend their services.
While they were setting up, my mom walked in and started directing them of what they could use and what not ( rightfully so because it's her house, not their salon). Also, my mother has had her property damaged in the past by a MUA. Preet was rude while replying to my mother. I intervened and explained my mom's past experience and also that she speaks loud because she has hearing aides.
My sister was first to get hair/makeup. After she was done, her dissatisfaction was apparent. She came to Preet while she was applying makeup on me to request some changes in her updo. Preet dismissed her, which intensified the dissatisfaction for my sister. (Preet later asked if her sister was still not happy, she could help. At this point, my sister refused to even talk to her because of her rude behavior at the first encounter).
After I was done, Preet quickly did my daughter's hair and as I was doing her makeup, she volunteered and took over to do that as well.
The worst part is when my younger sister came to get her hair done. In summary, Preet didn't even touch her hair, and kept directing Hailey (as if teaching her) to do the hair which was not what my sister asked for. Why? Because she was busy eating, drinking tea and scanning her phone for the next clients ( I feel sorry for them). My sister was in tears when she saw her hairdo. As an artist, Preet didn't even acknowledge it and My sisters hair were flat within an hour and she had to redo her hair for the event and spent most of the night fixing her hair for pictures. As Preet was leaving I inquired about the total to pay. Preet said that it was okay to pay after the event.
After the event, I sent a message to Preet asking for the total so I could pay off the balance. She sent me the total. I sent the info to my sisters. Everything was paid. My sister paid for hair/makeup. I paid for my hair/makeup and $125 for my daughter. My other sister paid for her hairdo even though she should have not paid anything. I told Preet how dissatisfied my sister was and asked her to reach out to her to discuss the situation before she accepts the payment.
Preet sent me a message that "this is not how it works". What do you mean?! You didn't provide the service, you used my sister as a model to teach your so called "helper" for her brother's main event!
I ignored her and decided for my sister to deal with the situation.
The next day (mind you, the payment was already made), Preet started to call me and text me to pay for all the services and send a screenshot or she would "take an action" At this point, I lost it! Why are you texting me when everything is already paid for!
Then, instead of apologizing for the pathetic hairdo and taking responsibility of the shitty service, she started accusing my sister of wanting free service, as her niece ( my daughter). How is it "free" when I paid $125!
The fact that she assumed that we hadn't paid for the services and the insane amount of text messages shows how disgusting and unprofessional she is! I was appalled by her disgusting use of words and accusations that I cannot fathom how this person is in business and why out of all the wonderful, talented and gracious MUAs, I chose her! read more