Extra Space Storage

Poorly ran,many different faces in office,I was told I had to move units recently and time was…read moreup,and being that I couldn't move things in their time line they terminated me,and I also expressed I was moving storage places,,so when I get there I find my unit was messed up,the one end was with the one end wipe open,the door was off,They already started renovations,had to go thru my of what was left of my things,,It was a mess.. People find better storage place,they are careless,rude,all about money,,,the back entrance was ripped off,no regard for my things,,,My movers were disgusted,,,I always tried keeping up on payments,,,,,I wasn't perfect but I tried,,,But they crossed the line....they started throwing my things away....

Love Ace. What more can I say about Storage than my Furniture isn't warped. All good, I highly…read morerecommend!!!

Willo Self-Stor

Highly recommended. Very clean, and Diana (the manager) is great with the details…read more It's worth the extra drive.

From the owner: Clean, affordable, convenient storage with no hidden fees or long term commitments.read more

Chagrin Marine

Christine was very helpful in arranging winter storage, assisting in getting my boat from Maryland…read moreto Ohio, dealing with my transporter. Looking forward to working with Danny for maintenance/ service issues.

From the owner: Mercury/Mercruiser Dealer. Certified Mercury/Mercruiser…read moreinboard & outboard repair and service. We repair all power boats. We specialize in Winter Boat Storage: Heated, Inside Cold & Outdoor. Boat Dockage. We have a fully stocked ship store with parts and supplies.

Extra Space Storage

Amy was awesome. Made the whole process super smooth. She is able to manage multiple customers…read moreefficiently.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Moving Ahead Services

4.0

(89 reviews)

We have used this moving company twice now to move an elderly family member. They were very…read moreprofessional, efficient, and personable. They took care with her things as they packed and unpacked. We would use them for every move. Pricing was very fair and competitive to other companies, the final charge was actually less than the quote. Great communication. We knew when they were on their way and when they arrived. Very grateful we found Moving Ahead Services!!!

This company lies to its customers, My refrigerator did not work after the move, I watched them…read moredisassemble it completely. When I reported the issue, they denied everything. repair bill and photos speak for them self's.

Tyler Self Storage

Great storage place. Brand new and clean. Security cameras inside & outside. The guy who rented…read moreme my unit was very professional and Helpful. He didn't try to sell me stuff I didn't need. Great experience & GREAT VALUE!

From the owner: Welcome to Prime Storage - Tyler Self Storage in Mentor, Ohio. Our self-storage facility is a…read moreconvenient storage solution for the surrounding areas of Winston Farms and Sharonlee. We are located right off of Tyler Boulevard just minutes away from Lakeland Freeway. We know the number one thought when it comes to storage is security. It is important to make sure the items you are storing will remain safe during the times that you are away. Here at Tyler Self Storage, we want to provide you the peace of mind knowing all of your items will be safe at all times. With our 24-hour surveillance and secured fencing you will never have to worry about the safety of your items. We also provide multiple storage options for our tenants. Our storage facility allows for you to store your wine, vehicles, and even provides the convenience of drive-up access to your storage unit. Tyler Self Storage is perfect for students, military, inventory, and even storage for the holidays. Prime Storage Group is a growing self-storage company with facilities located around the country. Our self-storage facilities are designed to offer affordable, easily accessible storage space for residential and commercial customers. Check out our convenient Tyler Self Storage location and rent your unit today.

Extra Space Storage

1.0

NOT CUSTOMER ORIENTED!!!…read more We reserved this unit for over 2 years now and during the first few months - year we have been very satisfied with the Service of the Local Extra Space Storage staff. However, my rates keep increasing (seems to be every 2-3 months, and not by a small margin)? There is no reason for this that I can see so I need to know what is causing this or why this is happening. The facility did (1) upgrade to the gate since we have been there. We currently hold a 10'x 15' storage area and I can reserve a new one (same size,location) for $90/Monthly today. Some history on our account. September 2017 we signed a contract and we paid $117 a month for 3 months. Then it increased to $133 for 6 months. Now it increased again to $150+ a month starting in our 10th month. That is nearly a 30% increase in pricing and is ridiculous. But wait, there is more!! There have been small increments in pricing from month 10 to month 30 (today) but they just tacked on a new fee of over $195/Month. So since we have started, we are paying nearly double. We have spoken to the Extra Space Storage team and they "were unable to assist in the adjusted fees". As a note I'd mention that here has not been any changes to our insurance or stored possessions. I've went through the mean =s of trying to ask for an explanation of the new rates and got nothing from it. I will likely move my business from extra space to another unit. As a customer I feel like I am not getting the best service from this business any longer. There are much better rates in town for similar size, location, and environment units (even posted on THEIR OWN WEBSITE, but they cannot offer that to LOYAL CUSTOMERS, those offers are for "new accounts only".) While the local team is great, the company (who handles the rates/finances) is not customer oriented. I advise to take business elsewhere from Extra Space Storage.

