They are the best what they do. This site manager, Shawn is highly knowledgeable, responsive and he responded every time I called. Try other storage places and I guarantee 9 out of 10 will not answer. And if you leave message they may call you in a day or so, if you lucky. Shawn the site manager goes out of his way to help his customers. I wish I can find manager like him for my business. Extra Space Storage at this location is fortunate to have such a qualified site manager. read more

I do not recommend this store facility it has rats in also rat droppings I got hurt up in the storage when I went to get somethings out of storage, it was a rat in there. That was my second time going into my storage and it had rat droppings in it. I do not recommend the storage to no one. I talked to someone it seemed like she was concerned about me getting hurt and a rat being inside my storage, but she never followed up with me. I filed a complaint by phone and no one never called me back. This is what found in my storage at extra space and after I seen this I moved on from extra space storage. If anyone is renting from extra space storage on Perris blvd please be careful read more

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The infestation of rats at this location ruined my belongings and my entire experience. Any container / items that wasn't perfectly sealed was covered in droppings, including my cherished stuffed animal collection. Despite having zero food in my unit, the rodents were bold enough to carry their own food inside. I have pictures. To make matters worse, management increased my rent during the height of this infestation and refused any refund when I terminated my lease early. To top it off, they don't even allow you to tell the truth about why you're leaving; the move-out process forces you to choose from their preselected responses instead.Unless you want to risk exposure to Hantavirus, stay far away from this place. YELP needs to have a zero rating option. read more

RAT INFESTED!! This storage place has a rat problem!! I though we were the only unit but i just looked on yelp and I seen others with the same problem. No food in our unit and some how we still keep opening our unit to a new rat every visit! read more

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**Rat Infested!!! *** Take your stuff somewhere else! We just moved into this unit a month ago and have caught 7 rats in our unit in that timeframe. Most recent visit we caught 3 rats including one that was pregnant. Our unit is now cover in rat feces and urine and a good portion of items will likely need to be thrown away. We have mentioned the problem to staff multiple times which clearly does not care about the problem or keeping the property clean. If I could give 0 stars I would. This place used to be great as my family and I have had units here in the past years with no issues! Stay away and don't store your items here! read more

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"" RAT INFESTATION"" NO LIES!! On October 2, I rented out a unit from this business and don't get me wrong, the staff is super nice. I wanted to get clarification on how much my bill would go up after the three month promo and I was told that it would go up to whatever the market pricing is which I thought was rare Because who would rent a unit not knowing what they're going to pay and one of the staff members basically stated that if the bill went up to something I didn't want I can give my notice before I moved out. Long story short the next day was my second round of bringing things to my unit. I saw two staff members coming out of the building where my unit is with full hazmat suit on booties over their shoes, gloves and masks so I asked them was it safe for me to go in and they said that they were only cleaning the place and didn't want to get dirty. Fast-forward to October 31 had my vehicle packed with items to take to my storage unit and I went on yelp to see if they were open on Halloween. Scrolled down to read reviews and I have no idea how I missed them. The complaints were talking about a rat infestation so I immediately panicked a little. I get back to the unit soon as I get out of my car open the door to go inside the hallway there was rat feces on the ground rat feces all inside of the complex in random areas. I opened up my unit And lo and behold rat feces in my unit. I drove back to the office explain to the staffer that was there what I saw and she basically told me that I had insurance and I could take pictures if I had any doubts and I told her there was no way I was keeping my product in that storage unit at all. She told me that there was a rat infestation and she apologized and basically told me that once I moved out to make sure that I wiped down everything and to wear a mask and gloves which I was going to do anyway. I explained to her that I was immediately moving out and I would probably have my things out by Sunday before the next billing cycle so i went home to grab everything I needed. I had on a white hazmat disposable jumpsuit and my booties, gloves and a mask. I had disinfectant sanitizer spray, paper towels and I took plenty of pictures. I laid out a huge 55 gallon black trash bags on the concrete and every single thing that I pulled out of that unit was disinfected. I oversaturated items and needless to say 27 days after I checked in I was fully checked out so if you're reading this review, make your own decision, but I will tell you that that place is definitely infested with rats. I'm not going to say the whole complex, but my unit was 613 and that's the same building that I saw the staff coming out after they went in and sprayed it down and mopped. I think that it was pretty crappy that they didn't tell me when I first went there that they were having a rat infestation problem because I never would have rented. I am so thankful that I was able to only stay there for 27 days and none of my items were damaged. I did not give them time to have all of those rodents go through my things. I'm kind of upset with myself for not thoroughly reading the reviews before I went there but the day that I rented that unit I had already been to four or five different other storage unit places and I definitely read their reviews so I don't know how I missed this one. Again the staff were very nice but they really need to tell their customers of the situation that they have. I'm sorry you can't be that money hungry to where you're not telling people that you have a problem with rats. If they would've been honest and told me this when I asked the question the second day after I rented the unit, I would've never put my things in that storage unit some of the pictures that you see below our pictures of the rat species throughout the complex and the building where I had my unit and also how I oversaturated and sprayed down all of my belongings that I took out of that unit before I put those items back in my car and took them home. Use your own judgment, but definitely read the reviews. all the pictures below below show the rat feces on the floor throughout the building where my unit was and also my pictures of the items that I took out of storage how I saturated and sprayed everything down abundantly. read more

