Just had great experience working with Ed today at Extra Space Storage. Ed was very knowledgable…read moreand I feel he went out of his way to help me solve my storage needs. He is very professional yet he heard and understand my individual situation on a personal level. He promised to look into o something and returned a call within a hour. I would recommend stopping in and speaking with Ed about your storage needs.

I'd like to say something positive about this business, but they just doubled my rental rate with…read moreno written notice and was told "rentals are very in demand so we don't really need your business." That's enough for me to leave and never come back. It's bare bones storage with very dirty conditions, no temperature controls, water leaks, etc. Don't trust this company or the manager, Brian. Just another money hungry business that doesn't care about its customers.

I've been renting a storage unit here for the last several months now. I've been extremely happy…read morekeeping my stuff at this facility. I know my things are safe, secure, and protected. The management is always very friendly, happy to help, and is super accommodating. I've also visited my unit multiple times and never seen or heard of such things that were mentioned in the other reviews about homeless people living there. I don't believe that. Your stuff will be safe here and they are professional about their property. In fact, I know the management does property walks multiple times a day to ensure the safety of the area. I ended up starting out with a larger unit and then wanted to downsize to something smaller. The management was extremely helpful and accommodating towards this unit move! I don't have 1 negative thing to say about this business. In fact, I recommend them!

Homeless people living and/or storing belongings in this facility (verified by the manager) made us…read moreuncomfortable keeping anything of value at this location. I wasn't even comfortable letting my girlfriend go there alone. The manager didn't seem to care when I asked for a prorated month after emptying the unit for our safety. Customer BEWARE

BE AWARE!!! Upon reading the other reviews it's obvious that this company runs a scam. After my…read moremove I received a random charge of $200 on my credit card. When I called to ask about this they told me there was a problem with their system and refunded me. This to me sounds like fraud especially since another reviewer claimed the same thing happened to them. My move was disastrous. One mover was smoking weed, not packing furniture right, leaving pieces left and right. The movers lost all the hardware for my bed frame and I was left with a pile of useless junk. They dented the walls, ceilings, scratched the hardwood floors, and ruined everything single piece of furniture. They also sat around for an extra 2.5 hours after the move was over so that they could charge for overtime. The movers told me that I could just file a claim for the damages and I would get reimbursed. After their 90 day wait period for claims turn around, I was denied of everything. Their quote is also a complete lie. There were multiple fees that were left out of the initial quote, making their final charge 3x more than what I was quoted. Do yourself a favor and go with another company. Edit: The company owner's pitiful response to this post is their way of pretending they care about customer service. Multiple emails and phone calls have been made since with no response from this company. They DO NOT care about their customers experience, only want your money. STAY AWAY. It has been 5 months since my move and issues still never resolved, they've disappeared and ignored me since getting their money.

Beyond a failure with more lies from beginning to end. Lie…read more#1 Climate controlled and clean. Your belongings are housed in a open air warehouse (old factory site) hot and humid in summer, freezing cold in winter. Also better hope the crate above yours has no liquids in it. They are stacked sky high one atop another. Lie#2 the extra money you pay to have them load your belongings does NOT make them liable for any damage incurred per their claims dept Lie #3 any insurance purchased through them covers NOTHING!!!!! Its just a money grab. Lie # 4 paying to have them unload your belongings does not mean they are liable either. They liaded my computer atop a pile of other boxes and then had it drop to the ground by accident and somehow they are not responsible for replacing or repairing it! Over 5000 dollars of damage incurred and their claims dept disavows all liability to replace or repair any damaged items. Seriously considering a lawyer! What a bunch of lying thieves!

If I could give them a zero I would. What a nightmare. Scheduled the move, took off, hired a baby…read moresitter, and they never showed, never called, and never called back even after 4 calls. This so called "professional" moving company looks like they are run by amateurs at best. I have never had such a bad experience in my life. It cost me 100's of dollars, to not move, not to mention the headache of this nightmare. AVOID AT ALL COSTS!!!

Three members of the crew came, and one was experienced. It took them a very long time to help me…read moremove one bedroom into a 3 bedroom place. They did not fully assemble two of my beds which I had to do later. They also lost 3 items, worth around 75 dollars. I called the company and they did not return calls or call me back. Seemed nice and courteous on the phone, but afterwards never responded. Very disappointed. I recommend not using them. Pay a little extra and don't be stressed about it.

All My Sons and the movers - Bill, Justin, and Thomas- made my move simple. The process was a…read morebreeze from the first call asking for an estimate to the pre-move inventory and the day of the move. The drivers were prompt, and a little early, they worked quickly and with care and were friendly throughout the entire move. Unequivocally, I would recommend them.

I have been in and out of hospital since my move so I have not been able to leave a review. My move…read morestarted out good, the gentlemen were very nice and respectful. But as the move continued throughout the day something happened. Several boxes were left, my microwave was left, a curio cabinet that I have had for 40 years is missing a top piece. I had 4 2x4's on my vanity that were taped together that attach my mirrors to my dresser they are missing. I don't understand because the move started out good. I will not be using your company in March and I will not recommend your company. Some things im not able to replace.

