I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

This company is the best! Their planning, efficiency and fairness of pricing is top tier! Our move…read morefrom San Jose to Santa Cruz was done quickly, carefully and ahead of projected time frame. They were all so friendly and accommodating and were happy to help me when I wanted to re-arrange the furniture, They have my thumbs up!! I recommend them in a heartbeat!! M Ruddy

We had a move from Santa Cruz to the East Bay today. Oren and his team are excellent. Everything…read morewent very smoothly and good care was taken of all the items! I have had many moves in the Bay area + this one was one of the best!

Let me say My Dads Moving is A1 material. Rick is a family man who keeps the business going with a…read morepassion to help others and give the best response and service provided. I've used MDM twice and I can say I don't think there's even anyone close to how great Rick and his crew handles with care, work ethics are amazing , and SUPER SUPER reliable. Trustworthy and guaranteed to make your family's stress and move 100% Thank you again Rick and Dom #1 Moving company

It's taken me awhile to write this review. While the crew was nice and did a great job, MAKE SURE…read moreYOU SEE THE "not to exceed" clause BEFORE the job begins. Also, make sure they do not charge you for "yard to yard" mileage as they did to me. There is a "double drive time" law which states they can only charge from current place to new location, times two. I was charged for their drive, from Morgan Hill to Union City, and back to Morgan Hill. I was charged over $2500 and 9.5 hours, approx an hour plus, of driving they were not supposed to charge for. The "not to exceed" agreement was presented to me at the end of the move which they filled in as not to exceed $3200. I was charged for gas. I was charged $60 for shrink wrap. 2 of the 4 guys used my bathroom at the old place and the new place, #2 both times. Sorta uncomfortable!! On one hand you gotta go you gotta go, but really? at the NEW house? I moved 2 months later, and paid under $900 before tip, received all paperwork BEFOREHAND, DO YOUR HOMEWORK with these guys if you decide to proceed with them. They ripped me off hundreds of $$.

Beware of double-charging. We have been trying to reverse a $300 double charge for weeks. There is…read moreno helpful customer service: you are on your own if you encounter any issues. Seems like that place is owned by some big non-local financial company. Do not recommend.

This storage facility is very clean, employees are great. Easy access. It's a bit pricey but…read moreworth it.

I was searching for movers with decent prices, great recent reviews, and customer service that…read moredoesn't upsell. Arthur responded to my Yelp inquiries quickly and we exchanged messages. He was up front with the estimated rates for my current move situation. I would have gone with their services if the dates worked out on both our ends. Their five stars are five for a reason.

Nick and his team was amazing!!!! They were very fast and protected all of our furnitures! His…read morecustomer service was A++++! This was my second time using their service and it was amazing again! You will not regret calling Trek Movers. Thank you Nick and your team!!!!

Kevin and Victor helped me move super fast and they were very professional and kind! I would…read morerecommend them to anyone who is dreading moving day. :)

Hands down the best moving service I've ever used. These guys put in hour after hour of back…read morebreaking work and went above and beyond. They're all super kind, that's from booking to the move to the paperwork. The price is worth it and they should be proud of the work they did. My move was smoother as a result of these folks. Shoutouts to Gene for helping set up the move and having good communication. Roberto, Jerry, and Jesus for doing a great job on the safe and efficient move. Good guys with a good sense of a humor and a great work ethic. Much appreciated.

Huge move from San Jose, CA to Daytona Beach, Fl. Coast to coast…read more I feel I dodged a bullet with many moving brokers trying to secure a contract through a hard sell and promise of *literally* unbelievable rate quotes. Doing further research I found there's a common and growing scam to quote low, then hold your stuff hostage until you pay surprise extra and extreme charges. Anyway, I went with U-Pack after researching the various container drop-off and load options. Contract terms were straightforward and no surprises on drop off. Both the start and end, U-Pack and their shipment team were super easy going with the schedule. Just call a day before drop-off/pick-up and they were able to make it happen. I had 3 cubes and two went to destination and the 3rd was stored by U-pack for a bit while I secured a longer term storage unit, and they dropped it off there. Make no mistake, packing and loading the cubes is a huge freakin' task. Do it in layers with large flat items working as "walls" to help hold stuff in. And ratchet strap each layer. A special call out to JW, the forklift operator in San Jose! He was one with that machine and able to maneuver with extreme skill and precision, including a very narrow and long driveway with tight gate and cypress tree. He's a magic man and was able to place the cubes perfectly between sidewalk and street and back yard driveway - saving me $ and headache dealing with the San Jose tax assessor regarding a permit if cubes block street parking and/or sidewalk. Other thanks to Skee (Ski?) at the drop in Florida. Also skilled w/ the lift and super accommodating on placing the cubes where I wanted. Finally, Gerry (Jerry?) and Lorenzo at dispatch. You'll be given a pretty huge window (like the whole day) for drop-off/pickup, but I'd give a call and they'd be able to narrow that window to a couple hours.

We moved in 3 different stages, each time using 4 pods. U-Pack did an amazing job. The customer…read moreservice was exceptional, the driver was courteous and helpful, and everything was delivered as promised. I absolutely U-Pack for any move you may have.

Extremely unprofessional business, poor experience attempting to coordinate a one item transport…read more Initially Tavares was responsive and had a competitive rate to transport a table for me. Went to great lengths and expense coordinating pickup with another party and Tavares. As the pickup/drop off date got closer I hadn't heard anything from Tavares. I began to send messages through yelp, via text, then finally called leaving multiple voicemails. I have not received a response after 3 days contacting them. On my first call, the phone rang like normal. After that every time I called it went straight to voicemail, I believe they blocked my number. If you changed your mind or something came up and you can no longer do a job, just let your customer know. Don't leave them in the dark and block their number.

Spoke to Kevin originally long distance, very pleasant, very professional. Needed help unloading my…read moremothers moving truck. He confirmed our dates and his rates. Talked a couple of times before the move, very responsive a to inquiries and requests. He and a helper showed up on the day of the move on time and with all the equipment my husband requested. They were professional and efficient. Most of all they were nice to my Mother, that was everything. HIGHLY recommend this company for any moving needs!