Very friendly service. Very knowledgeable and not pushy. The facility was very clean and well maintained.

I'm sharing my experience so others can make a fully informed decision before committing financially. I purchased a Thermage package and financed it through Health Care Finance Direct (HFD.) During my first treatment, the provider began at lower energy levels and gradually increased the joules, explaining that higher settings are necessary to achieve therapeutic results. As the energy increased, the pain became extremely intense. I could not tolerate the recommended joule levels required for optimal results. Because of the discomfort, the settings had to be reduced to a lower level. I later learned that lowering the joules meant the treatment would likely not reach therapeutic effectiveness. I did not immediately complain. I understood that Thermage results take time, and I waited approximately 3.5 months -- the timeframe I was told results would begin to appear. After waiting the full period, I saw no visible improvement. At that point, I reached out to express my concerns. I was told that the treatment can feel "spicy" and that pushing through higher energy levels is often necessary for best results. I did not appreciate that I was told by a representative to just push through the pain. However, the pain at those levels was not something I could physically tolerate, but after the treatment was done they ran away with my money. To make matters worst, if you get any loan through LaserAway, the financial bank will side with LaserAway as they state they have not authority to overturn their decision. Even after I there were no results and the pain was intolerable. High way robbery. I ultimately decided not to proceed with additional treatments because I could not endure the energy levels required to achieve meaningful results. LaserAway cancelled the remaining unused services and issued a partial refund, but I was still held responsible for the cost of the initial treatment -- even though it could not be performed at therapeutic levels due to pain tolerance and resulted in no visible improvement after the full waiting period. My concern is not simply that "results may vary." My concern is that patients should clearly understand before purchasing that optimal results may require tolerating significant discomfort at higher energy levels, and that if you cannot tolerate those levels, you may still be financially responsible even if no results occur. If you don't have a high threshold for pain, I strongly recommend asking very direct questions about: * Expected pain intensity * Required joule levels for results * What happens if you cannot tolerate those levels * Financial obligations if results are not achieved Make sure you are fully comfortable with both the physical and financial commitment before proceeding. I would post photos but you'd be looking at the same leg... read more

I can't say enough about my experience at LaserAway in Elk Grove. From the moment I walked in, the front desk team set the tone. Mia and another beautiful young woman with long curly hair (I didn't catch her name, but wish I had!) were beyond genuine and accommodating. They understood I had a flight to catch and went out of their way to squeeze me into the schedule so I could be seen. That type of flexibility and kindness is rare, and it really stood out. Then came Freya Jay -- and wow. She's truly one-of-a-kind. Freya embodies both the grounding calm of Mother Nature and the compassion of Florence Nightingale. I've met plenty of medical staff through family connections in the healthcare field, but never have I encountered a nurse as caring and thorough as her. She took time to walk me through every part of the treatment, explained what to expect during and after, and never once felt rushed. Her bedside manner was impeccable, blending professionalism with genuine empathy. If anyone deserves recognition, it's Freya. She's the kind of person who makes you feel safe, cared for, and valued -- so much so that I'd honestly book a flight back here just to have her as my nurse for future treatments. LaserAway Elk Grove, you've earned a loyal fan. read more

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I have no complaints about the nurses, their treatments, or the service at other locations. However, this location has some of the worst front desk customer service I've experienced. I arrived on time for my appointment, and at other locations, they usually start my numbing session right away. Here, I waited for about 12 minutes, and there was no one at the front desk. I saw someone talking to a client in one of the rooms, so I flagged her down. She gave me a look and said, "I'm with a patient." I understand that, but I'm also a patient and deserve to be acknowledged. After I received my numbing cream, I had to wait more than 45-55 minutes before the nurse came into my room. By then, the numbing cream had started to wear off, and the treatment was very painful. I really dislike when this happens--when they leave you waiting with the numbing cream on and don't start the treatment on time. I'll try to book at another location in the future. read more

All the staff is friendly and knowledgeable. You walk in and are greeted with a smile and personal touch. I have tried multiple services and enjoyed them all. The nurses make you feel comfortable and safe and beautiful read more

