This place came as a recommendation from several folks and we were excited to move our trailer…read morehere. As of recent, there is new management and no way to access outside of regular business hours. This poses a problem for people who are planning trips etc and have different hours due to work or distance. I am very disappointed with the response I was given and no notification that this would not be allowed. I will share that I was told this was in the contract and nothing has changed but it certainly would have been nice to receive a note reinforcing the policy if it was being altered by previous management. We have kept our trailer at a number of different facilities over the years and never seen such a policy. I do understand that you want to keep potential crime and things to a minimum but that is also what security cameras are for.

PULLS GUNS ON MENTALLY ILL CUDTOMERSThe manager was so unprofessional, disrespectful,…read moreinconsiderate, and acted like a real thug. He pulled the gun out on my girlfriend when we were there obtaining my property because for some weird reason, he has kicked us out when I've only met the guy one OTHER time and it was an odd interaction. Next thing I know I'm being kicked out with no explanation. I'm given two weeks and like I said the gun being pulled out on my girlfriend was so unexpected and scary and they shut the gate on me also which hurt my foot almost breaking it when I was just simply asking for an explanation and for time to obtain my property, but I was yelled at I was pulled a gun on in the gate was shut on my foot. Not to mention the lady in the office is so weird and she seems like she's high on drugs, always twiddling and tweaking and saying weird things and walking around like she's just an old drug addict. I don't recommend this place at all. I give it a 0 to 0 stars if you like people that pull guns on customers for no reason, especially customers that have mental illnesses like my girlfriend she has mental illness and he pulled a gun on her because she was having a was having a manic episode due to her past trauma, and he really hit that trauma when he pulled a gun on her. We both left screaming out of there scared for our lives. Why would he pull a gun on us and tell us that he doesn't call cops? don't recommend this place at all.

Kristen! I can't say enough about your positive, vibrant and caring personality!!! During the short…read moretime that I have had a storage unit with this Company ( less than a year) Kristen has been so accommodating and helpful! her knowledge of the storage space is so helpful when you have no idea what your doing or what you need/ want like me!!! . I've had a horrible previous experience with a different storage company and I lost a lot of trust for such companies but Kristen has definitely helped me calm that anxiety. Whether she reads this or not I want her to know that she has made a very impactful and positive impression by just being herself! I don't write many reviews unless they have made an impact whether really positive or really negative in this case really positive so i'm taking time out my chaotic day to say that you deserve to be recognized!!! Thank you girlie.

Need a short term storage solution and contacted the good folks at SmartStop. Very easy to get…read morethings set up over the phone. Even though we are a new customer and they don't know us, they had the foresight to let us know they would be out of town for a couple days so recommended coming over soon to set up the unit. Kristin and Darren were very helpful and made the process easy. Only four stars at the moment as we only just got the unit. Definitely encourage anyone needing help with storage to contact these friendly and customer oriented folks.

We had a storage unit here for about 5 years. There were no problems at all. This is a safe place…read more We had to move away, but left many of our things in a unit here for 4 of those 5 years. We recently went back to empty it. Everything was perfect and easily accessible. They made it very easy to end our unit rental. Roman assisted with this and was incredibly helpful and friendly and I highly recommend the Extra Space on Briar Way in Lompoc.

People who are moving are usually experiencing stress, I found that dealing with Extra Space…read moreStorage was easy . The space is secure, clean and easy to maneuver, and the people I have talked to have been more than helpful and courteous.Great prices about and wonderful .

Friendly people and good prices. Convenient location from where I live. Will recommend to anyone…read morethat needs storage.

Lady was RUDE! MY dad passed away and I had asked her if he might have had a storage unit there,…read moresince I didn't know where in Lompoc he had his stuff. She said she couldn't give me any info, then she hung up..... WTF!.... place is unprofessional.

Who knew? A U-Haul place near my house! This place has lots of trucks/trailers and a really…read morehelpful and nice guy to take care of you. While hooking up the car carrier trailer to my truck, he found that one of the turn signals wasn't working. He dug into my truck and found I had a blown fuse that he replaced with no charge. Highly recommended!!!

I had a long trip of a 4 hour drive to get to Lompoc to empty a storage unit that we had left there…read morefor 5 years after an unexpected move. After getting to the place we had thought we rented at in Lompoc we found that our order at been unexpectedly moved to the U-Haul center in Vandenberg Village. I was a little off put by this. The gentlemen in Vandenberg were awesome. They were very friendly and provided excellent service. This of course calmed me and I then felt better about the confusion. If I ever need another truck in that area, there will be no need to go anywhere else but to Javier at U-Haul in Vandenberg Village. Thanks for being friendly and professional.

It appears that ownership might have changed hands, as we have not seen the usual owner in quite a…read morewhile. However, the current personnel working in the business are just as proficient as the previous owners. The facility is clean, offers plenty of packing materials and the staff is friendly, prompt to help and knowledgeable. If you need to coordinate some shipping, this is a one stop shop with reasonable/market rates!

Every time we go to mail some thing the staff is super courteous and helpful. Prices are great. We…read moredon't have to wait in a long line and we can be happier. Highly recommend!