Storage King USA

1.0

I would barely give them a one star...they are horrible with their billing and responding to phone…read morecalls. We have billing errors we are trying to resolve. We were receiving late fees on auto pay. Stay away!! they have horrible customer service.. We also received a late fee for a space we vacated in January. There was once someone at the Euclid location, but she is no longer there. We have been told a Regional Manager will reach out to us with no calls at all. We have contacted BBB and hope not to contact our attorney.

We rented a space for 2 years and never defaulted on any payments. In December 2023 our payment was…read morenot posted. Made multiple phone calls, left messages and attempts to contact in person. There was never a person in the Willoughby location throughout December. We began receiving emails and extra fees for late charges upwards of $300, without any explanation or breakdown of fees. We finally found a person on site January 3, 2024. Our payment was located amongst other checks on their desk. The December payment was posted, however, the late fees were not removed because they needed to clear through their "supervisor". We informed them we would no longer be keeping our trailer here and left with trailer in tow We are still being charged for these late fees, and today February 6, we received an email that they were putting a lien on our property and putting up for auction. Our trailer has been in our possession since January 3, plus they were informed in-person, by letter and email that we were no longer going to rent a space. The customer service has been unbelievably poor. It is near impossible to speak to anyone about this. Phone calls have never been returned. We will now be contacting the BBB and our Attorney. We absolutely do not recommend the Willoughby Storage King. J. Reese, Euclid OH

WyattWorks

3.6

(48 reviews)

WyattWorks is extremely experienced; professional; responsive and thoughtful! My 92 year old…read moremother was having a major plumbing issue inside her home that required an emergency call to WyattWorks. A call late at night I might add. Quick background on my mom. She knows everyone in Wickliffe and is universally loved! WyattWorks didn't know my mom. They just know that she needed help: after hours. Wyatt was there immediately; and in a time of COVID 19, the technician followed social distancing guidelines. He also fixed the problem with courtesy, AND, the company gave her a very generous price break because of her age. In a time of need and in a time when compassion is needed, WyattWorks plumbing perfectly did their job!

Completely unreliable. Canceled two separate appointments on the day of citing other emergency…read morecalls and then rescheduled a third without bothering to notify me. Never again!

Cjs Seasonal Landscaping & Snow Plowing

Chris has been awesome, His crew has been taking care of my lawn for the past couple of summers. My…read morelawn has never looked so good!

From the owner: Over 20 years of Exceptional service and pricing! We will beat any competitors pricing and deliver!…read moreCommericial & Residential Services

1-Tom-Plumber

4.5

(8 reviews)

Once again, 1-Tom Plumbing of Cleveland saved me from a plumbing disaster! Jay, who fixed my toilet…read moreabout two years ago, came back and did a great job repairing my shower and cleaning the shower drain from my 85 year old house. He was fast and professional and explained the issue clearly. Now my drain is better than when I bought the house. Thank you for coming to my rescue and keeping me from having a tub that takes 10 hours to drain after a shower!

It started when my husband attempted to replace the sprayer for the kitchen faucet. Five hours…read morelater, time to call a plumber. My only choice for the past several years has been Kevin Zilke, Plumbers Ink, which is now under the umbrella of 1-Tom Plumber. Everything I had come to expect - quality work, prompt, efficient, complete clean up, friendly and knowledgeable, with the ability to explain the process, continues with the franchise experience. We cringed at the estimate, but smiled at the value. They take pride in standing behind their work. Zach arrived on time and respected my home and pets. My situation proved a little challenging, the drop in sink didn't quite drop in, but Zach was up to the task and made the necessary adjustments with stunning results. 1-Tom Plumber will continue to be the only plumber I need to call.

Roto-Rooter Plumbing & Water Cleanup

3.4

(19 reviews)

I had my bathroom clogged. They came out the same day and worked hard. Very professional. I just…read morethink it was a bit pricy but I recommend and I'll use them again.

Appreciated how timely they were, but they gave us an absolutely ridiculous estimate of how much…read morethe work would cost. Sent them packing. Ended up paying 1/3 of what their quote was. Plus the guy had to question all my observations about what the problem was. I was correct.

Drain's and Thing's

4.0

(5 reviews)

Cancelled 2x, using the same "emergency job" excuse. So, my appt didn't matter, got overruled by an…read more"emergency" repair. Both cancellations happened the morning of. They forced at least 1 star. Yelp needs to change that. She was at the property and you didn't show. You called with the same excuse. I flew from California to handle some repairs, and was supposed to meet you Sat morning. I asked if I could meet you later than scheduled because I had to get there from the hotel and it was raining heavily that morning and I had to arrange transportation. I immediately called you back within 15 minutes to let you know that I was on my way. Also, because it was raining, all the potential needed leak repairs were obvious. So, your emergency came up within minutes? And my emergency didn't matter. And the same excuse was given to my property manager the following week. That is why we chose to go a different direction. I specifically told you I was coming from California and only had a few days. That didn't matter, so that is why you lost a customer.