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COMPLETE RAT INFESTATION - Proceed with Caution Please take previous reviews seriously. A family member stored their belongings with Extra Space Storage and ended up losing nearly everything due to a severe rat infestation. Irreplaceable valuables, sentimental items, furniture, appliances, and more were destroyed--chewed through, clawed, and contaminated with urine and droppings. When we brought this to management's attention, we were advised to file an insurance claim (which we had paid for). Unfortunately, the insurer disputed the value of many items and outright denied coverage for others. We even requested a unit on the opposite side of the facility, hoping for better conditions, but that space was also overrun by rats. It has been devastating to watch a loved one lose the possessions they worked so hard to acquire, with no accountability or support from the company. We are now exploring legal options and urge others to reconsider storing their belongings here. read more

Paid premium for "Climate Control". Their Climate control unit was broken for several months. I had a big RAT infestation with rat feces everywhere. Finally moved out and found water damage on belonging that were ruined. read more

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I just moved my stuff in like 2 months ago. The guy says the monthly price may go up "a couple dollars", since it's month to month. I just got a lovely notice it will be going up $100! Then I read there's a lawsuit against them for this exact thing! Y'all should be ashamed of yourselves. I'LL BE MOVING MY STUFF AGAIN! read more

My mother pays $300 a month with rent continually increasing. Shes been there 13 years, and our belongings are completed destroyed due to an active rat infestation. I was literally in a mask and gloves trying to take photos as rats were still in my unit, as of yesterday. There are fresh rat droppings in the hallways and front door to unit. They have chewed all of her wooden shelves and wooden antique water bed. We need to speak to someone ASAP to get this resolved and help to pull out all the things that need to be thrown away as the rat feces are everywhere. This is a severe health issue. We have spoken to Management and he has been great. But we would like to petition her rent to be decreased and or paid back partially. We need to throw out so much more and need someone who can exterminate and safely pull out these items that are full of fresh rat feces. This unit is also a climate controlled unit and that is why we pay so much more. My mother is devastated beyond as she had so many antiques etc that now have urine, chew marks and feces on everything, as well as so much more. Who can I escalate this issie too? These are not all of the photos. I can't get through to the back safely as there are still rats in the unit, again. Is there an owner of the facility to contact? Thank you.​ read more

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I moved out of my storage on February 2, 2025 and it was paid in full. I spoke to a young man on the phone and told him my move out date. Five of my friends with 3 trucks moved everything out of my unit. In February I got a call stating that I need to pay for my storage unit. I explained to Brian that I had already moved out of the unit. I did everything he asked me to do, which was leave the door up and take the lock with me. The bills kept coming saying that I need to pay for my unit. Brian sent me a email asking for permission to cut off the lock. I explained to him that I have my lock and I left the door open, I even sent him pictures of my lock with their sticker on it. I told him I would not give permission to cut someone's lock of the unit I had rented. It wasn't my lock. He told me he was going to send the bill to collections. Please don't do business with these people, they have a class action law suit against them for tricking people to rent their storage units at one price and then going up on the storage unit, it's called switch and bait. read more

