1. Smart Moving Company

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Houston, TX

Smart Moving Company

4.6 (131 reviews)
Closed • 7:00 am - 10:00 pm

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10 minutes

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In-state moving

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Susan H.

Hands down the best moving company I've ever hired and I've moved quite a bit. I hired Marlon & his crew 3 times within the last month and they did an amazing job every single time. No wonder they have 5 stars on Yelp and 4.6 on Google. Great communication, professional, mindful and quick. Smart Moving Company

Proof of my payment sent to SMART MOVING COMPANY via ZELLE!
Kamil C.

We agreed on 3 guys at a total of $105 an hour and a total of $75 for transportation 4 weeks prior to them showing up at my place yesterday (Friday, June 6, 2025). They were supposed to pack yesterday and move me today. They worked a total of 3.5 hours and charged me additional $300 for boxes, tapes, and wrapping papers. Initially, they asked for $400 yesterday but we agreed at $300 since they had never ever quoted me on packing. So, I paid $442.50 for labor & transportation and paid $300 for packing materials totaling $742.50 via Zelle to Jose Segovia at 832-788-7302 yesterday per the attached receipt! I had specifically asked them to move me and unpack me when they show up tomorrow. They said sure - no problem. Today - Saturday (June 7, 2025) - the day of the move, they texted me and said to me that they would not unpack my boxes. I said I would really need their help as there are several boxes to unpack by myself. They said there was another move just booked after my move so they would not do it. I still said positively "let's try to do our best to unpack my boxes by moving faster and unpacking them faster without breaking anything since everything is ready to go". They said, "yes that is fine". And they have never showed up. I have sent them several text messages for the last 4 hours! They have never responded to my text messages. They have actually blocked my phone number as each time I called them; my call directly went to their voicemail. This is what they did to me today - the day of my move! I have had all freight elevators booked for today as there are no freight elevators available tomorrow (Sunday - June 8, 2025). Thus, I really needed to move out of my current apartment and move into my new apartment today. So, I have been calling around desperately to find movers to move me out today. It is almost 2pm now on Saturday and got only until 5pm to use the freight elevators booked for today. I have just found a moving company. They would charge me only $30 more for an hour for a total of 3 guys. So, they charged me $135 an hour for a total of 3 guys instead of SMART MOVING COMPANY which would charge me $105 an hour for a total of 3 guys. These 3 guys that are helping me last minute can be contacted at 832-563-8533. They did not take advantage of my desperate situation. So, I am so thankful to them! With respect to SMART MOVING COMPANY - I think they shall be shamed for what they have done to me! I think no one should ever do business with SMART MOVING COMPANY! These are the people who never show up, never honor their words, consistently let you down, and do not even bother calling you and letting you or returning your calls. I think they are not decent individuals to work with! I am appalled by their business ethic!

No mention of charging for plastic.
Debra R.

They took four and a half hours to move our two bedroom house, and they didn't even finish! We were quoted 3 hours. One guy was always missing from the team, on the truck listening to music, eating food, folding blankets, organizing their equipment, playing on their phone, but not moving our furniture. We moved almost the same furniture 2 years ago with an hour drive (today was 20 mins) and it took less time than this. They called to say they could be there early at noon (scheduled for 1pm), and showed up at 12:30. Wait the extra half hour and eat your food on your time. Boxes were thrown around, flipped sideways and upside down (despite being marked "top" and "fragile"). Who knows how many broken items we will find in the next few days. We were charged extra for plastic wrapping, which they never mentioned in our multiple messages. They said they would bring plastic and blankets to wrap our furniture, but not that they charged extra for it. The head guy was limping as soon as he got to the job. The rest of the time, his hand hurt, his side hurt, he couldn't do his job. When they got to our new house, he took video of our house and neighborhood. When I texted their boss Marlon about this, his response was he never said the plastic was free. Book the slightly more expensive company. You'll come out ahead in the long run! I was going to give them 3 stars bc they did MOVE our furniture. Not well and not quickly, but they did move it. But then I watched how they unloaded the truck and it was an even bigger disaster than loading.

