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    Extra Space Storage

    4.1 (65 reviews)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

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    Services - Extra Space Storage

    Self storage

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    Reviews With Photos - Extra Space Storage

    Ruined artwork that has pools of water around the bottoms
    Penny M.

    I don't know where to start. If you saw my review from when I first rented a unit here about one year ago, you can see how pleased I was. Well, things went downhill within one year. First of all, the air conditioning unit / swamp cooler broke, (they advertise as a cooled unit), but things happen and they were gracious enough to give me a discount for the two months that they didn't have it operational. I wanted my items to not suffer the intense heat that we experience here, much more than I wanted a discount, but I accepted it as a show of good faith from them. I was thinking about searching for another unit because I spend a few days a week there sorting and cataloging through my items that I store, but wanted to give them the benefit of the doubt that the inside temperature would be restored to how it was when I first rented the unit. The swamp cooler was eventually replaced with something else that didn't work anywhere near as well and the unit was unbearably hot. Before I could get my stuff moved out, there was a bad storm and due to their old, neglected roof, my entire contents got drenched. To make an unfortunate situation worse, it took them over 24 hours to notify me that damage had been done which meant that the things that weren't directly drenched had soaked up the excess pools of dirty water. When I asked the people working there for help and solutions, they casually told me "that's what insurance is for", and offered two solutions, one to move to an available unit next door to mine (which I think anyone can see why I didn't choose to do that), and another to move across their facility to an upstairs, and more expensive unit. After a few days of back and forth I attempted to reach out to the company's customer service department, which is not really a department, but did manage to speak with a woman who seemed to care about my plight a little more, and offered to throw away my damaged items for free if I wanted to leave them there, and walk away from the unit. This felt like a slap in the face, talk about rubbing salt into my wounds! I did leave some of my things there, but removed the rest, they were terribly damaged, but also valuable at one time, and of course precious to me! All of my contents were destroyed by their negligence and I have zero recourse with insurance as it wasn't an insurable disaster. I did not purchase their insurance as I thought I had ample coverage with my renters insurance, which my policy includes storage units, but it does not include poorly taken care of roofs and structures, and I'm not sure if the insurance that they offer would have covered that either. Do not use this facility if you want a safe place to store your things. They charge the same rates as other newer facilities that are all close by, so take the time to shop around. I wish I had of done this sooner, but now I'm in a much better place, that charges less, is temperature controlled, modern, and new. This facility, especially Building C (unit 42 is apparently directly under a hole in an old roof) is a run down structure, with weak cooling, and a timed light, that you have to turn on outside the wall every 15 minutes, black widows, and cockroaches (I hadn't seen any bugs until I was removing my things, so I'm guessing the poor roof situation had brought those things to my items whilst I was getting things out of there as quickly as I could). I don't like to give bad reviews, but I'm devastated, a lot of what I lost was Art Work that I had grown up with, and other things from younger life that were/are very sentimental to me that I'll never be able to replace. Do yourself a favor, and look for someplace other than here!

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    4 years ago

    People there were super helpful figuring out what I needed and making it happen. Look forward to working with them

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    4 years ago

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    5 years ago

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    Emily S.

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    6 years ago

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    Emily S.

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    6 years ago

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    Emily S.

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    5 years ago

    Tony and Maria are awesome, they were fantastic help with a stressful move! Tony helped me navigate the website as well as find my unit!

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    6 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    7 years ago

    Amazing customer service at the Galleria location. Friendly staff snd quality storage units for a good price!

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    Emily S.

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    8 years ago

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    10 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    10 years ago

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    9 years ago

    They were so incredibly helpful, and made all of our moving/storing an easy and smooth process.

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    11 years ago

    James was fast, friendly and efficient! The pricing was excellent! Thanks Extra Space Storage!

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    10 years ago

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    10 years ago

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    Page 2 of 2

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    Review Highlights - Extra Space Storage

    I decided to rent out the space and Tony made it really easy and pleasant felt like I knew him for years!!

    Mentioned in 7 reviews

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    Extra Space Storage - selfstorage - Updated July 2026

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