I rented storage unit and I have had a really good experience…read more From the time I got the unit until I moved out. If I ever have need again for a unit,I will definitely be back at extra storage. Benjamin is a really good mgr. And he really stays on top of everything. I assure you he's professional,very courteous, polite . He returns ur calls promptly too. He takes the stress off of you. If ur looking for a secured storage this is the place to store your valuables...A MGT and business you can trust. I would have given them a 10 but it only had 5 stars

Do not do business with this facility. Carina has a gift for sales!! She is very misleading!! She…read morewill tell you her life story instead of listening to why you are there and what will work for you. She never stops talking about herself and her personal life. I guess that's a distraction technique. Do not rent from this company. If you're not familiar with the storage industry, they are not upstanding. Lacking in ethics!! Once you're in, they raise the rent and play their game!!! Let me reiterate, DO NOT RENT FROM THIS COMPANY!!! I learned that Carina doesn't do dishes, and her baby daddy doesn't pay child support and her mother does everything. she told me that she doesn't do dishes and her mom does everything including taking care of her child. She ask me if I'm Mexican, White or what. Well Carina I'm Mexican!

If I could give zero or even negative starts to this Company, I absolutely would. I booked the…read moreservice with a very simple request. I had rented a UPACK trailer to move my things and they were told to come out here to load up all the boxes that I already packed myself and some furniture. José, who is the business owner and Chase, who is one of the workers and a third worker who I don't remember the name of, but i do remember had a spine tattoo showed up to my house to complete the job. First of all I moved just as much if not more things out of my house then they did so I did not have the opportunity to stand over the man (spine tattoo) who was packing the trailer and watch what was going on, but they assured me they were professional, they do this on the daily basis and they know exactly how to pack the trailer. So I said ok. I provided five ratchet straps two of which I had to send my friend out to go buy as soon as they got there just so I could assure we had enough. I also provided my own shrink wrap as they showed up with a less than half used role and quoted me $25 per each shrink wrap roll. Further more because this load was not going on their truck they did not utilize any of their own blankets so I gave them literally every single towel out of my house and every single throw blanket out of my house to cushion my furniture and my breakable things. I had boxes that I explained to them had my great grandparents crystal collection and were very fragile / very breakable and almost every single piece of that was broken due to the negligence on the companies part of stacking boxes under heavy furniture. They also didn't even care to ratchet strap the heaviest things in : my king size bed, my washer and dryer that were at the very back of the load (by bulkhead doors) so I had to open the bulkhead doors on the trailer climb in there myself and strap them in - there were still two unused ratchet straps hooked to the wall. But everything was loaded, and I couldn't exactly see how it was loaded until the trailer got shipped to my new house, and I took the bulkhead doors off again and started unpacking things. To my disappointment I found almost every single box either dented or damaged due to the way they stacked it in the truck. My cat tower that's less than a month old was completely broken. My great grandparents Crystal collection and porcelain collection was almost all broken. I have a brand new king size bed that I've had for less than eight months that has huge scrapes on it. I have a TV stand that has a whole chunk out of it. I have a TV that's literally broken. The list goes on. Of course I was furious and left a very urgent and unkind voicemail to the buisness number I had for them and chase, one of the workers called back and tried to immediately blame it on whoever unloaded it, when I explained it was me and my family and we FOUND them that way, he tried to blame it on the company that shipped the trailer, once he realized I was not gonna be BSd or let it go he offered me 500 bucks, I said I haven't even finished unpacking and counting up what's damaged so let me do that first and I'll call back. 2 days later I tried to call back and got nothing. A day later after another voicemail was left jose the owner called back and said that they pretty much weren't responsible and that I signed the form and tipped them at the end so I couldn't have been that unhappy with the service, I explained how I didn't know then of course that the MAJORITY of my things were damaged so of course I tipped. I also provided MULTIPLE water bottles and sweat rags and even let them hose themselves off in my yard. Moving forward I was contacted again- this time by Jose's wife and was told she had looked over the agreement and wasn't sure what she could do for me but if I had proof/pictures/any documentation she would be open to reviewing it. I emailed her all the photos that are attached below and got radio silence back. I waited a few days and attempted to get in touch again via phone call and nobody would pick up, I texted them and communicated that an email was sent with proof of all the damages - still radio silence. I waited a few more days today. I texted and said if I didn't get contacted I would be leaving a very ugly review. REVIEW SO LONG CHECK PHOTOS FOR FULL STORY!!!

