This place literally raised our rates $20 every 5 months. They get you in with a decent price and…read morethen raise it on you over time. Once a year? ok I could understand that but twice in 10 months is robbery.

Beware dealing with this one. Property management is less than accommodating and has a attitude…read morelike a bitch. Extremely rude and arrogant. I would never deal with this place again. So look elsewhere for your storage needs

I have been using my local Cube Smart for only a few months but any time I have had a question they…read morehave been very prompt and courteous in answering . The office staff are top notch and very helpful and make things easy to understand such as, prices, sizes and location of available units, etc. I am extremely pleased that I chose Cube Smart for my storage needs and highly recommend them !

This was my first time renting a storage unit. At Cubesmart it will also be my last. The overall…read moreexperience here was okay. I stored my convertible here for the winter. I don't know how the storage game works, but the price I was quoted on the phone wasn't the price when I arrived because they told me insurance was mandatory even though I have full coverage on my car. When I first signed a lease and was asking questions I was told that I'd be able to get a refund on unused days. I blame myself for not getting that in writing. I only used seven days of this month so when I went down there to pick up my car they told me there was no refund. I actually called before I went down there and the person on the phone told me that so I was hoping the person who told me there was one was going to be there. She was. I asked the same thing when I got there and it was like I was speaking a foreign language. I'm not the kind of person who gets very pissed off and upset. They just wont be getting my business again. I'm sure they don't even care, but from now on I will try one of the privately owned storage places where the owners are on site.

Started out paying about $60/month for a 5x15 unit. Within months the rate went up, a few months…read morelater it went up again so within a year it basically doubled. Went and got my stuff out today and everything was covered in debris and mouse/rat droppings and some boxes had holes chewed through them. Glad to be out of there. Disgusting.

This place advertises "climate controlled storage," so we rented a small unit to store my…read moredaughter's dorm furnishings over the summer (May - August). When we went to retrieve the things on Labor Day weekend, everything that we had not sealed in bags was covered in mold and mildew. (See pictures) When I spoke to the manager (Troy) about this, he pointed out that I had declined insurance on the rental. He was right. I had not purchased the insurance. Why would we need insurance for relatively inexpensive belongings for a short period when they are secured in a climate-controlled environment? When I said this to him, Troy explained to me that the company distinguishes between "climate controlled" and "humidity controlled" spaces. I laughed out loud. If "climate control" doesn't include control for humidity, then what in the world does it include?? Their representation of the service they provide is called MISPREPRESENTATION in advertising, at best--and FRAUD at worst. A call from some manager in an office somewhere else called to discuss my "case," and she repeated the same absurd lines about my declining insurance and the fact that they had "a very humid summer in Connecticut." Look at the pictures. Do not rent any unit at this facility if you expect anything other than a tin roof over your belongings. This isn't about the cost of replacing these items (total of about $125). I just cannot abide this kind of shady business practice.

RUN FAR AWAY! Rented both climate controlled & non climate controlled. Items in non unit are…read moreperfect. Controlled unit had water intrusion & mold. neither ES nor their insurance company will reimburse for our losses. Called it "atmospheric" condition. duh!! I paid extra for climate control-lost 1/2 my unit. Staff at site was polite but still no help. Pass the buck is the game. Why sell/practically insist a tenant get the insurance if you don't stand by it? Side note: they were given tons of pictures with the proof. Still responded "Sorry". Major fraud: for climate control not being effective & insurance.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 269 Oakwood Dr is no exception. Our Glastonbury storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Veteran of Foreign Wars Hwy and Hebron Ave, we're trusted by neighbors in Wethersfield and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Prices are too high, staff is not the friendly and some have smart, ignorant mouths. Rat infested,…read morejust started being a little more cleaner and that's from the high fees they keep charging. I DO NOT RECOMMEND TO KEEP ANYTHING PERSONAL WITH THESE ASSHOLES! Do your research and look elsewhere. I have contacted everyone that I know that has a lease with them that have not been satisfied to remove their belongings. Some already have. while others are working on it. FUCK THIS FACILITY and their trashy team

Customer service was excellent and reservation along with access unit was excellent. My apt need…read moresome star space and storage unit for size I needed was perfect with low cost.

Wow was my experience awful. I tried to rent a pick up for a couple hours. They transferred my…read morerental to the Meriden office which with the mileage charge would have tripled the cost. I tried to call to discuss. Was put on hold for 40 minutes, I got tired of waiting an drove to the center where the clerk alone in the office and not on the phone told me she could not answer the phone because she was providing "customer service" She then proceeded to provide me with exactly no customer service. It would be better to carry the things I needed to move on my back.

don't wast your time renting from them they are crooks!. fiance had booked a rental with them a…read moremonth in advance for a all day friday all day saturday rental as we are moving into an apartment and needed to move our stuff. well the rental we got was a regular pick up truck and fi called to find out if we could switch to a box truck instead which they did no have so he said thats ok ill make do with what you are giving us. he went on to confirm the rental and the guy on the other end of the line said sorry but you can only have the rental for friday only and not saturday. he asked why and they said its policy that the vehicles only be out for 24 hours at a time who has a stupid policy like that he said your telling me i booked a month in advance and now i only have the rental for one day. rental is for this weekend so now im stuck trying to find someplace to rent me a truck so i can finish moving,? how can your rentals be only for 24 hours when i see uhals being rented and driven across the usa. if i can rent a u hal one way from here to california and drop it off there why cant i rent a uhal to move localy in state for two days that makes no sense. not to worry we canceled the reservation and found a better place that will let us have the vehicle for the amount of time we need it for dont waste your time with them they always say they don't have what your looking for and then to go and switch our reservation on us and tell us one day before we need the truck for friday saturday.

Amazing customer service! The current General manager is one of the best ! I will always trust…read moreU-Haul south street West Hartford,

The bad reviews must either be user error or the staffing recently changed. One woman complained…read moreabout the app "never" working, but it does work. Something the app doesn't tell you when booking a reservation is that if you try to check in more than 15 minutes after your reservation time that it flat out won't work. The webmaster and Haul corporate should make that more clear. That is not the fault of the store. I easily located the vehicle I wanted online and reserved. I did not know about the 15 minute cutoff (which was later explained by the very patient manager, Will. He assisted me quickly despite me coming in with serious Karen energy and remained polite and informative the entire time. He also adjusted my time due to the delay so I could stay within my allotted reservation range. Someone else mentioned the trucks being dirty. As I pulled in to return my vehicle, the staff was hard at work cleaning out a box truck. They immediately pulled my van up to begin cleaning it too. The other employees that I encountered during my return were all upbeat and friendly. Not related to my experience with this location, but I truly loathe the per mile charges. It forced me to rethink my route so I could keep the miles to a minimum since I was using it for a non-profit and did not want to rack up the bill. I understand that the marketing is only $20 per day, but I would rather an hourly or tiered pricing system that did not make me reworking my route to keep the cost down.