I have been using Extra Space Storage for about 4 months now and Brittany, the manager in charge of their facility, is super friendly and helpful. It was a very easy process to get the exact square footage that I needed and they helped me figure that out by the type of equipment and furniture that I was was going to put into storage. They also provided me with the amount of insurance that I wanted. Their indoor storage units are temperature controlled with easy access so that you can drive up to their elevators and use their big carts for loading and unloading heavy items. I highly recommend Extra Space Storage on 135 Dubois Street in Santa Cruz. They also are at various locations, too. read more

Today started with a phone call from Hannah Huss saying that I was "caught dumping" at the facility last night and would be fined $75.00. I explained this was outrageous, asked to see security footage, and had to drive there to confirm the fact that I was not the bald man in the Chevy Excursion dumping trash. It is their protocol to call and reprimand before doing any checking on the information I had on file. read more

These people bring you in at a decent rate, then they jack up the price at least $100 a month a few months in( with ZERO warning) $1200 more per year. Go anywhere else. read more

This location has been excellent for me. The staff have always been friendly. Gina is always there to help with my concerns and recently facilitated a transfer to a smaller unit which helped a lot. I know having to pay for storage can be a pain but I feel like they do their best to make it worthwhile here. Highly recommend ! read more

Two years ago I rented a unit. For the third year the price is $1000 more than the first year, which is outrageous. Especially since they erred on the accounting when I decided to give up my unit. It took all day for accounting to straighten out. Often the office is locked (with no apparent reason) when help is needed. It has become less clean, with junk outside the building. I found the manager on site difficult to communicate with every time. I would never use them again. read more

Calling in to ask for rates to be reduced, does work. It's still crazy they do these huge auto rate hikes. If you know you aren't going to be moving out, you can prepay for the year to keep rates reasonable. read more

I've had a dramatic relationship with Extra Space Storage in Santa Cruz which is a unusual for something as simple as a storage unit. I was blamed for breaking their elevator because I knocked the side of it with a cart (as the door closed too fast). The woman who manages the place pointed out that it was caught on camera, but oddly didn't offer to provide me the footage or show me the proof. I have been in thousands of elevators and they are made of steel, and don't break if you accidentally bump them with the side with a cart - maybe with a sledge hammer but this was just a bump. The elevator worked the next time I was there, and then did not the following time. Jeez, I just checked and their elevator inspection certificates are expired. I took the photo on 12/20/21. The women who manages it was accusatory and doesn't seem to understand how elevators actually work. You can't break them by getting caught in the door otherwise none would work. I returned again months later and the elevator didn't work again. I had to carry all my stuff down a flight of stairs. I'm sure it was me that broke it from 3,000 miles away that time too. They doubled my rent effective January 1st which they will probably do to you. There is no ordinance with the City of SC or the state of California that prevents this. I would strongly encourage you to find another storage facility and not give them the business - they are predatory. And if you are there, move before they prey on you. I will be sending letters to corporate headquarters, the federal trade commission, and many other agencies highlighting their anti-consumer predatory practices. I thought payday loan companies were bad but this takes the cake. Plus, it's one of the most profitable businesses out there per square foot. Now I know why. Look elsewhere and I wish you good luck. Ping me if you are interested in joining a class action lawsuit. PS - The manager was very nice to me when I announced I would be leaving. So maybe it was me? I just wanted to store stuff. read more

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clean. reasonably priced. helpful staff. no RV storage at this location a but tricky to get there if coming from the south read more

Great people and clean spaces. Only criticism I would have is the first space we were given was a very odd triangular unit so we had to switch and get a more expensive one to make it work for us. We ultimately built our own shed and closed out our business with them. read more

Excellent storage facility and service, clean facility and carts available for use. Helpful!

Friendly courteous staff and well kept (clean) facility. I highly recommend this business if you are in need of storage accommodations.

I highly recommend this self- storage. It's secure, clean, and safe. The staff is awesome. Gina, the manager, and Cesar, the assistant manager have been very helpful. I had an issue, and Cesar and Gina solved it! Cesar is very knowledgeable. Renting a unit was fast and easy! Thanks to everyone who works there! read more

I'm using the 2900 Soquel ave branch. Very friendly and customer-service oriented manager and team member. One of the best. Highly recommend! read more

Horrible, horrible place of business. They lure you in with a cheap rate then they gouge you with a super high rate. They are then unwilling to adjust to market rates. BUYER BEWARE!!!! This is not a place you want to do business with. Also, why I gave them a horrible rating is that when we went to move in the gates were broken and unmanned. You could not get in at all. We had a full Uhaul that we had to keep an extra night and pay for a hotel since we had no other option but to wait for them to do the repair. The offered no reimbursement for the extra expenses. I do not recommend them! And yes, I tried talking to them... no willingness to budge on anything. read more

