Was trying to use the kiosk and as it was printing my qr scans I got a blue screen saying it was updating, I went to the counter for help and to actually pay for the items I was shipping not with QR code scans and the clerk number 9 based on receipts the lady with the braids was super rude and like oh if you're scanning you can't use this line it's for paying guests. First excuse you, and second I was paying for the other items I was shipping and 3rd I need prints of my prepaid labels since your machine decided to update now of all moments. The staff just seems miserable here and bothered if you actually need human help it seems read more

US Post Office - Clerk 9 is super rude - Post Offices Near Me - Long Beach, California

I absolutely DO NOT CARE ABOUT THE PREVIOUS REVIEWS. I will continue to come here because MONIQUE not only gave me the best customer service, I got all the information I needed, and she made sure I understood every bit. She wasted no time. She highlighted and underlined all the information I needed to remember. She also made sure she didn't waste any paper. I noticed she reuses the same piece of paper for her notes. When she's done, she scribbles over her notes leaves room for the next set of notes. I thought that was very mindful and thoughtful. Not wasting any of the companies materials. I pointed it out to her and she told me this herself. "I don't wanna waste paper" I applaud you, Monique. I hope they know you are a great employee and that you are extremely trustworthy. You are well business owners wish they had all the time. read more

I've watched my post office change over the years for better and for worse. They closed the mail pick-up line that used to be near the front entrance/P.O. Boxes and moved the services to the main line to the right. Pens for packages usually have to be asked for here since they're a hot commodity. Recently, my building had a mailbox key access issue and the post office took a month to repair/replace it. This caused residents to have to come in for mail pick-up, which got a bit messy. At one point, my blind mother went in to pick up her mail and someone released the entire building's mail to her. Thankfully she asked my SO for help sorting it which sent flags up to him to immediately return everything that wasn't hers. He explained the situation and the post office has seemingly taken things more seriously. The clerks? (not sure of the proper verbiage here) seem overworked and exhausted. I wish people were nicer to them despite their frustrations. It's better to stop in instead of calling for things, or set up a USPS account online where you can manage some things. read more

Absolutely not! Most chaotic post office around. Better off going to the small one near city hall. There's always hella long lines at any time of day that take forever here and the package send out slot stays locked at all times for no reason so you're forced to wait in the long line. Only come here if you want to be pissed off. Parking is terrible and the meters in front are broken as well. This place is cursed. read more

I stopped by this location to buy some stamps and mail a few boxes after a pretty rough morning. The cashier must have sensed I was having a tough day because she wrote a small handwritten note on the envelope containing my stamps. It was such a simple gesture, but it completely turned my mood around. Little acts of kindness like that really make a difference. Thank you for brightening my day! read more

US Post Office - It's the little things - Post Offices Near Me - Long Beach, California

This post office has all but created an environment where they don't want people to use it. There are only 4 parking spots out front for the patrons. One of the spots is handicap, so there are essentially only 3 spots. Today, 2 of those sports had postal service vans parked for well over an hour. There is a lot in the back for their vehicles. So, there was really only 1 parking spot the entire downtown could use. The remaining spots on the surrounding streets are used for apartments and are paid spots. This place stinks of urine and poop. There are homeless people sleeping on the property and shady guys in the alley adjacent. It's just a bad facility any way you look at it. read more

I went to the post office in Belmont Shore to avoid coming to this location because even though this one is a little closer to me, walking in there reminds of going to an old Los Angeles County psych facility. I kid you not. I visited after the Belmont location was out of stamps, so I could buy more stamps, a little before 9AM. There was a very short line, so I figured I would make it back to my car before I would have to put money in the meter. Well I figured wrong. There was only one window open and the unhoused man at the window was taking forever. Meanwhile the talkative lady in front of me wanted to have a conversation I had no desire to have with her. When she finally got to the window, she paid for the package she was sending out in coins, mostly pennies. I've never been passionate about abolishing the penny until that morning. meanwhile, the unhoused man from earlier approached me to ask if the envelopes provided by the post office were free. I just wanted to go home before having to go to work. The employee, Telly, who helped me, was super friendly and was the highlight of my visit. I explained to her that I purchased American flag stamps from a kiosk and was hoping for holiday stamps instead. She offered to take me to the kiosk to show me how to get holiday stamps. Lastly, I do have to say, the architecture of this post office location is beautiful. They really don't build them like that anymore. read more

