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    Tyler Self Storage

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    15 years ago

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    Extra Space Storage

    Extra Space Storage

    (9 reviews)

    I have been a customer for over 10 years and have continued to absorb the "random" price increases…read morefor the various units I have rented. Recently, I moved into a 5x10 unit at a monthly payment of $72.14. I have been in the unit for 4 months and just received an increase to $110 per month. Nothing has changed with the unit, no inherent value increase has occurred-simply a rate increase. My local contact, Amber, told me she could do nothing and if I were going to move out of my unit to do so before my next payment was due. She made ZERO effor to maintain my business, but when asked, did refer me to District Lead, Renee to escalate my concern. That was another massive waste of my time! Renee maintained my position that I would be paying over a 50% monthly increase was incorrect. My rent was only going up to $88. Semantic! My out of pocket monthly payment is going up $38 - FOR NO GOOD REASON! She told me I was brought in to my current unit on a "special" pricing deal, which was never told to me when I downsized from my previous unit and the increase reflected the "true" monthly cost plus the increase, insurance and tax (which are 2 parts already included in the $72 I currently pay). Her only offer was to raise my monthly rent to $75++, which would still make my monthly payment over $100. I told her I had found 3 different rentals for less than I was paying per month from them and was curious how Extra Space's industry algorithm that is based on market conditions and competitor's availability still maintained a price increase for the sake of price increases. She had no response, said that was the best she could do but didn't want to lose my business! LOL! Maintain my current monthly rate & I would happily stay, but she has no ability to create that level of customer satisfaction. DO NOT RENT FROM EXTRA SPACE STORAGE!!! I will never do business with them again and I will steer anyone I know looking for storage away from them.

    Great! Easy to store. The property is clean. The unit is nice and clean. And the staff is friendly.read more

    Tyler Self Storage - selfstorage - Updated May 2026

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