DO NOT GET LASER ON YOUR FACE. HORRIBLE CUSTOMER SERVICE AND ZERO COMPASSION. This review is regarding my overall experience at this LaserAway location and a phone conversation I had with the service director, Corinne. About 13 months ago, I contacted LaserAway for laser hair removal on my upper lip. At the time, I was encouraged to upgrade to a promotional package for full face and underarms for only a few hundred dollars more. Trusting their recommendation, I purchased a package of 10 sessions. After completing all 10 sessions, I was extremely disappointed with the results. Instead of reduction, the hair on my face grew back thicker, darker, and harsher. I contacted LaserAway to express my concerns and was advised to purchase a maintenance package of three additional sessions, which I paid for. I was explicitly told that if I was still unhappy after those sessions, I could call back and receive a complimentary treatment and they would explore additional options. After finishing the maintenance sessions and seeing no improvement--only worsening results--I called again. I explained that I wanted to purchase 10 more sessions, but also wanted to use the complimentary session that had been promised due to my lack of results. At that point, I was told that LaserAway no longer offers complimentary services because they were "being abused" and because the company has expanded. I was also told there was no note on my account, and therefore nothing could be done. I emphasized that I had been a loyal customer for over a year and had invested well over $1,000 just on my face. I asked how offering one complimentary session could possibly outweigh my willingness to continue investing in additional packages. Instead of empathy or solutions, I was told that because of my complexion, the service may not work for me, and that I needed to come in for a consultation with a nurse. This was extremely frustrating, as I have already spoken to nurses multiple times, and every visit I was told the laser was set at the highest level. No one previously suggested that my complexion would prevent results. The suggestion felt dismissive and contradictory. Throughout my conversation with Corinne, I felt completely unheard and unvalued. Rather than addressing my specific concerns, she spoke in generalities about "customer journeys," which had nothing to do with my situation. There was no compassion, no accountability, and no effort to retain me as a customer. Ultimately, I was told that I should seek services elsewhere and that there was nothing she could do. It is incredibly disappointing to invest this amount of money and time, experience worsening results, and then be met with indifference and a lack of understanding from management. Being promised one thing by staff and later told by a director that it no longer applies--without any attempt to make it right--is unacceptable. I will not be continuing services here and strongly caution others, especially those considering facial laser treatments, to think twice. Ladies look into electrolysis if you are seeking PERMANENT results and also if you don't wanna be told that your period and the color or complexion of your face will determine if lasered hair removal is going to work for you because that was what I was told at the end of my conversation Corrine. I want to emphasize the lack of customer service that was provided today. I want to emphasize on the lack of compassion that I did not receive. And I also want to emphasize on the promises. I was made by this company yet they did not meet their promised expectations. The expectations versus the reality of what my results were were night and day. read more

This place is so annoying with the hard sell tactics. I sent in a question about pricing and instead of answering the question i get bombarded with emails, text and calls daily. Definitely will not be patronizing this place. And it's crazy cuz it'll be back to back calls from different laser away numbers! These people are probably forced to bug people. read more

Using my husband account: i wanted to give laser away another chance so I went in to a different laser away location and it was way different and better (Roseville). They offered me water and headbands for my facials! I have done a facial at this location months back and it was not good! I can get a better facial experience elsewhere for less than $200. Staff is okay but they are usually quick to get you in an out at this location. It's not consistent. read more

Worst place to get anything done. took my money in advance and did a filthy job. Left bruises all over my face. They scheduled appointment again to fix what they messed up. They canceled my appointment and never informed me. Took time off from work to go for my appointments. They lie about lots of info, worst service ever. And this all happened today 12/01/2025. There excuse was too many people to call, couldn't get to you. i will never recommend anyone. read more

I called to ask questions and was passed on to another person who was supposedly a 'specialist'. I had questions and the specialist answered some but when she determined that I was not ready to purchase the 'special' they had for the day (and only for the day); she basically hung up on me. read more

Love going here! Everyone is very professional and kind.i am looking forward to more visits with this company- great success with hair removal and not painful at all! read more