On Friday, September 26th, around 3:30 p.m., I had a very disappointing experience at this location. First, I had been tracking my package online and saw that USPS marked it as "undeliverable" due to "no access." However, no notice was left on my door, so had I not checked the tracking myself, I would have had no idea. When I went to the post office about two hours before closing, the woman working at window 4 (possibly 3, but I believe 4) took down my address but never actually checked for my package. She didn't read what was on my phone, didn't attempt to help, and told me to just come back the next day. On top of that, she was clearly distracted and even on her own phone, showing no interest in doing her job or assisting me. To make matters worse, while I was there, an unknown man started harassing me--calling me names for no reason, even though I did nothing to him. This man was aggressive, and I was there with my child. The employee at the desk did absolutely nothing to intervene or even acknowledge the situation. It's unacceptable that an employee who is being paid to serve the public would refuse to help with packages and completely ignore a situation where a woman (with a child) was being verbally attacked by a much larger man inside the post office. There are plenty of people who would be grateful to work and take this job seriously. read more

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I have frequented this post office for 6 years. First time I encountered Quinesha, the Lead Sales Associate. She has a reckless mouth and a terrible attitude. She needs to be more tactful "at that job she's making money at", as she said. She exhibits poor impulse control. Other employees have been lovely, sorry Quinesha had to ruin it for the team. read more

Doesn't answer phones and the carriers for your packages suck they don't even knock on the door. They'll tap on the door and claim they made a delivery attempt. Also caught the delivery person wearing headphones on the job, then had an attitude with me when I answered the door and said you didn't even knock. He rolled his eyes and made me sign for the package with an attitude. Worse postal service I've encountered by far read more

Worst post office ever. So slow. Always a long line. Not good customer service. I have had multiple things mailed that never reached the sender. I always say avoid this post office if possible. read more

The lack of any sense of urgency here is insane. I should have read the reviews before walking over, but this was beyond anything I could've expected. Two people working here and only four people in front of me, but they still took thirty minutes. read more

God bless the workers at this location because Lord knows they have to deal with a lot of issues being in DTLB. But my goodness, this is truly the slowest post office in the area. I recently went to drop off a boxed, ready-to-go package that was too big for the drop box. And it took 15 MINUTES to reach the window for a simple transaction. There were only two folx ahead of me. If you're in a rush, DO NOT VISIT THIS LOCATION. read more

The service here is extremely slow, the workers are visibly eating in front of the customers during business hours, not only this but a simple package pickup which takes about 5 minutes at every other location takes about 1 hour from start to finish. They have to go to the back several times to attempt to find it and the workers are overall dissatisfied with their jobs as expressed by their horrible attitudes. read more

Literally everyone seems so miserable and RUDE. The general vibe is so depressing and what a hot mess literally inside and out for such a beautiful building. How hard is it to smile and say how's your day. Clearly difficult. read more

Dwntwn LB post office, long history of issues with deliveries and in general customer service. Here on Elm ave, 90802 our mail is always late, misdelivered or total missing. we have signed up for USPS informed delivery where mail coming our way is scanned in advance and we received a notice of it in photos and but we get it 2-3 weeks late or again, total MIA. Our neighbors 1 or 2 buildings down Elm ave, come to us to hand us our misdelivered mail. There have been in approximate of 10 or 11 different carrier individuals who never stay long and never learn their trade. we wonder why!! Today, we have a new guy who has his packages and mail all missed up. he spends about 10 mins or more on our one story building with 11 units, as he goes back and forth placing mail that has obviously not been sorted out. we are very unhappy with all of this, and less and less plan to use this what used to be great means of communication and business! read more