Xlnt Recommend for value, safe, extremely clean, great personnel. Have used this co numerous locations in ca and or read more

After talking to Hannah (site manager) and her associates a few times on the phone, inquiring about donating the smallest space available to store items donated to me so I could drive them up to the evacuees at the Northern California fire site in Chico- she kindly agreed to "donate" (which meant give me a "month free" which is their ongoing deal, and waiving the $27.00 activation fee) the smallest storage unit they had available for me to store the ongoing donations I'm receiving (and storing in my SUV bc I have nowhere to put them!!). After I was unable to make the initial appointment (bc I took a friend to the Veterans Hospital in Palo Alto last min for SURGERY, when her ride fell through), I spoke with her again and set it up for this morning (12/6) at 10. I showed up to the one by my house unaware that there were 4 in Santa Cruz bc she did not inform me that there were others even after I had mentioned DURING OUR CONVERSATION, that I was happy to have the facility so close to my house on 30th. I called Hannah to let her know that I went to my appointment but, it was the wrong facility. She was extremely rude and stated that after I had "missed two appointments", and with the feeling they are getting about me they no longer wish to "donate" the unit to me". First, I didn't miss TWO appointments. I'll give you the first one but, I was there for the 2nd. And I felt bad because I am 41, and don't "miss" appointments. But I figured taking a friend to the VA was a little more important. But, I guess that's just me. Well Hannah, unfortunately, the unit isn't for ME. It's to help as many of the families as possible, that desperately NEED supplies to get back on their feet after a wildfire destroyed everything they held near and dear, and spent their whole lives acquiring; and the families here in our small, non-corporate community are gathering, to HELP them. Sadly, you won't be a part of that process because it seems as though, your ego got in the way of that community outreach partnership. I will find a smaller company to help us do this. Thank you anyhow. To those seeking a storage facility: I highly suggest that you take your business elsewhere and refuse to support a company that is more worried about "the kind of person you are", then what you are doing out of the goodness of your heart for other humans. This is what makes us Santa Cruz. read more

Extra Space Storage - Self Storage Near Me - Santa Cruz, California

On the day I walked in the door they were kind generous and helpful and courteous respectful and they might thousand plus stays with them extremely amazing they were always there to help me and even tolerated days that didn't go well for me with respect I'm going to miss them all but I think you extra space for giving my possessions home until they could be brought back to me God bless you all Janet read more

Just wanted to share my experience with Extra Space Storage. Not only was Rafael exceptional with his customer service but I felt heard and understood. He mentioned he's a fairly new hire but he handled himself well and was prepared with information. Answered all of my questions with a great attitude and thanked me for my time read more

They told me what to do, explained the charges, and helped me when I opened my unit. I could not ask for more. They kept my things safe and dry for over two years. I recommend Extra Space Storage with 5 stars. read more

Any one else get a rate increase notification this week? My rent is going from $171 to $251 in a month. I understand that there will be increases, but $80? The sad thing is that the people are great and facilities clean, but the rate hike is forcing me out. They really are doing customers dirty! read more

Staff is very helpful and understanding during these difficult times! I really appreciate their willingness to work with their customers when times are hard! Terri M. read more

I'm extremely satisfied with my storage unit. The location is conveniently just off of Highway 1 at the Soquel intersection, making it a not brainer to swing by as I go over the hill or come back from over the hill. Prices are good when compared to other storage locations on this side of the hill. The balance between price/sqft and convenience is great, and the facilities are secure and exceptionally well maintained and well lit. read more

Last Saturday I signed my first lease at Extra Space Storage. Tabitha patiently showed me a number of different units so I could choose which was best for my needs and explained the sizing and pricing for each one. She is professional, very knowledgeable, kind, and made the whole experience a pleasant and enjoyable experience. If you need to rent there, I hope you're lucky enough to have Tabitha help you. I highly recommend them for all your storage needs. read more

The facility is great, people are excellent. The computer system, not so much. Had to stop by a second time to try and update my record with my insurance info. Rates are raised automatically every so often (6 months?) Eventually, we moved out as it got way too expensive. read more

We stored our furniture there for almost a year. It was clean, very accessible, and the staff was friendly. They did raise the price three times while we were customers though. My pet peeve with them now is we still live nearby. It is on our way home from working in San Jose and it is impossible to get there before 5:00. The sign says they are open until 5:30. Yelp says 6:00. We have arrived at 5:15ish several times now and there are cars out front but never anyone in the office. What's up with that?? read more

D'Pring (her real name and you'll know what it means if you a fan of the original Star Trek series), was awesome. I got a great deal on some short term space. She explained everything clearly, was super friendly and found me exactly the space I needed with zero hassle. read more

