I put in a reservation for a truck the week before I went to pick it up. Everything went great. I…read moreanswered all their questions. Gave them my card information. No problems. I showed up to pick up the truck. Everything seemed to be going fine and then they asked for a third phone number. I didn't have a third phone number to give them. They argued, and I explained to them that I had nobody that wasn't at work that I could give them a phone number to. The manager decided to cancel my reservation and send it to a place that 2 single white women should not enter down in Cleveland someplace. There are other rentals closer that he could have chosen. When I called customer service (while I stood there in line) they told me that there were other forms of ID he could have asked for. All she asked for was a phone number. He did not give us any other options. The woman at customer service said there was a list of things that pops up. When that phone number request pops up. He could have asked for any of those things. And we actually had a couple of them. The way he spoke to us was condescending and rude. I was at that location 2 weeks ago, rented a truck and a storage space, had absolutely no problems. The people were so friendly and went out of their way to help and get me what I needed. I will never go back to U-Haul again.

Ive rented here multiple units and trucks here. Every time they increase my rent within a couple…read moremonths of me moving in. Im not local so there is nothing I can do to relocate my things. I will call and they will act as though it was unintentional and make some effort to make it right. Its bad business. High staff turnover. It is clean, neat, climate controlled, good hours for access, and a one stop shop. I doubt I will be back here for a unit.

I have been here for a year and I have no complaints. The…read morefacilities are clean and appear secure. Access is secure but easy. Customer service is always excellent. Annoyed that the price jumped nearly $10.00, after on year (and at once, not gradually) but I feel that my belongings are safe. Now, if there is another price hike ...

Absolute scam. I'm telling you be careful... once you move in your rates will skyrocket!!!! its…read moreall a bait and switch.. the only reason they have good reviews is because they con you into it when siginng up. but i cam here to change mine. 30% rate increase after 4 months. called the office and she refused to help. called support and they refused to help. This company is a scam scam scam!!! they may look more affodable but its a bait and switch. dont fall for it!

The place is clean and appears well-run on site. BUT. You get a storage space and (if you are…read morenaive and unsuspecting like me) they raise the cost to 125% of what you were paying. I.e. I was paying $199/month and 5 months into my deal with them...They raised it to $247/month. After taxes and mandatory insurance, $280/month. Up from $228 total. When I called to ask about it, they informed me this happens every 6 months. Standard. That is RIDICULOUS and predatory, in my opinion. I'm getting out. And do not recommend.

Do NOT recommend use of this place…read more We reserved a 7x10 unit online, but when we showed up, the unit the manager showed us was only 7x7.5. When we initially said, "this looks smaller than what we ordered", she tried to gaslight us saying, "no, it's 7x10". However, it was only when we showed her that the measurements on the unit's label that said 7x7.5, she started saying that it was our fault for not checking the unit in-person before reserving. And somehow it was our fault for not knowing their website was broken. Our primary account holder (the person who made the reservation), attempted to negotiate with the manager, citing his online reservation. Only to be led to a 10x10 unit with an additional charge. This bait and switch was not appreciated along with the condescending and patronizing tone of the worker. The three other people who were helping with the move-in were yelled out of the front area because they were not the primary account holder and "I don't want to deal with them" (we were standing quietly). While this was happening, another customer was in the same room. He was not asked to leave at any point. Overall, there was a lot of shady behavior and red flags. Our unit was silently downgraded with no notice to us or pay decrease, we were gaslit into thinking the unit was the size we wanted, our primary account holder was arbitrarily isolated when discussing options for getting the size we needed, customers were strongly pushed into writing good reviews, and the experience was overall much worse than when I used iStorage the previous year. We would not suggest trusting this location with your business or storage items.

Danyele and Amanda are amazing and made everything so easy! COME HERE AND GET A STORAGE PRONTO…read more refer a friend trust me !

Terrible experience. Had issues arise with each phase (move out, storage, move in). Just as…read moreimportantly, when issues arose, did not feel they were handled well and felt like we had to spend a lot time dealing with getting things addressed. As someone who has moved a few times over the years, this was the worst experience despite being the shortest move. Addendum 3/4- Thanks for reply Beth. That being said, it's important to recognize the resolution was that we were given a final decision and told by the GM no additional consideration would be given despite our concerns. If something has changed please have the GM or a member of your team reach out to us.

Corrigan took really good care of me in my move. Their virtual quote was quick and easy. The team…read morethat packed and moved me were professional and courteous. Their home office called several times to see how things were going and answer any questions I might have. Moving is never easy but the team at Corrigan made it as pain free as possible. I would definitely use them again.

I recently was looking for Storage and selcted Public Storage. Dedreeya was so helpful. Dedreeya…read moreanswered questions and mademe comfortable with my decision. A few days later I had more questions. I called and tomy suprise she was callingme back as I was leaving a message. Dedreeya is professional, kind and has great customer service.

I went on the website last night and quickly became overwhelmed with the information. I signed off…read morenot completing my registration, I have never used a storage unit before. Fortunately, for me I received a phone call from the nicest person today, Dedreeya, who talked me through the registration and was able to answer ALL my questions. She made this transition for me painless. Dedreeya, has my respect and gratitude. Debbie L

Great moving experience with J and R Movers in Amherst, Ohio. The entire process of scheduling the…read moremove thru the actual move was handled with care, attention to detail, and professionalism. I recommend their services.

Martin is unbelievable and helped us out at the last minute after another company just never showed…read moreup. His crew was professional and quick! I would highly recommend to anyone looking for moving help!

1st class storage location- u will love it…read more No matter what you've got, they can store it

Excellent facility. Very Nice folks. We've rented at other facilities and in other states. This is…read morethe best. I'm sure it won't be the cheapest if you're price shopping. Sometimes, you get what you pay for. Some great amenities, plus clean, very secure and a good location for us. I always feel safe entering and leaving the facility too. I highly recommend this business : )