Per usual, USPS should get no stars! Each location I visit is always worse then the next. I came to the downtown Long Beach location to pick up a package. I was the only person in line waiting to pick up a package and then the line started to grow bc the customers in front + the person servicing them decided to have a full blown conversation about God knows what. Total disregard for the growing line as they were clearly enjoying their conversation. I truly and honestly loathe this carrier service. read more

US Post Office - Post Offices Near Me - Long Beach, California

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Do I recommend this business? I selected 1 star because I had no choice, but the answer is HELL NO!! Please for the love of all that is sane and holy replace the workers with robots! They're nice but their work pace makes you wanna scream " Lord, take me!" In addition, add some rules such as the following... if you are naturally or unnaturally loud, wearing house shoes and/or a bonnet, if your stomach is hanging out and on display for us simple folk to enjoy..... you get the picture, you will not be allowed inside. Put all cell phones away! As a matter of fact, turn the damn things off!! If you like to slam things, throw tantrums or yell at the top of your lungs, you will not be allowed inside! If you are, if you THINK you are, or if you ever have been referred to as a STRAIGHT UP WEIRDO, you will not be allowed inside! When i got home I immediately poured myself a glass of wine. It was 10am. read more

I went to the post office to buy international forever stamps waited 20 minutes in line to be told they were out and the solution was to buy regular stamps which would mean overpaying 54c per letter. No ounce stamps. How do you not have stamps at a post office ?? read more

This post office is always late in opening. Today they opened at 08:40am. Their business hours are 08:30am the P.O. Boxes prices is too expensive. Customer service sucks. Only the Asian lady has an excellent customer service but she been here since I first opened my box in 2001. Everyone else is rude seems not happy working here 3 times I had told 3 different employees if your not happy with your job go find another job. Yes I still do business here because I'm local and when I do I let everyone else go in front of me if the Asian lady is helping someone else. I wait for her. No customers shouldn't have to choose the person that wants them to serve at any businesses. But I do here because THEIR RUDE!!! 15 people in line right now and they have 1 lady at the window smh. If I had a choice in the last since 2001 I would take my service elsewhere. read more

Been waiting in line for 20 minutes and it hasnt moved. 2 elderly people had to leave. You can expect people who just need to drop off a package to stage for this long without help. There's no reason they only have one window open at 8:30 on a Monday morning. Ridiculous. read more

US Post Office - Post Offices Near Me - Long Beach, California

i think it is time to say this post office is officially done. The lines are usually insanely long, the self service machine is out of order, and the qr scanner for labels "isnt working" read more

I feel bad for this post office. It's run down even by post office standards. The block around it has gotten kind of iffy but it's the only full service one in this part of the city. Slow service but only because they are understaffed and have to deal with characters all day. read more

The absolute worst USPS in the country! I have informed delivery and half the time I don't receive my mail. Forget about having a package delivered by them, it'll be days, if not weeks late or they just don't even deliver and leave a slip to pick up at their downtown location. Then when you go to pick up, there's 20 people in line with one window open out of 9 windows! Absolutely terrible! read more

Absolutely the worst. Period. Workers are friendly but they are extremely understaffed. Came by to drop off mail. Waited thirty minutes and three people were helped and in the process of being helped. Paid for parking (meter) and didn't receive any service. Had to return back to work. This place is horrible. Go somewhere else. read more

Worst place to go drop off your mail, you would think the people there can work faster they don't. Every time I go drop off mail there's always one to two people working and the lines are always 20+ people in line. Most of the people who go drop off their mail are very stupid and don't know what they're doing. read more

Absolutely terrible. I ship often and somehow my packages get lost waaaay too frequently . I understand that this can happen from time to time but I ship often and I wanna say I probably get a lost package 1 out of 4 times. This is my local post office and the reason why I shipped out of here but I find it odd that packages get lost so frequently from this location. read more

Here we go again--another week with no mail. The supervisor met with our HOA president and said she will resolve the situation and mail would be delivered. There are people who receive medications by mail and they are not being delivered. What is going on with this post office? Why can we not depend on you to deliver mail? read more

