READ THIS AND BEWARE OF THE DANGER 1- Rats? Put up stucco wire mesh. 2- Ants? Put down Terro. 3- Broken gate? It'll get fixed within days. 4- $300 a month increase? Convenient location. 5- Storage Unit Thieves????? NO CAN DO!!!! The place is basically open to the public 24/7, the cameras half work, and anyone from the homeless encampment outside can just walk right on in without even so much as an alarm. No code needed. They can roam around picking locks, reaching OVER your storage wall to gain access to your unit, and they'll even do it with customers on site because you can't tell if they have a unit or not. Wasn't like this before Covid. I thought having a police station around the corner would help, but you can walk there faster than it takes for them to respond. Everything was fine until it wasn't. Now, I just can't recommend it at all. read more

Stopped by today for a storage unit. Met the assistant manager. Forgot his name (Asian fellow). He was extremely polite, professional and informative. Would recommend. read more

Dont rent here so I cancel my unit and wanted my full refund and the manager Ann threated me if I put and a complaint to my my credit card company she said I would not be able to come back there anymore, over 29 buck they wanted to con me out of, how stupid is she, she would lose a customer over 29 bucks, they need to fire her and Irene they don't know a good customer when they had one-- see ya --DUMMIES read more

This storage facility was extremely clean in the many years I rented from them. Easy to access and the people working there for the last 2 years were very friendly, caring, and empathetic. In the first few years, they had an issue with junkies leaving needles around which is a hazard for obvious reasons. The needles somehow got into locked units which was confusing but the owner said they would shove them in. I think they have this under control now because the place is virtually spotless as far as storage places go. I had to leave because of the location and constant rate hikes. If they had more competitive prices I would have loved to have stayed. read more

Irene, the store manager is so kind and helpful. She is patient and thorough. This is someone who still knows what the term "customer service" means. Hadn't been to our storage space for awhile and needed her assistance on several things. She really gave us the time we needed to iron out all the details. I was so impressed with her cheerful and upbeat manner. What a positive experience. To ownership: you need to give this lady a raise and have her train all your other store managers. read more

don't ever rent a storage unit from then i rented a unit for 150.00 and paid 200.00 in advance they rent increased my unit for 150.00 more in just 3 weeks then i had paid 3 months in advance and moved out on 3/1/24 they refused to refund the rem amount. you will regret it don't rent for extra space storage!!!!!!! read more

Good place to place my stuff. Very easy to find the storage area. The lock system was kind of weird

Positives: * Staff is friendly and honest (they told me the shortcomings of my storage unit before my first visit) * Easy access to my storage (no elevators to wait for, 6am to 10pm access time) * Entrance is on a quiet street Negatives: * I don't have any, but will let you know if they come up. read more

i am a single mom and i helped someone to open a storage space and the bitch carmen sostre the store manager at 1700 egbert basically stole 259.00 out my account without my permission and now i can't feed my family she did not have any authorization to take funds off my card bit did so anyway and now the company is giving me the run around about my funds please do not ever go here they will take you for everything you have read more

Mam Irene was very friendly and very accomodating manager. I am very much happy with her service, she will explain everything you need to know for your storage. read more

Charlene is the best of the best! She is extremely professional, friendly and courteous and most of all very reliable. Her managerial skills are excellent. My experience at Extra Space has been 5 stars thanks to Charlene! read more

Ella and Charlene were lovely, pleasant and wonderful to work with. All of my questions were answered and concerns were addressed. We walked the units and the process for filling out the lease agreements was speedy. I feel safe storing my belongings here. Looking forward to more business with them. Thanks lovely ladies! read more

This place was recommended by a good friend of mine mr. Jody wheeler ever since I moved into extra space I've had nothing but great experiences with Christine. She has been so helpful and kind I wish I would have stored my stuff there from the beginning instead of public storage. Extra space provide excellent customer service I would recommend everybody and anybody to rent a storage at extra space especially the one at 1700 Egbert!!! read more

Completely impressed by Charlene Nesbit, who's running Extra Space Storage on Egbert Ave. She's professional, thorough and upfront. In fact, she's why I would choose ExtraSpace. I want that peace of mind that comes with a squared away manager and she's exactly that. Plus, the prices were competitive and the spaces tidy and well-lit. Definitely recommend this location. read more

lock in reservation for march 27th in they raise the price by 120 dollars before the date even got here they are con artists they say you can make reservation without credit card thats a lie read more

