The whole process of renting a unit went very well with no problems thanks to Fefe the manager at…read morethe Humble location 2960 1960 East.She was very professional courteous and very knowledgeable about the entire process. The facility was immaculate. I will definitely use their services in the future.

0/5 STARS - DO NOT TRUST PUBLIC STORAGE…read more Review Title: THEY DESTROYED MY BELONGINGS AND IGNORED ME I am a single mother of 8 children, working two jobs. I trusted Public Storage with everything I owned. On January 13, 2026, their contractors destroyed my unit with construction dust--AFTER the on-site manager warned them to stop. They ignored her and continued working. My electronics, furniture, clothing, and sentimental items (including a television from my late father) were ruined. What Public Storage did: Denied my initial claim Reopened a liability claim Ignored my calls and emails for months Let the SAME contractors return and shut down the facility to protect units--admission they knew how to prevent this Forced me to sue them What it cost me: $1,294 - Storage rent for a unit I couldn't use $161 - Court filing fees Almost everything I owned--thrown away My late father's television--destroyed I filed a lawsuit: Case #261200####69, Harris County Justice Court, Texas. Public Storage had every opportunity to do the right thing. They chose not to. They hoped I would give up. I didn't. If you value your belongings, go somewhere else. This company will take your money, destroy your property, and ignore you until you sue them. Avoid Public Storage at all costs. #PublicStorage #StorageUnit #ConsumerAlert #BadBusiness #PoorCustomerService #SingleMom #Justice

I rented here for about 6 months I would visit here and there there was there a problem until may…read more25,2024 when I went to check on my things. First I walked through the door and instantly smelled a strong urine smell. Thinking nothing of it I go to my storage mind you it's inside and climate controlled. Opened my door and all my things are ruined. Urine and feces covered literally all my things I had things in there for my son things I can never replace. The man in the office was of no help. I'm still in utter disbelief. How did my things get to this point why have they not offered to replace my things game systems a bed room set clothes shoes literally everything I owned was Ruined. All I could do was cry I've called the insurance company and no response or call back. I would never recommend this place I lost everything literally my entire life then you can't even throw things away there I had to load what I could to trash cans. I'm also extremely pregnant and should not have been inhaling the unknown animal that you in there body fluids. Do not DO NOT RENT HERE

Very nice place to store my vehicle excellent service and was very helpful and reasonable.read more

I'm from St. Paul, MN and needed to store a large printer for just one month…read more at Jag Storage. Joan, the owner, was super helpful and accommodating. Unfortunately, the printer was a beast at 440 lbs. and we had no way to unload it at Jag. Instead, we drove to a moving company, which had a forklift for the job. Joan was very understanding and sweet about the whole thing.

I just picked up my RV from JAG again today. The place is clean and totally secure. Cameras all…read morearound and the storage for my office files is clean and nice and cool. This is way cheaper than Uncle Bobs and much more convenient for me.

I had a great experience from commencement to end!! Though I didn't access my unit much in the…read moreearly time, I was there often towards the end and pleased to have exceptional service from Drell. She helped me in purchasing moving boxes and made sure to execute my unit termination and also appropriately credited my account. Drell's customer service was TOP TIER!!

I would not recommend this storage facility to anyone storing a valuable vehicle. During heavy rain…read morein Houston, the parking lot flooded badly enough that my limousine sustained significant water damage, costing me over $5,000 in repairs. A storage facility in this area should absolutely be prepared for the kind of rain and flooding Houston regularly experiences. After this happened, I decided to move my vehicle to a different storage facility with better conditions. Since I would no longer be using my space for the final month of my contract, I asked if they would refund or prorate the remaining time. They refused. So not only did this facility contribute to expensive damage to my vehicle, but they also showed zero flexibility or customer care afterward. Very disappointing experience overall.

Just got a unit and the process was extremely easy online, took less than 5 mins. Not sure what I…read moreexpected but definitely was easy peazy , i'll update as time goes if needed but for now this is seems to be perfect for what I need! :)

A huge thank you to Amanda for helping me get the right storage unit and making everything easy for…read moreme.

I've been with them for three years. I think they are excellent choice for storage. I recommend…read morethem to my family friends and even you go ahead. Give them a call.

Honestly I never ever write reviews but I genuinely had a great experience!! Jenna was very…read moreknowledgeable and friendly and patient with all my questions! Llitch also helped me and was very kind! I have moved a million times on a budget and have used a ton of different storage facilities but by far this was the least stressful experience! Especially with their deal they have going on right now. I am also pleased to know they have security alarms on the units! I have never used a unit with alarms on outside storage units. They also have very reasonably priced moving equipment and boxes for sale. I don't understand why the reviews are so low. I didn't read them but I know I had great service

Tiana Turner was very helpful at this location, and very professional. The move in was smooth,…read morethank you!

I received top of the line coustomer service from the manager, Jennifer she showed me two different…read moreunits. I am so thankful that I found what I needed. The location was clean. I would recommend this storage facility to anyone that I know that needs a facility to rent. Thank you so much for all that y'all do and thank you for helping me.

Terrible. Avoid this location of Storage Sense…read more A few major security issues at this facility such as: 1. Gaping hole in the chain link fence at the rear of the facility large enough for people to crawl through. 2. NO lighting at night at any of the public or indoor storage areas. The light fixtures are there but why are the lights not on? None of them seem to be activated by motion. 3. Mentally/emotionally challenged man wanders around the entrance to the facility and sits or lays himself on the property of Storage Sense, right in front of the office. The manager doesn't seem to care. 4. The security gates are repeatedly left open during the day and are not closed. So basically anyone can drive through the facility. I told the manager about this and she said she was unaware of these security issues. 5. Management seems completely oblivious and/or doesn't care about any of these safety and liability issues. Store management seems incompetent and unaware of alot of things. Would you want your belongings or you and your family to be subjected to all of this? See my Google review for more info.

Amazing team! I love them dearly. They are Uber helpful and I've been a tenant for years. Can't…read morestress how helpful they are.

From the owner: Store your belongings at Extra Space Storage on 802 E Richey Rd in Houston, TX today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, kiosk, vehicles are allowed in drive-up units, commercial tenants, office space available, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.