This review has nothing to do with the staff here, everyone that I have encountered has been very helpful and pleasant. I am giving Extra Space Storage 3 stars because of their price. I have been using them for a little over a year and the price has increased twice. Needless to say I will be moving out. read more

Brian did an amazing job with my current move. Friendly, knowledgeable, great communication from start to finish. Moving can be a hassle however, Brian and the team here made my experience extremely easy! read more

I'm a return customer and the staff is always very helpful and friendly. Brian Bell was amazing taking his time to help us find the best space for our needs. This facility on Carson in Long Beach is the best!! Thanks Brian!!! Anna B. read more

Staff was very helpful and I was able to get exactly what I needed. Easy to access my unit.

Brian the Manager at Extra Space on Carson St. was the best experience I have ever had renting a storage unit. Very fast and efficient, explained everything clearly and got is exactly what we need. His facility is clean and well kept and secure. He made this so easy.. read more

Awesome service. Taccara helped me get set up. The original unit I picked wasn't big enough for my stuff and she showed me a bigger unit. I didn't feel any pressure to sign up and she went above and beyond showing me the unit, and making sure my code worked. She was awesome. The app was also helpful for when I moved out, super easy and convenient. Move out was easy as well and Mike the property manager assisted with that. After I moved out he checked to make sure everything was set and emailed me my receipt. Definitely would recommend this place. read more

Brian has been so helpful with our entire moving process. Totally recommend speaking to him about your needs as far as storage space and etc. read more

Great storage facility. Clean and easy come and go. Kirsten at the front desk is very sweet and helpful.

I would have given it a 5 stars months ago under the last 2 managers but not since Brian became the mgr. He is very rude rude, calls ppl liars when they tell him about things happening at the storage site, etc. He has an attitude also. I love one of tge girls who originally rented me my unit. She's super sweet. Customer service told me to start taki g pictures of the problems I see bc Brian calls me a liar so I have and I can notbelieve how bad the floors are. There has been trash on the floor for.5 days and it hasn't been picked up, the floor isn't mopped (as evidenced by some of my pics), the paint has pealed off the floors, the walls have holes in them and corners are cracking, the bathroom isn't cleaned, etc. This place used to have a maintenance/cleaning man who kept everything up and they told him they had to let him go bc "it was too expensive to keep him". I used to really like this place bc of how clean it was and security but I'm very disappointed esp in how management reacts when you tell them what you see. I found a used condom in the hallway and they called me a liar. I take pictures now per customer service. read more

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I needed to move my things out of my brother's storage space and into one of my own, and Brian made it so simple for me. He even found a space in the size that I needed in the same building so that we wouldn't have to haul all of my furniture so far! Thank you Brian, we really appreciate your help! :) read more

Izzy was very helpful throughout the process. I would highly recommend having Ozzy help out.

Ozzy made renting a storage unit super easy. He was very informative and answered all my questions. I'm glad I came to this location after going to a few other spots. read more

It was painless and super easy! Best customer service experiences I've ever had! Brian was so patient and explained everything thoroughly. Wish everything was as easy and painless as getting a storage unit. I am very pleased with the customer service I received. Definitely recommend them. read more

I reserved a storage unit online and within minutes I received a phone call from the store manager Brian Bell. We scheduled an appointment for 4pm but decided to arrive earlier. Brian welcomed us in and explained everything we needed to know about the storage unit in detail. read more

I reserved a space on Sunday and the office staff was quick to respond. She called right away and got us situated into our new storage unit. She was kind and professional. read more

Very easy setting up for my storage unit. Quick and painless. Thank you for helping storage my junk.

There is certain confidence you need to have when it comes to the things you value. I feel a secure about how Extra Space Storage handles things. The representative was kind , thoughtful and took time making sure I had the space for my things. read more

Ozzy is literally what customer service should look like. Awesome. Thanks ozzy, tell.ur superiors to give u a well deserved raise!!!