WARNING This is the worst storage place in Moreno Valley ca THEY ARE CRIMINALS!!! I started paying 148$ a months I now pay over 377$ and my unit has been broken into multiple times. Biggest mistake of my life. Late fees 75$ plus 15$ dollars a day so my 377$ turns into over 450$ for one month so never pay late NEVER! YOUR STUFF IS NOT SAVE !!!! They want to auction your stuff! Turn around find a new stop! ALL THESE OTHER REVIEWS ARE FAKE nobody likes this place lol weekly break ends read more

Amazing we had the unit for an entire year. It was enclosed and ventilated everytime we went to check our unit it was clean and organized. We just finally purchased our first home and it's nice to know our things were protected. Kimberly was exceptional assisting us with closing out the unit and went over all the things needed to make sure it's a clean exit. Thank you extra space. I wish the pricing was lower but it's worth the price for the inside storage units. Meghan Kimberly and Tony made the process very easy and were very personable. We had a little snag on the closing and move out date and they were very kind and helpful moving things around with no stress added. read more

I have been using Extra Space since 2017 & they have always been so wonderful! The staff has always been so helpful and Kim has always been wonderful to me and very professional! Customer service is hard to come by these days, but Extra space has always been great! read more

Extra Space Storage is a safe and convenient storage solution for me. I have had this unit for 7 years or more and the staff is always professional and helpful. Jennifer always has a great attitude and is very courteous, read more

I was helped by one the most friendly and knowledgeable representative Steven today. It was pleasure doing business with him quick and efficient. Thank you Ms. Ross read more

Needed a storage with climate control. Extra Space Storage on Perris is very well kept. no appointment, no reservation, we walked in to ask if anything was available. Tony welcomed us in, asked the important questions as far as size needed and length of time we would need to rent. He was very helpful, extremely informative and made sure we got exactly what we needed. So glad we stopped in! read more

Everything was perfect ! The customer service is impeccable unlike any other. They really show compassion and care when it's needed the most. They went above and beyond to make sure my needs and expectations were met. I was treated as if I were part of there family. I would recommend this location hands down. Kim and Tony are the best !!! read more

I actually enjoyed doing business with this company initially, but after about 3 months they did the classic bait and switch: they announced, like any Loan Shark would, an astronomical increase in my rent by about 40%, with just a 10-day warning, which I think is illegal. Other than that foul play on their part everything was lovely. read more

I made a reservation based on the price listed on the site at the time ($88), but when I tried to complete the rental (prior to the date on the reservation), the price listed was $117. I called the facility and the manager told me that she could refund the money after I paid the $117, framing it as a one-time favor to me, regardless of the fact that I have an email confirmation of the $88 price in the reservation confirmation email. When I responded that all I was asking for was the price I was quoted in my reservation, which was supposed to be "locked in" by the reservation, she told me that it was clear from our conversation that it wasn't a good fit. She also made clear in our conversation that this has happened before. I'm not a fan of the bait and switch, so I will steer clear of this facility, and I would recommend that other like-minded folks do the same. read more

This place is awesome great customer service always on top of everything I couldn't ask for a better place everything went super smooth definitely recommend them to anyone read more

Spoke to Ben this morning and let me tell y'all he was easy going professional and definitely helpful !!

Shawn Willis/Asst. Mgr is totally awesome here at the Moreno Valley location. My storage unit is over 500 miles away and I needed to make several payments at once and Shawn took care of me in minutes a total lifesaver. He even took it a step further and contacted the location to ensure that everything was taken care of! I will totally refer all my friends and colleagues to Shawn here in Moreno Valley! Exceeded my expectations! Thank you again Shawn! read more

Amazing service Ben was great gave us a great deal and was kind. The storage was clean too great business!

