Update: They called and are making it right, so bumping 1 star. But it looks like if I were to stay they would be again raising rates, making it more than double when I signed up. $229/mo for what I think is a 10x10 unit is crazy even by today's standards, imo Previous Review: 1 star is too generous. My rent nearly doubled in a short amount of time. I called to give them 30 days notice of moveout but they said it wasn't necessary and that I would be prorated the last month and to just tell them when I'm moved out. So I did, but of course they refuse to prorate. Be warned they will raise your rates and do everything they can to squeeze every dime out of you. I suggest you look elsewhere for your storage needs. read more

They are extremely over priced. After the fourth time of our rates be raised in the last year and a half and now this time with a $60 increase, we are done. Looking for a new place. This is ridiculous, there is no answer they could give that could justify our rate going from $288 to $468. read more

Quick and easy parking. But don't like rate increases. Management is professional but corporate could care less. read more

After two months of renting a unit at Extra Space, I was sent a notice that they will be increasing the fees. Needless to say, I moved my items out. My message for anyone thinking of renting from this company BEWARE! read more

Beware of their tricks to get more of your money, and the professionalism of their systems is embarrassing! Not surprising is that your monthly rate will increase, but mine over doubled within the year. Secondly, I moved out on the 1st of the month, one day after they extracted my autopayment for the month. I asked for a refund or proration and they said it was against their policy. So, to keep them from re-renting my unit and getting twice the revenue for the month, I chose to keep it empty and locked. If I didn't keep a lock on it, they said they would assume it was available. However, if you forget to take your lock off after you give notice and move out, they will continue to bill you, even though they can easily remove the lock if they want. In terms of their systems, customer support is limited in what they can see and do. I officially closed the account but still get notified that a payment will be taken from my account. The automated attendant on the phone claims I have two active accounts and I had to choose the one I was terminating. I do not have another account. The customer service person confirmed they could not see the other account. I'm still worried I will be charged again. read more

We have rented from Extra Space for several years. Their facilities are clean, and the staff is very friendly. I really appreciate the communication. They always keep us informed. read more

Was happy with service quick and easy. I ended up going elsewhere but if they had what I needed it would have been very good. The lady in the office was nice and professional. Overall good experience. read more

I rented there and 2 months later they wanted to raise my rent $80.00. I complained and they said it was the market price. I found a place in Woodland for way less for a bigger unit. I moved out to Woodland. read more

We've rented a parking space for an RV since the end of November. That was 9 months ago. Since that time we've had two rate increases...the first from $275 to $301 and the next from $301 to $401. A HUNDRED DOLLAR INCREASE IN FIVE MONTHS!!!! I get that the rates aren't a forever rate-but holy cow-$126 rate increase over nine months. This place is a racket. We like the manager but the rest of the staff are condescending and took the Liberty to "remind" is that we can leave if we don't like it. It's more than that. Where has communication and accountability gone?! Don't rent from them. Ever. They will fleece you. read more

It is storage. They had storage when I needed it and got me in. Professional staff, clean storage.

Great customer service from the manager . Good price for the unit I rented. Recommend this company to anyone who needs storage.

Ugh, well now it's $260 for my med size unit! Time to find a new place. I didn't think they would raise it but they sure did and i almost want to live in it for what I pay! To bad it's illegal read more

My second time back. They instill confidence. Are extremely nice and communicative. The facilities are clean. Of course, rents increase. It's temporary storage. Short terms work great for us! Thank you for being our neighborhood trusted secure storage. read more

It's rare I make a review, these employees warrant a review. I've been treated with nothing but respect and kindness. Susan is it is an amazing staff member who goes the extra mile even when she doesn't have to she'll sit out in the cold with thought a jacket just to make sure that your needs are met I absolutely love extra space definitely rent from these people best storage unit in Salmon Creek. Jay is another awesome staff member who is very knowledgeable on everything storage you can trust them to take care of your stores meats thank you. read more

From the first email to the return phone call, to meeting Walt and the office staff at the storage unit everything went smoothly. Everyone at the facility was very helpful and professional. The property is maintained very well and the unit we rented is very clean. Price was cheaper than several other facilities we looked at and they have great security for the property. Margarita the manager was very helpful along with Walt and the second trainer manager. They all answered questions and explained everything well. read more

I went to Iron Mountain storage for half the price and better service!

