The experience was great with my dear friend. Joseph and I were helping her out to move things from her apartment to the storage unit. We did that slowly it was hot but got it done. The storage is good place to store small collection to your living room whatever size needed. It s been tough on everything going up and we are trying to have a balance. I recommend this place of business. Kindness forward one person at a time. read more

This place decided to install a new security system and in order to access the elevator you have to first put in your code then when the door opens up you have to then put your code in again, but if someone from another floor click on the button to call the elevator it will go to them first and when you get back to the first level you have to do this procedure again. Do not rent a unit on the basement level or you may have this problem too. They have an app, but I do not come here often and I had my phone remember the password, but the system unfortunately does not recognize it and now I have to manually put this info in. It would be nice if they could just rent me a clicking device to get in each time. It might be cause I am older and not much into the new technology? I am not about to move my stuff out of here, but wish it was not so difficult to get in and down to the basement. read more

After being stood up by the storage business in Tujunga, I found myself at Extra Space Storage in Sunland. Excellent customer service from start to finish from Karen. I highly recommend this business. read more

I am using the Extra Space storage in Sunland, CA and it has generally worked well and is clean and secure. Elevator is a hassle to use even with the app on the phone, you can call the elevator with your phone app but have a limited amount of time to reenter your code to then be able to go to your floor. I was also very disappointed to have them raise the rental on the unit less than three months after signing a lease, would have expected it after a year but not in less than three months. Read the fine print they state in the agreement that they only need to give you 30 days notice to raise the rent at anytime. I was not under any special deal when I signed. The manager that was there when I signed was very helpful and appreciated her competence. read more

Karen was amazing, completely helpful in every way. Would recommend her to anyone looking for a storage space. She deserves a raise!

Karen was helpful and great to work with. Youll be fine getting help from her. So thanks again read more

The best service I've had in a very long time. Karen was amazing and does her job very well. She went above and beyond her job. Answered all of my questions and had all the information I needed. She keeps her property in great condition. Thank you Karen for all you do. read more

I just spoke to Karen. I was very upset about the rate increase and was ready to explain my reaction. But, she totally understood without me going into detail. She worked with me and is doing whatever she can to help me. I couldn't have been happier with how she handled the situation! read more

Karen was super helpful! she took the time to answer all my questions and I was able to get the right size storage for my belongings. I'm very happy with the services I received today read more

I called on Thursday to get price quotes and was told I could come by on Friday to look at the units. I went by during office hours, but the doors were locked and no one was inside. In fact it was the middle of the day, and I had taken off work to drive up there--about 30 minutes from my office. I called the national number twice and was told that they would be in touch with "Ray", but no one ever showed up. Thank goodness they showed their poor service before I rented a spot. The prices were no better than anyone else's anyway. read more

I REALLY DO WANT TO MENTION , That this facility and associates who works at Sunland location specifically Karren !!! What a service combined by knowledge and willingness to help others ! Congratulations Extra Space , That you have a leader at your location in Sunland Ca 91040 ! Karren that values the branch like her own property! I REALLY WOULD LIKE KARREN TO BE MENTIONED FOR HER ACT OF PROFESSIONALISM! Well done ! Thank you read more

Clean place, friendly, helpful staff, senior discount, but beware! Two rent raises in less than a year. It's doubled since I moved in. Still researching online but, so far, I've found, according to California state law on storage units, rent can only be raised 10% during one year. Mine was raised 96% in 11 months. I moved out today. They should have been honest and warned me that the great deal "online price", will mostly likely be raised soon after. Instead, I naively thought this was the price. It was raised, the first time, three months later. And then again, eight months later. I'm going back to Raymond Storage in Pasadena. Rented storage there before for 15 years, and they never raised my rent. Not once. read more

Wonderful experience! Longtime customer- thank you for all the years of great service! Great employees, clean units, and very safe!

The people at this location have been a tremendous help while my life is in a period of transition. Offering a climate-controlled option for items that require stability in this extreme environment is a huge bonus, however the security at this location is outstanding. Initially, I was informed there was an issue with vagrant break-ins, and the property had appearance and maintenance issues as a result, but that was all prior to the current management taking over. Walking the property over the last few months, one honestly would have no idea that had ever been an issue. Management has been incredibly understanding and helpful during the short time that I have rented a unit at this location; indeed they define going above and beyond. I highly recommend Extra Space Storage on Foothill Blvd. in Sunland, CA read more

I highly recommend this business! They are making our life so much easing during a stressful transition time. The whole facility is organized and clean. The staff is professional and super nice. read more

The elevator has always been terrible but tonight it was open on the first floor and completely out of service. I could NOT ACCESS MY $350 per month space on the 2nd floor. Completely unacceptable! read more

Always very helpful and make the process of renting very easy. Great quality customer service. Keep up the good work!

I have been with Extra Space storage since 2017 and Eduard the store manager and his team (Brenda) are absolutely on top of everything ! They have the best customer service which is hard to find now days, they are always glad to serve and help with anything you need! I am very pleased with the place its self always clean. If you are looking for storage this is the place ! read more

Ray (branch manager) was super helpful finding the unit that met my needs! Units are clean and very secure! read more

I had come to the location so that the locking mechanism could be changed as it looked like it had been tampered with. But last night I got a notice that the monthly rate was going really high (outside unit that I could drive right up to), so Ray the manager was really helpful and was able to get me a bigger unit that was inside for a much better price. Ray gave me a temporary lock so that I could move everything on one day and not have to worry about stuff being stolen from one locker to the next. read more

Great location with professional staff. Carina was very knowledgable and provided me excellent customer service. Thank you!

