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    Security Self Storage

    4.0 (3 reviews)
    Open 10:00 am - 6:00 pm

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    North Coast Moving

    North Coast Moving

    (10 reviews)

    NorthCoast was awesome! The movers were super friendly and made everything easy for me. Highly…read morerecommend!

    After hiring NorthCoast for an out-of-state move, the company took custody of our household…read morepossessions and moved them into their "temperature-controlled " storage facility. All of our furnishings, including our Oriental rug, were in excellent condition, clean, and moth-free prior to the move. When our possessions were delivered to our new residence, the rug was infested with live moth larvae and could not be salvaged. Much of our furniture was delivered unwrapped or partially wrapped and showed evidence of moth activity. In addition, we discovered that a number of items that had been placed in NorthCoast's custody were missing from the moving truck. The company owner promised to make us "whole" and advised us to file a claim for damages. Following our submission of all requested documentation, NorthCoast denied our claim, asserting that our furnishings must have had a moth issue prior to the company taking custody of them. The company also relies on the terms of a standard Storage Agreement, which it claims absolves it of all damage to a consumer's property, even when it has taken custody of the property as part of a contract to safely and carefully handle and move the consumer's possessions from one location to another. As for the missing items, NorthCoast never acknowledged our communications regarding the items and completely ignored our requests to search their facility for the missing property. We are out-of-pocket thousands of dollars due to NorthCoast's failure to properly care for and deliver our household possessions.

    CubeSmart Self Storage

    CubeSmart Self Storage

    (7 reviews)

    A Complete Disaster…read more If you value your belongings and expect even a shred of customer service, RUN--don't walk--away from CubeSmart. Our experience at the Warrensville Heights, OH location has been nothing short of a nightmare. My husband and I rented a 10x25 outdoor unit at this location in September 2024, and in February we discovered our worst fears: water, ice, and slush covering the floor of our unit and ruining our belongings. Cardboard boxes soaked through. Art and personal items warped and destroyed. A leaking roof and faulty door allowed snow and rain to pour in, and it had clearly been happening for some time. When I called the office, no one answered--even though it was during business hours. I left a message and eventually found an employee outside. Instead of offering help, this employee had the audacity to shrug and say, "You don't have our insurance, so I can't help you." Are you kidding me? Forget basic human decency--CubeSmart won't even take responsibility for their own faulty unit! We reached out to management, only to be met with cold indifference and zero accountability. The manager outright refused to speak with me because my name isn't on the contract, even though we both share and pay for the unit. What kind of ridiculous policy is that? To make matters worse, the official line we've been fed is that CubeSmart is not responsible for damage caused by leaks and poor maintenance unless we have their insurance. This is a clear and intentional evasion of responsibility. We do have insurance, but that's beside the point. This isn't about insurance; it's about a complete failure on CubeSmart's part to provide a secure storage space, which is literally the only service they are supposed to offer. Instead, we were ignored, dismissed, and left to deal with the destruction of our belongings on our own. CubeSmart's Warrensville Heights location is a textbook example of how NOT to run a business. Zero accountability, incompetent staff, and a manager who refuses to engage with customers or take responsibility for the state of her facility. If you want to store your belongings in a leaking, poorly maintained box with absolutely no help when things go wrong, then by all means, rent here. But if you care about your property and expect basic customer service, find literally any other storage company. We'll never use CubeSmart again, and we'll be warning everyone we know to avoid them like the plague.

    Really bad experience. Maintenance lacking throughout my use of this location…read more Entrances don't work, all customers are locked out of bathrooms , carts are impossible to find, entire outside is a junkyard. When I checked out the manager didn't even know what to document he should provide! And to top it off I felt this place was wildly expensive and definitely not worth a fraction of what it cost.

    Security Self Storage - selfstorage - Updated May 2026

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