I strongly do not recommend this place! Horrible staff! Who don't do their job! If I could give zero stars I would!

Very helpful and friendly,I have used the storage area in the past and went by once in a while to check my stuff I was happy to see how clean the place was kept.So now I am headed back to get a small storage area for my holiday stuff.The staff is always available to take your calls,I like that you actually talk to a human!! read more

i've been using this company for a while and because of these two employees "Tanya and Sharmaine". I've had a great experience with those two lady's, they help me through pricing and was able to figure out a cheaper price for me. These two ladies are very knowledgeable. Definitely recommend using them and having conversations wit's " Tanya and Sharmaine". read more

District Mgr Myles Sigman is a monster. If i could give this zero stars i would. do not put your stuff in storage! the roof of my unit leaked due to snow melting on the roof and a leaky vent in the facility - confirmed by an hvac tech who happened to be in the building at the time of the leak, who stated that several customers would find their belonging water damaged due to leaking vent when they get to their storage unit this spring. my furniture was completely damaged by water and the district manager = myles sigman insisted this was my fault and when I asked if the facility had insurance on the structure he responded "no" which is a complete lie. they could not be open for business without insurance. Sigman was beyond extremely rude, hostile, would not provide me with corporate phone # or his manager's name. he was a downright bully, suggesting i replace a $3,500 boston interiors leather sofa with furniture from Walmart - nothing against Walmart but they do not sell comparable furniture . i also lost a queen size box spring and mattress due to water damage. myles sigman should be fired immediately for his rude, hostile behavior and treatment of customers. i have taken action with the attorney general and an attorney. myles sigman is a monster. attached are photos of my ruined couch, the leaking ceiling and my ruined box spring and mattress. I did have insurance on my unit, however, it is irrelevant as this damage was caused by neglect on the part of ustorage for not clearing the snow off the roof of the structure. Good Riddance and good luck to Myles Sigman cuz I'm coming after your a$$ Myles. On a positive note, Tim I the office at 20 Washington St., Stoughton was extremely courteous and tried to help by putting a bucket under the leak. What a complete $hit show this is. read more

Rented storage for two cars - one indoor and one outdoor. Very impressed with the staff and the prices they offered. Jim and Bob take very good of the place, the place is well secured and so clean ! Bob offered us a particular price and tried to get more discounts but could not because of corporate's decision. Either way it was still a good deal ! We're out of country and whenever calling the staff, they would let is know about our cars. Just felt good that we chose the place and stored our cars. If you are looking for storage in this area, call Jim or Bob and they will beat any price ! read more

From the first phone call I made to inquire about storage space until the last call I made to inform Gary we were moving out, our experience was Excellent! I would highly recommend Extra Space Storage at 20 Washington Street in Stoughton. Tim & Gary took excellent care of us. The space was just what we needed until we could find a place after moving to the area. read more

Rented a surface level space for an oversized vehicle - the customer service was friendly, but not fake, and professional, none of that hard-sell attitude. Kudos to Heather the manager and the assistant manager, Jim, who both responded to questions/messages promptly, Jim even called around to other ESS locations to see if I could find something similar to them but closer to Boston, but no luck. I loved that the lot is well maintained and very secure with an electronic gate that is locked when not in immediate use and the price couldn't be beat! I couldn't find anything else like it in the Boston Metro area. Setting up the lease was very smooth, the lease has very reasonable terms, and no problems with move-in or setting up a payment arrangement, since this was for my work. I hope Extra Space Storage treats its employees as well as their employees treat their customers! read more

Do NOT store your stuff here. The manager is a shiest-er! She had MY credit card on file which was associated with MY phone number and never called me to remind me that the card expired. Instead she called someone else who returned her call and she LIED and said no one from that number called. I had it set up on auto-pay to make HER life easier. She would NOT waive the late fee which was assessed YESTERDAY. I am moving our stuff out ASAP. And besides this place is way over priced. Shame on YOU! BAD business! NOT HELPFUL!!!!! read more

We had a sudden need for short term storage and reached out to Heather at Extra Space Storage in Canton. She was fantastic: polite, professional and efficient. In less than 30 minutes we were on our way with our problem solved! Two thumbs up! read more

This was a great place to use for storage. The price could not be beat and the manager was very friendly and helpful. Both these reasons are why I would recommend this storage facility and use it again. read more

Heather was great! Very friendly, professional and polite. She explained everything so well, she told me exactly what I needed to know which made the process so much easier and faster. I had a great experience as a 1st timer :) read more

Rented an outdoor space. Very professional and friendly staff. Storage site was clean, secured, and well kept. Overall experience was great. Thx. read more

Heather and Amy were very amazing ... Worked with assisting me with a outside rental spot and went above and beyond their duties. Provider me with great location and monthly fee . Thank you Heather and Amy you guys rock ! read more