6 stars for ESS at both locations on San Mateo and on Rodeo Road. Due to an inability to gauge how much space I needed, I had to cancel a just-made rental and find a larger space. First, I got lost, and the lovely man at 875 SM helped guide me to the right address. Then, Samantha at 900 San Mateo went so out of her way to help me cancel my rental at her location and get me what I needed at the Rodeo Road location. There, Dee also went out of her way (and calmed me down, as this whole thing has been so whacky) to help me, explain how things worked, took me directly to the locker, and like Samantha and the gentleman at the first location, was kindness and helpfulness personified. So grateful that I decided to use Extra Space - thank you! read more

Excellent customer service at this well groomed and safe facility. No regrets whatsoever! A word to the wise: It pays to tune into your email or snail mail from the office so you can be prepared for the intro special to end and higher rates to begin and plan accordingly. read more

They let you move in, then tell you they are raising the rates every few months. Before you move in, ask when the rates will increase, by how much, and how often. read more

Daniel and Christian have been a receptive ear and a most helpful source for making my experience of renting here something I can manage and rely on. There have been issues with the temperature control in the past. They assured me the units will be inspected and serviced and I believe them. They helped with the rental rate as well. Thank you. read more

Alexander was/is awesome very helpful professional and very nice! Clean efficient easy A+

We found Extra Space Storage on Yelp in search of a secure and clean unit to store our small household items while we were looking for a new home. Even though we did not stay, the experience was most excellent. In literally under an hour, Kahrin got us a perfect 10x10 climate-controlled unit. Kahrin educated us on how to pick the right unit for our stuff, and even though we selected a more expensive option, I was 100% sure we were making the right choice. When our plans changed (we were able to keep the house for the summer), she took care of the lease termination, no questions asked, and wished us the best of the summer. Highly recommend this location and their friendly and knowledgeable staff. NOTE: the number listed in Yelp is the central reservation (most excellent too!). Their direct number is 505-469-1475. read more

Extra Space Storage - Self Storage Near Me - Santa Fe, New Mexico

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These guys are great. Always friendly, calm, kind. They are super helpful. The space is clean, well monitored and easy to access. I am so glad I rented from them twice now. They are a fantastic team. read more

The facilities and staff are fine, but once you sign up and move all your stuff in, they raise the prices almost immediately. I read that this happened to many people on our Nextdoor website, so apparently this is their standard operating process. I would recommend choosing somewhere else unless you are willing to pay continually increasing fees. read more

Thank you to Matt for helping me find the correct size unit to fit all my items! He is very knowledgeable and professional, the rate i pay for the service I receive is most definitely worth it! read more

The price increases are predatory! We signed up 6months ago at $77 per month. In 3 months the price was $131 per month, today they want $211 per month. The associate told me that these prices increase like this every 3-4 months. This is criminal and there should be a class action lawsuit against this price increase policy. Nothing was explained at signed. WARNING. DO NOT RENT SPACE FROM EXTRA SPACE STORAGE without understanding their predatory practices!!! This is almost a criminal operation read more

This Facility is well kept and well managed by Matt! Would recommend to anyone who is wanting to store their items!

Fantastic customer service and great storage facility. I highly recommend Extra Space Storage to anyone needing storage for long or short term use. The customer service is second to none, one of the very best experiences I've had with any company. read more

Enrique was amazing helped me so much these past few days! As well with my mother when she arrived there and helping her with my storage!

We had to use Extra Space to do emergency renovations on our home. Every time we have to come by the business it's clean, well lit and secure. The folks that work there are so helpful and kind! One time I forgot my key and I got the lock cut off and bought a new one that doesn't need a key! A total life saver! So happy with the service always provided. read more

Excellent facilities and knowledgeable staff. I have found the staff very helpful. the units , halls all are clean and convenient. read more

Clean, dry, and safe--check, check, check. And the layout and variety of the units make it easy on the customers driving up, unloading or loading. This Extra Space on Pacheco is well managed, with helpful staff. For us, It's worth the extra $. read more

Store Manager, Rebecca Hill, is a congenial breath of fresh air, the moment you step in the door of Extra Space Storage. I had an emergency need for storage space and she stepped up to help me in every way. Ms Hill is polite, knowledgeable, and present. I'm sold. read more

Extra Space Storage in Santa Fe is the BEST!! The service is unbelievably excellent. Renting my space was a breeze. Today was the first day that I visited my space to remember what was in there. A few minutes after I left, I received a call from Josh, that I had locked my space with the door open. They didn't know which unit I was visiting, they just were doing lock checks. Josh took care of it for me and it was no problem. My interactions with the staff at Extra Space has given me total confidence that I chose the right place. I give them an A++++ and highly recommend them! read more

