Got passport photos done quickly and accurately. Thanks for getting me in and out. Amazing serviceread more

They mailed my passport and all my personal information on my passport renewal application to a…read morehouse in Long Beach instead of the passport renewal center. This is nearly criminal, but, unfortunately it is just incompetence. It seemed like they knew what they were doing, until the delivery didn't happen and I checked the label, which had some random address in Long Beach instead of the Texas based passport office in it. How could they be so completely careless?

On February 25 around 4:55, I arrived at this shipping center to pickup my correspondences and…read morepackages. I have been a long customer and mail box renter since 2010. I have seen many personnel turnovers, and have had many wonderful and less than wonderful experience in the past, but nothing as annoying and degrading as what was experienced on this particular day: Upon arrival a lady seated in the shouts: hey, I noticed you receive a lot of envelopes, would you want me to secure them in a clip and hold them for you?" I, wasn't sure what she was implying or asking however, I sensed she was trying to do something "good" for me as she has always been polite, respectful and gracious in the past. So, while I was trying to comprehend the gibberish, another receptionist, a male dragged out my two packages, walked up to the computer and said:" Also, I just want to let you know that your mail box was due on February 17..." This was uncalled for, rude and aggressive, needless to say untruthful. I told him that I had already paid on February 20th through their website to which he replied, well the payment is not registered in our system." Oh really, that shows your system is either incompetent, flawed or is designed to defraud the customer as you are through shame trying to extract a second payment from me. I told him to check the stores website, he peevishly checked and said: Ah, yeah, I see a payment for $66 (Three months rental, which goes up every year from $2 to $4) but it doesn't have your name." I asked: "If online payments are an effective option to submit payment, why are you putting me through this uncomfortable situation? How many people have you confronted for non payment because of the same flawed communication between the website that collects your payment system and the computer in front of you? He mentioned the owner again and said he understand my frustration. Here is the thing, I found his approach was infuriating. He should had checked the website that collects payments before assuming my payment was delinquent and much before approaching me with a false accusation. Also, why not drop a written note on the mail box a week before the payment is due? Anyhow, I proceeded to ask what was the problem with the glitch and he said he had no idea and will speak to the owner about it. In my opinion the mail box rental goes up because, "everything goes up, right? " Then how come customer service and competence remains the same and or even down? Second issue, we are charged for a key that unlocks the front door after duty hours, this is part of the rental agreement. The front door lock has been broken for a week and this service is not offered, even though you are paying for it. Lastly, In my opinion, The payment glitch issue is designed to defraud those vulnerable, like the elders and other people afraid to speak up. If I this doesn't change I will be forced to file a fraud complain with the Long Beach's Chamber of Commerce and the Better Business Bureau.

AMAZING customer service. They are helpful, friendly, knowledgeable, all around fantastic!!! I used…read morethem to ship items and they always help me out. Been going there for a looooong time and always leave with a smile!!! Parking is limited, there is street parking up front or near. Such a great family own shop!!!! Highly recommended

I had to get Notary done for some documents for international travel. The gentleman inside was very…read morehelpful and knowledgeable. He even interacted with my daughter and was so friendly with her. Will be coming here for any of my mail and notary services.

We had to get some important life changing paperwork notarized and faxed. Came in was greeted with…read morea friendly smile and handled everything for us with ease. So simple and easy!! Prices were reasonable! Love it when you can handle business with ppl who care.

wow- i cannot recommend this store highly enough. Tom literally saved me $1k+…read more A story: there's an unscrupulous "business owner", with business intentionally in quotes as he's basically running a scam out of a ups mailbox. let's call him robert johnson hypothetically sadly for me, i didn't know this fact, and unwittingly sent my bentley dashboard cluster to this guy through the mail for repair. one month later, with zero response from multiple emails and voicemails, i was faced with no other option but to fly from CT to LA to show up to the store and plead them to help me. Tom was there for me and served as intermediary / hostage negotiator between me and this a-hole. Three hours later I was reunited with my bentley dashboard and I almost hugged Tom. He really came through.

Dr. Wilson always knows what he's doing. Needed him to look at this Ingrown hair…read more Insurance paid.

The main postal servicer is so nice! Every time I come in he's very helpful and he even said he…read morewould put stamps on all my envelopes and I offered to do it because of course it's my mail and he doesn't have to do that and he insisted. I was like wow that is so nice! Amazing service he really cares about all his customers. This is definitely better than any post office.

Great little spot for all your mailing need. Customer Service is helpful. I'll be back.read more

Ive only been using it as a FedEx drop off or for shipping. They are helpful, courteous and…read moreknowledgeable. The store has s good amount of stationary and other knick knacks. Seems that they still have some computers in the back. Prices are typical and since my significant other has corporate discount it's a great value . They can handle printing posters or other marketing items. Overnight or ground shipping or you can print yourself.

