The older male doc would not let me keep the door open Half…read moreway thru the exam He said you need a specialist Went to a specialist soon after and my eyes were fine Last year when I went they refused to give me my prescription

My husband and I went in for eye exams a few weeks ago. The Lafont sales representative (Garth)…read morewas there and the Vision World sales associates were pushing that brand (since it is luxury) and even told me they had no similar frames to the ones I liked in any other brand. We all discussed my frames at length, particularly a distinctive color on the inside of the frame. I ended up ordering the eyeglasses from that brand anyway because I did like the frames. The assistant manager said it would take 2 weeks to get them in and that they would call me. I went in today after receiving the call a few days ago that the glasses were in. I saw the frames and tried them on and immediately noticed that they were different than the ones I ordered, namely the distinctive color was absent. The assistant manager insisted they are the correct frame as she "wrote it down" and could not recall any frame matching my description. I insisted and suggested calling Garth to ask. I said in the meanwhile, I would like a refund since I have over $350 sitting with you and now we don't even know which frame it is that I wanted. She told me she cannot issue a refund for several reasons and that they would "figure it out." I insisted again and she went to the back office to call someone who confirmed to her that there are in fact frames matching my description and the frames they were giving me were wrong. I again insisted on a refund while I wait to see the correct frames before placing another order. She refused again and went to the back office. A few minutes later, she returned stating that she will give me the refund but that the store "cannot service me again." After a mistake by a store employee, a refusal to make me whole after confirming it was their error, and an eventual reluctant refund, the assistant manager thought it was appropriate to refuse me future service! Completely unprofessional attitude and sloppy service.

My experience was great. I picked up my glasses last Friday I tried them on but found an little…read morediscomfort because there are three prescriptions within the glassess which now I ininthink I didn't needed. When I went outside to go across the street I got an instant headache. Once I finished doing what I had to do I went back and explain my discomfort. The young lady who assist me with picking up the glasses explaining that the glasses were progressive which meant that I had to look thru the glasses an certain way. She went over somethings and told me to try them out for an week to see how they felt. The first timeI I came in for the appointment I had my glasses that I had less than an year but the left temple (arm) came off and I wanted to see if it could be fix but it couldn't . So now I needed another pair. After the eye exam the owner provided info on the eyes , what the numbers meant from the exam and other info which was informative. He held up my old pair and said that they were progressive. Tomorrow will make an week and I think the prescription is too strong. My eye sight without them seems blurry and tried. From walking into the store to the end custom service was great but there may be an problem with the prescription. Will be giving them an call for an appointment. .

Very shady operation, paid for my contact lenses, waited for delivery, 4 days later got an email…read morecancelling my order, no explanation. When I questioned why, I was given a very surly and rude reply explaining that they had charged me the incorrect price. Wont be doing business here again.

The greatest! I have been using them for 59 years! I wouldn't trust my eyes to anyone else. Just…read moretoday, after having had cataract surgery a few months ago, I visited them, received a super thorough examination and a state of the art prescription geared to my special needs as a professional who spends many hours a day on a computer, recently had cataract surgery, and experiences glare from night driving.Such a good feeling to know i'm in good hands

I been going there since I was a teenager. I like it very much. I always get a thorough exam and…read morecorrect prescription.

Honestly the best place I've gone to get glasses! The people are so nice and the doctor is fabulousread more