I had researched many moving companies before I came across 27/7…read moreThe service I requested was very professional. Communication was excellent, any call or text was answered in well under 30min. They were conscientious of my furniture, time and money. They are a great value and excellent customer service!Thank you 24/7 I will always recommend you!

We had a great experience with Keillah and Big Tex on Wesleyan. The service was excellent and the…read morestorage area is clean and neat. Highly recommend this store.

Moving is always tough. Fortunately I'm so grateful I found Big Tex. It's clean well lit and Keilah…read morewas super helpful in my smooth moving in and out process. She communicated everything throughly from start to finish. Not to mention the incredible specials on units. If I'm ever in Texas again I will always use Big Tex in River Oaks.

Had some issues when I was first moving in. One of the ladies who worked there failed to give me…read morethe gate code or explain how to use the elevator. Once I met Moises (the on-site manager) he took care of everything. From then on, each time I've been there, he's been very helpful with locating carts and keeping everything in working order. They let you borrow the truck when you move in which is really helpful, too!

Bullseye Storage Increased my bill significantly just after a few months of moving in. You…read moreshouldn't have to renegotiate your rental fee so soon. Literally haven't been there for even 5 months and the price increased about $70.more per month.

I've had a unit here for almost 4 years. The price increases are ridiculous. It's gone from $85.00…read morea month to $140.00. Miss when it was locally owned. Oh & forced me to have insurance. Not getting anymore of my money!!!

Angela helped me move my storage from league city cubesmart to her Santa Fe location via phone…read morecall and handed my move out time period along with setting up my new unit by the time I got there with my trailer so all I had to do was go in sign my paperwork and then I followed her to my new unit and she give me my code and set me on my way with a great feeling that my stuff was secure and It was very tidy outside which was refreshing let's me know she cares about her work and I love a good work ethic and she shows great attitude and enthusiasm that is very rare nowadays

I paid for a plan for a storage unit and was given one price, when I called and spoke with the…read moreagent, I asked if the price would change after a few months, that agent told me NO. However, this agent was new apparently and price does go up after one or 3 months, not sure. it doubled. Beware.

I was so very impressed with how helpful and courteous Carlos was…read more The facility is very nice, clean, easy to get in and out. If you are looking for an excellent storage place - this is it!

Lisa Denton is extremely helpful and a great manager. The place is in top shape, and she keeps it…read moreextremely secure. Highly recommend this location.

Friendly, professional people always willing to help and answer questions…read more I like it because it's so close to everything. A well kept secure facility that I would rent again if ever the occasion came up again.

Stellar Storage Safe fast efficient & affordable!…read moreThey handled everything Perfectly & under the worst circumstances (hurricane & no power) They got me efficiently moving effortlessly with a free loaner Truck if you get one of their premier 30x10 ft storage units Barbara Cash in all the commotion & chaos came through "Big Tex" Style - she needs a promotion & a raise!

The storage facility is clean and well-maintained. It is easy to access before and after business…read morehours. The staff is extremely friendly and helpful. The price was reasonable and they had a great move in special. Brenda is amazing. She is the reason I decided to use Big Tex Storage. She's extremely helpful. I had an issue at the beginning of my move-in. She made the transition smooth and handled everything with the upmost professionalism. She is a joy and a light to work with, and she has made a very difficult and move possible and more seamless. I definitely would recommend using Big Tex Storage for your storage needs.