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    Extra Space Storage

    2.9 (42 reviews)
    Closed • 6:00 am - 10:00 pm
    Updated a few days ago

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    "" RAT INFESTATION"" NO LIES!! On October 2, I rented out a unit from this business and don't get me wrong, the staff is super nice. I wanted to get clarification on how much my bill would go up after the three month promo and I was told that it would go up to whatever the market pricing is which I thought was rare Because who would rent a unit not knowing what they're going to pay and one of the staff members basically stated that if the bill went up to something I didn't want I can give my notice before I moved out. Long story short the next day was my second round of bringing things to my unit. I saw two staff members coming out of the building where my unit is with full hazmat suit on booties over their shoes, gloves and masks so I asked them was it safe for me to go in and they said that they were only cleaning the place and didn't want to get dirty. Fast-forward to October 31 had my vehicle packed with items to take to my storage unit and I went on yelp to see if they were open on Halloween. Scrolled down to read reviews and I have no idea how I missed them. The complaints were talking about a rat infestation so I immediately panicked a little. I get back to the unit soon as I get out of my car open the door to go inside the hallway there was rat feces on the ground rat feces all inside of the complex in random areas. I opened up my unit And lo and behold rat feces in my unit. I drove back to the office explain to the staffer that was there what I saw and she basically told me that I had insurance and I could take pictures if I had any doubts and I told her there was no way I was keeping my product in that storage unit at all. She told me that there was a rat infestation and she apologized and basically told me that once I moved out to make sure that I wiped down everything and to wear a mask and gloves which I was going to do anyway. I explained to her that I was immediately moving out and I would probably have my things out by Sunday before the next billing cycle so i went home to grab everything I needed. I had on a white hazmat disposable jumpsuit and my booties, gloves and a mask. I had disinfectant sanitizer spray, paper towels and I took plenty of pictures. I laid out a huge 55 gallon black trash bags on the concrete and every single thing that I pulled out of that unit was disinfected. I oversaturated items and needless to say 27 days after I checked in I was fully checked out so if you're reading this review, make your own decision, but I will tell you that that place is definitely infested with rats. I'm not going to say the whole complex, but my unit was 613 and that's the same building that I saw the staff coming out after they went in and sprayed it down and mopped. I think that it was pretty crappy that they didn't tell me when I first went there that they were having a rat infestation problem because I never would have rented. I am so thankful that I was able to only stay there for 27 days and none of my items were damaged. I did not give them time to have all of those rodents go through my things. I'm kind of upset with myself for not thoroughly reading the reviews before I went there but the day that I rented that unit I had already been to four or five different other storage unit places and I definitely read their reviews so I don't know how I missed this one. Again the staff were very nice but they really need to tell their customers of the situation that they have. I'm sorry you can't be that money hungry to where you're not telling people that you have a problem with rats. If they would've been honest and told me this when I asked the question the second day after I rented the unit, I would've never put my things in that storage unit some of the pictures that you see below our pictures of the rat species throughout the complex and the building where I had my unit and also how I oversaturated and sprayed down all of my belongings that I took out of that unit before I put those items back in my car and took them home. Use your own judgment, but definitely read the reviews. all the pictures below below show the rat feces on the floor throughout the building where my unit was and also my pictures of the items that I took out of storage how I saturated and sprayed everything down abundantly.

    Rat feces
    Julie H.

    Paid premium for "Climate Control". Their Climate control unit was broken for several months. I had a big RAT infestation with rat feces everywhere. Finally moved out and found water damage on belonging that were ruined.

    Rat damages

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    10 years ago

    Great customer service. Philip was amazing and he took time to find what we were looking for. 2 thumbs up Philip.

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    9 years ago

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    Review Highlights - Extra Space Storage

    “Tony welcomed us in, asked the important questions as far as size needed and length of time we would need to rent.”

    Mentioned in 3 reviews

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    U-Haul Neighborhood Dealer

    (21 reviews)

    Came here and rented a small truck to pick up furniture I bought. The guy at the counter was so…read morenice an he was getting everybody done fast. Even though there two people ahead of me I did not have to wait to long. I enjoy the coffee they have while I was waiting for my turn. When he wrote me up he did a great job. He walk me out to the truck and make sure I was able to work everything. He really took some extra steps to make sure I was comfortable. Same guy help me when I came back and he really took good care of me then to. If I need another truck I will come back here. It was very good service.

    as soon as we walked in we were greeted but as soon as my bf started speaking the guy helping us…read morerudely said "idk spanish" i understand not knowing but you can be more professional or nicer anyway unfortunately they only had the biggest size available which is weird cause there were 6 smaller ones but he said there were holes in the all those oil tanks??? we don't question it and go head to where we needed but as soon we opened the hatch oml it reeked of dead animal idk what type but something died in there. one ew second aren't they supposed to check what's left inside after someone returns it that means that smell, they knew about ??? or someone ain't doing there job and we couldn't even return it or use a different one cause that was the "only one they had " it made everything it we put in there literally smell like death

    Extra Space Storage - selfstorage - Updated October 2026

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