I would give 0 stars if I could. I've had a unit since September of this last year and after4-5…read moremonths they raised my unit $86 dollars a month from $108 to $194. The price I am paying isn't even listed on the website and are much less for the unit I have. Definitely do not recommend and will be taking my business elsewhere. Also was supposed to get first month free but also was not credited. Scam

Cockroaches the size of small animals, rates the size of medium size dogs. I rented from this place…read moreand after 4 months moved out because I realized my furniture had gnaw marks on them. I showed management and filmed it. Told I was not allowed to film my own property on their property. Taking to my lawyer and they will be getting the bill for the damages incurred

Guys were awesome. I would echo Daniel's review below. Clint and the guys busted their butts during…read moreour move. Our stuff was moved quickly and carefully. They definitely know what they are doing and I feel like we got an excellent value from a pricing standpoint. Also, our 3 year old wants more vegetables now, because when he asked 'why those guys were so strong' - they all told him because of all the veggies they eat. All around good, hard working guys.

Great experience; Clint and his team are awesome…read more A full quote was given to me up front with zero hidden fees and complete transparency, and the pricing was very fair. The day of the move, Clint and two movers arrived 15 minutes early to survey our old place, ask questions, and make note of what was and wasn't being moved. They moved our stuff quickly but carefully; they worked their asses off to make sure things were put in the right places and everything was handled with care. We were moving within the same city and the entire move was complete in three hours. Highly recommend!

The place is clean and appears well-run on site. BUT. You get a storage space and (if you are…read morenaive and unsuspecting like me) they raise the cost to 125% of what you were paying. I.e. I was paying $199/month and 5 months into my deal with them...They raised it to $247/month. After taxes and mandatory insurance, $280/month. Up from $228 total. When I called to ask about it, they informed me this happens every 6 months. Standard. That is RIDICULOUS and predatory, in my opinion. I'm getting out. And do not recommend.

Do NOT recommend use of this place…read more We reserved a 7x10 unit online, but when we showed up, the unit the manager showed us was only 7x7.5. When we initially said, "this looks smaller than what we ordered", she tried to gaslight us saying, "no, it's 7x10". However, it was only when we showed her that the measurements on the unit's label that said 7x7.5, she started saying that it was our fault for not checking the unit in-person before reserving. And somehow it was our fault for not knowing their website was broken. Our primary account holder (the person who made the reservation), attempted to negotiate with the manager, citing his online reservation. Only to be led to a 10x10 unit with an additional charge. This bait and switch was not appreciated along with the condescending and patronizing tone of the worker. The three other people who were helping with the move-in were yelled out of the front area because they were not the primary account holder and "I don't want to deal with them" (we were standing quietly). While this was happening, another customer was in the same room. He was not asked to leave at any point. Overall, there was a lot of shady behavior and red flags. Our unit was silently downgraded with no notice to us or pay decrease, we were gaslit into thinking the unit was the size we wanted, our primary account holder was arbitrarily isolated when discussing options for getting the size we needed, customers were strongly pushed into writing good reviews, and the experience was overall much worse than when I used iStorage the previous year. We would not suggest trusting this location with your business or storage items.

Great communication and estimate. Friendly and professional team. I actually used an online…read morecalculator to gauge time, boxes and price. They were very careful with all of our things. They safely and efficiently packed off items like floor lamps for easy transport. They put everything in the rooms we wanted. We ended up giving them a tip because we were so grateful. Highly recommend this company

Although they were late due to a drop off, Mike informed me before the arrival time. The two men…read moredisposed of several pieces of furniture, dropped a piece of furniture off at a friend's house and did a great job of unloading the truck. I really appreciated their concern and patience as I was downsizing. I would not hesitate to recommend them to older people and persons settling an estate. Well done Mike and company

I realized about a week and a half ago that my unit was full of mouse poop -probably because the…read morebottom of the door does not seal well and there is a gap. I called and reported it, and told them we might move out over this. I was told that they had to talk to the store manager and they'd call me back. 4-5 days go by and I don't hear anything so I call again. I speak with a different individual. I express frustration over the lack of a callback, and that I wasn't even offered a new unit last time I called, or a discount over this, nothing. She then asks me if I have any food in the storage unit -I tell her I did not that it was full of children's toys and stuffed animals. She goes on to ask me if there are any damages and I said I wasn't sure, that there were stuffed animals in there. I mentioned that I was getting pretty sick, and I knew my unit least renewed in a few days. That I was worried about how we were going to get this taken care of. At that point she tells me she has to contact the store manager and she'll call me back. I speak with her later on, and she tells me that there's nothing they could they can do. Because I chose my own insurance I'm responsible for damages. But again at no point did I say I wanted them to cover damages. They would do nothing but offer to put me in a new unit. In other words leaving me with all of the work of dealing with that -without even so much as a discount on this unit that I was paying almost $200 month for. This was entirely their fault for not maintaining the property or ensuring all of their doors seal correctly. I told them there was no way I was giving them another dime and that we would be moving out on 3-11. We remove all of our belongings the day our unit lease was ending, 3/ 11. I was horrifically sick, and had to ask family to help. And it just so happens that I asked one of the family members to text me a photo of the empty unit -just in case they tried to pull something shady. Well this morning I woke up to an email claiming we did not vacate the units until 3/12 and that I owe them money. Too bad for them that I have a date stamped text message proving that the unit was completely emptied 3/11 12:24pm. Thankfully we didn't see any evidence of mouse activity in the crates of stuffed animals. It seemed to be all around some hard washable outdoor toys. I am just blown away that there was no concession made. They manager didn't even bother getting involved after they found out what was going on. I have a feeling that this is something that they deal with on the regular as neither individual I spoke with seemed surprised about the mouse crap.

Amy was wonderful to work with. Very helpful and professional. Location is great and unit will be…read morejust what I need.

Super easy to rent at this location. Staff members are super…read morehelpful. Very clean. Very nice.

You know those places where you feel like an imposition to the employees...this is not one of them!…read moreI have been in to see Josh several times now and he has been pleasant, knowledgeable and helpful every time. If you need a storage unit I think you should check out this location on Sperry Drive; you will be happy you did. Sarah M

BEWARE! These people are not honest with their rentals! I originally got my rental, NOTHING saying…read moreanywhere about it being "promotional" as the person on the phone tried to tell me. They then increased my rental by $80 a few months later. THEN they overcharged me and I was told there wasn't anything that could be done about it for that month, but was informed what my rental would be moving forward. So surprise when I get an email saying my rent is $20-$30 more than what I was TOLD it was going to be?! Oh! And the best part? Everyone is subject to MULTIPLE rent increases in a year! I beg your pardon? What a joke.

Easy to rent a unit, great customer service. Unit was clean and ready to go. The staff person Renee…read morewas very cordial and professional