The place is clean but there are often problems, like malfunctioning elevators and broken garage doors on the loading bays, and they like to jack up the rent every few months. Only rent at Extra Space if you plan on using it for a couple of months because they "encourage" (with very high rent increases) the current customers who have been there awhile to leave in favor of new customers, and they do not tell you about the storage rent increases. You have to watch your account like a hawk to see when the rent gets jacked up. I found out today that my storage is going from 202 to 289 next month, so I already have a place reserved at a new place thru selfstorage.com, and plan on going down to make sure the quoted price as the referral service is legit. But even if it is not, the rent is cheaper at the new place at regular rates. I am giving Extra Space until the time I actually go down to the new place's office to fill out paperwork to offer me a decent price. Mini U Storage is offering 2 months free at slightly cheaper overall rates so which more than makes up for this month's rent at Extra Space that has already been paid. read more

spotless, convenient, friendly professional staff. my only complaint is the price is high and adjusts up frequently.

Manager Rebecca was highly helpful and informative with all of our questions and needs. Would highly recommend this location for storage.

Found one of the scarce storage units in Santa Fe, all done over the phone with Sandy. She was very helpful and answered all of my questions directly, sent the necessary forms by email for signature. Was a smooth and efficient transaction, and went today to see my unit and meet Sandy. Unit was very clean and easy to access inside the building. Highly recommend Sandy and this facility. read more

I had to move during really stressful circumstances and Anastacia (and all the people) at ExtraSpace Storage went above and beyond to make it a cheerful, easy experience. They gave me whatever discounts they could and sped up the process. I even called 15 minutes before closing for a second, smaller space and we got in there that evening. The space is clean, easy to get to and the doors stay open for you so you don't have to worry about propping them open during the move. They also returned any unused boxes that I had bought there and the wardrobe box. One note, the wardrobe boxes do not fit the new "skinny" hangers. You have to use traditional or plastic hangers because the bar is too wide for the fancy hangers. In any case, I am more than satisfied and feel very comfortable leaving my stuff in this town while I search for employment on the West Coast. read more

Roberta was very nice, efficient and kind. It was very easy to complete the process and it was all explained really well. It felt safe and secure and the professionalism was top notch. The only negative was the storage unit was not clean it was full of leaves and dirt. Otherwise A+ read more

Renting a storage unit at Extra Space was easy and a very pleasant experience. I first talked to Alex, who was professional, knowledgeable, friendly and thorough. Then found the space itself to be absolutely clean and very secure and protected. I feel certain that my belongings are safe at Extra Space Storage, here in Santa Fe. read more

Easy to get in and out of, and every accessible unit. It's also great how they don't charge you if you're out in under a month. I had to use their storage unit for a last minute move when my landlord started breaking landlord tenant laws, and Extra Space definitely made it less stressful. read more

A very professionally run storage business! The staff is friendly and helpful with any issues or questions we had. Highly recommend this storage facility over many others. read more

Clean, well lit and easy place for self storage. Very attractive premises, somebody is working hard to keep it in tip top shape. Staff is friendly and very helpful. Packing materials available for sale if you need them. I expect to be a long time customer. read more

I have been renting a unit for the past few months. So far it has been a nice experience. The staff is professional and the place is well kept. HOPEFULLY MY STUFF STAYS SAFE.. Im pretty happy so far.. read more

Over the past 8 years, I've had two units here. Not once in all the 8 years have I had reason to be unhappy. The units & the premises are always clean, the staff are always helpful and knowledgeable, and there's plenty of parking space for maneuvering large trucks in & out, etc. I've moved a few times over the past two decades, and this is the best storage facility I've found anywhere in the southwest. read more

Have two spaces with these folks. Have had for a long time now, and during that time I have always found the place clean, very well maintained, the climate control has protected our antiques, and just recently they updated the everything again, from paint to security, and the folks working there are great. So it's easily accessible, but with good security, If you care about what you are storing, this is the place for you. read more

We just rented our second storage space at Extra Space, in anticipation of a move. We now have two spaces. This facility is extremely clean, dry, pest-free, and safe. As a woman, I feel very comfortable coming here alone, at any hour. The staff members are very professional, helpful, and, best of all, very nice. I highly recommend this facility to anyone in Santa Fe looking for a storage space for extra belongings. read more

We have received great service at Extra Space Storage. The location is good (not too far from downtown Santa Fe), and the storage units are well secured. Having someone on-site during the day is very helpful. I would strongly recommend this storage facility. read more