I went there last May, June and August for a treatment. Most of the employees were great and they had a good deal for the cool sculpting. Did it make a difference... I would say yes, but remember you have to eat healthy also, and keep a workout routine to keep the progress going. read more

The staff at Laser Away in Elk Grove is amazing! Super friendly and professional. Melissa, the registered nurse who handled my tattoo removal treatment was a sweetheart! She made me feel completely at ease and I look forward to my upcoming appointments! I highly recommend this business above all others in the area, don't waste your time going anywhere else, especially not Precision MD, I went there an had a horrible experience. I wish I would have found Laser Away first!! read more

Customer service!!!! I called as a new patient to get a price and she was absolutely terrible

Don't do business with them. I keep getting the run around. I've been calling for months and have not received my refund due to a really bad and painful reaction. The number I had for Tracy no longer works. When I call the office or corporate they say they send emails to Tracy and her manager but still nothing. Apparently only Tracy can approve my refund but they cannot get ahold of her when she works there. read more

So far I only did laser hair removal once so I cannot comment on the results yet. However, I would like to address an issue with LaserAway. My appointment got cancel twice the last minute (1-2 day before the appointment) and the next availability they scheduled me is two weeks after. I really don't like how they cancel my appointments so casually due to NURSE NOT AVAILABLE AT THAT TIME. I do not understand. I booked my appointment after my first appointment AT THE SITE. Why would the staff book me an unavailable time and cancel the last second? It is not very professional nor considerate I tried to book my appointments through the app. My appointment was confirmed in the app but when I called the customer service, the staff told me the appointment I booked through the app was actually not available...? Like what's going on with this company? Staffs are nice tho! read more

I spent a lot of money buying an entire body package. They never have room to actually get you in for a larger appointment. It was a pain every single time. Multiple times my appointments would be made wrong or parts left off. I routinely waited 10-20 plus minutes for my appointment which makes me laugh that their texts say they have a 5 minute grace period. They don't pay us for waiting. Each girl does things different and you cannot pick who you want. Some are not as thorough as others. I have had decent results so as far as laser hair removal it worked okay, I bought touch up because I had "free money" from my package but I can not wait to be done with them. If you looking for laser hair removal I would like at investing your money with a different company with better policies for their patients and how they run their business. read more

I didn't personally have any services from this business. I paid for a friend to have services performed. The results were spectacular. I am sure that the team of experts will continue to work with people who have unwanted tattoos. The cost was very reasonable for the outcome of the treatment plan. I would recommend anyone with unwanted tattoos seek out treatments at this provider. read more

I had 10 sessions 4 weeks apart, light skin/dark hair and I followed before and after care meticulously. I had no noticeable change in hair growth rate. I have been to my doctor as well and my hormones are all fine. I'm so disappointed and frustrated that I spent $2700 for nothing. I did notice each person I had was different. Only 2 out of the several I were thorough. Others rushed through. read more

Don't go there, i had bad experience with them, I did my face permanent hair removal 4 times, and they gave me pigmentation on my face, when i stopped going there, they said I still had to pay. read more

