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    Extra Space Storage

    4.3 (62 reviews)
    Open 8:00 am - 7:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

    Extra Space Storage Photos

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    Our storage unit in shambles after a robbery At Extra Storage Space.

    Our storage unit was broken into on Thursday, December 8th around 5:30 am. My wife and I were not notified of the robbery until Saturday, December 10th, around 11 am. Several of our items were stolen, all sentimental pieces and they destroyed our unit as you can see in the photo. We were not the only unit broken into, as we know one person's unit was robbed of a wagon and several other units appeared to be pried open with a crowbar. From what we were told, there was only one thief. The manager was very helpful during our time there, but we wish staff would have informed us sooner of the incident. Over 48 hours is ridiculous. From our own person experience, we cannot recommend this facility and all who do have any items here, please leave or at least pull out your sentimental pieces.

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    12 years ago

    Helpful 7
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    Love this 2
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    8 years ago

    Helpful 0
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    11 years ago

    Helpful 0
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    6 years ago

    Amazing customer service from Steve! Very helpful and accommodating, great safe and secure location! Highly recommend!

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
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    8 years ago

    Helpful 0
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    Photo of Jenoa H.
    794
    25
    6

    6 years ago

    Business owner information

    Photo of Emily S.

    Emily S.

    Helpful 0
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    8 years ago

    Helpful 0
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    8 years ago

    Helpful 0
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    9 years ago

    Helpful 0
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    9 years ago

    A very clean facility and responsive management.

    Helpful 0
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    Photo of Cory J.
    11
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    102

    15 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
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    Photo of Katie B.
    766
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    10 years ago

    This is the best storage I've ever been to. It's clean, no rats and the worker Paul is very friendly and answered my questions

    Helpful 0
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    Photo of Eric L.
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    14 years ago

    Helpful 0
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    9 years ago

    I've been with them for aver a year and they have been wonderful. Tina is such a sweetheart

    Helpful 1
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    8 years ago

    Helpful 0
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    9 years ago

    Tina is a rock star with great personality and always helpful. I look forward to visiting this location when I am in the area!

    Helpful 0
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    Photo of Bob C.
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    12 years ago

    Helpful 0
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    10 years ago

    Clean environment with a friendly staff, and great curb appeal!

    Helpful 0
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    11 years ago

    Helpful 0
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    11 years ago

    Helpful 0
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    10 years ago

    Just signed up. Mayra at front desk was very helpful and friendly. So far so good. Place is nice and clean

    Helpful 0
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    Page 2 of 2

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    Amaya in 2645 La Cienega Los Angeles location provides excellent service above and beyond.

    Mentioned in 7 reviews

    Read more highlights

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    Stuf Storage

    Stuf Storage

    (9 reviews)

    Carthay

    If I could give zero stars, I would. This storage company has the worst customer service I've ever…read moredealt with. Rude, dismissive, and totally unprofessional. I guess I missed a single payment for the FIRST time. I was on auto-pay, so there really shouldn't have been any reason my payment was missed. It was clearly a system error or oversight on their end because when I went into their dashboard and clicked "retry payment" with the card on file, it processed just fine. I wasn't even notified of the missed payment until after their supposed "grace period" had passed -- and that's when the mess started. They sent an email explicitly stating that no late fee would be applied if I paid that day. I paid that day. They charged me anyway and then claimed the cutoff was actually the day before. When I asked why they sent out a misleading email, I didn't ask for a refund -- just a basic explanation. Instead, I got snarky, defensive replies via text. No accountability at all. To make it worse, they claimed they couldn't do anything unless I proved the date and time of the email they themselves sent -- as if I was making it up. Insulting, especially since I wasn't even asking for a refund, just clarity. After I forwarded the exact email back to them, clearly showing the timestamp and wording, their response was basically, "Yeah, it says that... but too bad." Only then did they suddenly produce a log of emails -- including the one they claimed I had to prove -- and introduced a completely new explanation about a "cutoff date" and failed payment attempts that had never been mentioned before. They just kept shifting the story instead of owning the mistake. The facility is just as bad. I'm at the one in mid-city, off Wilshire. Their app never works for building access. I couldn't even get into my unit for three weeks because their lock was broken, and since there's no one on site, I had no way of getting in. When I finally reached someone, they acted like I should be understanding because "they were working on it." but couldn't give me a date it would be fix and you better believe I was still paying with no access. But when it's their turn to be flexible -- not a chance. The building isn't weather-tight (yes, despite it being inside an office building! it's still musty), and the locks barely function. Moving in or out takes forever because there's one elevator for at least a dozen floors and you have to share it. It makes moving in extremely difficult and time consuming. Bottom line: they make mistakes, gaslight you when you call it out, and treat customers like a burden. Store your things literally anywhere else. Don't let their move in pricing specials bait you.

    Terrible! I was given an appointment day to view the location. I took the day off work and then was…read moretold the day was no available anymore. So I said its fine I will just go to another place. 3 weeks later im sent a move in day text. I called and said I never saw the property, nor do I have the address so how Can I be moving in. I told the representative I would just rather cancel. Now a month later I am charged 90 dollars and sent messages to move in my stuff. I already found a new storage location. I have been calling to be reimbursed and they all keep giving me the run around. Scam

    Extra Space Storage - selfstorage - Updated May 2026

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