The Salmon Creek location in Washington State is clean, safe, and easy to access. I was in need of a second storage unit and Margarita found a unit close to our first one, gave me a tour, and provided some very helpful hints. She is so knowledgeable and helpful which made the entire process from start to finish so easy and effortless. A big "thank you" to Margarita!! read more

They were nice enough when I opened an account and one time when I actually could get someone on the phone. But when I tried to move out I tried 3 times to go to the office during regular business hours and it was closed; once because it was hot (the office is air conditioned so why close up?), & two other times. Calling the 1-800 # is frustrating too. I better not get charged for moving out late because I actually moved out early but it was impossible to let them know I was out by contacting them in person. I was trying to return their lock! Oh and while I was back inside my locker to get more belongings, 3 of my dining room chairs I had outside by my car were stolen. read more

what you would expect and want- considerate staff, affordable and convenient location.

Quick, Easy move in. Great customer service. It's true that increases happen but they are upfront about it, just ask them. They try to find what works best for you. Just give them a shot. Not much to lose especially when you can get first month free on the rent if you go into the office. read more

Margarita was very helpful and so far I've had a great experience with this business!

Rude, condescending staff. Charged insurance fees without stating they could be waived with proof of homeowners insurance. Gives incorrect information and unapologetic about their lack of customer centric service. read more

Always trying to raise the rent my rent went from 287 to 379 and that was after complaining and them lowering it from 400 and something if I wasn't so busy I would move my stuff out of that storage just don't have the time read more

Listen, the people who work are decent and accommodating. However, the catch and switch business practices of this company are sickening. Had I the foresight to have checked the Consumer Affairs reports for this company, I could have saved myself a lot of trouble and money. If you rent a storage space from this company, no matter how enticing the introductory rate, expect with absolute certainty steady and continuous rate increases starting within months of signing that contract. The rates will continue to rise after this, the longer you give them business, the more they try to stick it to you. The EXACT OPPOSITE treatment you'd expect, as a continued client. And the rate hikes are far above that of standard inflation increases. It's a foul business practice and I can guarantee Extra Space storage unit that I will be warning people not to do business there. Shame on you. read more

I rented an indoor 10X10 back in May at the "web rate" of $92 per month and was recently notified that the rent was increasing to $128 per month in October, a 39% increase in just 5 months. Ironically their website boasts "leaves are falling, so are our prices". Not so much. When I discussed this with the on-site manager, she offered to propose a rate of $115 (only 25% increase) per month with management, but the request was denied or so she claims. I've rented from other storage facilities in the past and never had a rate adjustment happen so quickly and for such a higher percentage. Clearly the web rate is the bait to be switched later. Buyer beware and review the fine print on insurance as well. Ask for release documentation if you elect to use another source for insurance. read more

Manager, Jay, is very personable and helpful. Storage room as well as all property is nice and clean; however, rent was raised $60+ after just a couple of months. The increase was tough to absorb, but moving to another facility would not have been cost effective since we were only renting for 6 months. read more

In three years my trailer has been broken into three times with over 5k in tooling stolen. The thieves broke into the property by cutting a hole in the chain-link fence that was only repaired with flimsy wire ties I complained about this on numerous occasions but it was never fixed. The company stated the money wasn't in the budget to repair the fence. Most recently two weeks ago I noted that the hole in the fence was open again in my trailer and five other trailers on the property had been broken into with locks laying on the ground and trailer doors open I decided I was going to wait after two weeks it still wasn't noticed so I brought it to their attention and requested a full refund and cancel my rental agreement. They stated we border public land these things happen. I stated I at grew but two weeks is absurd for not noticing this. Forget this place exists they don't care about customers belongings read more

I put ''My American Dream#3 away for the off season!' This place is very handy, just down I-5 a piece from my home in La Center. clean and cozy for my baby this winter? The lady [Jamie] that was in charge of things helped us and was very personable and professional; I now don't think I will worry much about my van and can relax and rest on my winter break? 5 stars*****! ''Thank you'' read more