NorthCoast was awesome! The movers were super friendly and made everything easy for me. Highly…read morerecommend!

After hiring NorthCoast for an out-of-state move, the company took custody of our household…read morepossessions and moved them into their "temperature-controlled " storage facility. All of our furnishings, including our Oriental rug, were in excellent condition, clean, and moth-free prior to the move. When our possessions were delivered to our new residence, the rug was infested with live moth larvae and could not be salvaged. Much of our furniture was delivered unwrapped or partially wrapped and showed evidence of moth activity. In addition, we discovered that a number of items that had been placed in NorthCoast's custody were missing from the moving truck. The company owner promised to make us "whole" and advised us to file a claim for damages. Following our submission of all requested documentation, NorthCoast denied our claim, asserting that our furnishings must have had a moth issue prior to the company taking custody of them. The company also relies on the terms of a standard Storage Agreement, which it claims absolves it of all damage to a consumer's property, even when it has taken custody of the property as part of a contract to safely and carefully handle and move the consumer's possessions from one location to another. As for the missing items, NorthCoast never acknowledged our communications regarding the items and completely ignored our requests to search their facility for the missing property. We are out-of-pocket thousands of dollars due to NorthCoast's failure to properly care for and deliver our household possessions.

We had a SUPER last minute need for local storage for one of my cousins attending Cleveland State…read more She had a housing/roommate issue (yuck) that led her with a truckload of items and a plane ticket leaving TOMORROW to escape the drama. I was in charge of organizing the logistics. Which, by the way, is my least favorite thing to do in a time crunch. I've had horrible storage facility experiences in the past but was impressed by my experience with this facility. The main item being, I didn't even need to interact with anyone to get this handled. We already had enough going on, so this convenience was VERY appreciated. After a quick yelp search, Buckeye State Storage popped up. I noticed they were literally minutes from Cleveland State which was super convenient for my cousin. I immediately went onto their website and reserved their move-in special, a 10x10 for $99. I instantly received a gate code, room #, and my cousin already had her own lock from the past that she held onto. She dropped her stuff off 20 minutes later. That was easy!

Plenty of safe space to keep my stuff. Great service when you call, pretty decent deals with a…read morecouple free months when signing up and the entrance is easy to get in and out. Thanks for keeping the facility maintained with landscaping. Quality business and respectful clients.

I've used these guys several times when I have short term overflows of space with my business…read more The place is really great, has after hour access, staff is cool, and it's secure. I only graded it down because they say the first month is free, but they do tack on a admin fee or something. It's not much. I think around $25. I'm sure all the storage places that offer this deal do the same thing. They do sell additional insurance if you need it, and boxes, tape, locks, etc for your convenience

HORRIBLE facility and total ripoff, every few months the rates go up and these are units that get…read morebroken into, and do not even have temperature control. If you have been a customer for years, it doesn't matter because they will raise your fees and throw on a useless unnecessary rent tax of over $36. Almost $500 for a simple storage garage; I could rent an apartment better than this. The amount was increased by $66 per month. Being out of town, it is not simple to move out. Run as fast as you can from this place.

Wanted to store my convertible for the winter. Had a spot(new spot never used before against a…read morewall) reserved and a price quoted. After a few weeks and waiting for a RV to park for the winter. Went in and met with Brad the GM of the Storage Zone. Had all the paper work in place and ready to sign. Originally quoted before hand $100 a month. Was asked when ready to sign up if anyone quoted me? Told the GM he did and said $100 he quoted. He told me he would never would of quoted me that price that he needed to get $145 a month. I refused and walked out. Found another heated place and no issues with new place. Be careful and make sure you get signed paper work when your first agree on rental price. Brad might change his mind when you go back to sign up

If I could I would give them negative stars! Moving to another state and using zippyshell to help…read morewas the worst decision ever! They are not reliable, we scheduled long time ahead to delivery the container with our stuff. We supposed to be contacted by the driver but never received any call. So we called zippyshell. After 50 min on hold no clear answer when our thing will be delivered and when asking more questions they just hang up. This was happening 2days in a row and then they just did not pick the phone at all!!! I contacted them on email- no answer. Also as I google this company realized we are not the only people that are going thru this. Try to avoid this company as much as you can.

We just used Aaron and his team for an extremely large move. Originally scheduled for 2 weeks of…read morepacking and moving time, the move is complete after 1 week. Aaron was extremely helpful and attentive throughout our planning, and Brian and his crew of guys were amazingly efficient during the hardest parts of this move. Considerate, professional, polite, caring - we couldn't have asked for anything better. Highly recommend Zippy Shell Cleveland for any moving project, and will use them again!

A Complete Disaster…read more If you value your belongings and expect even a shred of customer service, RUN--don't walk--away from CubeSmart. Our experience at the Warrensville Heights, OH location has been nothing short of a nightmare. My husband and I rented a 10x25 outdoor unit at this location in September 2024, and in February we discovered our worst fears: water, ice, and slush covering the floor of our unit and ruining our belongings. Cardboard boxes soaked through. Art and personal items warped and destroyed. A leaking roof and faulty door allowed snow and rain to pour in, and it had clearly been happening for some time. When I called the office, no one answered--even though it was during business hours. I left a message and eventually found an employee outside. Instead of offering help, this employee had the audacity to shrug and say, "You don't have our insurance, so I can't help you." Are you kidding me? Forget basic human decency--CubeSmart won't even take responsibility for their own faulty unit! We reached out to management, only to be met with cold indifference and zero accountability. The manager outright refused to speak with me because my name isn't on the contract, even though we both share and pay for the unit. What kind of ridiculous policy is that? To make matters worse, the official line we've been fed is that CubeSmart is not responsible for damage caused by leaks and poor maintenance unless we have their insurance. This is a clear and intentional evasion of responsibility. We do have insurance, but that's beside the point. This isn't about insurance; it's about a complete failure on CubeSmart's part to provide a secure storage space, which is literally the only service they are supposed to offer. Instead, we were ignored, dismissed, and left to deal with the destruction of our belongings on our own. CubeSmart's Warrensville Heights location is a textbook example of how NOT to run a business. Zero accountability, incompetent staff, and a manager who refuses to engage with customers or take responsibility for the state of her facility. If you want to store your belongings in a leaking, poorly maintained box with absolutely no help when things go wrong, then by all means, rent here. But if you care about your property and expect basic customer service, find literally any other storage company. We'll never use CubeSmart again, and we'll be warning everyone we know to avoid them like the plague.

Really bad experience. Maintenance lacking throughout my use of this location…read more Entrances don't work, all customers are locked out of bathrooms , carts are impossible to find, entire outside is a junkyard. When I checked out the manager didn't even know what to document he should provide! And to top it off I felt this place was wildly expensive and definitely not worth a fraction of what it cost.

I've waited multiple days for a response & crickets Not…read morecool if they want my business

We have been calling for two weeks for information about storage...moving from out of state. Never…read moreany answer and voicemail is always full.