I wouldn't even give it one star if I didn't have to choose a star. I made this appointment two months ago for 9/6 at 6pm I read the appointment back to her b4 I left to confirm because I always tell them I can only do Fri or Saturdays as I am not from Elk Grove and I'm there to pick up or drop off. When she made the appt, she said bear with me I'm new, I said no worries take ur time I understand. I never received any confirmation of the appointment but it didn't worry me I figured it was nothing. When I got to the appointment the girl called me by another name and I was confused and said no I'm not Monica. She said ugh ur appointment was yesterday which was Thursday 9/5 and I said that's got to be a mistake because I would never make an appointment for a weekday because once again I'm not from here and can't get here during the week. I said you're the one that made the appointment for me is it possible that u put it on the wrong day? I reintered the date b4 I left and I said that's perfect because I drop off what I needed and that gives me time to get here. I don't know if someone switched my appointment with someone else or? Usually they call to let me know of upcoming appointments but I didn't get any calls or emails. Also I used to get text reminders and I don't get those either? I said well since I'm here and my appointment only takes 5 mins can they squeeze me in and she said only if Monica doesn't show up and then she looks at the door and smiled and says oh well looks like Monica here. Do u want to make an appointment for another day? I said absolutely not. I won't be back here. What a big inconvenience! I don't know if they have something against me or?? The last few times Ive been in there Ive felt strange. Angela is not very nice, I don't know if it's because I'm not purchasing and packages right now but when she first started working there she was sweet now she just doesn't say hello or anything. In fact as I was walking in she was walking thru the parking lot right next to me and was looking straight ahead I was going to say hello because she walked right past me, however as soon as she approached me she put her head down and I thought hmm guess she's gonna act like I'm not invisible I've felt this bad vibe from her the last 3 times Ive been in and I don't know why or what I've done I'm usually very quiet and speak when spoken too because I know they are busy. In my opinion they really need some customer services skills and not just sales. Because of this I won't be back there! It's like they didn't even care to help what's 5 extra min? I've waited for your staff 45 min beyond my appointment schedule should I invoice u guys for my time? I mean I have been very patient with your staff but seems like 5 min for me is too much to ask for idk ‍ i really don't want to leave a bad yelp review but people need to be aware I also asked her for the office managers contact info and she said she couldn't give it to me?? Isn't that public info if ur a office mgmt? Other locations told me different they said yes it is, she could have given it to u. UPDATE ** management emailed me back didn't seem like she really cared. Just said they talk to office staff about training, that doesn't make me feel better because because I feel like I was given a disservice and I liked the location and now I have to finish out my appointments at a further location which is more of an inconvenience. Once u pay for ur service it's like they don't care anymore unless they can keep selling u packages and keep getting u to spend ur money there. All about sales!! I'll go to a local office at an actual drs office to do this and price is basically the same as Iv'e checked . Be aware! They will smile in ur face and be different afterwards. read more

I love this group at Laser Away! Super helpful and so caring to your needs and appointments. Huge shout out to Lindsay for working with me and getting me scheduled in. I love my lips. Thank you ladies read more

LaserAway - My lips look in red amazing thanks to Laser Away group - Tattoo Removal Near Me - Elk Grove, California

I don't recommend this location for laser. Reason being my appointment got canceled 3 time in the row. I will attach the screenshot of the confirmation. When I ask the front desk she told me that she don't know how i cancel my appointment. That was so rude. She said May be I told them to cancel. This happen 3 time. They don't know how much a mother go through to book an appointment. I put my kids to babysitter I called off at my work. And now, when I came here, they told me we don't know what happened. About my nurse practitioners. They are awesome very professional. No complaints about them. But honestly if we are spending almost $10,000 for our laser front desk should be more organized with their appointments. If I am not getting my laser treatments on time, how is it going to work? Then later they will tell us that we need more appointments because our hair is thicker. They will not admit their fault that they were messing up our appointments. read more

LaserAway - After I confirm my appointment, they canceled my appointment - Tattoo Removal Near Me - Elk Grove, California

The laser hair removal was good and the result was pretty visible after 4 treatments - new hairs were reduced and very thin. Staffs are friendly and informative. The procedural was quick. Brittany was the nurse who operated the last laser hair treatment for me and she is very good. While prices are not listed, they are pretty good with answering prices via phone call/text/email on offers. And they did not pressure-sell me before, during, or after treatment, in my experience. read more

My first visit and I loved it. Miyah checked me in right away. I was escorted to a room. Aleah performed two different treatments on me. She was very thorough in explaining treatments and asked a few times if I had any questions. I look forward to coming back for additional treatment. Thanks PC read more

Loved my nurse Tamila for laser hair removal. She definitely made the process easy and pain free. I appreciate how detail oriented she is, and so far I am very happy with my results. Overall great staff and office! read more

Please make sure to do your research before booking with Laser Away. When I was booking Nicki told me I could get refunded for any sessions I don't use. She gave me a "great" package with lots of discounts. However when I requested a refund I would have to pay full price for the services I had received. She wanted to charge me 75% of my package price when I had only done 2 out of my 8 sessions. I am extremely disappointed. Do better Laser Away. read more