I have used another location in the past (Monterey). You can either 1 month free rent or half off of rent depending on the deal. Brian is usually in San Jose but came over to help out this location. Within less than 24 hours Brian had responded to my inquiry, called me back and I was ready, set go! He was super helpful with getting additional supplies. This location is well lit and near the freeway. read more

Great Customer service! Great rates and secure property! I called to ask about rates and they contacted me right away. The process was fast and easy. read more

These guys are the best!!! Hands down...Having to put your stuff in storage can be really stressful, and it's so special to feel really helped and supported while you're doing it...everyone here is great, and...they even went ahead and set me up with an easier accessible unit for me because it suddenly opened up and they knew I'd appreciate it...I was so touched I almost cried...Everything here is extremely clean and safe and very professionally taken care of...highly recommend read more

I had a wonderful experience with Extra Space storage on 2900 Soquel Ave. At a time when there were very few spaces available the manager (Dapring) went out of her way to help me find the correct size for my items, taking the time to clarify what spaces might be available in the near future etc. She always had good suggestions for moving items and hauling services as well. They are centrally located, clean, and I felt my items were always secure due to their monitoring system. I can't say enough positive things about my experience. read more

We've used Extra Space Storage several times, and they have been very professional every time. They take the time to show you the premises, make everything clear, answer questions, and very polite and thorough. Everything is very clean and well taken care off. I am recommending them for your storage needs! read more

Big Plus - Super nice & helpful people on site during regular business hours. Bathroom available during regular business hours as well. The second floor units seasonally can get very warm or cold. They are less expensive than first floor units which maintain a more even temperature. For several days the strong odor from dead rats made it difficult to spend any time in the unit. This was the only time in the one year we have used the unit. I was told that the rats were drawn to something in a unit and the unit can only be opened by the renter or with permission of the renter. In this case the renter was difficult to reach. I have been told that increased efforts are in place to mitigate the rat problem and it would of great help if the access doors to the building were not blocked open. The gates have no way to be opened during a power failure. Even during regular business hours the personnel report they have no way of manually opening the gate. This has been inconvenient as several times have been blocked from exiting until power restored. What would happen if a person had need of medical attention and was trapped behind the inoperative gate? The local personnel passed on my concern to the management. I never heard back from them. My rating would be 3 stars if the gate problem was fixed. read more

Michael at this location is great! He was helpful and showed me more than one unit so I could be sure that all of my belongings would fit in the right storage unit. I got the perfect space for my stuff and even though I didn't plan on it, ended up moving my things in after 9:00 pm and couldn't figure out the light, Michael came out and showed me how it works. I feel like my things are very safe at this facility and I trust that Michael is the best on-site manager in the area. Trust me I did my research and drove around and talked to people. I'm glad I chose this facility! Very friendly, professional :) read more

I will not store my belongings at Extra space again. I chose them for the easy of access with with the drive way for the trailer I was pulling. The actual stay was fine but upon move out I found out I would not receive a refund for the last week and a half. Other places I have rented from I received a refund for any unused portion of the stay. When I called I was told that it was in the rental agreement. It stated in there in a way that is hard to understand as it talks about prepaying for the month, of which you do but you have to tell them before you pay for the month when your move out day is for a prorated rate, which is b.s. So I will be taking my storage needs elsewhere. read more

D'Pring the Extra Space Site Manager for this location took care of me from start to finish. I'm so impressed with the entire Extra Space team, specifically D'Pring for going the extra mile to get me squared away quickly start to finish. I came from another Extra Space geographic location and the Site Manager there Denise at the Fair Ave. location went out of his way also, to collaborate with D'Pring, to ensure I was all set for a simple transition. Thank you so much D'Pring & Denise and the entire Extra Space team for taking care of me. I would recommend Extra Space to anyone in a second, because of my personal experience. God Bless, -Tim read more

Excellent communication. Tabitha Was very informative regarding policy and rules. Also she detailed numerous rental options. All in well spoken English. I have a hearing problem and not once did Tabitha have to repeat anything that she explained to me. read more

Great customer service by Tabitha! She addressed problem and helped me as to a solution--a win-win situation!

Very wonderful experience signing up, very quick and easy. Everything is electronic for paperwork and they fill out most of it for you anyways. Would recommend. read more

I have been extremely satisfied with my storage unit as well as the entire facility. The manager at the Soquel site near the entrance to hey 1 is fantastic...she is very helpful, listens to your needs, and does her best to find the best unit possible. This kind of service isn't experienced too often. She truly made my day. Thank you so much!!! read more

Sunny, the manager, was incredibly helpful. Prices great. Excellent security. Clean units. Long hours. Couldn't ask for anything else.