This is where I texted them over and over and they never responded. DO NOT USE THIS COMPANY!
Leo A.

This company is absolutely HORRIBLE! I hired them for my move a month in advance and on the morning of my they canceled on me because THIS COMPANY DOES NOT CARRY OR PROVIDE MOVERS INSURANCE. They left me hanging with nothing. The driver showed up and when I asked them about the insurance they said they had to cancel. And when I tried to work it out with them another way they would not answer my phone call. Or text messages. I called them at least 20 times. And I texted. I can show screenshots. They are very unprofessional. I had to find another moving company that same day which is very hard in houston. DO NOT USE THEM. They can't be trusted. I lost so much money bc I had to find a mover at the last minute. (I went with Houston Movers which is a great reputable company who I usually use but I was trying to save some money and try this company out, but that was a MAJOR MISTAKE) What a horrible experience. Run. Run. Don't risk using them. (We lived on the 1st floor. So no need for an elevator. Feel free to post the message you claim to have sent us. SMH)

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2 months ago

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3 months ago

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Marlon S.

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4 months ago

Movers arrived on time, everything was done completely and efficiently. I would definitely hire again!

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2 years ago

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Marlon S.

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3 years ago

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Marlon S.

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1 year ago

Bad communication. We agreed on the phone for a 1:00 pm. Cane at 8:00 am. Asked to come back at the time we agreed. Stood me up.

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Marlon S.

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1 year ago

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Marlon S.

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2 years ago

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2 years ago

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Marlon S.

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7 months ago

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Marlon S.

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1 year ago

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Marlon S.

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2 years ago

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9 months ago

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Marlon S.

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1 year ago

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Marlon S.

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2 years ago

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Marlon S.

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1 year ago

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Marlon S.

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1 year ago

On time, reasonable price, good work ethic and easy to work with. Good bunch of guys.

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Marlon S.

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2 years ago

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2 years ago

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Marlon S.

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1 year ago

The move was so successful! The guys were very quick and professional. I recommend this moving company. They were very punctual and great.

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3 years ago

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Marlon S.

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2 years ago

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Marlon S.

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2 years ago

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2 years ago

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1 year ago

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Marlon S.

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1 year ago

They did a marvelous job, affordable and communicate very well ! Move very fast on moving our things on where they belong.

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Marlon S.

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2 years ago

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Marlon S.

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2 years ago

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Marlon S.

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2 years ago

The team was very friendly and so efficient! Everything was packed nicely and arrived in great shape. Thanks!

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Marlon S.

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2 years ago

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3 years ago

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Marlon S.

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4 years ago

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2 years ago

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3 years ago

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4 years ago

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2 years ago

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3 years ago

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3 years ago

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Page 1 of 4

Ask the Community - Smart Moving Company

Review Highlights - Smart Moving Company

“The day of, Marlon and Jonathan showed up an hour early (they called before hand to ask if that was okay).”

Mentioned in 28 reviews

Read more highlights

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There were red flags I ignored and shouldn't have. We called twice and got two different rates…read morewithin the same day. 100/hr cash 120/hr card first rate we received, these rates hiked up to 135 cash 175 card. We did a video call so they can give an estimate, we never received an estimate. The movers came to pack move and unpack. They didn't know they were supposed to be packing/unpacking. I had to call and confirm instead of them. They left my front door wide open and never turned the gate back on so if I hadn't gone back for cleaning supplies my door would've been left open over night. When I told the only guy who spoke English he said "I wasn't the last one out" no apologies just a lazy answer. They never unpacked properly. I started unpacking the kitchen, so they had an idea of where things went. They didn't try, they just unpacked random stuff and threw it in places. Appliances were disassembled which could have easily been put together. My cake stand was in two thrown on the counter top with a box over the glass in an unsafe manner. They said they were scheduled to come back tomorrow and when I called to complain about how the place left they said the job was done and I should've said something before they left. I told them they should leave instead of waiting for me to return after picking up my daughter they told me had to pay. Which understood I'll pay for the day, but the packing job was not done. These are scammers. It's been a long time since I dealt with a business like this but this one beware.