I'm going to start with 4 stars and up or downgrade depending on how I like them after they hold my shit hostage when I'm in another State. I should have just trashed the shit, but I wanted to keep some prime African pieces, some items of clothing and a few masterpieces...sooooo I reserved a space online. They offered a free truck, but the local hustler has a pick up and needed the cash, so she packed up my junk and we moved it in. The 5x10 space had more than enough room and I may go there tomorrow to load some more things. Open 8AM-8PM everyday. The place is clean and the people are pretty nice. So that's it folks! I will be back in January to clear it out after the holidays. I'll be Yelping the interstate 10 and 20 and then I'll be Yelping Atlanta!!! Finally! Wooo hoooo! Do I still get my Gold Badge? read more

After looking around for best options for storage we were assisted by Bryan and his customer service was phenomenal!! Any and all questions answered in the most informative and friendly manner 10/10. Upon arrival we were helped by a woman in the office with just as nice mannerism as the people over the phone. Really clean and affordable spaces in a good area gated and coded!! Definitely recommend:) read more

This place was awful. I was only here a few months and in that time they raised my rent about 20%. It was also filthy dirty. The people who work there are jerks, too. Their bathroom is only open during office hours and office hours are 9:30 a.m. to 6 p.m. on weekdays and they're closed on Sundays. If you have to use the bathroom on Sunday, you're shit out of luck. I asked them to replace the broken screen by my unit and they never did. This would have made it cleaner. They have a power strip of electrical outlets by my unit, but said I could not use it. This seemed arbitrary and mean-spirited. About mid-way through my contract, they decided I could only come there during office hours. They said I left a few minutes late and that someone caught me peeing out the back of the building. If the bathroom was unlocked, maybe I wouldn't have had to pee there. I typically peed in a waterproof bag when I was there after 6 p.m. or before 9:30 a.m., which was often. When they stopped allowing me to come during the hours they promised me in the contract, they also made me have to get a gate code every single time I wanted to come into my unit. Please note that there was no arbitration, no discussion and no recourse. They were the judge and jury and they are unreasonable jerks. Right before I left, they said there was a hidden camera by my unit. I don't trust them, but there might have been. The way some rich celebrities were treating me at the time seemed like they were watching me, so maybe there was one and they bit into the CCT or hacked their computer. The creepy lady who works there spied on me several times. She was attracted to me and when I showed no interest, she acted like a spurned woman and started being mean to me. The only good thing about this place was it was pretty cheap, but you get what you pay for. They ended up terminating my contract and gave me 48 hours notice. They said if I wasn't gone by that time, they would put me in a database that all storage places utilize and I would be blacklisted from getting any storage unit anywhere. The bathroom constantly stunk like bug spray. There is no ventilation and it almost made me sick. I was going to say something, but I figured it wouldn't do any good. Also, their sink has no hot water. I'm not a bad guy. In fact, I'm reasonable, understanding and a good guy. I had no problems at my previous storage unit (Pouch Storage at PCH and Cherry) the entire year I was there. However, these people treated me horribly. It was a bad experience and I'm very happy to move on. read more

This location is clean and the staff was super helpful. I was moving across several states using a moving pod and Rosa was extremely helpful with the process. I would highly recommend this extra space location for anyone looking for storage in the Long Beach area. read more

Extra Space Storage in long beach pineville rd!!! I accidentally paid for 2 months though I'll only need it for 1.5 months. I called in soon after the payment and was told that they could refund me the days that I won't be using if I call 2 days before the intended move-out date. I called 2 days to the store in before the move-out date, a so-called site manager refused to recognize what I told him and refuse to process any refund. He has been insisting that a ten-day notice has to be given them before make the payment, which I have never heard from other two staffs who helped me previously. I'm so angry at their inconsistent service and the rude so-called site manager. Never come here again. read more

I recently needed a storage facility in the Long Beach area. I can not say enough good things about this facility. After my initial online inquiry, Katrina called me to go over all possible options. She was professional, knowledgable, patient and kind. (These are all the traits you need when trying to deal with a declining parent and everything that comes with that.) I did take one of their units and I couldn't be more satisfied. My interaction with Katrina at the facility was exactly the same as my first experience. Thank you for making this process easy! read more

