Rent has increased 3 times, elevators broken for over a week and now have to pay extra for 24 hour…read moreaccess.

Kiosk broken, very difficult to get a hold of a manager, they disable your access, difficult to get…read morea hold of someone , they keep the AC off or at minimal levels so it's often hot or they claim the AC is broken, bottom line this needs better management or don't choose public storage

First, you don't allow after hours access. Which defeats half the purpose of having a storage unit…read moresecondly, you guys added an additional lock which caused me to be locked out of my unit now even though I have paid my bill and I should have access to it what is going on? Who is even managing any of this? Worst storage units ever do not use them stay away.

Had a great experience with Kim and Jeanette - they were very friendly and professional and…read moreanswered all my questions about the unit I was looking at. This property is well maintained and clean. I am about to no longer have a need for storage, but I will definitely keep this facility in mind if I need storage in the future!

Currently trapped inside this Public Storage because their one gate is broken (exit code accepted,…read moregate doesn't move), no one answers the phone at office. HQ phone has me on hold 20 minutes and counting. Next call is to 911 but this company should be criminally liable. Nothing ever works here (lights broken, doors broken, Keypad broken) and prices doubled in less than a year but this is a new low. Do Not rent here.

Customer service was horrible, my wife went to put somethings in the storage on her own, for some…read moreodd reason my wife calls me telling me that the staff/employee of public storage made her cry... she told me they yelled at her and was extremely rude to my wife, which hurt my wife's feelings. Days prior to that the gate also stopped working so we couldn't go in or out of the property.. Horrible experience never go here don't recommend save your money for another storage unit. God bless.

I'd give 6 stars if I could!…read more THE BEST customer service! Friendly, knowledgeable, and quick to respond. Great prices! It was so easy to book!

Very recently went under new management. Even prior, I would have recommended them, now I…read moredefinitely recommend them. They're easy to get in contact with and have good prices for non-climate and climate controlled. It feels secure while still being convenient to get into as a renter.

Community self storage was great. The ladies who worked there are always very helpful. Trying to…read moremake sure you get taken care of. They go above and beyond in the six years I've had a storage unit with them.

Great staff, clean and secure. Was there for over a year and…read morethey did try to sneak in rate hike.

This storage facility is a mile from our house, so when we began our move and utilize their units,…read moreit was quick and easy to sign up. We started out with an outside unit and lo and behold we found we needed 2, so we rented a climate-controlled small unit. This month we rented a 3rd mega-sized outside one and discontinued the climate control one. The patience they showed us was very much appreciated. They prorated the one we discontinued and applied the rest to the new mega storage we just opened up. Pros and cons:. 1. There is no lighting inside the units, so bring your flashlights if you come while it's dark outside. 2. In the climate control units, I appreciated the locking coded doors leading into them, but as a woman who grew up in the city, I was very concerned about the darkness of the inside corridor (during the day) leading up to the unit. I never went back into that corridor alone without my boys after my first time there and alone. There are too many bad things that could possibly happen, even in Friendswood. 3. They have excellent workers at the Friendswood location. Very friendly, knowledgeable and helpful. 4. The 3 units we dealt with were very clean. I know it costs money, but if they lit the dark corridors in the climate-control hallways, that may solve issues that paranoid women, like myself, have when out in public in suspicious areas, e.g., areas with no lighting. Other than that, it has been a great experience so far!

Every since they have changed to Avid Storage I can not log in to my account. It's a pain every…read moremonth to pay my bill. I have been with them about 20 years. Every 6 months they go up on rent. Trying to find a new storage facility. At this time the star rating I would give them is a 4. I would give the gentleman in the office a 10+. He is wonderful.

Bullseye Storage Increased my bill significantly just after a few months of moving in. You…read moreshouldn't have to renegotiate your rental fee so soon. Literally haven't been there for even 5 months and the price increased about $70.more per month.

The ladies at the Dallas location were great and easy to work with. They got everything I needed…read moreset-up smoothly and move day was a breeze with them! Thank you.

Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.