Crew did not do as I asked to cover my chair when moving it. They seemed to complain and unhappy…read moreabout moving my items. Didn't appreciate the attitude

Flores Moving Company - moving a china cabinet all glass.

Flores Moving Company

(149 reviews)

Gulfton

Flores Moving Company is by far the best moving company we've ever worked with! They were extremely…read moreprofessional, arrived right on time, and made the entire moving process smooth and stress-free. The three gentlemen who helped our family worked incredibly hard from start to finish. They handled all of our belongings with exceptional care, treating everything as if it were their own. Their attention to detail, professionalism, and positive attitudes truly stood out. They were also friendly, respectful, and a pleasure to work with. We would absolutely hire Flores Moving Company again in the future and will gladly recommend them to our family and friends. Thank you for making our move such a great experience!

2 main movers worked hard to move all heavy items. The 3rd said he was only a back up helper when…read moreneeded which barely helped the other two. The quality of moving furniture of the two main guys was great. The 2 worked hard. For the value I feel it was too expensive for 7 hours. We paid almost $1600. I was very unhappy that they banged up my furniture leaving scratches & dings. When I told showed them how terrible was furniture was dinged they just said "Oh it was already there" Although I know it wasn't because the furniture had not been moved since we bought it 4 years ago. We had to buy paint correctors to cover up the damage. and they dropped my fridge door when they removed the doors to relocate it. And now it's looks horrible and the stainless steel looks dinged and beat up now. They also left the fridge alarm going off continuously due to one the damage door that could not close completely. They justified it by saying it happens and it has to be reprogrammed but they didn't even take into consideration that they dropped the door causing damage. It cost me more money to use this moving company. Otherwise, they were polite & hardworking I just wish they would have put more care & caution into their hard work & effort. Overall we were unlucky & unhappy with Flores Moving Company.

Ordonez Movers - Home Movers Memorial

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(3 reviews)

Great rate for 3 movers, super quick, and flexible. Moved two story home into storage with no…read moreissues. Plan to use them again.

Our experience with this company was extremely frustrating. The actual movers themselves were very…read morenice and respectful. Our issues were primarily with the scheduling, communication, billing, and how the situation was handled by Erika, who is also an owner. Erika scheduled our move for the wrong day and then disputed what had originally been agreed upon. I have the text messages showing the date and hours that were discussed, so there is written documentation of those conversations. Instead of acknowledging the scheduling issue, she repeatedly changed details, talked over me, blamed me for the confusion, and at one point threatened to have the movers stop working before eventually hanging up on me. Because of the scheduling error, our move had to be rescheduled for the following day. Even on the rescheduled day, the movers arrived approximately an hour late. While the movers themselves were nice, the overall experience had already been made much more difficult by the scheduling mistake and continued delays. There was also a significant difference between the estimate we were given and the final amount we were charged. Erika provided an estimate of approximately $655, but our final total was $1,080, even after the company deducted one hour from the bill. That is a difference of more than $400 from the original estimate. The one-hour deduction was presented as though the company was doing us a favor, when in reality the move had already been disrupted because Erika scheduled us for the wrong day. We were also told that the time was rounded up because that was company policy, yet I have not been able to find anywhere in the information provided to us where that policy was disclosed. When I tried to get clarification about the timing and how the move would be completed, I was told additional labor time might need to be added and that the rain could affect what they were able to do. At the end of the move, we were asked to check our belongings for damage. However, many items were still wrapped and could not reasonably be inspected at that time. We were also placed in the position of knowing that if the movers stayed while we unwrapped everything to inspect it properly, we could potentially be charged for additional time. That does not provide a realistic opportunity for a customer to thoroughly inspect their belongings before the movers leave. I would not recommend this company to anyone. Based on our experience, the way the business was handled felt misleading and lacked transparency, particularly with the scheduling, billing, undisclosed rounding policy, and the major difference between the estimate and final charge. The entire experience left us feeling that important information was not communicated clearly or upfront.

Smart Moving Company - movers - Updated October 2026

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