Went to drop off Amazon return. I walked in and told the girl behind the counter. I would tell you…read moreher name, but she was not wearing a name tag. Convenient for her, as all other employees in the store were wearing one. I told her I needed to process a return. She said she needed the shipping label. Which I didn't have. When I told her I didn't think I was given one. She was a total smart ass. "Well, I need some kind of label" of course you do sweetie! I know how returns work. I didn't want to hold up the line so I took a step back and started to pull up the return to see if there was a shipping label. The woman I let go in front of me didn't have a shipping label, and the girl behind the counter.(same girl) very politely and sweetly informed the woman how she can email the label to her, she can print it out, and presto she is done. My BF and so looked at each other, like whaaat! Why would she be so polite to this woman and so rude to us? So I asked the woman, can I please get a copy of that email address? She kinda tossed it to us. Now my BF and I decided to take the Blake and Ryan approach, and just simply discuss this woman's indiscretions, as if she wasn't there. We were not loud, or rude, very matter of fact. She knew of course we were talking about her. She was uncomfortable, as was everyone else. Which suited me fine. Since they all made us uncomfortable. Shame, because UPS is really losing a lot of money right now. You would think there would be more care by their in shop employees. I know their Drivers are awesome. Maybe their drivers should be training the entitled child working at this store. Thank you UPS store girl without the name tag. I also called your boss

Great service at this location. The team here works hard and they're very polite and efficient.read more

I had to return an order to Amazon, didn't know why to expect... I had my printed label and box all…read moreready to go.. walked into the UPS store and was immediately greeted. I waited maybe a minute and a the nice gentleman scanned my package and explained I would get an email shortly. Super easy. I learned this store offers so many services, Shredding Printing Notary Mailbox delivery They even make lawn signs and big heads.

I use this location often. They are always courteous and pleasant. Yesterday Cliff took care of me…read moreyet again. He is always smiling and eager to assist. The atmosphere of the other employees was friendly too. It is convenient and so is the parking. Easy to get in and out. It's not a huge UPS so if you have to wait...be patient. Great customer service is not always speedy.

My package was less than 7lbs and going to Georgia. The woman behind the desk told me it would be…read more$600 to arrive within the week and $200 to arrive in 20 working days. What??? Clearly I went elsewhere and it cost $60 to send.

This is a nice, quiet location and the staff is pleasant and helpful. I was in the area and have…read morebeen here a few times. What's nice is it's around 12 Corners. They do the usual things and you can have your items shredded for .99 a pound I believe. You. An make copies, get things printed out and etc. Yes it costs money but whatever. The share a parking lot

I came here to print out a few things. The employee was super pleasant and helpful. This isn't…read morethe largest FedEx place I've been to, but it did seem to have all the services you may need there. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

I think in one way or another you need to use FedEx for either business or personal reasons. They…read morepretty much get the job done.. But...sometimes this is the place where some retailers want you to use as your spot to return merchandise. Like UPS Store for Amazon and the like. Now I had to come here to do a return as the company uses "Happy Returns" This is a long and narrow store, they have a few self serve kiosks for printing/copying and the like. A few people were in here to ship things and ask questions. So since I really was not sure where to stand, I stood behind a customer and someone asked "can I help you?" I told her I needed to do a return and I showed her the QR Code and it did not work, tried it again no go, even typed it in and she even logged out of the system. Finally she asks someone is there an issue with Happy Returns and they said yes. So guess what I have to come back, with the package and my QRcode from my email on my phone. My only other option for a return was Staples and dear reader I live in the city. If I'm going out that way I had best have other things to do in Henrietta. I'll have to come back to do the return and it's in a convenient spot in the strip mall of 12 Corners and if I want a piece of pizza at Joe Brooklyn or Starbucks or a Bagelland bagel Staff is helpful enough but they just seem kind of annoyed it is what it is. I'll be back but I'm gonna call first to make sure the system works for the return. They have a shared parking lot

I used to come here all the time with my Amazon returns. If you have a label, you can just drop…read moreyour package off. If you haven't been in a Staples lately, they have lots of stuff you wouldn't think would be at an office supply store. The whole front area is Google Home and Alexa and stuff like that. At Christmas they have lots of stuff, like socks, stuffed animals, etc. They have KCups, and dry erase boards I wanted. Every time I come here, I find some random thing I want, lol. This plaza is getting pretty empty, but they also have a decent bathroom here. They have dog portraits hanging outside the bathrooms, and you can get one of your dog. I thought it was a cute idea.

