I been with this place for 2 years and they been very helpful. Love how Rachelle calls with a reminder on due date and Yolanda has the best customer service attitude I have ever encountered read more

I can't say enough good things about ESS. The customer service friendly and the location is very trustworthy. If your looking for a location to store your items... look no further. This is the place!! read more

Awesome Customer Service from Yolanda!! She was very helpful with me, answering all my questions and concerns, She recommended what would be best for my needs and I truly appreciated her kindness! Great Customer Service is hard to find these days so it was a breath of fresh air speaking to Ms. Yolanda read more

Excellent service. Always clean and I never had a problem. Would definitely rent here again.

Great customer service, very clean property, Friendly staff, very pleased with the whole process. read more

Fantastic lady wonderful service thank you very much great space is perfect and has lighting

Yolanda and Richelle are alway very nice and helpful if you have any questions or concerns.

Very easy and quick to set up, from the first phone call to Yolanda in the office. She is very nice, friendly, helpful, and professional. Thank you very much! read more

I was in the middle of a move and had a lot of stuff I needed to store while transitioning to my new home - I googled a storage company and Extra Space Storage came up. I decided to give them a try and I'm really happy I did because they were eager to help me and made the whole process easy which I really appreciated. Richelle was so pleasant and a breath of fresh air. I will be using Extra Space Storage on 750 S. Sanderson whenever I need a storage unit! read more

Great place- very trustworthy!! We've used them before and are always happy with their customer service as well!!

This review is very overdue. After what happened today I said, that's it! How many more incredible acts of service do they have to do before I thank them publicly? Here's what they did today: My phone rang and Extra Space Storage was on the caller id. Now, typically people cringe or are alarmed when they get a call from their storage unit. The initial thought you may have (not me because they've always done right by me) is of dread. Yolanda phoned to let me know that I locked my unit incorrectly and as a result it is not completely secure. I was floored. I'm sure my jaw dropped. Radio silence. I thought to myself, who does this in 2022? Extra Space Storage in Hemet on Sanderson, that's who. I can't say they are the cheapest around. I can say that they provide exemplary, beyond the call of duty service. Call Richelle and Yolanda today and you'll know what I mean. I HIGHLY encourage you to contact them. You'll be glad you did. They don't treat you like a unit #. They follow the Golden Rule and treat you the way they would want to be treated. read more

Awesome from the first reservation online to the eventuality of moving storage spaces! Richelle was first to contact me a day after a made the online reservation. Very informative and non pressuring. I made my initial move in date and unfortunately couldn't move out of my previous unit. Richelle contacted me that day and understood the struggles, which then turned into a month long debacle. Richelle kept in contact not only for the business aspect, but a personal check in to make sure my needs were being met professionally. Finally the moving day started on a hot end of July Friday. I walked in completely forgetting to call the office to let them know I still needed storage!! Richelle remembered my voice and immediately pulled up my reservation, got me into the unit at my online price! Awesome service and even brought me water while I was unloading! Thank you again Richelle and thank you team for helping me! read more

Very clean place. Customer service was excellent thank you!! I needed help quickly and within minutes I had a new storage. I needed a secure place for my belongings and was moving from a different storage place due to my unit being broken into twice. I am grateful for Extra Space Storage for bring my family and I security with our stuff! read more

All I have to say is DO NOT bring you belongings here, his place is INFESTED with rats. Not Only did we take out our stuff from the storage unit but we took the rats home too! Worst part is management did not seem to care when I called and informed them!! NEVER EVER AGAIN!! read more

This is my second time storing with Extra space , And I have to say my experience has been nothing but wonderful, the staff is very nice , and greet you every time with a smile , they really do thrive to keep the property clean , as well as the storage units doors , wiping them down regularly, I see one of member in particular named richelle always wiping down the units from dust, running around the property fumigating, which is wonder as well for my self , as I do store a lot of business equipment for my cleaning company, servicing a lot of residential , and would hate to ever bring any type of insect in someone's home , I would completely recommend storing here to anyone. read more

Excellent customer service and they have the best rates in town. Definitely recommend.