If you need some extra space but don't have a lot of extra money, Extra Space Storage is the place for you !!!!! I have seen storage unit spaces all around town but something drew me here and I am glad I came. I was happy to see that this place was easy to access, secured, and clean. I was hesitant about getting a storage unit but Rosa P., the asst. store manager, made this a smooth and pleasant experience for me. She got me the best deal for the amount of space I needed, she was friendly, and made sure she explained all the details of acquiring a unit. The process time was effective and I was moving things in by the end of the day! Very satisfied customer read more

Great place. The facilities are clean and storage access is easy. What really makes this place great, though, is the customer service. Ron Cox (Store Manager) made the experience great. He was helpful and courteous during each visit. Thanks Ron! read more

Very Professional and very accommodating to my special needs as I'm renting unit from my residence in Texas. Made everything smooth and easy. Highly recommend this business. read more

Bryan or Brian has been a huge help and always there when I need him goes above and beyond for people and i like to say thank you for that !! read more

Bryan has been with the company for some now, in terms of my initial interactions he was able to located the right deal for me and the right tips as a new mover. During my stay with public storage, he was sure that during a national crisis my needs were met. Reassuring me that my items were going to be safe while I was figuring out how to catch up is a feeling I can't relate with any other company. Public storage made steps to keep their clients, but associates like Bryan are who will create a lasting impression & will have never refer everyone to this location in specific. The pandemic takes a lot of things away from you, but once I knew I had options available to retrieve valuables things got so much better. Thanks Bryan the experience has been of quality. read more

The gentleman who helped me was great he was very friendly helpful and was willing to go the extra mile thanks again my man

Brian gave excellent customer service, helped me find exactly what I was looking for in under 20 minutes.

We received amazing service from Rosa, she showed us a couple different units and was super patient with us and didn't pressure us to rent a storage unit which is why we decided to go with them. Thanks Rosa. read more

The folks at Extra Space Storage on Carson are some of the finest, most helpful, and considerate people around. Brian, Rosa, and the staff are not only available to assist with the basics , but are extremely willing to work with their customers to help fit specific needs. They put evident effort into maintaining a facility that ensures the security of its customers and their belongings. They are diligent when it comes to cleaning and respectful of others' space, which is greatly appreciated especially during this pandemic. It is obvious they care a great deal about their customers and the space they provide, and it does not go unnoticed. Many, many thanks to the team at Extra Space! read more

This place is a joke, raises rates all the time but you can't see where your money goes. Security is a joke, TWEEKERS come and go and break in to units. The camera system is all smoke and mirrors. This property is about as secure as a cardboard box. Run away from this place if you value your stuff. read more

Great customer service! Katrina was super helpful during the move process. Only suggestion I have would be to make sure the customer is aware of the available service truck. We didn't know that we could have used the truck for free so we had to rent our own which cost $80! More than the price of 1 month rent :( Other than that really nice facility with helpful people. read more

I've had a storage unit here for over a year. In that time I have only regrets. When moving into the unit during business hours both office employees left the office and were gone for over an hour. Four people were waiting outside during that time and I had to fire my movers after 45 minutes because I thought they weren't going to return to give me my unit number and location. In the 15 months I've had the unit they've increased my monthly rate twice. On top of everything, the place is dirty, homeless people are blatantly living there, and the elevator does not stay open for more than a few seconds so moving more than one item is quite a pain. Don't believe the other reviewers, just find another storage option. read more

Got a great online deal- excellent customer service from Brian. Great job Brian! I'd been running around all morning trying to find a storage unit after an odd experience at another storage business and was so glad to be able to find this place. The process was quick and transparent, the facility is clean and offers after hours gate access. So happy with the experience. Would definitely recommend, ask for Brian, he'll take good care of you! read more

I had to find a bigger storage unit for my job and Extra Space had the best rates. Katrina was super helpful through the whole process and let me know about the FREE truck upon move-in (which was super helpful). All you have to pay for is gas to refill the tank. Thanks again! read more

This is my second time renting a unit at this location, and I came back for a good reason. Rosa is extremely nice and helpful. The property is clean and well-kept. The prices are competitive, and I like their online deals. read more

Wonderful service from Rosa. Quick and easy. Explained every time in detail. Would defiantly recommend