Got passport photos done quickly and accurately. Thanks for getting me in and out. Amazing serviceread more

They mailed my passport and all my personal information on my passport renewal application to a…read morehouse in Long Beach instead of the passport renewal center. This is nearly criminal, but, unfortunately it is just incompetence. It seemed like they knew what they were doing, until the delivery didn't happen and I checked the label, which had some random address in Long Beach instead of the Texas based passport office in it. How could they be so completely careless?

On February 25 around 4:55, I arrived at this shipping center to pickup my correspondences and…read morepackages. I have been a long customer and mail box renter since 2010. I have seen many personnel turnovers, and have had many wonderful and less than wonderful experience in the past, but nothing as annoying and degrading as what was experienced on this particular day: Upon arrival a lady seated in the shouts: hey, I noticed you receive a lot of envelopes, would you want me to secure them in a clip and hold them for you?" I, wasn't sure what she was implying or asking however, I sensed she was trying to do something "good" for me as she has always been polite, respectful and gracious in the past. So, while I was trying to comprehend the gibberish, another receptionist, a male dragged out my two packages, walked up to the computer and said:" Also, I just want to let you know that your mail box was due on February 17..." This was uncalled for, rude and aggressive, needless to say untruthful. I told him that I had already paid on February 20th through their website to which he replied, well the payment is not registered in our system." Oh really, that shows your system is either incompetent, flawed or is designed to defraud the customer as you are through shame trying to extract a second payment from me. I told him to check the stores website, he peevishly checked and said: Ah, yeah, I see a payment for $66 (Three months rental, which goes up every year from $2 to $4) but it doesn't have your name." I asked: "If online payments are an effective option to submit payment, why are you putting me through this uncomfortable situation? How many people have you confronted for non payment because of the same flawed communication between the website that collects your payment system and the computer in front of you? He mentioned the owner again and said he understand my frustration. Here is the thing, I found his approach was infuriating. He should had checked the website that collects payments before assuming my payment was delinquent and much before approaching me with a false accusation. Also, why not drop a written note on the mail box a week before the payment is due? Anyhow, I proceeded to ask what was the problem with the glitch and he said he had no idea and will speak to the owner about it. In my opinion the mail box rental goes up because, "everything goes up, right? " Then how come customer service and competence remains the same and or even down? Second issue, we are charged for a key that unlocks the front door after duty hours, this is part of the rental agreement. The front door lock has been broken for a week and this service is not offered, even though you are paying for it. Lastly, In my opinion, The payment glitch issue is designed to defraud those vulnerable, like the elders and other people afraid to speak up. If I this doesn't change I will be forced to file a fraud complain with the Long Beach's Chamber of Commerce and the Better Business Bureau.

AMAZING customer service. They are helpful, friendly, knowledgeable, all around fantastic!!! I used…read morethem to ship items and they always help me out. Been going there for a looooong time and always leave with a smile!!! Parking is limited, there is street parking up front or near. Such a great family own shop!!!! Highly recommended

I needed a notary so I came here. Not sure why they have negative reviews, but I received excellent…read moreservice! The staff was super friendly and nice, maybe that's because I had my pup in a backpack with me. He generates a lot of interest lol But seriously, everyone was so friendly and accommodating. They greeted everybody that came in. They notarized my document quickly, and I was done in under 10 minutes. The place has things you need like cards and cute little knick knack gifts. I would definitely come here again for their services. I highly recommend them to anyone.

I am so impressed with the level of full-service at The Mailbox on P.C.H. at the Marketplace right…read moreby Trader Joe's. I have a mailbox rental here and they also take care of my outgoing mail or when I need to send a package. I am able to receive packages that might otherwise be left on my doorstep in Long Beach and could disappear and I just pick them up on my way home from work-it's perfect. So I'm relieved knowing that my mail and my deliveries are secure. Every year around tax season I drop off tons of shredding it's unbelievable how much stuff accumulates and the price for shredding is completely reasonable and since I've been using them for more than 10 years I trust them too. OK and I just have to mention their gift shop! Completely unique gifts and cards, I'm not much of a mall shopper and I love to support Robin and her small business I want them to stick around pretty much forever so I can't say enough good things about her business!

wow- i cannot recommend this store highly enough. Tom literally saved me $1k+…read more A story: there's an unscrupulous "business owner", with business intentionally in quotes as he's basically running a scam out of a ups mailbox. let's call him robert johnson hypothetically sadly for me, i didn't know this fact, and unwittingly sent my bentley dashboard cluster to this guy through the mail for repair. one month later, with zero response from multiple emails and voicemails, i was faced with no other option but to fly from CT to LA to show up to the store and plead them to help me. Tom was there for me and served as intermediary / hostage negotiator between me and this a-hole. Three hours later I was reunited with my bentley dashboard and I almost hugged Tom. He really came through.

Dr. Wilson always knows what he's doing. Needed him to look at this Ingrown hair…read more Insurance paid.

Quick, easy, and they have a fast Notary service! I've been here several times for notary, and we…read morehad some old blueprints scanned.

Top notch customer service, quick turnarounds for printing, and very affordable. Steve and his team…read morerock!

