Highly recommend Extra Space Storage as a company and this location specifically. The staff are professional & seem to really like coming into the office. The facility is kept clean. We have had to switch our storage unit 3 times because of changing needs and they were great to work with. The rising cost of storage was a bit of an issue, but I think that was industry-wide and not just this company. Safe, secure, clean, professional. Can't do better read more

This location has the most personable and helpful staff. They are knowledgeable and super friendly! The units are clean and most importantly I feel safe when I am there. Thank you for a great reasonably priced option for people who need some extra space :) My family and I were in a bind and I was able to get multiple units to fit our needs and stay within our budget. read more

We were so excited when we arrived at this location. It seemed clean and was definitely a newer site. We had a unit on the inside, climate controlled - the unit was in the center of the letter D building. In the middle of moving and closing on a new house, we needed somewhere to store our furniture, kitchen supplies, etc. On Saturday there were heavy rains and on Sunday night at 7pm we received a call that there has been "water damage" in the building and would we like to come in to check our unit. My heart sunk, everything we own was in that unit! We arrived and opened our 10x15 unit to see that the left hand side had water seeping out, covering side of our leather couch. They offered zero explanation except to say it was possibly the bathroom...ew. At this point we were incredibly overwhelmed, our unit was packed to the brim and their was no way of knowing if the water damage extended the entire way though after surveying the hallway behind our unit it was pretty easy to guess it did. So without any notice we needed to rent a truck and unpack our entire unit in order to move it to a new unit at a completely different location. While moving out we found that the water had damaged a mattress, sofa and multiple kitchen appliances. HERE IS THE KICKER - while we are hauling all our very heavy furniture, we were talking to an older couple who was also checking their unit for water. They informed us that this building had an issue previously and our exact unit had FLOODED two months earlier, prior to our move in. And sure enough when we looked close enough there were water marks along the side of the unit. How negligible for them to rent out this unit again to an unsuspecting customer. It is unconscionable. Renter beware. read more

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Everything was clean and there was a dolly to help move things back and forth. Great customer service. Perfect for a month rental to store college belongs in between house moves. Would Definitely use them again. read more

I rented a unit online planning to stay a year or so. After just 4 months I received a letter raising the rate $50!...from $145 to $195! Not in my budget so needed to scramble and move out quickly before they hit my credit card for the new rate. Very deceptive business practice! read more

Thieves!! DO NOT RENT HERE! Brought me in with an internet rate, then just like that I get a letter in the mail that they are going to double my price. Yes double. Was paying $90/month and now they want to jack it to $170/month. Very unethical and an all around garbage move. Pure filth! read more

I always been happy with Extra Space Storage over the years and this pitucular location especially is very clean,safe looking,well run and manager was very helpful and professional.rates are reasonable too ..thanks guys read more

Excellent facility, Crystal is great! Clean, good location . Crystal called an additional facility to help me expedite a document. I drove to the other site and the documents were ready and waiting for me. I recommend extra space storage for a quality storage facility at a good price. read more

Extra Space Storage - Self Storage Near Me - West Chester, Pennsylvania

Over the last decade, we have needed short term or temporary storage for classic cars, downsizing of aging parents or storage in between home moves. At all times, we were comfortable that we chose the right company. The site was convienent to home, secure, clean and operationally flowed smoothly for our needs. The onsite manager was present and on top of things if repairs were needed to gate, etc. He paid attention to who comes and goes to help the safety and security process work. As I emptied out my last unit the other day, I broom sweep it, shut the door, taking my lock with me, and left premises. I immediately received a text thanking me for my business! I later talked to the site manager and asked him if he had done a walkaround and noticed my lock was gone and unit empty? He said: "Yes sir I do that routinely." I told him I did wonder how I got the text so quickly and was being thanked for having concluded my business with Extra Space Storage. The site manager and the company do a good job running a large storage operation, and he should be recognized by corporate as a "strong" employee, as many people working today have too many excuses! Well done and I would highly recommend this place (and would use them again). read more

This is a great site...very clean....Crystal was very helpful and got me checked in super fast.......Extra Storage is an Excellent Company that hires above average people...I am happy with their services...! read more

I've rented at this located several times. I've always been please with the level of service received. The property is always clean and outstanding. The manger is very professional and provides excellent customer service. I was asked if my stay with Extra Space Storage was exceptional. I was totally pleased with the process from start to end. I would highly reccomend this company and location to anyone looking for storage. read more

Having only been a renter of a 10x10 space for about a week, I am so far very pleased. The price is great for a climate controlled storage area. The storage area was clean and holds a great deal of stuff. The reserving process was easy and quick. I was shown my storage area and how to get in and out of the gated facility. So far its been a good experience. read more

I have been with this facility for about a year. The former manager had no customer skills. He accused me of not giving him the correct credit card number to pay monthly. It turned out to be his incompetence. I am glad he is gone. The new manager, Crystal, is pleasant an loves to laugh. Today I went to open my storage locker and the combination lock did not work. I had bought the lock from the facility. I tried and tried. Brian came up and helped me, not only once, but several times. He cut off the lock and then even went back to the office and brought me another lock. Of course I paid for the lock, but he did not have to keep coming back to me. Another person may have said come to the office and buy a new lock and take it back yourself. I was impressed with his customer service with a smile. read more