Jesus and the manager Amaya are incredible assets to this property. They are genuine, kind, knowledgeable, and professional. They are helpful and truly care about the customer and their experience. I highly recommend this property and the location is great especially when it's coupled with exemplary quality and service. It's always clean and they always have someone available to support. read more

Extra Space Storage - Self Storage Near Me - Los Angeles, California

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December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say the worst part about their job is how aggressive they are towards customers. And there's a class Action suit against them for their bait and switch tactics. Not "good" Mormons who run this Utah corp! I need a good personal injury / property negligenc Lawyer. Google " Extra Space storage class action lawsuits." There are many. They are Corporate abusers of consumers. These assholes don't deserve your business read more

Extra Space Storage - Two weeks after injury at Extra Space storage from their property negligence. Severe infection. They didn't give a shit. - Self Storage Near Me - Los Angeles, California

Months after informing management of the move out and leaving the unit vacant I am still being charged.

Very clean and well lit inside! Manager is amazing and super helpful! I've been here for years

Beware they will raise the cost of your rental unit without warning within *months* of your signing up. Is this even legal? They don't tell you that they'll raise your rent to "market rate" when they gladly take your money when you first rent a unit. Extra space storage is a huge scam!!! They have purchased many fake five-star reviews on Google Maps. Look how many of these people have only reviewed this place and nowhere else! Re: Extra Space reply. "Rising costs of top notch storage." Ha! More like bait and switch. You advertise one price and then conveniently raise it as soon as your customer puts their things in. It really sounds like a highly unethical and deceptive business practice. Same with all the fake reviews on Google Maps. read more

Do not rent here at this facility... The facility recently renovated the property and put in new units in a majority of the parking spots. Slowly over the years they've gotten rid of 80% of the on-site parking. Management has also recently implemented new hours. There is no visiting your unit after 6 PM on weekdays and Saturdays or after 4 PM on Sundays and opens each day at 7 AM. Try visiting those hours if you have a job. They give you some nonsense about security for hours change. They recently have added a security guard from 6 AM to 12 PM daily. Why not move the security guard into the evening, when no one working in the office, so they can extend the hours at night? The management gave less than 24 hours' notice for the changing hours. I own an events company. The front staff, particularly the gentleman is incredibly rude and condescending. I had five boxes delivered for the first time in over four years. I had recently changed the lock to my door and failed to give them a new key.. front office manager called me 3 times and was incredibly rude.. he called me to inform me of a delivery and I asked them to hold the boxes for 72 hours as I was out of town, He informed me that they would reject all shipments in the future if I didn't give them a lock code and could not hold my boxes because of my contact and some audit. 10 years of faithful renting and they cannot hold five boxes for 72 hours in four years? I had to beg them to hold into the boxes. When I told him, he didn't have to worry about rejecting my further deliveries because I would be moving on the first. He said that is perfect. Perfect? I've spent over $75,000 in 10 years on storage rental and my moving is perfect for you.L? This place is a nightmare and I've been a member of this facility for 10 years and I'm moving across the street. Trash is a no-no as the facility is locked and you have to tell them exactly what you're placing in the trashcan to get access. The list is endless of nonsense rules. read more

Kept my stuff here for a while. Frankly wish I'd never left them - so much better than any other place around.

Our storage unit was broken into on Thursday, December 8th around 5:30 am. My wife and I were not notified of the robbery until Saturday, December 10th, around 11 am. Several of our items were stolen, all sentimental pieces and they destroyed our unit as you can see in the photo. We were not the only unit broken into, as we know one person's unit was robbed of a wagon and several other units appeared to be pried open with a crowbar. From what we were told, there was only one thief. The manager was very helpful during our time there, but we wish staff would have informed us sooner of the incident. Over 48 hours is ridiculous. From our own person experience, we cannot recommend this facility and all who do have any items here, please leave or at least pull out your sentimental pieces. read more

Extra Space Storage - Our storage unit in shambles after a robbery At Extra Storage Space. - Self Storage Near Me - Los Angeles, California

Great Customer Service;always clean.Very friendly and Helpful staff.The staff in this storage are always ready to help.