Very patient and easy to communicate with the seller I changed to another section she helped me to choose and the fees are also very friendly and until today I have had no problem about the time that I have rented the space easy to access inside and outside,,,, read more

Charlene at Extra Space Storage is a wonderful woman. I had a bad experience at another storage place and happened upon Extra Space. She put me and my 2 Pugs in her golf cart and wheeled us around to look at the unit sizes. She is a true professional and I highly recommend using her expertise for your storage needs. The facility is very clean and neat. You can't go wrong! read more

Extra Space Storage - Self Storage Near Me - San Francisco, California

Beware! I just moved my stuff out of this storage spot. Full of rat poop! The manager was really nice and it wasn't her fault, but c'mon! My movers were even shocked. When I called to ask what happened they tried to be helpful but the solution was to call the insurance company. Terrible experience! read more

TENANTS BEWARE! There have been recently been numerous break-ins. Check your units. The roll-up doors are loosely installed and thieves are entering locked storage units. Management is aware but has failed to warn tenants or provide extra security onsite. If you are a victim, contact San Francisco Police Bayview District (415) 671-2300 immediately. read more

Look no further for a great Storage Unit. The managers at Extra Space Storage at this particular location were awesome. Very friendly, very helpful! The space itself was decent and was an adequate space for what I needed. I only used it for one month after moving to the SF Bay Area and not having a place to live yet. Moving in was easy and moving out was even easier. The lot seems very secure and well maintained. The manager lives on-site and she seems pretty dedicated to making sure everything there is on point. After I made my reservation online, she called to ask if I had any questions and they were very flexible with my move-in date as I ended up arriving one day later than anticipated. Overall, a great place. I took advantage of their first month free deal, and only had to pay for the insurance, taxes, and fees.. there was no obligation to stay past one month. Overall, a good business to support! read more

After a lot of shopping around we found this gem. We couldn't have asked for a better storage space. Price, location, and ease-of-use made for an ideal situation. The manager not only gave us all the information we needed but made us feel our stuff was safe and secure. She lives on site and is there practically 24/7. We managed to grab a 5 x 10 space for $85 a month with the first month free. We were also able to use their moving truck for four hours to move our stuff which saved us time and money. Boxes here also more convenient and cheaper than other places. They have the cool handles to make lifting them a lot easier. One last thing that was nice was the fact that everything is on the first floor ......no need for stairs. We highly recommend this place and would use them again in the future. read more

I desperately needed of a storage unit last minute. I was please to find Extra Space Storage had taken over the location of All aboard storage. The facility was as clean as I remembered. The woman who helped me went out of her way to find the exact size for my storage items. I would definitely recommend Extra Space to anyone in need of a storage unit. read more

I just rented a space here. The place is clean, well lit and well maintained!! The manager, Charlene was outstanding!! I looked at 2 other storage locations in the area. This was by far the best place. I would highly recommend this place! read more

Charlene knows her business and is truly amazing. From making it painless to get started to going above and beyond the call of duty to help get me into my unit when I did something stupid, she is an absolute gem. Best storage experience ever. read more

It has taken me about a week to write this review, and I'm still speechless because words just doesn't do any justice. I've never experienced customer service at such an exceptional level. From me calling to inquire about a storage space to me almost missing my flight and Charlene making sure I was able to get to the airport. Charlene is truly an angel! Long story short I was parking my car to travel back home for a few weeks, so I'd have to walk to the entrance from a really far space. Charlene sent someone in the golf cart to get me and my bags. Crazy huh, well that's not even the half of this story. I get to the front, attempt to call 2 Uber's epic fail due to language barriers and poor sense of directions. I'm panicking because my flight leaves in less than and hour. Charlene, over hears me and sees the frustration in my face, then comes outside pop her trunk and tells me to load my stuff, she's taking me to the airport. I was shocked at couldn't believe what was happening. I thanked her as I fought off tears and offered her gas money. She simply decline. We made it to the airport just in time. She then proceeds to help me get my things give me the most sincere hug and wished me well! If it hadn't been for her, I would've missed my flight! Charlene was excellent from start to finish! If you're looking for exceptional customer service, I highly recommend Extra Storage space! I can't thank Charlene enough and words doesn't express my gratitude. She was truly my guardian angel that day! Thank you Charlene! read more