I just cleaned out my unit after 9 years. The complex is always so clean. I needed help with large items that needed to go to the dump. I spoke to Michael Cramer the assistant manager about the removal of those items. He recommended Hugo who took care of them for a very small fee. I have been totally satisfied with this location. read more

Korie provided a great service and information . I was quoted a great rate. I will definitely be recommending extra storage to my friends and family, thanks again Korie read more

Disgusting and RAT INFESTED!!! Do NOT rent a unit here, you will regret it! We've had to throw away practically our entire unit, WHAT A WASTE. Renting this unit was pointless since we've had to trash a large majority of the things stored here. Doesn't matter how properly sealed your belongings are, the RATS will CHEW through everything! Chew through cords! Plastic! Our entire mattress set! Important documents! Oh and shit all over EVERYTHING in the process! I'm so disgusted!! THANKS FOR NOTHING!! Hundreds of dollars wasted , GO ELSEWHERE I wish we had! read more

Best experience ever! Korie is very knowledgeable and went above and beyond to make us happy! Our storage unit is so clean just like the facility. Even with everything going on we're about to get all our questions answered and have easy access to get to our storage. Have been to a few other storage facilities in Moreno Valley and this one is by far the best one! read more

Rat infested. There are disgusting rat droppings all over my unit. The rats have chewed through furniture, hats. I'm having to throw out expensive, gently used items. This is an outdoor unit so it's filled with dirt, webs and dust. Constant rent increases despite the rat infestation. Don't trust your valuables in this place, you'll be sorry!! read more

Extra Space Storage - Rat droppings - Self Storage Near Me - Moreno Valley, California

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This establishment has been raising their fees too frequently, last $15 increase was in August of 2016 and not even a year later, another $15 increase with no notice given?! $30 increase in a year? This location has my current (telephone, address, email) information and I was NOT notified of another increase but if I don't pay, I'm late right? This is absolutely ridiculous. I will be looking elsewhere because we are not made of money to have our rates increased this often and with no notice. Add to this their unprofessional employees which means unacceptable customer service. They're rude, they make you wait long periods and do not treat you with common courtesy or respect. There were occurences at this storage facility and I was also not notifed of my belongings being in possible danger. Unacceptable! I do not reccomend this place at all. Look elsewhere. read more

Michael was awesome!! He helped my wife get set up and everything was so quick & easy! Despite the Corona virus life goes on and we were needing to store my mother-in-laws items due to relocating her to a safer place. If anyone in the Moreno Valley needing storage come check them out! Reasonable and professional read more

They're liars who don't care about you. Korie seems to be in charge. She is a complete scumbag. I reserved a unit. Showed up and they said the prices changed and that the rate expired. Then they tried to rent out the same unit at double the rate even though I had an email confirmation for the lower price. Wasted my time with no apology or anything. Worst experience ever! read more

Like Lindsay S., I also lost everthing in this fire from Summer of 2013. I'm still devastated. I lost over $40k worth of prized collectibles, only a fraction of which insurance could cover due to my policy limits. I don't fault ESS for the fire happening - things will happen (though I find it ridiculous that code enforcement does not MANDATE that these facilities have sprinklers throughout their hallways - come on!) but I'm beside myself at the way this event was handled by the facility. I, too received a casual voicemail the day after this happened. Thinking it was a collection call, I ignored it because I had already paid and was never late in the 5+ years I had been renting there. It was only later that I saw something on the news about a 4-alarm fire in Moreno Valley and found out that way. Then, of course I began calling repeatedly only to be told yes, there was a fire and when I gave my unit #, they said it was a total loss. Nothing else. So, I drove down there that weekend and found the place completely closed - even the rental office - and the gates locked down. If anything happened to be remaining from my unit, I couldn't even get in to see/retrieve it. Finally I went back midweek the following week (60 miles from home, had to leave work, etc etc etc) to find someone working, but telling us we couldn't go back into the area where the fire was. By then, the entire area was surrounded by chain link fence and filled with at least 10 workers who had been hired to clean up the mess. Several other renters were there, and we were all trying to just see what we could, hoping to find something salvageable in the piles. They said we couldn't be there because it was too dangerous. Well, they were all in plain clothes themselves; a couple had hard hats on. I would have gladly signed a waiver releasing anyone from all liability if I had just been allowed closer to the remains. Obviously nothing was on fire; it had been a week by now. I would have taken full responsibility. Some people store junk; I happened to have very valuable items in my unit and I was praying that anything whatsoever might still be left unburned. I asked the men if they had seen any remnants of pinball machines. Yes, I had 3 of them in my unit. They said no, nothing like that. Are you telling me a full sized arcade game burned so bad that even the metal parts inside couldn't be recognized? To this day, I feel something very fishy went on there and although the MV fire dept has been very courteous when I've asked about the fire report, the fact remains that they never completed an investigation or found a cause. I check Craigslist weekly for my things because I have this horrible feeling that they were stolen before the fire, and then the units set on fire to cover it up. I'll never know - unless I find a great psychic someday - but I'm still angry that I wasn't allowed near my belongings, however charred they might have been. read more