Clean facilities and helpful staff! I had a storage unit at the Culver City location for several years and never had an issue.

The process was really easy to navigate, all areas I've seen are clean and well kept. Not only do all the security measures make me feel safe while I'm there, but I have no worries about storing my belongings here. The price was also reasonable. Amayo was extremely kind, personable & informative. I am glad this is the company we chose to support. I will definitely be recommending them to any friends or family that are looking into storage. read more

Alexandra was super nice and helpful. She gave me all the information needed for upgrading my unit. Super friendly, will look forward to working with her any time I need help. read more

Extra Space Storage has been incredible to work with- specifically Amaya. We are so grateful for him and his help/flexibility. He has been so gracious and helpful to us! We couldn't ask for a better storage unit/ team to help us. I would highly recommend Extra Space Storage to anyone & everyone! read more

Just had another great experience at my "go-to-place" when life gets crowded. Steven High called me shortly after I reserved a space for the first time on line and calmed my nerves. I had been putting this off longer than I should have, and Steve guided me through the process effortlessly..it was accomplished in no time flat. Thank you Steven for today's sigh of relief and pleasant conversation. read more

The team here is always very friendly and I love how clean the facility is. I forgot my knife to cut open some boxes and the folks in the office are there to help. Entering and exiting is very simple too. Usually, some places make you enter a pin when entering and enter a pin when exiting. They'll charge you a fee if you don't enter a pin before exiting. This place doesn't have any of that BS!! The team is always very pleasant to speak with over the phone for help as well! read more

Extra Space Storage - Self Storage Near Me - Los Angeles, California

I arrived at my storage unit with my movers, who soon after told me that they would not be able to get my furniture into the unit to be stored due to the way the unit door was oriented in the building/ with a water pipe above. Amaya was on site and immediately stepped up to help when I went to talk to him. Once the movers tried and confirmed the furniture wouldn't fit, Amaya talked over my options with me and very quickly assuaged my anxieties and found me a unit that was smaller but that the movers were able to fit the furniture into. I'm so thankful for Amaya's efficient help with this issue as it would have been a BIG problem if he hadn't been on site and knew what my options were. He helped answer all of my questions and get me in and out and on my way super quickly, easily crediting my account since I had moved into a smaller unit and helping me to update the paperwork. Very happy I went with Extra Space Storage on La Cienega. Also, I had never rented a unit before and with storing a furniture, I was concerned about heat. I've been back to my unit several times, and it's cool in the space! I haven't been concerned about the heat at all thankfully. read more

Mr. Amaya was the best. the service was quick and accurate. Very helpful and made sure that all might items where secure and safe. read more

Very helpful staff. Clean and well kept storage units. I stored items here for 5 years and was very pleased with my experience here. Thank you!! read more

if you are a storage auction buyer forget storage treasures as they been keep canceling there units for the past 2 months there was 12 units i tried to bid and win with me having the highest bid last minute 12/12 got canceled. Back before covid it was at the facility and each unit was guaranteed sold in under a minute, now they put it up for 10+ days and always last minute it gets PAYED/CANCELED, also I don't even know if I'm bidding with another buyer or a bot, and how do I not know if a facility employe doesn't enter the unit and start digging ‍ no one sees them so I'm sure anyone would of thought about that, they should change there stupid ruls too once the unit goies to auction no lien or any other bs for a tenent to buy it back! if thats the case better not put it up on auction and waste our time!!!!! read more

Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATION, NOT JUST THE ONE I RENTED FROM. They will always use the same language: "From time to time customers may be subject to a rent increase due to the competitive blah blah blah." There's no "time to time" about it. They will IMMEDIATELY AND SUBSTANTIALLY GOUGE YOU after you sign up. This *IS* they're business. read more

Amaya in 2645 La Cienega Los Angeles location provides excellent service above and beyond. He was thorough and explained the process. One can tell he is very experienced. He also helped us transfer to a more affordable unit as we are going to be long term. He understand our needs. He is a great employee and takes pride in the work the he does. We sincerely appreciate that our stuff is in great hands because of Amayas excellent service read more

Amaya provided me with excellent customer service. He was very knowledgeable and patient. The facility is very clean and well maintained.

