I love the facilities and the fact they climate control. It's always clean and I have not notices…read moreany rodents or anything. In November it will be one year renting with them. My only concern is the cost of my small storage place is increasing every few months.

Imagine if you were blind and someone told you can't have your blind cane. Imagine if you have a…read moreheart condition and someone told you you can't have your pace maker or AED on hand. Sounds ridiculous right? That's what happened when we were approached by the store manager, Tesean, and accosted for having a service animal. The dog is there for life saving measures. He is NOT an emotional support dog and there is a major difference, specifically almost $60k in training difference. We tried to educate Tesean Millington on the severity of him insisting we were breaking the facility's policy of no pets. We calmly informed him the very act of him asking us for documentation is a violation of my partner's rights. He persisted and instead of standing down to take the time to go research to verify the truths we were explaining to him, he kept talking over us and asserting we can't have our dog there. He even took his harassment to another level by afterwards calling to report us to his superiors claiming we threatened him. So now refusing to show you paperwork you have no right to ask for and asserting if you continue to harass us we'll report you to ADA is threatening and being belligerent. I'll add if that were true, if it means the protecting the health and safety of my loved ones, I will undoubtably defend them with the utmost passion. My dog was wearing his vest and leash at all times with the exception of him laying down. He is now 14 years old and having the jacket on while down impedes his job to alert. When I showed him the service vest literally laying next to the dog and informed him he has a job as a service animal, Tesean did not move on. He continued to harass us. It's absolutely disgusting the behavior Tesean Millington displayed and his actions prove he is manipulative and takes no accountability for the mistreatment of a disabled Veteran. Shame on him for lying on us in the interest of being right when he's clearly wrong. Thank you to his counterpart, Diana, who I spoke with on the phone who had compassion something Tesean clearly lacks.

Fantastic customer service and easy flowing move in…read more I booked online (for best rates), called a few times, and spoke to Shay and Dion, who were very kind. I was in need of a rental unit to accommodate 3 dorms. I rented a 5x10 and STILL had space leftover !! Move in day went smooth as butter. Nice premises, clean facility, and plenty of spacious rental options. I look forward to continuing to do business w this business.

Our storage unit was on the second floor. There was water from pipes above that covered the floor,…read moreand got into our unit. ruining books, yearbooks, diplomas, and other important items. The manager shrugged her shoulders, said she didn't notice water, and told us to file a claim. That was last year. This year, all of a sudden rodent traps are everywhere and the place stinks like wet animal. We found 2 dead rats in our unit, and the mattress and couch were ruined from feces. The second floor units are NOT enclosed, just chicken wire for a ceiling. We had purchased insurance, and now we find out it only covers up to $500 for rodents. Clearing out now.

Ms. Talitia Ricks was extremely helpful in explaining the differences between sizes to determine…read morewhat I needed. She was very professional. I have never needed a storage facility before so I didn't know what to expect. Both times I have spoken with Ms. Ricks, she provided excellent customer service. I would like her to know how much I appreciated it. :) She works in the NN office on 79th Street (zip 23605) ~ Tracie Morgan

AAAA Storage is a great storage facility. The people there are very professional and friendly. They…read moretreat you as if they have known you forever. The rates are fine and the specials they have help you to store your items if you are on a budget. I recommend them for your storage needs Edward and Tammy Watlington

So it's that time of year for college students to pack up forms and apartments and go home for the…read moresummer or go home permanently and find a job. The storage facilities are jam packed and this facility had 1 unit pop up after fulfilling the wait list they had for months! It was meant for us! Stephanie, the property manager, was wonderful to work with and very informative. She made this process EZ!!

From the owner: Voted one of the Top Self-Storage facilities for 2020! We provide your things all of the comforts…read moreof home, and more! Self-Storage at E-Commerce Center of Hampton serves residents in the Hampton Roads area and beyond! Enjoy a high-tech/high-security facility featuring keyless access to our temperature and humidity controlled self-storage units.

Why have posted office hours if no one is in the office to help. They tell you everything is…read moreonline. Okay. You still have to call customer service to get access to the storage facility and your lock code, and you better hope they give you the correct code the first time or you'll be sitting on hold for another 15-20 minutes to hopefully actually get access to the unit you pre pay for. Customer service is slow and not helpful at all. As a new customer you'd think they'd want to really real you in to get your business. They're just lucky this is the closest place to my house. NOT WORTH THE HASSLE

I had an excellent experience here. I was welcomed by a very upbeat and charismatic manager who is…read morevery passionate about her job. She makes you feel welcomed and made me want to keep my stuff stored in my unit even longer than I'll need it for. I've already recommended this place to several people and I know they'll have the same experience I did. I wish people would be this enthused about their job.

The staff are friendly and professional. I liked how close the facility is to my house, but I opted…read morefor the new one near CNU. It's clean and neat even with the final construction. The temperature on the ground floor is comfortable. I think storage units are expensive but they definitely provide a great space for our stuff.

Super helpful staff (seriously, Nigel was great!) who think of every detail to make your move/…read morestoring process seamless. Best rates around this area and very convenient location!

We came in to look at the different sizes they had in climate control. We were helped by Jennifer…read more She was professional and very kind. We brought our infant son and she was very playful with him. We chose a size and did the paperwork right away. I highly recommend them. They even have a moving truck, free of charge for clients to use.

Tammy Cheek is the best. She is friendly, kind, professional, and very informative. Great place to…read morerent. I would not work with any one but her. I love my storage space in Hampton at Extra Space Storage. Thank you Tammy.

Ms Carla is an absolute darling lady she is very understanding and was able to help with everything…read morewe had to get done and kept us updated on anything revolving our unit

Great service In and Out even though I found myself going there last minute it was a hour before…read moreclose and she was still super helpful and even walked me out to my storage unit just to make sure everything was in order.

My first time renting a storage unit and Jazz was so helpful! The unit is secured and the size and…read moreprice are reasonable priced

The entire process was fast and easy to complete. I was able to begin a lease and have access to a…read morestorage unit immediately. The prices are more than fair. I spoke with Jazz and she was very knowledgeable, quick on her feet, and welcoming! I would highly recommend. Last thing I'll say is these units sell fast so call or make your way immediately!

No standardized process across locations. Employees providing different information, stipulations…read morenot listed anywhere on company website. Return phone calls nonexistent from district office.

This is one of the worst companies to do business with. From today's experience, I was planning to…read moreclose out my account and remove any items from my storage bin. I drove up to the gate to input my key code and it said "access denied." Thinking maybe my key code was incorrectly dialed in. I tried again and the same thing happened. Ok then, let me go into the office and see what's up. I gave the peoples my name to look up my account, and I forgot the exact date I started with them. Today's the 30th, they told me I was ONE DAY LATE from paying my bill, so they mentioned they put a padlock on my storage unit. Then up to this point, everything is all good. This is the dialogue. "Ma'am, I'm going to close out my account today. I don't think there's anything in the unit but wanted to double check and recover my lock." "Sir, well since you are a day late, we locked up your storage unit. We can PRORATE you a price for a day, so you can grab your items." I'm thinking to myself, are you serious, 'PRORATE You a Price.' They also Had to mentioned that if I left any items in the unit they will charge for cleaning it out. Shaking my head at all this nonsense, for one day. So it's totally my fault not coming beforehand and I get that, but the principle of the One Day is driving me crazy. Just be aware, also the Prorated Price was $5 for one day. I recovered my lock and in the unit was only a folded up moving box. If they wanted $5 they could of just asked me for it instead of this nonsense. Lesson of today, "Don't be ONE Day Late or You'll pay A Prorated Fee.' Guaranteed!!!