We have used this moving company twice now to move an elderly family member. They were very…read moreprofessional, efficient, and personable. They took care with her things as they packed and unpacked. We would use them for every move. Pricing was very fair and competitive to other companies, the final charge was actually less than the quote. Great communication. We knew when they were on their way and when they arrived. Very grateful we found Moving Ahead Services!!!

1 Star -- A Terrible Moving Experience…read more I cannot recommend this moving company. Our experience was extremely disappointing from start to finish. The movers were rude, unhelpful, and unnecessarily rough with our belongings and our new home. At one point, we asked one of the movers to please be more careful with our walls. His response was, "What do you want to do, this yourself?" That response was incredibly disrespectful and completely unacceptable, especially when we were simply asking them to take reasonable care of our home. There were also significant problems with our belongings. A number of items were misplaced, and some table legs were eventually found in the company's Lost and Found. When the company offered to return them, they were left at our old address rather than our new address, which was yet another unnecessary problem we had to deal with. Even more frustrating, the movers left a substantial amount of our belongings at our old address, telling us they didn't have enough room in the truck. This included heavy items such as our treadmill and rugs. We were then forced to spend several additional hours and our own money hiring another moving van to retrieve and move the items ourselves. When I contacted the company about receiving some compensation for the problems we experienced, I was asked to sign an NDA agreeing not to speak negatively about the company in exchange for receiving some money back. I found that extremely troubling. After such a poor experience, I believe customers should be able to honestly share what happened to them rather than being asked to agree to silence in order to receive compensation. Moving is stressful and expensive enough without having to deal with careless handling of your belongings, items being left behind, belongings being misplaced, disrespectful behavior, and then additional out-of-pocket expenses to fix problems that shouldn't have occurred in the first place. I would be extremely hesitant to use this company again and would strongly encourage anyone considering them to look carefully at other options. This was one of the worst customer service experiences we've had, and I cannot recommend this company based on what happened to us.

Very deceptive upfront pricing! I was told by Brandon the owner costs would be $200 per hr, plus…read morefuel cost. The move was 5.5 miles and was told it shouldn't be much. 1 Dining rm tbl 4 chairs 2 end tbls and 1 coffee tbl. He sent 3 guys to a 2 man job. I called him and was told they had another job after me that a third man was needed and that would decrease my move time. After speaking to one of the movers none of which could make eye contact I was told I was the only job they had that day. To finish the total was $765.00 for 1 and half hours of work. 200 per man per hour a 3 hour minimum, not mentioned. A flat fuel charge. I can keep an eye on two men but not 3? Why the reason for the third??? Some how I can't locate a few tools in my garage? Not accusing it must be a coincidence. Driving home Brandon called me over and over not leaving a voice mail just immediately calling back time and time again. Once home I returned his multiple calls and told him I was blocking his number. He then showed up at my front door and aggressively refused to leave after being told 3 times. I filed a report with the sheriff's dept. to document the deception and aggression!

We contracted with Brandon, the boss (his words), to move our basement to our new place. He said…read morehe'd call, then didn't. We ended up calling him and he said that he put someone in charge of our move. This person never called us, nothing. Brandon then said he fired this person. He also said (this is after days of going back and forth) that he would get back to us immediately. Well it's now the next day and he still hasn't bothered to call us. This is not a professional company. They only want to rehab older homes which we found out because he wanted the Landlord's phone number for which seemed odd to us. So if you are looking to move, don't rely on them. I'm truly upset.

on time friendly crew, Richie and Rich where helpful and hardworki g, did a great job Thanks Guysread more

This past weekend, Alexander's moved us from our house to an apartment (we're downsizing). We had…read more100% confidence it would go smoothly - because they also moved us TO our house 11 years ago. They also moved me to an apartment about 15 years ago. They moved my elderly father when he was moving from a large apartment to an independent living facility (which included helping him pack the breakables), and has moved a close friend several times. In my mind, there are no other options. Every single time - it has been perfect. No breakage. No damage. Nothing missing. Friendly. Fast. Office staff was also extremely nice and patient as we navigated through everything. Money well spent! Highly recommend!!!!