I am absolutely disgusted by the way I was treated at Raymond Opticians in New Rochelle,…read moreparticularly by an employee named Jessica. Jessica is completely unprofessional, rude and arrogant. My problems with Jessica started back in December when I went to pick up my glasses. She came out appearing visibly frazzled, rushed and upset. While handling my glasses in that state and handing them to me, she BROKE them. She then gave me another pair and basically said, "Here, just take these." About a month later, I returned and asked a very reasonable question: What happened to the original glasses that were broken? Instead of simply explaining what happened, Jessica immediately became extremely defensive. Since that incident, I have noticed a complete change in the way she treats me whenever I need assistance. She has been rude, dismissive and unprofessional. Today was the final straw. I requested my contact lens prescription because I wanted to purchase my contacts through Costco. The prescription that was sent to me was incomplete and was missing necessary information, including the diameter and other information needed to fill it. I called the office, explained that information was missing and was told they would send the corrected prescription right away. They didn't. After waiting approximately 30 minutes, I called back because I still had not received it. While I was simply trying to get this resolved, my calls kept getting disconnected. Eventually Jessica got on the phone. Instead of professionally asking how she could help me, she began speaking to me in what I perceived as an extremely sarcastic and mocking manner. She said things like, "What's the matter, Larissa? Are you upset? What's going on?" and told me I was yelling. The way she was speaking to me felt like she was mocking me and making fun of the fact that I was frustrated. I explained that I was in a loud environment and was not intentionally yelling. Rather than simply resolving the issue, she continued with the attitude and then said to me, "DO YOU WANT YOUR PRESCRIPTION OR NOT?" She then HUNG UP ON ME. I could not believe that an employee would speak to a customer that way over something as simple as requesting a complete copy of a prescription. I have also since heard from others that Jessica has a reputation for being rude to customers. I cannot personally speak to anyone else's experience, but based on the way she has repeatedly treated me, hearing that certainly did not surprise me. I genuinely do not understand how an employee can treat customers in such a rude, sarcastic, mocking and dismissive manner and continue to represent a business. This wasn't one bad interaction. My issues with her began when my glasses were broken in December, continued when she became defensive after I asked what happened to them, and culminated today with her mocking me, asking, "Do you want your prescription or not?" and HANGING UP ON ME. Completely unacceptable and incredibly unprofessional. I have contacted Raymond Opticians management directly because I believe they need to know how customers are being treated at their New Rochelle location. I absolutely cannot recommend this location.

I had such a wonderful experience with Rich at the Yonkers location of Raymond Opticians. After…read morehaving a very frustrating experience at another Raymond Opticians location, I called Yonkers because I urgently needed help getting my contact lens prescription. Rich truly went above and beyond to help me. He took the time to make sure I received the correct prescription and that I had everything I needed in time. He was incredibly patient, kind, professional and extremely thorough throughout the entire process. What could have continued to be a very stressful and frustrating situation was completely turned around because of Rich. He listened to my concerns, treated me with respect and genuinely seemed to care about helping me resolve the issue. This is exactly what excellent customer service should look like. Rich is an absolute asset to Raymond Opticians, and I cannot thank him enough for his kindness and for going out of his way to help me. Highly recommend the Yonkers location.

I had a very disappointing experience yesterday as a first time customer. I called to say I would…read morebe 5 to 10 minutes late for my 5:30 PM appointment, but they refused to see me because they close at 6:00. They claimed the exam takes 25 minutes, which has not been my experience elsewhere. It is clear they care more about hitting the exit door than helping a new patient who was ready to buy a nice pair of frames. They tried to reschedule me for tomorrow, but I declined. I will be taking my business to an office that actually values its customers.

Overall my experience was positive. For a small store, there are a lot of employees. The space…read moreisn't the most updated but it's still a nice store. I worked with a female doctor, Dr.Kosowsky and she was very nice. The glasses section isn't the biggest and a bit expensive. Got my glasses in a week!

The service here is wonderful, as the workers accomdate your needs. They are very helpful, patient…read moreand understanding to your sense of style and fitting. There are many options to choose, from basic frames to hip-branded frames to choose from. The overall place is very neat and clean! Highly recommend this place when you shop for your glasses.

Great service and selection -- my favorite eyeglass store. Hi end frames that are unusual.read more

I have been a loyal customer of Eye Design for a couple of years now, and I continue to be…read moreimpressed by their exceptional customer service. My recent visit was no exception; the staff were friendly, helpful, and made me feel genuinely welcome. One of the standout experiences was with Jason, who provided invaluable insight during my selection process. His patience and understanding of my indecisiveness were greatly appreciated, and he guided me through the options without any pressure. Thanks to his assistance, I was able to find the perfect pair of glasses that suited my style and needs. Overall, I highly recommend Eye Design for anyone looking for a great selection of eyewear and outstanding customer service. I always leave feeling satisfied and confident in my choices!

Had a 10:00 am appointment, was there at 9:45. Was not called until almost 11am and did not leave…read moreuntil almost 12 pm. And I didn't even stay to pick out glasses because they took so long. Place is always crowded and I won't be coming back.

I got an appointment right away. Everyone was very professional and nice. My eye doctor and glasses…read moretech were both wonderful. There wasn't a great number of classes covered by my insurance but I did find a cute pair that looks good. They were ready quickly, too!