History of lost and delayed packages and poor customer service at the downtown LB location has caused me to exclusively use alternate mail and package delivery services. - High dollar packages that never arrived, (were tracked to the last location) then tracking mysteriously deletes and insurance claims had to be filed. - Collectibles (movies, other media) late delivered by months and arrive w/package opened and re-sealed with fingerprints and food & popcorn on the items. - Workers at package hold window can't find anything but I can clearly see it from the lobby floor window. - Workers at service lobby with very strange control issues refusing to sell you what you requested for no reason at all. Don't like having my patience tested. I'm now down to only one business that still requires me to deal with USPS. Once they adopt the electronic pay system I'll be totally free. read more

I stood there for 10 minutes waiting for someone to help...they never came. Government workers!!!

Long line but went fast. Staff was very cordial and professional. Will surely be back on this location.

The building is monumental. The staff is always friendly. I don't understand the negative reviews. The area is also improving. Sure, there's a line sometimes, but that's in every post office. read more

letter carrier who delivers mail and packages to the area on 10th and Orange has got to be reeducated on delivering packages. This person delivers packages on the outside of our building and packages get stolen. We have it on camera. He leaves our packages on the main street and not more than two minutes later, an individual comes up and steals the packages. this is such an outrage. Why can't the lit area leave our packages in a safe place when he puts the mail in our mailboxes? read more

I placed a hold for my mail in February. I retrieved it. I submitted another one, and when I went to retrieve that mail, I was told that they can not do that. I asked the clerk what could be done. She informed me that she would ask the carrier to retrieve the mail from the address and hold my mail one last time until I picked it up. She also had me fill out a slip. This occurred on 3/30/24. I returned to pick up the aforementioned mail and I was told that there was nothing there for me. I asked to speak to a supervisor because I'm getting the run around and I have crucial pieces of mail to retrieve. The supervisor, Brittany, came to the window and begrudgingly explained the process. My frustration is through the roof with this process. I've been told 3 different things and I have no idea how to access my mail, that I need this week. The overall service was just poor. read more

Unhelpful and unwilling to work. Delayed parcels and courier just cannot be bothered to drop off your packages..

What is the big deal? Sure, lines can be long. Sure, it occasionally smells like urine outside. Sure, parking might be tough. This is a Post Office in Downtown LB! Anytime I go there I try to use the automated system on the side. One can also see the long lines as an opportunity to practice patience (deep breath in, deep breath out, woosah). Sometimes they have a person to triage customers as they que up, so that's positive. Also, and not that I'm into stamps, they have a lot of great options. This way we can add some beauty to our mail! read more

US Post Office - Practicing patriotism #imakeamericagreat #dumptrump #impeachnow #ivote #lovewins - Post Offices Near Me - Long Beach, California

This is the Post Office facility that services my home in downtown Long Beach and I cannot begin to count how many pieces of mail and packages have been lost or unnecessarily delayed. The delivery service was so bad that I opted for a PO Box so the mail wouldn't have to leave the facility, however, the same issues continued. After a juror summons showed up 2 weeks after my report date, I decided to move all mail service to the location on 2nd Street. I would most certainly never take my passport application to this location. read more

Literally, I found my packages left in my plant/bush. I am holding back so many inappropriate words right now. I does not make sense to me other than a lack of care. Dear my regular Post-person, I hope this wasn't you cause you are appreciated and I know you are overworked and unappreciated. Whomever threw my packages like that please use common sense and put yourself in the others shoes. read more

Why are you not enforcing the mask policy if you have signs up? It's bad enough I've been in line for 45 minutes. Your service is deplorable as always. Shameful. read more

If your picking up a package here, I suggest you figure out anything and everything you can to have it sent to another location because the experience you'll have to endure at this post office is not worth whatever you're picking up. This post office is notorious for losing your package while also providing one of the worst customer service experiences you'll ever have. For the love of God just take your business elsewhere. read more