Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

Great Experience & Excellent Service…read more This facility is located in a safe, quiet area and is very easy to get in and out of. The representative on duty, Bobbie, was extremely helpful and friendly. She quickly adjusted my reservation and got everything taken care of in little to no time. I really value the service and availability this location offers the process was smooth, the property feels secure, and the staff made sure my storage needs were met without any hassle. Highly recommend for anyone looking for convenient and reliable storage!

I needed some packing material and they had exactly what I needed at half the price of the…read morecompetitors. Rory was so helpful and fun to talk to. He was able to take care of some other people while I was there and still, no one had to wait. Talk about multi tasking. Great service and help

Responded promptly (next day) to my concerns including appropriate refunds and changing rent to…read more5x10 rate for the 5x10 unit. Was still a very painful move-in but I respect the speed with which they tried to make it right after the fact.

WARNING!!! PROS:…read moreI've used this place for a little over 2 years. The place is nice, clean, safe and the staff is friendly. CONS: First,they raise the rent at least twice a year; so don't expect to keep the low quote you get when you first sign-up. Second, they do not own up to their mistakes; I made a payment over the phone in which they did not actually process the payment. I got a letter in the mail stating that I am deliquent and that they added a late fee. I called and spoke with the manager to explain what happened and to have him waive the late fee. He refused to refund the fee even with it being their error.

LOCATION LOCATION LOCATION!! In the of UPTOWN! & yet,…read more it's the BEST PRICED i found, by FAR, for reputable, reliable & safe storage, AROUND! the multistoried bldg is temperature controlled! It's never busy when i'm there = good parking, -AND- there's always an ABUNDANCE of their rolling carts available! & lastly, i've always felt SAFE when i'm there, & my belongings do, TOO! Every contact w/this facility's employees has been TOTALLY POSITIVE!! Every1 has been MOST helpful & patient (btw, THANKY'ALL for that!)! The HOURSdo make me a bit CrAzY being i am nocturnal...& multistoried bldg locks down @ 9PM...so this has hindered me a few times. HOWWWW...ever, that IS the ONLY thing i wish werechanged! Everything else is AWESOME!!!

Rented a 10x20 space to store a vehicle. Paid on-time every month and was terminated without…read morenotice and told to come get the vehicle that day. Absolutely horrible customer service at this location. Will never use Public Storage again.

Big Tex Storage is the best storage facility I have ever experienced! It is very clean, well…read moremaintained, well managed, safe, and reasonable rates. I highly recommend Big Tex Storage to anyone looking for an excellent storage facility. Keilah Cantu, the Manager, is wonderful to work with!

We had a large unit here for 5 years and highly recommend. The space was clean, well lit, plenty of…read moredollies available, and the elevators always were working, a must as we were on the 6th floor. Keilah Cantù in the office was super nice to work with whenever we had a question. Secure entry and exit, always felt safe going in and out.

I had my things in my first unit for about 6 months, and then I rented a second unit for my…read morefurniture for about 3 months. Some things I was not happy with were that the "climate control" was on the warm side. When I got my furniture out some of the off-white pieces had darkened and discolored, I assume from the heat and humidity. Also, some items with glue or adhesive were damaged. I don't know what temperature the building is supposed to be kept at, but it wasn't cool enough. When I rented my first unit there was a trash can in the lobby area where the elevator is, but eventually that disappeared. The dumpster is also inaccessible to customers. There is a restroom by one of the elevators, but every time I tried to use it, it was locked. If vagrants getting in the building and using the restroom is a problem, then why not require the doors to be opened by codes all the time, not just at night, or put a key code on the restroom door? That way paying customers are not inconvenienced too. I was driving about an hour to get to the storage business, so a restroom would have been very helpful after a long drive. Many times when I came to put something in or get something out of storage during the week, the same car was parked right in front of the doors to the elevator. I never saw anyone getting in or out of the car while I was there, so I can only assume it was an employee's car. There is not a shortage of parking, so why park in a spot that is going to cause an inconvenience to customers? If I ever need to rent a storage unit again I'm not so sure that I will go with Big Tex again. They are pricey for what you get.

From the owner: Welcome to Big Tex Storage Musuem District on Montrose Blvd. Our newest Houston location offers a…read morevariety of storage unit sizes to fit your needs, whether you’re storing a few items or need a larger space to store the contents of your entire home. Our team is dedicated to providing exceptional customer service and ensuring that you have a hassle-free experience. We have a wide selection of security features to ensure your items are safe, such as 24-hour video surveillance, alarmed units, and secure access systems. Plus, our Museum District self storage facility is clean, well-lit, and climate-controlled for your convenience. Come visit us in person or online where you can rent a unit and pay your month-to-month rent.

Best location, best service, the cleanest and most secure storage facility in uptown! I've always…read morereceived outstanding service and prompt communication from Tiara. My out of state movers did a seamless checkout for me while I was away. Tiara always returned my calls and followed up with any inquiries I had throughout my storage rental period; she was always professional, kind and helpful. I highly recommend this location!!

Public Storage started me at around $200-$250/month, but over time they've increased my rent to…read more$618/month for a 10x20 unit. What's frustrating is that new customers can currently book the exact same size unit on their website for about $221/month. Instead of rewarding long-term customers with fair pricing, they significantly increase rates over time. Disappointing experience.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

We have had experience with Morningstar on Voss Rd since they first opened under the Community…read moreStorage name. With Blake and Ashley in charge we have experienced a much warmer and welcoming vibe. The key to these industries is customer service. The team at Morningstar brings that to the forefront of their business model. I feel like our questions are taken seriously and we always leave with a smile on our face which is more than I can say for any storage rental facility in my experience. If you are in the market for a storage unit I would recommend Morningstar without question. You can trust that your belongings are in a good place.

Do not rent here if you are thinking about using the moving truck because that ultimately is the…read morereason I chose this place but I've called every location and no one has a truck that is working.

Staff is rude. They raise the price of the units after just a couple months. Not a secure storage…read morefacility.

If I could give this place a negative 5 I would. The staff is complete waste. I went into the…read morefacility to change my payment date only for them to set it back to old date and assess fees. Bria and Brian could literally care less of any complaint you have. I would recommend using Extra space or U-Haul before you use this worthless company.