I've trusted this auto repair shop for years with all of our family's cars, but this last visit was…read morethe worst experience we've ever had. My mom brought her car in because it was hesitating to accelerate past 50 mph. After paying $189 for a diagnostic service, the mechanic first said the engine had failed and even gave her a quote for a full engine replacement. Later, the story changed -- first to a catalytic converter issue and then again to something else. When she picked up the car, it was in worse condition than before. It wouldn't go over 10 mph, and they admitted they already knew it was running that way but still let her drive it into traffic without warning her. The only reason they looked at the car again was because it came back in such bad shape. They were combative when we asked questions, and the engine cover wasn't even secured afterward. This used to be a shop we trusted, but the lack of accountability, inconsistent diagnostics, and disregard for safety were unacceptable. If you're looking for honest mechanics and reliable diagnostics, I would strongly suggest taking your vehicle elsewhere.

These guys are the BEST around. I will always go to them first. No more dealerships for me. They…read moredid an excellent job on some work I needed done and charged me 1/2 what the dealership wanted to charge. I highly recommend them.

The most honest auto repair in Houston. The explain…read moreeverything to you There mechanics are fabfrigentastic

Very untrustworthy mechanic shop. My mom brought her Toyota venza for a simple BREAK CHANGE which…read moretook 6 hours to complete for some reason. The car drove in normally no issues while reversing or driving at all. They brought the car out to her at pick up so she could drive off without the NEED to reverse. Upon reaching home she parked it her parking spot. The next day as she's reversing to leave her parking spot the car starts SHAKING VIOLENTLY. This had never ever happened before. She drove it back there immediately and they told her they didn't "have time" to look at it. I brought it back up there the next day because when I got in the car to understand what she was describing, I realized it wasn't anything subtle! I've driven her car many times this has never EVER happened. They took the car at my insisting and called me back 4 hours later claiming it was because my mom drove over something on the road. My mother is 71 years old and drives like ms daisy. She didn't go anywhere but home which is only 5 minutes away from this car shop. Did not run over ANYTHING. They charged her $675 to change her breaks, oil and air filter which in itself was outrageous. But the worst of it is tht they incompetently did something tht now has her car shaking (when put in reverse). What could someone run over tht could make their car shake violently ONLY when placed in reverse ? This has never happened before bringing it into this shop. When I came to the shop, her car hood was up for some reason. Then he lifted the car and tried explaining it in a way tht makes no sense showing me an OLD scratch underneath her car claiming it was the cause. I told them this scratch is old and has been there for YEARS, it is rusted and clearly nothing that was done recently. He disregarded all my points and suggestions to ensure the breaks were applied properly as if he knows I have no real choice but to accept whatever he said. As I'm walking away they start mumbling in Vietnamese and it's such a shame tht my mom brought her car here for her breaks to be changed. I would have preferred she took it to a chain mechanic shop tht are not depending on taking advantage of their customers just to make ends meet. It's really difficult finding trustworthy mechanics. If u are a lady, especially and older lady please think twice before bringing ur business here. You will regret it.

Recently moved to Houston and with my unfortunate luck, I started having car issues after an…read moreextremely spendy repair earlier this year. I decided to go to Lam's Auto Repair per a friend's recommendation and I'm really glad I did. Mr. Lam was able to inspect my car after I walked in on a Saturday morning. After 15 minutes he told me what was wrong and what needed to be done. I unfortunately also bought the wrong headlights but he was able to find some to replace them with in the shop. I decided to walk over to the lovely restaurants nearby while I waited and I was luckily able to get my car fixed within hours. His prices are very reasonable and he was very kind. The customer service was definitely worth driving across town for!