Had this storage for 30days. It was very convenient as it was close to where we were moving from & moving to. Only advice to anyone would be to make sure when you make your last payment be sure they dont take extra a few days later! We had money taken out of our account unnecessarily & its been a Hassel to get it back!!! read more

This location is great!!! I recently moved back to Cali from Atlanta after 4 years and everything in my storage unit was in top shape like I never left! Of course there was a little dust and my clothes smelled like the boxes, but my furniture was in excellent condition. The facility was very clean and the staff was helpful and friendly. I had a climate controlled unit and it was more than enough space for my items, nothing was damaged after 4 years, very impressive. I will recommend this place to anyone who needs short term or long term storage. Thank you so much for the excellent customer service my family and I really do appreciate it! read more

Talk about outstanding customer service. First I called Mike and told him about my plans to store my household goods, Mike helped me pick the best storage space for my items. He followed up with me the next day to make sure I was able to reserve everything properly online. The following day Karen called to check in and to make sure we were still doing ok with moving. She ensured that nothing was forgotten and alleviated all of my stress about moving my furniture into sotrage. This place is great!! Thanks so much Mike and Karen!! read more

Received excellent service. Very kind and professional service. Up kept nice units that are easily accessible.

Samantha has great customer service skills. She is a very helpful and pleasant person to work with. She showed me different options and rates that helped fit my budget needs. Once I booked a storage unit with Samantha, she mentioned that they offered a free move in truck I could use to help. Thank you Samantha!!! read more

I have had the unfortunate experience of having to take over my uncle's affairs due to him being blind. When I went to extra space storage I was told the unit could not be placed in his name even though I had power of attorney. I also had to pay a higher rate because they would not honor his senior citizen status. They also only recognize active military. I later received a call from management that they should have honored the POA (power of attorney). I was told it could be done over the phone if I faxed over the POA. Of course that was a lie. I received a call from Samantha that I had to come in to the Hemet facility. I live in Orange County, have two small children, and a full time job, so this would be no small trek. I made the trek only to be told they will not honor the POA because it was signed by two witnesses and not notarized, even though California law recognizes two witnesses the same as a notary. Then the story changed again that because his ID was expired they could not make the change. I left. They called again now with a new story that they need to send the POA to their legal department. And I'll get to come in again if it's approved...lucky me! Samantha was super rude but honey was like her name, sweet and polite. If you're looking for a storage place I bet you can find one with a lot less runaround and one that respects your time and money as opposed to sending you driving around with no regard for your time/money. read more

I have had nothing but amazing service and helpful staff! I have no complaints :) prices are decent.

We have used storage units in the past to store extra stuff, but this facility raises the bar! Very easy to work with.

I've been storing stuff at this facility for 5 years and rather than having any kind of customer loyalty incentives they continuously up my rent approx. every 5-6mo. Had my wife call and price the units the same unit I'm currently being charged $180+/mo for is being rented for $129/mo. Then she questioned how often they will increase the rent fee and she was told within 4-5 months of your move-in and then once a year after that. When I question the how often they up the fees I was told it's only once a year yet I have proof they do it much more frequently. Just beware once you move your stuff in here they got you because they know what a pain it is to be moving all your things to another storage unit. Also had a family emergency that kept me from getting in to pay my rent on time and they still charged me a $25 late fee rather than any sympathy for what my family was going through. Keep in mind that not only do I have my unit but in my immediate family we rent 3 units here. We will be moving all of our units elsewhere...thanks Extra Space Storage for showing just how much a loyal customer means to you! read more

This place is by far the best storage facility in Hemet! I toured just about every single place in town and this is the only place that I felt safe. Karen is so nice. I reccomend everyone go see for themselves. Great customer service. read more