I had a great experience, he was honest, professional, I would definitely recommend.read more

Extra Space Storage - selfstorage - Updated August 2026

People who viewed Extra Space Storage also viewed

Public Storage

3.2

(19 reviews)

Four stars is all I can give. The right taillight did not work at all. This was the only trailer my…read morevehicle could tow. So I had to take it that way. The trailer operated as designed otherwise. The staff was friendly.

Terry was so helpful with my service, she was very insightful and was able to provide all the…read moreanswers I needed. She was also very welcoming. I am satisfied with the service I have received

Self Storage Depot

3.0

To the lady in Mentor... I'm sorry for that experience you had with Self Storage Depot. I have…read moreworked here for the last 7 years and I love my job. Sometimes things change for good reason. I can give you my word I love every customer I have and work very hard to make everyone comfortable with their choices. If you ever need storage in the further maybe you will give us another chance! :)

No stars really! I was forced to click at least one. This used to be a decent facility. The…read moreplace has gone down within the last few years due to a change in the management. They do not have any integrity. The management, I think his name is Robert (he even lied about that), will lie to you without hesitation. I have experienced everything from being told that I did not pay my rent when I have never missed a payment in all the years I have rented from them. Then, they increased my rent without giving me 30 days notice and lied about sending out a notice. I never had trouble receiving my receipts so how is it I did not receive this so-called notice? DO NOT LEASE FROM THIS PLACE!!!!

North Coast Moving

3.4

(10 reviews)

NorthCoast was awesome! The movers were super friendly and made everything easy for me. Highly…read morerecommend!

After hiring NorthCoast for an out-of-state move, the company took custody of our household…read morepossessions and moved them into their "temperature-controlled " storage facility. All of our furnishings, including our Oriental rug, were in excellent condition, clean, and moth-free prior to the move. When our possessions were delivered to our new residence, the rug was infested with live moth larvae and could not be salvaged. Much of our furniture was delivered unwrapped or partially wrapped and showed evidence of moth activity. In addition, we discovered that a number of items that had been placed in NorthCoast's custody were missing from the moving truck. The company owner promised to make us "whole" and advised us to file a claim for damages. Following our submission of all requested documentation, NorthCoast denied our claim, asserting that our furnishings must have had a moth issue prior to the company taking custody of them. The company also relies on the terms of a standard Storage Agreement, which it claims absolves it of all damage to a consumer's property, even when it has taken custody of the property as part of a contract to safely and carefully handle and move the consumer's possessions from one location to another. As for the missing items, NorthCoast never acknowledged our communications regarding the items and completely ignored our requests to search their facility for the missing property. We are out-of-pocket thousands of dollars due to NorthCoast's failure to properly care for and deliver our household possessions.

Cross Country Moving

3.6

(7 reviews)

Please correct your description from " delivers to ANYWHERE in the United States" as I just…read morereceived a notice that you DO NOT deliver to my location( Tennessee). As I didn't get to use the service the only review I can make is : They did communicate this to me very quickly upon sending a request for a quote.

If I could give a 0 I would. The most unprofessional moving company ever. They made our move a…read morecomplete nightmare. Not only did they not adhere to the contract we had in place but they lost or stole a lot of our stuff. Work customer service ever! I would not recommend this company to my worst enemy. Certainly a waste of time and money. They are extra nice in the beginning to get your business and then all there efforts stop. Stay away from this place. Horrible experience. The worst part about our experience is that they didn't care and their movers were rude. One threatened to not bring me my stuff.

Black Diamond Junk Removal

4.3

(3 reviews)

Remove wooden fence that was half down, on the phone quoted me $130 to $150. When he came cleaned…read moreup the job charged me $290. It was only 40 ft of fence.

Zero complaints on time. They were all about business no games straight to work from start to…read morefinish. Final walkthrough very fair price. Highly recommend

Morse Moving and Storage

My son and his wife live in Cleveland Heights and needed a local mover to help them relocate to a…read morenearby town. I cannot express how kind Stacey was, when I called to discuss the move. They are professional, prices are very reasonable, and you are working with a local business. I highly recommend giving this company a call today if you need to move!!

WeHaul

4.5

They were great to work with and very careful while moving furniture in a home that I was staging…read more Curtious, professional and trustworthy. I will definately work with them again.

Excellent service. Scott answered right away to explain the service and make an appointment that…read morefit into my moving schedule. Because they were already in the area, Scott called to say they could come by a day earlier than scheduled! They took two fake leather recliners and a nice hide-a-bed sofa. He said if they sell within 3 months, I may get 20-50% of my fee back; and if they are donated, I will get the donation receipt. I will update my review if I get any benefits back.

Sharon LaBuda - Howard Hanna

If you Google Sharon LaBuda you will see that she has many buyers and sellers that like her…read moreservice, professionalism and attention to detail. I have worked with Sharon thru the years on several transactions and I can tell you Sharon is a pleasure to work with, transparent and wants to have a seamless transaction:)

ELEV8 DESIGNS HOME STAGING & DECOR