I was a little hesitant to come in one of the many self storage facilities out in West Pines. I…read moreshopped around, got the best deal that I could, and spent four months at this place. I was very happy. I moved out today and everything was as it said it would be. The people were nice who work there. The place is rather clean and well run. I would definitely come back if I needed storage needs in West Pembroke Pines. Honestly, no complaints, no grapes. They gave me the service I expected for the price that I knew.

I have been a customer here since 2019 and it is a well run, clean and convenient. however, please…read morebe aware that the longer you are there the more you are incentivised to leave. From 2019 to now the price has more than doubled. I understand occasional increases but it's excessive. Especially when there's another storage place 100 ft away. I want to stay but the price has become outrageous for a 5x10. I did escalate and they reduced my fee by $30, but that's little consolation.

Muy buen servicio Milena is the best I will keep foing my…read morebusiness here always Have a great day yall

My family is moving and we were looking into different storage units companies to hold some of our…read morethings. We found this one and couldn't be happier with the service. Donna the manager is great! Easy to work with and very knowledgeable. She answered all of our questions and concerns we had. Definitely recommend this place.

DON'T FALL FOR THE RATE!! They will increase your rent with a blink of an eye! By $100.00!! They…read moreclaim that they sent out an increase by the mail. Which is false. I have rented there for over 15 years before and they will screw you over.

DO NOT RENT HERE!!!!!! I signed a lease 3 months ago and my rent just jumped from $68 to $152. They…read moredid not provide any notice of the increase. One representative blamed market value, another representative said my initial rent was likely a promo rate... despite this not being advertised or mentioned anywhere in my contract. I am currently in a different country so I'm unable to move my stuff. THANK YOU EXTRA SPACE!

I have a storage unit here and live out of state I can't reach anyone via phone or email. Phone…read moresays disconnected and I need to pay my bill and can't online for some reason. How can we reach this business???

I usually do not leave reviews but I had to take a few moments to write this one because it is well…read moredeserved. I have had to rent quite a few units throughout the years both for business and personal use. In the midst of this pandemic, our small business which was supposed to launch didn't. We had to move out of our storage to cut expenses. After a few months, we were back to preparation and needed a unit. I called Sheridan Village and was helped by Michelle who turned out to be heaven-sent. Every concern we had, everything we needed to get back to business she made happen. Her care and diligence to accommodate us by far was something that no storage unit has ever done for me before. If I could give 1,000 stars I would. Michelle I am so grateful for you and your team who gave us additional assistance during our move. THANK YOU from the bottom of our hearts. Jess.

I won a unit at auction, following the rules I immediately called there 4 times, no one picked up…read more In the application it was marked - ready for pickup. I drove there from Boca Raton, 50 miles one way! When I arrived, the doors were locked! I waited for the manager for more than an hour! When the manager came, she told me - you can't pick it up today!!! Only tomorrow, but this is not in the rules! If I knew I would not have bought this unit! Horrible!!!

I already have a CubeSmart storage unit in Lake Worth, so it was interesting to see what another…read morelocation was like. This location was so much nicer than mine! In fact, it even has a gated parking lot where you can pull you car directly up to the entry to the main building where the air-conditioned units are located. This is such a nice feature, knowing your car and belongings are safe (mine doesn't have any dedicated parking near my unit. people just park in front of other people's storage units and hope it doesn't block anyone!) Did I mention that the building has sliding glass doors?! This is super convenient when moving stuff. I came here to help a friend, and since the gated parking was limited, I pulled up my car to the non-gated area, where there was no one else parked, and I was able to pull the trunk of my car directly in front of another set of sliding glass doors. Rolling carts were ample and easy to find. The keypads worked flawlessly. Finding the unit was easy, and the hallways did not seem as narrow and claustrophobic as mine. All in all, seeing another unit definitely gives more points to the CubeSmart brand.

I wish I could provide a positive review but unfortunately Jen the female attendant at the West…read moreMiramar facility presented a nasty attitude towards me in two occasions. I was contacted by upper management concerning my experience and they credited my account for the inconvenience, however, I moved out after experiencing such a bad customer service from the site attendant. They had their two elevators down and one of the stairwell doors propped open with fire extinguisher, presenting a hazardous condition at the facility.

I would give this place negative stars. No commutation with management. You can call a million…read moretimes and never get in contact with a manager. I called for a week to submit my move out and after a week I finally speak to a manager and they try to charge me a fee. RIDICULOUS. I came to move out and neither elevator was working. NEITHER. ZERO notice to renters about this. I would give it zero stars if I could.

Mercedes is so authentically amazing. She is such a people person, always welcoming and willing to…read morehelp. She should be the manager, she would be great at it. A mgr. must have this skill. Mercedes has it. She connects with all people and has empathy if you have an issue and quick resolution options. She makes me feel like a valued customer. "Mercedes for management". (If she wants it) They would have much more business with her as mgr..

Good place for storage. Plenty of air conditioned bays as well as carts always available. Teresa in…read morethe office is fantastic. Works with you depending on your situation and is very understanding. Was the most competitive place in the area and easy to both access and deal with. Thanks!

The A.C. was broken off and on for a few months, the carpet outside my unit was wet and some items…read moreinside my unit became moldy, then they decided to raise my rent by $27 per month. No Thank you, I moved out immediately.

I'm satisfied overall because of the convenience of the location, the person I have dealt with,…read moreHector, and how it serves my needs. It misses the mark in other areas, primarily the supplied carts for clients to use. Most of them are in horrible condition with wobbly wheels that make it a struggle to get from point A to point B. It's high time they get new ones. Also, the ceiling fan near my storage is noisy, wobbly, and kind of annoying when I am at the storage organizing. Someone needs to fix that.

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