Great customer service. Highly recommend for anyone looking for affordable storage. Ray the location manager is also very attentive and helpful. read more

I needed to order an additional storage unit and worked with Anthony the Site Manager. He was fast and friendly and helped me to carry the boxes I purchased to my car. I was most impressed when a person from the street approached he and I in the parking lot. He was approaching us in an assaulting way blabbing nonsense and racial slurs towards Anthony who maintained his professionalism and told the man he needed to leave. The man left and Anthony maintained his professionalism with me and started to assess security on the location. My kudos to Anthony! read more

Very professional stuff and friendly and about the spaces Ray show us , they were very clean spaces .

Great and professional. Very secure. I like the carts they provide. I even got a little tour from Ray (manager I think?) when I arrived ! The phone service was excellent read more

I went in to get a parking unit for my car. Anthony was great, very professional, nice guy, great customer service.

When I made the decision to use Extra Space Storage, nearly 10 years ago, I did so for one reason: namely, that I was told that if I paid yearly in advance, my rates would never go up. I made sure to clarify this, since Extra Space was neither the closest nor least expensive company to use. For the first few years, I had no issues, until the branch manager left, after which I discovered there were no records of this agreement, other than his verbal assurance. Since then, I've had to jump through hoops to get Extra Space to honor its guarantee. Now, not only am I able to get anyone to take responsiblity for these terms, but there appears to be NO MANAGER at all at my branch -- merely temporary employees who are completely unknowledgeable and useless. I have spoken to the regional manager about this matter. He was extremely sympathetic and said he wished he could help, but said he regretted he did not have the authority to do so. I am extremely disappointed in Extra Space Storage which clearly cares little for its customers -- and customer loyalty. If you can go with another storage company, do so. [EVEN WORSE: Extra Space Storage SOLICITED this review from me, then sent me an email asking me to call them to discuss further. The number they provided simply took me to their regular phone options; namely, to speak to my branch manager -- which is right back where I started. They clearly don't take any complaints seriously. ] UPDATE: I HAVE CALLED THE NUMBER EXTRA SPACE REQUESTED I CALL IN THEIR REPLY, BELOW -- ONLY TO SPEAK TO MY BRANCH MANAGER, WHO TOLD ME THERE WAS NOTHING THEY COULD DO. IT IS CLEAR THAT THIS IS SIMPLY AN AUTO REPLY, AND THAT EXTRA SPACE HAS NO REAL DESIRE TO CORRECT THIS MATTER -- OR TO TRULY HELP THEIR CUSTOMERS. read more

I needed to find a storage unit close by that was business friendly. I keep a couple unit to store business related materials and Extra Space has been the place. I couldn't be happier with the service, cleanliness, and management. Ray, and other managers before, have all been very responsive and caring when addressing issues or concerns. Bur especially Ray. We all know the pandemic and increased drug use over the last 2 years has caused an up tick in crime. Ray has taken additional security measures and has been extremely watchful when it comes to protecting the property and keeping a safe environment for the tenants. I'm very happy with my choice to rent at this location and everyone I talk to here are also happy with renting. Some tenants have been here over 10 years. Overall great experience and recommended to others. read more

My husband & I had kept our stuff at extra space storage in Sunland for 8 years. And today we moved out of our storage unite. The manager was rude to me and my husband, he didn't allow us to throw away things in the dumpster. read more

These folks are incompetent or worse! I was a customer and happened to call after I got an increase in price and was told that by the way my lock wasn't closed properly! Why didn't they notify me?????? Isn't that what any thinking, responsible company would have done??? I went out and locked it properly! I'm so glad to no longer be a customer but buyer beware!!! read more

So far great service, secure storage, easy access to carts to help you move your items.

I recently visited Extra Space Storage in Sunland with a very unique situation and the store manager Ray Suarez was super helpful. He is very knowledgeable and sympathetic willing to help his customers. This place is super clean and well organized. read more

Clean, tidy and a organized establishment. Well maintained. Easy access. Look for Ray S. Made my transaction simple and painless. Overall, happy with everything. Thank you. read more

I went thru a hard transition and Anthony the manager was great and very helpful and understanding! Thank you

Good customer service , clean facility the manager ray provided me with good customer service .

Just witnessed something very rare . A employee named Ray who actually cares about his customers and go the extra mile . Was very impressed he had compassion for a elderly lady who is down on her luck and went above and beyond to help her. In this day and age with the workforce out now it was a breath of fresh air to see somebody with a strong sense of integrity . I hope your owner knows what a jewel you have for a employee .... read more

Ray Suarez was very helpful today with a billing issue. The facility is clean and accessible.

Jim was very helpful with my storage unit rental and he is very personable and easy to talk to. The facility is super immaculate. Moving is stressful but Jim at Extra Space Storage gave me peace of mind in making the right decision with storage size and I got a very good price. I definitely recommend this facility in Sunland. read more

The best storage place in the area. Jim is extremely helpful and he'll go above and beyond to take care of this customers . Storage units are super clean and this place the best climate control system I've ever seen. I love my unit at extra space storage and will highly recommend this place to anyone in need. Thank you Jim for your amazing service, Armen read more

Eric the Assistant Manager was very, very helpful! The facilities are super clean and gated. Extended hours from 6am-8pm with wonderful customer service. I highly recommend this storage facility for all your parking and storage needs! read more