Customer service wasn't bad. The guy was nice and the lady actually seems like she cares. We started off pretty good, but the longer you rent the storage with them, they up the price on you. We didn't know that the longer we rent the more we pay, but it seems like they pick and choose who they raise the rent on Because we talk to a few people and they been there for a few years and didn't get charge more until recent. Beside them raising the charges, I constantly always find random things in front of my unit. I found a pile of clothes with bags before and a pile of boxes with random things coming out. It's like people were throwing their throw away items in front of my unit. Sorry but I'm giving this a low ranking. A lot of people is struggling for money, and you would think...the longer you're with them they will give you a discount or a bonus of some sort, but instead they charge you more. read more

I've so far only had my unit for a couple of weeks, but the positive comments others say on their reviews is true. The staff here is super friendly and helpful, the units look like they're brand new (I was surprised to see some comments say they've rented here for years and I thought this place has only been up for a few months based on the pristine condition). The climate inside also is very neutral, I have no worries that my personal belongings will be just fine in this storage facility. read more

Rented a 5 x10 unit. Clean facility with very friendly staff. Was very quick and easy to set up and a great deal!

Annoying how the price just keeps raising!! We are moving out at the end of the month, and they won't refund us back the extra 2 weeks we had to pay for. read more

Customer Service is a service that was not provided well today. The "ASSISTANT MANAGER" Jason Simmons was not pleasant and was slightly rude; he raised his voice as he rambled on and on and didn't really take the time to hear what I was asking him. When he was done being defensive and providing the absolute worst customer service; I asked my question and he said "why didn't you say that". If he would have focused on listening instead of being defensive and rude he would have avoided this review. I have dealt with Cori in the past and she has been wonderful from the beginning. Needs less to say I would not recommend this facility to anyone. I also asked him for he corporate number and he knowingly gave me the number to Extra Space Sales dept. and said call them if you want to. I'm strongly disappointed. Go somewhere else where the customers are respected. I am always pleasant especially when doing business because I know that kindness goes a long way. Kindness was not reciprocated from this company. read more

On July 2nd my storage unit burnt to the ground and I was notified the following day by a voice mail telling me to call them. Nothing seemed urgent. I was on vacation so I waited a couple days and they called again, so I picked up and they notified me. That was my ONLY contact with my facility that I have been able to make since this happened TWO weeks ago. I have called every day for the past two weeks at all different times of the day, and no matter when it always goes to voice mail. Their phones are not damaged, they still have active units...hundreds as a matter of fact. I was 1 of 60 out of the 758 total on sight that burnt down. They called me from the phone lines on sight initially after the fire so I know they are in order. I have left between 3-4 voice mails and not one person has returned my urgent call. I asked to be refunded for the month I paid ahead for, since my unit burnt down a couple days later, and I have not received a refund and at that point my account was still not closed, I even showed a bill for next month due. Extra Storage always had no problems calling me if I was even 12 hours late on my payment but now that there is a tragedy, I get NO customer support. I finally contacted headquarters and they put in an urgent message to management but it has now been over 24 hours and I have not received a call back. However, I do show my account is closed, they told me to give another 24 hours to hear back. No refund yet. You would think in a tragic time like this for many people, they would be willing to talk to their customers and assist them with any questions. They could not tell me what started the fire and I have not received a single call since the initial fire, regarding the investigation, though I have asked about that as well. People who lose all of their belongings want answers. Just horrible. You could not pay me to use your storage facilities again, and that has nothing to do with the fire, because that was most likely out of Extra Space's hands. Just awful customer service. I'll make sure to pass that on unless anyone can convince me otherwise for my 1 star review. read more

Great customer service. Philip was amazing and he took time to find what we were looking for. 2 thumbs up Philip.