I am a devoted tenant! I love the hospitality, security, service, and warm, kind temperament that…read moreyou receive from the beginning of your lease until...I have been with HIDDEN VALLEY now going on 4years and I wouldn't change even for a smaller sum of money! I feel my property is well secured and safe!!! Thank You H.V.! I made the best choice for a locker & my vehicle!

I helped my brother manage a self storage place so, I feel that I have a decent understanding of…read morethe inner workings and have significant expectations on deliverables: cleanliness, security, access, & continuity of fees. Hidden Valley is top notch on all counts!

Highly recommend for any moves you have planned. Such an organized process from the online quote…read morethrough the removal of this shitty couch that belonged to my ex. I requested the move to storage literally a day before and they were ontime and in communication, which is rare for any type of moving service these days. Alex and Charles were my movers and they were extremely professional, fast to move, and conversational. They did a great job on my move today and I will 100% be coming back in the future!! Thanks for making this need for storage such a stress-free process!

PLEASE, PLEASE pay attention to this. MakeSpace IS A SCAM…read more After being told my movers would arrive between 8-11am I received a text message at 10:50 from the moving team saying, "we'll be there in 20-30 depending on traffic". 50 minutes later, nothing. I so texted them and received a message saying, "we're en route". At this point it was 11:45 -- 45 MIN LATE FROM THE LAST POINT OF THE TIME WINDOW. Then about 20-25 minutes later, I received a message from a customer service agent - not the movers who had been texting me - saying there was nowhere to park, so they left. Interesting, because there were places to park, including where I parked my car to ensure there was a designated spot. The customer service rep was very apologetic and said she'd call the team. She called them, and called me back maybe 40 minutes later only to say she couldn't help cause they had nowhere to park. WHO DOES THAT? They could text updates on their arrival, but when they didn't see immediate parking, said nothing. Keep in mind, this was the last day of the month. I was moving from Philadelphia to Boston that day. So I now had to engineer a move to Boston the same day (now at about 1:30pm). Needless to say, no moving company could help. I looked at a previous Uhaul quote I'd gotten when I was considering moving myself -- the truck rental would have been $450. Uhaul, Ryder, and Budget all had no trucks within 150mi. of Philadelphia on the day of the move. Penske did -- so I drove 45 minutes to pick it up, paying $1200 for the rental. Of course, I was moving from a 3rd floor walk up apartment, which was too much to move myself with the time crunch. I was forced to hire people off TaskRabbit since no actual movers could accommodate the same day scheduling. Like the truck, I paid a significant premium for same day help. The two gents, who were far from professional movers, with me, were able to get my stuff in the truck in 3 hours. All in, I paid $600 for those two helpers. Worst of all, I went back and looked at the quotes I'd gotten for a full-service move from Philly to Boston (all in the $1,400-1,700 range). Instead, I ended up paying just over $2k, because MakeSpace is a SCAM. Maybe a bad outing, you say? Just bad luck? I thought so, too. Don't get me wrong, under no circumstances would an experience this bad be allowable, but then I met my friend's new girlfriend -- who HAD THE EXACT SAME EXPERIENCE. As did her friend, who moved the same week she had from NYC to Philly. They often DO NOT SHOW, do not call, and leave you to figure it out. I paid just over $2,000 to move myself! Not leaving Philly until 9pm and arriving in Boston to my new apartment at 3am. Thankfully I was able to get out the same day and avoid having to deal with my old apartment and property manager to pay additional rent. All-in-all, the worst experience ever. Whatever you do, do not risk it by using this "company".

I used Suburban Solutions for a recent move and added on packing services. When I tell you the…read morepacking service was the best money I've ever spent in my life, I am deadly serious. Good thing I had the presence of mind to pack a suitcase of stuff we'd need (there was one night between the pack and the move) because these dudes came through my house like a very organized hurricane that just blew everything that wasn't nailed down into boxes. They wrapped every piece of china in layers of packing paper and arranged it in some magical way so that not one dish broke. They wrapped my unbreakable Corelle dishes from Target the EXACT SAME WAY. My entire four-bedroom house was packed in 4.5 hours. The move itself took place the next day and again the team was extremely punctual and professional. They took amazing care in bringing everything in and making sure it was placed in the right room. And once again, they got the job done in less time (and for less money) than I was originally quoted. And yes, side note, if you work with Bobby on the initial estimate, he is almost certainly going to tell you that the job is going to take longer, be more difficult, and cost more than it will actually end up being in reality. Don't worry about it, the guys who actually show up to do the job will do better than that! Huge shout out to Fred, Isaiah, Justin, Kurt, Ford, and the rest of the team...you guys were the real MVPs making a stressful time far less so!

Unprofessional and inconsiderate moving company. They'll park their truck right across your…read moredriveway, blocking you in completely, and casually tell you it'll "just be 15 minutes" while they move at a snail's pace, easily stretching it to 30-40 minutes total. Even after they finish loading, they linger next to their truck and in their vehicle, slowly counting cash or chatting, refusing to move until they're good and ready. Then, when you finally ask them to pull out, they shoot you a dirty look like you're the one inconveniencing them.