Quick, friendly service. I was able to access the storage unit right away. Easy to access any day…read moreof the week. They treat you like you're family.

I have been a customer for 5+years and Tammy has always been very accommodating. Tammy is extremely…read morehelpful, kind, down to earth and so much more. Thank you so much for everything Tammy. Aside from great customer service, this storage location is perfect. Never had any issues and/or concerns. If you are looking for storage space please consider this location.

Wonderful experience, clean and safe area. Kind I was able to get an storage unit the same day.read more

The best services possible for storage. Extremely well maintained, friendly staff and accessible…read morefor large trucks. The best prices for the unit sizes. I've been a customer several years

Let's start with customer service. Liz is not only super sweet but super helpful. The Mr. decided…read morewe need a storage facility so here we are. They had a really good deal for three months, so that's how much time he gets. Not a bad price 50% off for 3 months.

Convenient location, clean facilities in great condition, and accommodating staff that includes…read moreLoraine, Liz, and Emily. Recommended to people with storage need in the MoVal/Riverside area. Edit (2024): after being a loyal and responsible tenant for 3+ years, a small disagreement regarding long-term leasing and prepaid option came up. Though the discussion was not the smoothest, management kept the communication open (both phone and email) and showed willingness in working with their tenants. I appreciate the efforts, and I hope they will keep it up in the future.

Great experience. Vincent and Anthony were very helpful and the storage prices are very affordable.read more

I reserved a uhaul truck in Moreno valley Calif on Sunnymead two weeks in advance when I got there…read more that Saturday I was told They didn't have the truck or the trailer I needed to tow my car so they sent me miles away to Riverside after trying to get me to drive 30 miles to Hemet California to pick up a 26 foot truck when I only needed a 24 foot truck when I got to riverside the 26 foot truck was there but there were no keys so Saturday was a bust and I had to pay movers for their wasted time I went back Sunday and discovered they charged my credit card $286 that Saturday so Sunday I didn't have enough left on my card because I had took most out for cash. They said they don't take cash which turned out to be a lie when I called the1- 800 Number so my daughter had to come down there and use her credit card. It took them all day to get me a truck and a trailer so I wasn't able to move Sunday,Monday packed everything up get on the freeway to San Diego 20 minutes later light comes on no gas I have to pull off the freeway me a 70 year old woman driving a 26 foot truck by myself with my car on a trailer to a gas station when I finally get to San Diego I unload the truck take it to the place they told me to,to drop the truck and trailer off at and was told they don't take trucks that big or trailers so I'm given a new address miles away when I dropped off the truck the place was closed I refused to put another drop of gas in that truck and they received their truck in excellent condition like they gave it to me and they had the nerve to charge my daughters card $186 more for late fees and no gas after they assured me, they wouldn't charge her because of the inconvenience they caused me SHAME ON you U-Haul give my daughter here money back I think refusing to accept my cash was a racist move because a white guy before me pay cash and there was no issue but when I wanted to pay cash I was told straight out they don't accept cash until I called the 1-800 number and the lady told them over the phone that's not true but by that time my daughter had come down and paid for me with her credit card because she and her husband were trying to get on a flight to Florida, so they not only inconvenienced me, they inconvenienced my family and then don't wanna man up and take responsibility. I was so tired and fatigued. I couldn't even think straight my sugar and blood pressure was out of control I was so exhausted they're lucky I didn't run into something and tear that damn truck up I was so drained by them and their incompetence GIVE MY DAUGHTER BACK HER MONEY U-Haul

Gail is awesome! She's been very helpful and understanding of my storage needs and any concerns…read moreI've had, definitely recommend coming here!

Linda was the most helpful and genuinely caring. I would definitely rent here again. I had no…read moreissues here.

Quick and convenient, pretty easy to get in and out of. Little pricey I think but I mean for…read moreCalifornia it's not too shabby I guess

I call this place tha day b4 2 getta storage unit & let him know that I'd there tha next day 2 put…read moresum stuff in storage. When I git there...no1's there. I call tha fone# on tha door & tha guy tells me he's runnin errands & will b back in 30 or 45 minutes....I'm sure Xtra Space Storage on Box Springs appreci8s their bizniss....

I should've did my research on this company because this place is a scam! They bait you with low…read morerates so that you could move all of your stuff in. Then 3 months later they'll raise the price of your rent to what ever price they want. I tried calling their office to see if the price could be negotiated but they were not willing to work with me. So now I have to move again. Supposedly, this company tends to raise their prices to what ever they want whenever they want. I've heard someone say they started out paying $30 per month only to end up paying over $150 per month in less than a year! I think this company preys on the fact that moving is a stressful thing to do, so they expect people to deal with price increases rather than move. Not me! Luckily I only have a few things to move but I can't imagine how people with a lot more stuff to move are coping right now.

Spencer was phenomenal my mom has a storage here and it's been great to see someone take extra…read moresteps to help my mom through some hard times. They helped my mom today work through some questions and concerns. This facility is always well kept when I bring my mom and the staff is very supportive. Thank you guys Spencer and the technician that was also present today!

This review is because of the poor customer service Martin my senior citizen father and I. If you…read moreenjoy extremely rude people then this is the place for you. Otherwise you may want to do as we did and take your business elsewhere.

******DONOT RENT FROM HERE****** My unit was broken in 2 and…read morethey did absolutely nothing. Said nothing they can do about it. They said report it and if they won't pay u, we not either. Zero stars for them

This is the only substance FaceTime recommend I've had to use them two times in the last 20 years…read more They've always been very helpful very patient amazing customer service. The only thing I would say is if you have to rent from them get the unit on the outside because the last six months they've had it a few people hit the storage unit on the inside my sister-in-law being one they hit her unit three times.

Security, security, security!! Obviously the cameras don't work. Whatever cameras there are. The…read morelocation doesn't help. It's a free for all for the tweakers. You like your stuff? Don't store it here.

They are the best what they do. This site manager, Shawn is…read morehighly knowledgeable, responsive and he responded every time I called. Try other storage places and I guarantee 9 out of 10 will not answer. And if you leave message they may call you in a day or so, if you lucky. Shawn the site manager goes out of his way to help his customers. I wish I can find manager like him for my business. Extra Space Storage at this location is fortunate to have such a qualified site manager.

The infestation of rats at this location ruined my belongings and my entire experience. Any…read morecontainer / items that wasn't perfectly sealed was covered in droppings, including my cherished stuffed animal collection. Despite having zero food in my unit, the rodents were bold enough to carry their own food inside. I have pictures. To make matters worse, management increased my rent during the height of this infestation and refused any refund when I terminated my lease early. To top it off, they don't even allow you to tell the truth about why you're leaving; the move-out process forces you to choose from their preselected responses instead.Unless you want to risk exposure to Hantavirus, stay far away from this place. YELP needs to have a zero rating option.