I've been taking my fleet of Fords to Lam's Auto Repair on 6819 S Kirkwood Road for years, and I…read morecan't say enough good things about the service I've received. The mechanic here is top-notch, handling everything from general maintenance to more complex jobs like engine and transmission repair, A/C fixes, suspension work, and even bodywork. Not only is the work always done right, but the prices are incredibly fair--I've always felt like I'm getting a great deal. Lam, the mechanic has also taken care of my personal vehicles, a Lexus GX460, a Toyota, a BMW 550i, and a Mercedes with the same level of care and expertise. It's rare to find someone so dependable and skilled, and I highly recommend this shop to anyone in need of honest, high-quality auto repair. Make sure to find the right Lam's Auto Repair on 6819 S Kirkwood Road! He will take care of you!

My husband's belt on his car broke on his way home from work one day. He was stuck, so I looked…read morehere on Yelp and saw that Rustys Automotive Repair wasn't too far from where we live and they had some pretty good reviews. So I gave them a call. They seemed very nice on the phone and recommend a wrecker serive that they work with. They gave me the number to the wrecker service and they were quick in going to get my husband and the car. They towed the car to Rusty's. And since it was after hours by that time. Rusty's has a drop box that you can leave your keys in for afterhour drop offs. Since they were so backed up, they let us know that it was going to take them a few days until they could get to the car. They kept their word. As soon as they looked at what had happened, they were very honest and informed my husband that it would cost more to fix the car than it was worth. That kind of honesty is hard to find nowadays. I highly recommend this Repair shop if you want an honest opinion on what is wrong with your car and how much it's going to take a fix it.

This is the most phenomenal auto repair shop I've ever been to. I live in the Galleria area and…read moredrive 20 minutes west to Wilcrest because it is so worth it. Rusty is kind and fair and does not try to take advantage of his customers. His quotes and fees are always significantly lower than other mechanics. The lobby where you wait is unusually pleasant and clean. It's a big operation but they prioritize customer service. I'm so thankful I was referred to Rusty's. In my opinion this is the only Auto Repair place anyone should ever use.

The staff is attentive and friendly and the repair rates are reasonable. I've had several repairs…read moreperformed on multiple vehicles and have yet to experience a negative result.

Shoutout to Right Auto Diagnostics for keeping my vehicles in the best conditions throughout the…read moreyears. I highly recommend them if you want your vehicles to last!

While I was in Houston for several weeks, I scraped the side of my truck on the inside parking…read morestructure. There were good reviews for Crown on the internet. I took it there. I was very pleased with the estimate. When I picked it up the work was excellent. The price was exacly what I was quoted and it was on time. The work was so good that I brought it back to have 3 dings repaired and a new bumper installed. Again, excellent work, good estimate, price was exactly what I was told and it was ready on time. Highly recommended. Thanks to the manager and everyone at Crown for the good work

I just had my car repaired by crown body shop. They did a great job. Not only did they complete all…read morethe repairs, but did so for significantly less then, my insurance company had anticipated. It did take them a few days longer to complete the repairs than estimated., So don't turn in your Rent-A-Car until you get the go ahead. Would not hesitate to bring my car here again. They washed, cleaned and buffed it before returning it to me and it has not looked that good in a long time.

Had my motor mounts replaced on my Ford Escape and the difference is night and day. No more…read moreshaking, runs smooth again. Friendly service, honest, and professional. Quick turnaround time, would recommend.

Incredibly disappointed. I have been a loyal customer for years. They always treated me well until…read morenow. They changed to a new payment system that charges the customer a %3 processing fee on every purchase. That comes out to be a lot when your bill is a few thousand dollars. The only alternative they offer to avoid the fee is Zelle, which doesn't allow money transfers over $500. So, now I am stuck paying an additional $100+ that wasn't mentioned to me from the start and wasn't included in my estimate. Pretty unfair in my opinion. I was going to be a lifetime customer, but not disclosing hidden fees until the very end will force me to take my business elsewhere.

Won't go absolutely anywhere else, the most honest shop around. I drive 45 mins just to go this…read moreshop! Absolutely unreal 10 star service!

Consider them your family mechanic. Our family has been going here for 20 years. I called and…read morestopped by to get my inspection done. I brought a book and was just texting and about to read more when they were completed with my service. They are great value, friendly and highly recommended!