Rented a unit from them. Signed up online and it was a super easy process. "M" was very helpful and took his time explaining things to me. This was my first time getting a unit and I am happy with my choice. read more

A great place! Friendly, helpful. Plenty of space! I have used the storage for years, very happy.

Amaya and his staff were just the best. Made my move-in and move-out STRESS FREE and EASY!! Thank you so much!!! Superb. #245

surrounded by a few options for storage, this one stood above the rest because of it not being in the midst of the high traffic areas, the longer hours and their Managerial Staff! Service is Everything! read more

If you come to this location ask for Will. He's easy to talk, gets the job done quickly and informative with any questions you have

Well-managed storage unit with a very reliable manager Steve! The most responsible and helpful staff I've ever seen he even called to notice me that my lock was not locked properly lol Feel secured to store my stuffs here with such a great manager Thanks again Steve! read more

If I could rate lower I would! DONT BE DUPED BY THESE GUYS! False advertising!!!! They lie on their site and will SAY anything to get you to rent even if it isn't true! read more

By far the best storage facility. This is the third time I've been back and will only come here from now on. The location is very clean and secure. Tina does a great job all around... she's very attentive and friendly along with keeping the grounds tip-top. The late gate hours are also a big plus. Most storages give me a headache this one was a great relief... Highly recommended! read more

I've been a customer of Extra Space for more than a dozen years. When I needed to make a change, Amaya was there - in real life! He helped me every step of the way...the old fashioned way....face to face. Personally, not digitally! Thank you, Amaya! read more

Been looking around for storage and all of them fell extremely short. I just needed a place to store my stuff for a few months. Once I got a tour of this place I immediately booked it. Tyler, who was helping me, was friendly and informational. Made the process very easy and was clear on all digital documents. THE SECURITY IS AWESOME! read more

This storage on LaCienega Ave at Venice is fantastic !! That's because Chenice is fantastic !! She was sooo kind, helpful and such a nice person !! She was always considerate and never minded answering any questions i had or anyone else who called there while i was there !! The place is clean and u feel safe while your there at your storage !! Thanks Chenice for everything !! read more

Thanks Taylor. Fabulous. Could not have had a better all around customer service. You nailed it...from initial outreach, sign up, storage unit suggestions, selection, orientation and finalize. And even lending a hand. In and out quickly. Bravo read more

I was very impressed and surprised regarding the excellent customer service. Tyler made sure I was taken care of and he provided excellent customer care. I've been with there storage for many many years. read more

Awesome customer service, Tina helped me and she was amazing! The place is the cleanest storage facility. I have stored things at other storage places and this one by far is the cleanest and has the nicest customer service. read more

Extra Space Storage - Inside the rental office. The storage units are just as neat and clean. - Self Storage Near Me - Los Angeles, California

When it comes to self storage it's a pretty simple situation. You give them your hard earned money, they give you a box with a key to put your stuff in there, there isn't much too it. So really it all comes down to convenience and price. This storage unit happens to be close to my home and their prices were decent. Customer service isn't also that bad, but can be a little spotty depending on who you get. read more

Customer service and communication was top notch, especially since we were based in San Diego and had to coordinate with several 3rd parties on stored items. They were also helpful with a lost lock key. This is an easy recommendation. Would do biz with them again in a heartbeat. read more

Super smooth process! Steve was excellent with helping me set up my space and getting me everything I needed. Thank you!

I had the best experience with Mr.Maya customer service today helping me with finally choosing the perfect storage place I can find in the area thank you amazing energy highly recommend coming to extra storage space mid city read more