We needed our passports expedited because our passports expire 3 weeks after our trip. Better safe…read morethan sorry. Rich assisted us with getting our passport photos taken and making sure our documents and passports get to where they needed. (We had all our paperwork filled out prior to our arrival.) Rich had a long line of people behind us, and attended to them all without a hitch, and without losing his smile. Thank you, Rich!!!! Service here is terrific!

I've watched my post office change over the years for better and for worse…read more They closed the mail pick-up line that used to be near the front entrance/P.O. Boxes and moved the services to the main line to the right. Pens for packages usually have to be asked for here since they're a hot commodity. Recently, my building had a mailbox key access issue and the post office took a month to repair/replace it. This caused residents to have to come in for mail pick-up, which got a bit messy. At one point, my blind mother went in to pick up her mail and someone released the entire building's mail to her. Thankfully she asked my SO for help sorting it which sent flags up to him to immediately return everything that wasn't hers. He explained the situation and the post office has seemingly taken things more seriously. The clerks? (not sure of the proper verbiage here) seem overworked and exhausted. I wish people were nicer to them despite their frustrations. It's better to stop in instead of calling for things, or set up a USPS account online where you can manage some things.

Was trying to use the kiosk and as it was printing my qr scans I got a blue screen saying it was…read moreupdating, I went to the counter for help and to actually pay for the items I was shipping not with QR code scans and the clerk number 9 based on receipts the lady with the braids was super rude and like oh if you're scanning you can't use this line it's for paying guests. First excuse you, and second I was paying for the other items I was shipping and 3rd I need prints of my prepaid labels since your machine decided to update now of all moments. The staff just seems miserable here and bothered if you actually need human help it seems

Quick, easy, and they have a fast Notary service! I've been here several times for notary, and we…read morehad some old blueprints scanned.

Top notch customer service, quick turnarounds for printing, and very affordable. Steve and his team…read morerock!

I will be honest: I had tunnel vision when I was n the area not too long ago to send funding to the…read morehomeland. The only place I knew about was PNB. Needless to say, I didn't even know this place existed. Then someone mentioned that I might wanna check out Atlas - you know... just for the sake of comparison. I was floored, "It's next door?! How did I not even notice?!" So when the next time came back around, I came through here instead. And I think it'll be my go-to for remitting money from now on. 1) The exchange rate is higher vs. PNB. (Even if it is just 10 cents per dollar more, IT'S MORE.) 2) The fees are much less. ($9 vs $20 at PNB.) Western Union and Xoom couldn't compare either. I was the only customer at the time, so it was a quick stop. Did I mention I also use their services for shipping Balikbayan boxes to the Philippines? I have not hit a snag on that department either. So happy about the discovery! I shall

I've used Atlas for all my boxes sent to the Philippines. Never had any problem…read more The staff are super friendly and accomodating.

As someone who mostly goes to the UPS store because i'm the unfortunate sucker who multiple times a…read moreyear has to ship gifts to our remote team, i feel it's a little unfair to write this - since i only drop in as part of a work project i usually resent. I've been going here for years, since LONG before it changed ownership. Sometimes lines are long; sometimes they aren't. Regardless, they scan my packages, and they arrive at their locations - often a little late, despite me always selecting overnight delivery, but that's not this location's fault (I assume). I will say that the new franchise owners are a little more pleasant than the former; I think she'd grown jaded, and as such I kind of totally got it the next time I walked in and she wasn't there - good for you, girl, for selling and moving on. I love that the new team is always hanging out, being real; i feel more at home, tbh. I will say that of the three area UPS stores i've ever had a reason to check out, this is consistently the best. And at least if you wait in line for ages, you can pop over to Steel Cup next door for something good on your way out (coffee/beer/lunch/breakfast/mimosas) - or, if it's been an annoying enough experience, across the lot to Blondies for the hard stuff. in sum, it's a UPS store. if they get your packages out, i mean, that's a win, right?

I've actually had good experiences here in the past with the owner, Terry, as well as the two…read moreyounger guys who usually work the afternoon/early evening shift. They've always been helpful and easy to deal with. Unfortunately, my experience with the woman who works the morning shift (middle-aged blonde hair) has been consistently unpleasant. She never seems to be in a good mood, and today was especially off-putting. I stopped by to pick up my mailbox key after being told by the owner that it was ready. She located the key in a small envelope and literally tossed it across the counter to me. I was honestly taken aback and said "Geez," and she responded with "Have a good day!!" in a very sarcastic, demeaning tone. This isn't the first issue I've had with her. When I initially came in to set up a mailbox, she told me the system was down and that I needed to come back later. I later found out that wasn't true--it seemed more like she either didn't want to help or didn't know how to process it. Based on other reviews, it sounds like I'm not the only one who's had this experience with her. It's unfortunate because the rest of the staff has been great, but interactions like this make it hard to want to come back.