Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

The jacked up the rent two months after moving in DO NOT USE THEM. This is an underhanded practice…read moreto quote a price to get you in and then raise the rent on the unit. BEWARE!

We have used this storage place 2 years in a row to store items over the summer between college…read moreyears. It's easily accessible. The first floor units are much easier to access & were more desirable, During our most recent move out, we ran into other renters who decided to spread out their items across the walkway while sorting through items. While this was inconvenient, not sure it's really management's fault. I would use again, if I was in need of a storage unit in Houston.

great service Jack and ivy clean environment great personality and quick and easy serviceread more

Came here to rent a new unit for my bosses wife who is home bound, and Kevin made the process so…read moreeasy! He was friendly and greeted us as soon as we walked in, explained everything clearly too. We could see the security TVs behind him, and that's great knowing that this place is secure! Kevin offered to take us to the unit and show it to us, and made sure we understood how the lock and gate worked. He made a generally annoying task very easy! He never hesitated when asked a question - this man knows his stuff! If you need a storage unit, this would be the place to go!

This place is great. They are attentive, polite, and fast. I will certainly use them for propane…read morerefills from now on.

This U-Haul location was horrendous. The employees all smelt like weed. The employees were…read moreliterally moving the speed you would expect when someone smells that strongly of weed. The lady I worked with decided she wasn't going to communicate with me. She didn't answer my questions and several times asked me if I've ever rented a trailer before while I continued to reply, no. Several employees were just sitting in rental vehicles on their phones even though the lobby was full of people trying to rent. I can't believe U-Haul would force people to rent from this location.

Do not rent from here! my items were sold in auction a MONTH prior to the date I was verbally given…read moreover the phone. I put my trust in this information, and now my items are gone. they will cut your locks and charge expensive fees, even if you are just a few days behind on a payment(NO courtesy/leniency at all) , sell your items early, etc, etc. ALSO, a woman at this location has horrible customer service skills, and a very bad attitutde over the phone - I would not be suprised if she was the one who gave wrong information or changed auction dates herself. Life is hard enough and its a shame to recieve bad customer service from miserable people that clearly do not like their job.

Love this location. It's nearly across the street from my home…read more Management is wonderful and great customer service is top notch.

Worst public storage I been too! The code they gave me to open the exterior door to get into my…read morelocker unit inside would not work and when I called the property manager and left a message she failed to call back at all! I couldn't access my unit all weekend when I needed it smh. Pick any other public storage

The customer service professional, La Shonna was caring and attentive upon entrance of the South…read moreMain Houston location. La Shonna answered all questions asked and provided further transport to the storage unit. I appreciate the availability of a simple process from the initial phone reservation to the safety of storage security.

I am writing this review as a long term customer who pays on time. Today...Saturday December 23 I…read morereceived this email.Threatening me. Giving me 24 hours on Saturday to get my certificate. And if I do not do it in 48..I'm locked out. In the mean time, they are closing until Tuesday. Read this and consider doing business elsewhere. Dear iStorage Tenant, I hope this message finds you well. We would like to inform you that the insurance policy on file for your storage unit at 4456 North Brasewood Blvd is currently expired. To ensure continuous coverage, we kindly request you to provide us with a new PDF copy of the declarations page for your insurance within the next 24 hours. If we do not receive this documentation, an automatic insurance application will take place, resulting in an additional $12 premium charge. The coverage limit will be set at $2,000. Furthermore, please be aware that if the updated insurance information is not received within 48 hours, access to your unit and the storage facility gate will be restricted until the necessary documentation is provided. You can submit the required insurance documentation by sending the PDF to 8114@nsabrands.com. Alternatively, you may bring a hard copy to our office. Please note that only PDF submissions can be processed to ensure accurate record-keeping. You might notice they cannot even spell the street they are located on. It's a nice facility, but this is unacceptable. I hope I can discourage others because of this behavior. Saturday at noon..closed until Tuesday..threats! No pictures to attach...just the letter they sent.

Very nice very clean…read more Used our space for overflow after my folks passed and then grown kids needed over flow space. Six and half years and we have finally been able to assimilate our overflow back into the empty nest space. Convenient Courteous Accessible We were on third floor; couldn't been easier to access. Easy to close down. Highly recommend; might have stayed longer but the steady $ increases (from $207 to $270 / month) kept the pressure on to close it out.