Giving BIG love to this Staples - proving again and again why I only do my last minute print jobs…read morethrough them. My orders are always ready when I need them and the service here is great. This specific location is clean, bright, and conveniently located in Panorama Plaza. I needed 150 post cards for an event this weekend and went through the usual same day order online process. I am giving 5 glorious stars to Joshua who took care of cashing me out and included a coupon without my even asking that brought my price down. I know it's no biggie for them to do, but it totally made my day. Not to mention the fact that my postcards look beautiful and were printed to perfection. Joshua and Jean are the dream team and I am grateful for them going above and beyond for me and ensuring I'll be back again and again. They were printing a beautiful wedding welcome sign with such care when I was there, too. I smiled knowing there would be some super happy bride hanging that in the next few weeks! I can't recommend this great spot enough. Happy printing and office restocking!

I 100% recommend he was so kind and so friendly and so helpful. He had my shoes fixed within the…read moreweek. He was extremely affordable fantastic man if you need your shoes fixed, you have to go here.

Overall, a great experience with some caveats. The workmanship is good, but in my experience, the…read moreattention to detail is not quite as high as other cobblers I have worked with. Heel replacements and sole protectors tend to be a bit uneven in some parts, for example, and could be sanded a bit smoother. However, I am nitpicking, as these are things no one will notice unless they see the shoes up close. But if you want work done on a particularly nice pair of shoes, there are other cobblers that could be better suited. The big pros are speed and pricing. Pricing is very competitive and affordable. Turn around time is generally within a few business days for most smaller jobs like heels.

Terrible customer service. Had the ups pickup instruction page up with the pick up date and…read moreeverything, but ignored it and told me to call customer service?

The UPS Store in Gates on Buffalo Road is GREAT! I am frequently helped by AMANDA, shes friendly…read moreand knows the answer to every question. This store is always busy but staff work fast and efficiently. The store runs very well!

great selection, amazingly knowledgeable staff. definitely worth a look if you need anything…read morecooking related.

Awesome small business, I'll definitely be a regular. Incredible customer service, and great…read moreinventory. They also offered to order in anything if they didn't have it onsite.

This is truly one of the best gift shops around…read more I don't live in Rochester, but I do spend Christmas there every year. Parkleigh has saved my life by stocking all the gifts I forgot to get, didn't want to cart all the way to Western New York, or didn't even know I wanted to buy. They have something for everyone, and I truly mean that. If you can't find a gift for someone here, it's because that person doesn't like anything at all. They've got chocolates of all kinds, tea and coffee ground to order (which I wish I'd known before I'd bought mine elsewhere), beauty products, stuffed animals, coasters, books, flasks, camping gear, cookware, Bills gear, candy, and of course, socks, cards, mugs, shirts, hats, and anything else you could want with clever and funny little sayings. Seriously, so many socks. I've never seen this many socks that talk about drinking wine. But if that's something you need in your life, get over to Parkleigh. Also, the staff is super sweet and helpful.

We've been shopping at Parkleigh for over 20 years, and it remains one of the most unique stores…read morewe've ever lived near or visited. What keeps drawing us back is the incredible mix they've perfected-- everything from sentimental to silly, practical to indulgent, fragrant to delicious. Their selection spans greeting cards, gourmet chocolates, coffees and teas, local Rochester items, MacKenzie‑Childs, jewelry, toys, and an ever‑changing rotation of gifts from both local and international makers. The store itself is beautiful, with exposed brick, hardwood floors, original tin ceilings, and eye‑catching displays that make wandering the aisles feel like opening a present. What we love most is that there is always something new, fun, or beautiful to explore, no matter how many times we visit. After two decades, we're still excited to walk through the door, and we know we'll keep coming back for many years to come.

Yesterday I bought three blouses and asked a worker if I could use the self check-out or if I…read moreshould get in line for a person to help me. He said I could use the self-check out so I did. Unfortunately, when I got home, I saw that there were magnetic security tags at the bottom sides of the blouses. This was extremely inconvenient and I had hoped to wash them and start wearing them immediately. I had a busy day and rushed to the store this evening to get this fixed, and unfortunately arrived 10 minutes later than closing. I saw the same worker exiting and asked him if he could help me take out the tags on his way out and he said no, and that I had to come back again. He said sorry as I walked away. I just feel very frustrated that I need to come back a third time when this could've been wholly prevented; the self-check out machine could've informed me to go to an associate to take out the security tags before I left the store, and the security alarm could've gone off as I was leaving! What's the point of a security tag otherwise? I hope that this issue is addressed so it doesn't happen to anybody else.

What an absolute disappointing when I wanted to buy a suit a kohls and the lady cashing me out…read morewould not match the online price like more stores do! She would not even ask the manager! It looked like a bomb went off in this store! They clearly do not hire any workers to make sure the store looks nice! My bag broke as soon as I picked it up. Absolutely horrible kohls! You just lost a customer!