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Extra Space Storage

2.9 (28 reviews)
Closed • 9:30 am - 6:00 pm

Services - Extra Space Storage

Self storage

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Keva S.

I have notified the manager of the facility and he has had over a month and a half to correct the problem. This tells me that they have not mop the floors in this facility for three months because I waited for a month and a half before notifying. I've rented here for over three months and the floors are still filthy unsanitary. After speaking with one of the employees of the facility, I found out that they do not use a mop bucket at all on the property, that they only use a mopping machine which they haven't had a part for. Being sanitary is important. I wouldn't recommend storing your items here unless you're OK with unsanitary conditions. This is why it's always important to wear shoes in public spaces.

Removed bolt of barrier allowing access to via top of unit

If I could give negative stars, I would. We had our entire house contents stored due to large renovation. In 10 months, our rate went from ~$485 to ~$600+. On that time we had over $18,000 worth of our items stolen. Extra space could totally do something about this and they're not. Thieves remove the upper barrier bar on units, crawl over the top and open the unit from the inside. Then they take your items, stash them in an empty unit and come back and remove them from the property at a later date. We were lucky that on site staff located our items in this stash unit and we were able to recover most of our things (but not all). Totally preventable - could put chain link or secure the upper bar with rivets. Or so many other controls (ID access check, or security...). We have filed insurance but will be pursing other compensation due to potential for personal information exposure. When we recovered our items, there were bottles of urine and drug paraphernalia (needles in our boxes). I appreciate the challenges of location, however, it is ridiculous to pay that much money only to have half your items stolen. There have been more than 3 dozen robberies in the last month or so. Go elsewhere!

They forced me to purchase a new lock when I reserved a unit online.  The lock waiting for me had been opened.

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1 year ago

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4 months ago

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1 year ago

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3 years ago

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3 years ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

Jordan was honest and helpful. I had a few issues and he offered various options for me to choose. I'm satisfied with the solution.

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2 years ago

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3 years ago

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2 years ago

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3 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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Extra Space Storage

Extra Space Storage

(71 reviews)

Total bullshit. Had an appt to move into a new unit and get a lock from the office this week and I…read moreshow up and office is closed. Call the number and they said there was a call off so no one is coming in today. What kind of business shuts there doors for a call out? You don't shut down business you get another person to cover the shit. Completely unacceptable when I am here with a car full of storage items to move and unable to unload

The guy in the office is nice enough, but don't waste your time with this company…read more 1. Maggots... Or something gross (see picture) 2. Not safe. The guy convinced my wife that she should get a ground level unit because the upper floors weren't safe for a woman. 3. Deceptive business practices. They sold us on a monthly rate that was actually an introductory rate (hidden well in the fine print, and yes, you could say this was on us for not looking closely enough). Then they sent a tiny half post card sized notice in the mail that was made to look like junk mail so we wouldn't notice it, telling us the price was basically doubling. The people at HQ were unwilling to budge, so I worked with the guy in the local office to get a cheaper unit on the floor that he told my wife wasn't safe (don't worry, I never sent her there). He told me the price for the new unit (which took hours to move all my stuff into) was not an introductory price... It was the real deal and would only go up a few dollars at a time, max. 3 months later, I noticed one of those tiny little postcards in the mail informing me that the price was doubling. Almost $200 for a crime floor, closet sized unit with maggots. And who knows if it would have gone up another hundred dollars in three more months. Needless to say, I got my stuff out of there and will never go back. My advice to anyone reading this: just throw your stuff away. It's not worth it to deal with these storage unit crooks.

Public Storage

Public Storage

(55 reviews)

All negative reviews coincide with my experience at this place. Unfriendly staff people (when you…read moreare lucky enough to find them), elevator closes after 3 seconds pressing the code, carts are half of the time gone when you need them, hours are awful. PRICE WENT UP BY $120 after 2 months renting there. I rented a large 20x20. First 2 months was $348, now I received an email that in a month the rent will go up to $461!!! this is crazy!! Will be taking my things out of here as soon as I can. Not worth the stress!!

I only had a storage unit for a week at the Public Storage River St. location. It's handy as it's…read morein my neighborhood. I'm in the process of downsizing after my husband's sudden death a year ago. This review is a shout out to DIANNA AND PAZ, who were extremely helpful. They were both naturally friendly and filled me in on everything I needed to know. They both made my check in very easy and seamless! I rented a 10 x 15 on the second floor. My unit was clean, parking was abundant, carts were inside by the elevator, THE ELEVATOR WORKED TOO! DIANNA called to see how everything went for me- a very nice touch. She left 2 phone numbers to call if I needed any services. It's hard to get ahold of an actual person there. However.....Since I'm on oxygen due to emphysema, I had issues going to my unit on the 2nd floor. I talked to PAZ, and told him what was going on. I told him I wanted a 10x15 drive to the door. As they only had 10x30 units to drive up to, PAZ looked up the Public Storage on Capitola Rd Extension on the computer. So I reserved that unit. It's even closer to my house than the River St location. I moved in to the new Public Storage at that location the following week. I really want to thank PAZ for helping me with this! DIANNA made my check out procedure at River St. SO QUICK & EASY! I'm happy with my new 10x15 drive to the door as I'm continuing to downsize. Dealing with a person's death is a huge process! I only hope that when my rent goes up, my unit rent won't be extreme.

Extra Space Storage - selfstorage - Updated May 2026

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