Massive bait and switch. I have been there just at 5 months, and, in that time, I have had 2 rate increases and I am now sitting at 36% higher than the price I originally signed up for. A "10' X 15'" (actually 9' x 14') space is $183 a month, it still says that on their site as I post this! They just sent me an Email telling me that the same space is now going to be $249, even though their site still says it's $183! After you move your stuff in, they know you are stuck and they jack your price. Totally unethical! Plus, one of my 2 units got broken into last month, so I drove 2 states and I emptied it. I wish I had room to empty the other unit. Do not use them. read more

Extra Space Storage - Self Storage Near Me - Lancaster, California

Today I came in and I had the best customer service.. Eunice was amazing . I had so many questions regarding my unit and she answered everone of them with a smile and kindness thank you see there is still great people read more

Great customer service from Jessie! I made the reservation online and signed up instantly . She made the process easy and very efficient. read more

got robbed 3 months after I moved in...their security system is a joke. There was video but i was not allowed to see it. Management didnt even alert the police...youre on your own here read more

Extra Space Storage - Self Storage Near Me - Lancaster, California

AVOID AT ALL COSTS! (and buddy... there are COSTS). Do not be fooled by all the five star reviews on their site. They look for positive reviews on yelp, google, etc and put them on their site and there is no way to leave your own, fyi. We rented a small unit here when I was about 8 months pregnant to get some furniture out of the house we won't need for a couple years and make room for baby stuff. Found a unit that we thought was priced fairly, and I just got a notice that they are increasing the rate by 63% -- only THREE MONTHS into the rental -- because of "current market conditions." If I had moved in, then they jacked the prices up by like ten dollars a month, fine, you got me, I should have known but oh well. but going from $75 a month to $120? That's obscene. We'll have to get our stuff out of there and either move it somewhere else or just get rid of it, which I guess we should have just done from the beginning. So now I have to find time to do all that with an infant. I don't know how we're going to swing this. The worst part? When I told my mom what we planned to do, she said I should just get rid of everything instead; that these storage places are a huge scam, and all they do is jack up the prices because they know it's going to be a big hassle to move somewhere else. I was like "come on, you're overreacting." Do you know how annoying my mom is when she's right?? Please nobody tell her, I feel like such an idiot for falling for this grift. Save yourself the trouble, the money, and your mom getting to say "I told you so." (agree with everyone else's comments re Tanisha though, she's very helpful and I'm sure none of this is her fault). read more

All I I want is good customer service these days and that's exactly what I receive from the employees at Extra space in Lancaster. Always going above and beyond what is expected and its greatly appreciated. I'll continue to come here if I need storage read more

Customer service received by Tanisha was top tier! Very knowledgeable of the business, up front and honest. Came in to view one unit she ended up showing us 3, provided professional feedback and advice, considering our circumstance and budget. The facility appears to be kept very well. Im not feeling uneasy about some of my belongings being stored at this facility. read more

The best storage company I have ever use in the antelope valley, and I have used quite a few. They where very professional always helpful when I had any question. read more

Store manager Tanisha was so helpful and so nice in general. Made the experience way smoother than it probably should've gone and getting into the unit was easy. Got my password and key and lock all in one super fast plus affordable. loved it here and all the gates have passcodes to get in and out plus you get three keys with your lock so everything is super safe and secure. read more

Tanisha was great. She was helpful and friendly. I would store my things at this location again.

We have had the need for a storage unit for several years now. After a bad experience with another company we moved our stuff here to this Extra space storage. We have had more than 1 unit here over the years and we've never had any problems with this facility. Staff always accommodating. Recently made to make some changes and TANISHA was SO incredibly pleasant, kind and went out of her way to assist us. She was a breath of fresh air in her customer service. Its been a "5" experience for us. read more

I rented a storage from there today and the manager Taisha was beyond sweet and helpful, she made sure I had everything I needed. In the mist of me getting my things into storage I lost my money orders for my rent!! It blew away in the wind, Tainsha double check to make sure I didn't leave anything and to make sure I locked my storage because I'm a new customer . As she was doing that she came across my money orders that so happened to have my name on them ..she called me immediately and told me she found them! I'm so thankful she was so honest and nice enough to give them back! Shes an angel! God is good. read more

I can't say enough about the customer service and professionalism extended to me every time I go or call. Tanisha is the best of the best !!! If you're ever in need of some storage space this is the place to go and make sure you ask for Tanisha!!! read more

Let me start by saying that I've only had one storage space prior to using Extra Space and I was not expecting much when I came to rent a unit. They blew away my expectations. The guy was so friendly and helpful, just a nice guy who was chatty and personable. & he even gave me a tour around the place with little golf cart. He showed me exactly how to use all the nifty little things around my unit, such as the door holders & timers. The space that I am renting is super clean and they even provide little carts to make moving easier in the halls (because my unit is inside). It totally cut my unloading time in half. & they keep a bathroom on the premise too, which is so useful on days when I'm digging through my storage for a while. It's all the little things that make it so much better than just another storage place. read more

Everything went very smooth renting a unit. It was a no contact rental the unit. The unit was clean easy to fine and when I called the office I spoke to Tanisha. she was very helpful and very very nice and I would give you guys a five star. Also your price is a lot cheaper than many other rental places in Lancaster read more

I'm not sure what happened on my review yesterday....but I give them 5 stars...not 1. So sorry. This place is great, staff is SUPER friendly and the online booking process was very easy and fast!! Thank you AGAIN! :) read more

I stored my household goods here for over a year and the experience has been a positive one. I've received pleasant reminder calls and email reminders to avoid late fees. The site is very clean, secure and well maintained with a knowledge, professional staff. I could have done without a 8% rent increase after only renting storage for five months. This was unexpected and past experience most facilities wait at least 12 months with a 6% increase. That's an entire month of rent over a year. I asked Nathan when I signed my contract when my first rent increase would be and his reply was 12 months. read more

Rebekah is awesome, she has really great customer service. The place is so clean and secure. I'm glad I chose them.

I am really glad I found Extra Space Storage I like the facility it is clean and conveniently located off avenue I and the freeway. I find it easy to get in and out of the facility and I feel safe when coming to this location alone. I would also like to comment on the customer service I received from Mr. D. Smutz he was very easy going and welcoming. Happy with my new Storage facility! read more

Super pleased to say that we found the perfect place to store our extra household items. This place is clean, well maintained and easy to access. Rebekah, who helped us was personable, knowledgeable, and eager to help. We never felt like she was pushing a sell but wanted us to be happy with our choice. read more

Awesome customer service! Sarah helped me and was amazing and very informative! Showed me every unit I requested to see and even listened to my bad stories! read more

I been using this storage facility for about 3 or so years now and Rebekah Bennett has been there since i got my storage unit and has been very nice and very helpful with every one of my needs. Its a very clean storage facility. I have never had a problem them at all.... Love the staff... read more

Great Storage Facility and Great Prices! This storage facility has everything you would need. The variety of different size spaces and even central air in door spaces to satisfy your needs of your most precious memorable items. I use one of the larger indoor spaces and it is great! Even air conditioned during the summer. Wheel carts in every building to help you move is great. The office staff is very friendly helpful and respectful with great management. The facility and grounds are kept very clean and you will feel safe during the evening with lighting all through out the grounds and a great modern security gate and surveillance cameras through out the grounds to protect your goods and especially you. There is even a nice clean on grounds restroom for your convienece. Located right off the Ave. I exit for easy 14 freeway access. I recommend this storage facility! read more

Great customer service. Matt was very helpful and walked me through the lease and answered all my questions. !! Would recommend.