ALL BAD. Ok where to begin.when you first go and get a storage unit its all good but once your locked into the contract, it goes from good to what the hell just happened. Our next enconter with manager charlene was completly opposite of her exert here in the yelp app. The manager charlene came out at 10:00pm, completly out of control and un warranted, began yelling at my girlfriend. telling her shes calling the police and she had better leave now. ( charlene didnt even try to offer to help her)She tells the manager she cant get the vehicle started. Manager charlene said she didnt care and she had better leave now. I was around the corner and went back after hearing my girlfriend yelling for me returned to start the vehicle. Upon getting access from manager charlene who told me she was terminating my lease for no reason at all.i got the vehicle started and was locked in, stuck at the gate for another 15 min til the gate would open. 3 months went by, my girl would not go back at all. Oh and the lack of any presense of security ,( a couple of cameras watching the office and driveway)explains the high number of break ins to the security units. There are other storages with emotionaly stable staffing.i suggest you dont get drawn in by the free month. No amount of money is worth this. read more

Great customer service by employee Anthony. I called to inquire about the availability, size and cost for my son and he was very helpful. And he said he had only been there less than a month so great job to his manager in training. I love when I get great Customer Service! Thanks again Anthony, your awesome, keep it up :-)) (This review is for the Cesar Chavez location, I clicked wrong location) read more

The staff here are great! This was my first time acquiring a storage locker and they made the process easy and quick. The facility itself is very clean and well maintained! They also have great deals online and make it very easy to reserve a locker online! read more

Very, very good experience - both on the phone and in person - polite, efficient, and professional. Adrian helped me first on the phone and I dealt with Mike at the office. When I found that my unit was a little too small, Mike showed a great sense of urgency to help me find a bigger unit (the delivery guys were waiting outside). He then followed up with a call to see how the move went and if I was satisfied with everything. Extremely professional and I've already told friends in SF about how happy I was with them. read more

Great experience so far! Charlene has been a pleasure to work with. Super friendly and easy to communicate with. The facility is clean and tidy. They are upgrading their space. We were lucky to get one of the newer spots. We were able to finalize the spot after a quick visit to check out the facility. Happy with Extraspace storage. Thanks Charlene! read more

Folks are super friendly and the facility is spotless. Excellent security, efficient service, and Charlene and Genevieve are great at hand-holding! read more

Charlene the site manager is efficient and thorough. Called me within minutes after I setup an online reservation. Explained rental storage procedures very clearly. Polite and professional with a sense of humor. Storage was clean upon presentation. Additional trainee staff on site was very friendly as well. I look forward to coming here regularly for my storage needs, now that I am a customer at this site. Easy vehicle access, and not overcrowded. Having a view of the train tracks is a bonus. read more

The best storage in the city Charlene and Alla are amazing, I work for Hewlett Packard and I get my parts here and both Charlene and Alla make sure my boxes are secure in my unit plus and I get a courtesy call from both, plus the place is always clean and well maintained, I had the chance to use other storage places in the city and this one by far the is best one. read more

Extra Space Storage - Self Storage Near Me - San Francisco, California

The ladies who manage this location are awesome! They are so helpful, patient and flexible! Definitely recommend this location for your storage needs!!! Also, do the online application, it makes your registration process super easy and quick! read more

Extra Space and Charlene are incredible. Best experience I've had with any vendor! The process was incredibly easy and communication was excellent! They are incredibly proactive, honest, and friendly. Epitome of five stars...thank you Charlene and Extra Space! read more

i have been coming here for years before charlene started. i really like a smiling face, friendly attitude, and someone who knows what they are doing. unit is very clean and she keeps it up. she is very helpful. if your in a hurry to do a real quick rental agreement where you just sign your initials. how quick and awesome is that. i was on my lunch hour. she came to my unit to take a peak and made sure my lock worked. times i have been there i see her driving around in her little cart always smiling and saying hi. i have told at least 5 people about this storage and all signed up for a unit here and there throughout the years. last owners were not friendly and had a poor attitude. what a differance in ownership. i like it. i think i'll stay awhile! thank you charlene it's because of you!!!!!! joma read more