At my home removing very large and tall items, dresser, hutch, tables, chairs benches roll top desk…read moreand a great deal more. I was very impressed. Daniel, Caiden and Prince did a fantastic job. I would recommend them and plan on using them again in the near future. LD

We used them for packing and moving a family of 6. Just so…read moremany things broken. I've moved many times before and I've just never seen anything like this. They did not use bubble wrap, or even packing paper. They threw delicate items, literally threw, I saw them, throwing them into boxes and just broke our PS5, our clocks, anything electrical. Anything delicate was damaged. They left doors broken in our new house. It was awful. I don't understand how they could be a professional company. When we went back to our original house, we found that they just left like 1/3 of our belongings were still there. But thrown around randomly on the floor just a complete mess, not packed. Just a horror story. We spent the next day trying to recover our stuff from the old house. And clean up after them. Thank God we moved the PC and laptops ourselves.

I needed to move 1/2 mile down the road. They showed up on time and were fairly efficient. However,…read morethey caused damaged to my floor, walls, and furniture. When I contacted the company they asked for documentation, which I provided. They initially said they were offer $50.00, but then never heard from them again. They cause deep scratches in my hardwood floors, scraped up a wall, and damaged a desk. I would NOT recommend using them.

Moto movers showed up on time and delivered on time. They provided a private move from Ohio to…read moreTexas for a flat rate plus tax. There were no surprise charges or extra charges for stairs which was really nice. They did a really good job nothing was broken or lost. I would recommend this company.

They could have done better. Unfortunately, a few things were missing and had to be brought back…read moreand one of the legs to my ottoman was missing. Plates and cups that were packed were broken. No one was reading the "fragile" signs written on the boxes. And when they arrived at my new location not all the boxes ended up where they should have been placed. I paid a lot of money and don't feel like I got the quality I deserved.

The came next day with 4 guys. They showed up on time and worked hard cleaning out a hoarder house.read more

When I asked Kelvin to move a Hamilton studio upright piano from Elyria to Euclid, Ohio ( a 30-mile…read moretrip) he gave me a very reasonable $350 quote. I hesitated a bit, thinking that maybe they would not have enough movers, so he then said he would be sure to have 4 men, but requested $400. That was still very reasonable, much less than other movers I called. He arrived a week later with the truck, 3 other men, many straps to keep the piano stable in the truck. What amazed me was that he then proceeded to wrap my 60-year old piano in plastic, further protecting it from damage. The men were super polite, and they made the transport within an hour, moving into my friend's home flawlessly. I highly recommend this outstanding team! Just one more item: I did prepare a written contract with the agreed-upon quote and delivery address. Kelvin gladly signed it, keeping his copy and returning mine. This gave me peace of mind that I might not have had otherwise when hiring someone I did not know. One other customer mentioned that she texted his quote to him to confirm the amount, so that is perhaps an easier method for confirming the price. Recommendation by Zandra Richardson, Elyria, Ohio

Great communication throughout the entire process. Arrived on time. Worked very hard, great service…read moreand value. Would definitely hire again.

These movers were excellent! Efficient, extremely careful of my walls and carpeting and gentlemen…read moreanswering all our questions. Great service!

The guys moved in our new washer and dryer carefully and with ease…read more They hooked up and tested everything. Also removed old appliances They were fast and very respectful through the whole process Much appreciated and great business practice!

This was a Yelp project to which accurate moves by Mike responded quickly. He asked some great…read moreclarifying questions and immediately provided a quote which was far more reasonable than any of the other submissions we had in Yelp projects. Mike, and his colleague Scott, showed up in a nice large truck and loaded up quickly within an hour. They were efficient and took great care to make sure that none of our items were damaged. The move was from Rocky River to Vermilion and within 3 1/2 hours, everything was deposited in the new location with care and attention. I was really pleased with all of the communication I had with Mike in person and electronic. They were repeatedly willing to move things around in the new location to suit our needs and that was really nice to see. It was a full service move and I cannot recommend accurate moves by Mike enough!

This is my second time using Mike. I went back a second time simply because his crew is very…read morecareful with my belongings and the walls of my home. They are polite and hard working. They repeatedly asked if everything was in the right place, if they needed to change anything, if I was happy with everything, etc. I will use Mike again next move. Thank you for making my move as easy as possible!