I really hope people read this review and stay away. The company makes fake promises and just takes your money. I have been getting treatments and expressing I'm not getting results. Many areas are missed and the laser is not turned up enough to get results. I went up as far as trying to contact TRACY CHRISTENSEN LOCATION DIRECTOR FOLSOM & ELK GROVE. I have now sent 3 emails but yet to receive a reply. Sadly they sign you up make it seem like it's amazing and tell you will have no hair left in the areas but when you you start getting your treatments done the story starts to change to some people do some people need more treatments etc. but when I asked about the level they turn the laser up to (after telling them multiple times I don't feel any kinda of pain or needle pricks) they sent me another bill to access my patient medical history. This made no sense I work in healthcare and we don't even charge our patients why would laser away??? I have lost so much respect for this company and sadly tell all my friends and family not to come here. I paid 2k just for my current package with next to no results. I have now heard from previous clients that they do this on purpose so you have to purchase more packages. Sadly I was looking to continue my treatment but I am now looking for a different company. I would definitely give them negative starts if it was possible. Update on this review.... Still have not been contacted by anyone sent another email out but no reply. 3 weeks & counting read more

Sometimes you gotta treat yourself... and this is the place to do that! I recently decided to try out the one thing I haven't done for my skin, the Clear and Brilliant Laser Facial. It's not your average facial, but rather one done with a laser that helps your skin rejuvenate collagen and even skin texture. I used to have small insecurities about my face, but it has helped my skin look so much better overall. Especially important to use their BFF sunscreen though, that stuff is 50+ SPF and is tinted. It even works great as a primer under makeup!! read more

Lindsay is amazing at Laseraway offering the best advices and recommendations. Very understanding and patient with your inquires from clear and brilliant to Botox. Best hair removal experience with the nurses. read more

Thank you Trisha for a great experience I really appreciate her amazing work wow wow wow

Staff is nice but the treatment rooms are dirty and dusty. Laser hair treatment is ineffective. Xeomin is not done properly. It's impossible to speak to the manager with any concerns. Understaffed so getting timely appointments are impossible. Expect to wait a couple months for anything. I cannot recommend this place. This place was a huge disappointment especially for the amount of money I spent. Go somewhere better. You will waste your time and money here. read more

Love Lindsay and Laser away! Lindsay always keeps me up to date on my services and specials!

Had my first session for laser hair removal yesterday and was greeted by Angela who had excellent customer service and reassured me I had nothing to worry about. Trisha did my service and I was highly impressed with her bedside manner, she walked me through the process before she began and checked in throughout. read more

I love that they opened a new location in Elk Grove! Every time I go in, I am made to feel so welcome by everyone in the front. My sessions are always pain free thanks to how attentive the nurses are. Please, if you are thinking of laser hair removal, do it! My results have been amazing so far! read more

I had never received a Hydrafacial prior to starting treatments at LaserAway. My nurse Tamila was very professional and thorough in explaining all the products she was using on my skin and explained what my aftercare would be. Would definitely recommend this location to anyone that is thinking of treating here! read more

Always a pleasure and ease to get my appointments to fit my schedule. I love working with Evan.

I've been to a few other Lazer Away locations and am excited to have one closer to home! When I walked in, I was greeted with a smile and offered a beverage, very welcoming. The treatment rooms and lobby look like the other location I have been to, which is nice because it's a familiar setting. Can't wait to go back and continue treatments. read more

LaserAway - Front of the LazerAway building in Elk Grove - Tattoo Removal Near Me - Elk Grove, California

I like it here. They're very quick and efficient and I love my results. Have not had any issues post treatment and will definitely keep coming back and recommending to others! read more

This place is trash. They never answer their phones and I just showed up for my appointment and waited almost an hour before I had to walk out of my appt due to me needing to return to work. I paid thousands of dollars for this package and have had issues every single time. They call to reschedule right before your appt or to cancel. Avoid at all costs. Worst customer service ever. Will be calling corporate and letting them know about this location read more