This place is conveniently located in a shopping center with many other businesses I frequent…read more They offer all of the expected services such as packing and shipping, shipping supplies and stamps, but they also offer printing and notary services. I especially like that I can drop my pre-labeled return packages at the counter, since Fed Ex and UPS pick up there as well as USPS. They will print me a receipt I request it. The service is always friendly and helpful, and they seem like good people. One of my favorite reasons to visit this store is the amazing inventory of gifts, greeting cards, sweets, seasonal, (their Christmas ornaments are so cool) home decor and jewelry. One of the few stores that carries my favorite jewelry brand, Silver Forest! The buyer is constantly adding new and interesting items, really high quality, and prices vary. There is something for everyone! I like to support them as a small business,and they offer so much that I appreciate.

The staff were excellent. The gentleman was very polite and apologetic for an issue that was out of…read moretheir hands. Even then I was still able to be in and out in a timely manor. 10/10 service.

I have used Yelp for many years and have never written a negative review until now…read more I was returning an item to a merchant and on their website they gave me the option to use Packagehub or USPS. I selected the first location offered, which was Packagehub, Mail Services Etc located at 2892 N Bellflower Blvd, Long Beach, CA 90815 as it was the nearest to me. The merchant then sent me a scan code to present to Mail Services Etc for the return. When I arrived I had barely gotten in the door when a person who was dressed in some kind of uniform, pounced on me. I wasn't sure if they were some kind security guard or what. They preceded to tell me that I needed to tape up my package so the item wouldn't fall out. I told them I was just following the merchant instructions. They then said that I would have to take it to USPS. I explained that the merchant had sent me to their location for the return and showed them the scan code on my phone. Then another employee emerged and said I would have to take it to USPS and again I explained that the merchant sent me there to process the return and showed them the scan code. That person said, "That's FedEx and we are not a FedEx store!" They kept yelling at me even as I was walking out the door; like a couple of children. When I returned to the car where my husband was waiting I told him what happened and he pointed to the store where it had FedEx signage all over it. When I arrived home I called the merchant and told them what happened and they were shocked. They created a new return to be dropped off at another location and said if that ever happens again to call them from the store that's the problem and they'll take care of it. It's probably better that I went to the other location because they were more professional and I felt the package was processed correctly. I'm not sure what the problem was, but maybe they're not tech savvy? They said they needed a label printed, but the merchant said, "No print out necessary"! If Mail Services Etc isn't doing business with FedEx anymore then they need to removed all FedEx signage from their store and from their website because it's false advertisement. They also need to stop doing business with packagehub. More importantly, they need to be more professional or just retire.

Friendly and straight to the point type of service. Been here for fingerprinting and USPS services…read more They will help you decide which is the best method of shipping depending on your needs.

I had an extremely frustrating experience at UPS Store #6543. I came in with an urgent package that…read morealready had a valid UPS label and simply needed it processed. Instead, I was refused service without any explanation. The employee would not review the contents or provide a valid reason; he simply refused my request. The lack of professionalism and basic customer service was unacceptable. Being turned away for seemingly no reason other than his apparent unwillingness to perform a basic customer service task felt arbitrary and potentially even discriminatory. Customers deserve transparency and if we are lucky, a modicum of respect, and I received neither. I will not be returning and would not recommend this location, especially for time-sensitive shipments, and especially if you are a woman. UPDATE: It's disappointing to see my experience dismissed simply because you have "no record" of it. I was there, and not alone. My friend witnessed the entire interaction. Lack of internal awareness doesn't mean it didn't happen. If no one on your team recognized the behavior, that's an accountability issue, not a customer issue. I stand by my review.

I have an e-commerce business and use this UPS exclusively because the staff are incredible. The…read morepost office consistently skips initial scans, giving scammy customers an opportunity to tell me that there package was never sent. Not only has UPS closed that loop entirely but this particular location, is fast as heck, extremely friendly and very accommodating.

Great customer service! The employees were helpful and knowledgeable!!! They ensured I had the…read moreproper packaging for my return item and all!

I had an appointment for Notary services and still had to wait in a line of 4 people for 40 minutes…read morewho were walk ins. I think you should have priority if you have an appointment. Amazon drop offs are ok though.

Ive had a box there 3 months, when I joined they said 20$ a mo 3 months up front. I was thrilled…read morebecause it's half the price of everywhere else. Then I figured out why the owner is the only staff member and sometimes family helps but really it's just him, and he's never there reliably. In 3 months there's not been one day where they have been open during their listed business hours. I've gone sometimes several trips a day hoping they'd be open and nope closed yesterday for over 6 hours in the middle of the day. Packages are regularly unable to be delivered, I'm getting messages about it from Amazon weekly. Then if you complain about it the owner a self described trump supporter will give you a sob story about how he's sick and business is slow so he can't pay an employee, which sucks but maybe if you operated like every other business and were open regular hours you say your open business wouldn't be so slow. The owner has no accountability and when my wife called angry that she couldn't pick up her meds for days because he was closed he started yelling talking over her and being upset. When I went over to get the meds, he was rude and disrespectful to me and talked about my wife in a way I didn't like. I canceled our mailbox. I'm reporting him to the agencies that deal with this, you can't charge people for a mailbox then hold their mail hostage because you can't afford an employee to stay open. I wouldn't use this place if it was free. I do not recommend giving them business.

I came across this place by chance. I came to retrieve an Amazon delivery and voila! The owner is…read moreso nice and has so many things in addition to mailboxes. They have a wonderful variety of sage (I love sage). They also have hand made bars of soap and Florida water etc. they have teas and dietary supplements too! It's a hidden gem. Everything is reasonably priced too!