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SmartStop Self Storage

3.4 (8 reviews)
Open • 9:00 am - 4:00 pm

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Roof leaks cause black mold on drywall.

I have a large unit and have been a customer at SmartStop Lompoc for more than 3 years. There has been ongoing problems with mice. The manager provided rodent bait. Eventually I located a place where the wall had separated from the footing and mice could walk right in. The manager filled the gap with spray foam. The mice left droppings on everything in the unit and ate lots of cardboard. Still there is evidence of mice. There are gaps in the walls and ceilings from one unit to another. The biggest problem has been roof leaks. It probably started in the winter of 2022, but just a few drips and not such bad weather. But this past winter it has leaked every time it rains. There is a line of drips across the middle of the unit. At first I put out buckets, but finally in mid January 2023 I complained to the manager. They cleaned the blocked downspout. The next rain it was just as bad. They put sand bags across the door, but water was entering from the ceiling drips, not under the door. They got their corporate office involved and after a long wait, a roofing contractor inspected and confirmed the roof needed repair. The rains continued and the drips would overflow tall waste baskets. Water runs across the floor. Water ran down the wall causing a 3x8 foot section of drywall to have black mold. I pulled down the moldy drywall and rigged plastic sheet to funnel the leaks out the door. The regional manager, Derek Shefman, tried to obtain a substantial rent adjustment but only secured a nominal one time credit. It is now late May and the roof has not been repaired. I just received notice of rent increase. The location screams lack of maintenance. The front gate was under repair for weeks, the asphalt is crumbling, the roll up doors do not operate smoothly, the rodent problem is persistent, there are openings between units for rodents to pass through, and the roof leaks. The onsite manager is nice and helpful, but this location and its customers get neglected by corporate. I suggest new customers look for better alternatives.

Just a small sampling of the hundreds of rat turds in my locker.

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11 months ago

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3 years ago

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2 years ago

Darren was very helpful showing us different units, very thorough in explaining everything.

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3 years ago

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2 years ago

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7 years ago

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8 years ago

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A Storage Place

A Storage Place

(21 reviews)

This place came as a recommendation from several folks and we were excited to move our trailer…read morehere. As of recent, there is new management and no way to access outside of regular business hours. This poses a problem for people who are planning trips etc and have different hours due to work or distance. I am very disappointed with the response I was given and no notification that this would not be allowed. I will share that I was told this was in the contract and nothing has changed but it certainly would have been nice to receive a note reinforcing the policy if it was being altered by previous management. We have kept our trailer at a number of different facilities over the years and never seen such a policy. I do understand that you want to keep potential crime and things to a minimum but that is also what security cameras are for.

PULLS GUNS ON MENTALLY ILL CUDTOMERSThe manager was so unprofessional, disrespectful,…read moreinconsiderate, and acted like a real thug. He pulled the gun out on my girlfriend when we were there obtaining my property because for some weird reason, he has kicked us out when I've only met the guy one OTHER time and it was an odd interaction. Next thing I know I'm being kicked out with no explanation. I'm given two weeks and like I said the gun being pulled out on my girlfriend was so unexpected and scary and they shut the gate on me also which hurt my foot almost breaking it when I was just simply asking for an explanation and for time to obtain my property, but I was yelled at I was pulled a gun on in the gate was shut on my foot. Not to mention the lady in the office is so weird and she seems like she's high on drugs, always twiddling and tweaking and saying weird things and walking around like she's just an old drug addict. I don't recommend this place at all. I give it a 0 to 0 stars if you like people that pull guns on customers for no reason, especially customers that have mental illnesses like my girlfriend she has mental illness and he pulled a gun on her because she was having a was having a manic episode due to her past trauma, and he really hit that trauma when he pulled a gun on her. We both left screaming out of there scared for our lives. Why would he pull a gun on us and tell us that he doesn't call cops? don't recommend this place at all.

SmartStop Self Storage - selfstorage - Updated May 2026

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